So as some may have seen, I deactivated my account a few days ago, literally just before the announcement for another free month. In light of SE's announcement, I reactivated on the 19th (the cutoff for the free month) so that I could see what the November adjustments would be like first-hand.
Unfortunately, something is awry.
I believe that when I initially deactivated, I canceled FFXIV service through account management, since service and characters are actually paid for separately. i.e., if I just canceled my character, I was afraid I'd still get rung out 9.99 for keeping the service, and I was set up to pay with epay, rather than crysta.
When I reactivated, I put in the code that I registered with the first time. I did not get my character back. I could load the saved data for my character, but I could not choose my original name (it said it was unavailable :/ irritating because I'm really partial to it). I also tried putting in one of the codes for Asuran Armbands, but was told that the code had already been used. I didn't go so far as to create my character, so I don't know if it would have started with Onion Helm, Armbands, and Sandals, but my feeling is that it wouldn't.
So does anyone know how I might go about getting my original character back? And in the future, how should one deactivate/reactivate their account to avoid any issues?