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CE Preorder Code QuestionFollow

#1 May 23 2013 at 5:24 PM Rating: Good
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OK, someone tell me what's what.

I preordered two copies of the PS3, CE. When I got to the confirmation code I got two codes. Now, what I want to know is should I have got two or should I have got four?

I saw people that ordered one copy get two codes, so I would think I should have gotten four codes. Like one for Bonus content, one for early access, then two more. OR are my codes good for two uses?

Anyone? Or tell us what you bought and what codes you got... not the code itself though >.>
#2 May 23 2013 at 5:33 PM Rating: Good
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I ordered the standard PS3 and only received one code, but for some reason the code I got was for the PC pre-order items. They stated the PC and PS3 codes are supposed to be system specific. Also didn't get a tracking number.

Product SKU: 91005
Product Name: FINAL FANTASY® XIV: A Realm Reborn™ [PS3] (Pre-Ordered)
Anticipated Released Date: August 27, 2013
Qty Ordered: 1
Amount: $39.99
Shipment Tracking Numbers:


Product SKU: PC Download
Product Name: FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Package
Qty Ordered: 1
Amount: $0.00
Serial Number/Product Code:xxxxxx - xxx - xxxxxx - xxx

ETA the format of the code I received was.... 6 letters - 3 numbers - 6 letters - 3 numbers

Edited, May 23rd 2013 7:36pm by marsupialboy
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#3 May 23 2013 at 5:36 PM Rating: Decent
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I ordered CE via SE site and received a serial number under the title "FINAL FANTASY XIV: A REALM REBORN PRE-ORDER BONUS PACKAGE".

I was then given this LINK and submitted my email to obtain early access. I am assuming that once I am contacted by SE I will be given instructions on how to DL the client/content via the serial number I received.

Still not 100% how it will work though. Specifically, regarding PS3.
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#4 May 23 2013 at 5:51 PM Rating: Decent
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So if I got two codes... that means one for each, right?
#5 May 23 2013 at 5:57 PM Rating: Good
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For anyone who purchased the PS3 CE, did you receive a link to download some kind of software? I tried to email myself the link while I was at work to download the software once I got home. Now I get an error message each time I click on it.
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#6 May 23 2013 at 6:01 PM Rating: Good
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I pre-ordered the PC CE and received only 1 code for my 3 items. I assume that 1 code handles the whole thing for me.
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#7 May 23 2013 at 6:07 PM Rating: Decent
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Archmage Callinon wrote:
I pre-ordered the PC CE and received only 1 code for my 3 items. I assume that 1 code handles the whole thing for me.


So ok, I probably have two codes, one for each item. Thanks. I just want to be able to give the bonus stuff to the person I gave the game to. Thanks.
#8 May 23 2013 at 6:08 PM Rating: Decent
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Atkascha wrote:
For anyone who purchased the PS3 CE, did you receive a link to download some kind of software? I tried to email myself the link while I was at work to download the software once I got home. Now I get an error message each time I click on it.


If I understand it right, you put in your email and when the item is available to DL, they will email you a link to the download location. That's how I understood it.
#9 May 23 2013 at 6:19 PM Rating: Excellent
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Atkascha wrote:
For anyone who purchased the PS3 CE, did you receive a link to download some kind of software? I tried to email myself the link while I was at work to download the software once I got home. Now I get an error message each time I click on it.


The "software" was a pdf file which contained a link to this >>> http://preorder.na.finalfantasyxiv.com/us
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#10 May 23 2013 at 6:25 PM Rating: Good
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marsupialboy wrote:
Atkascha wrote:
For anyone who purchased the PS3 CE, did you receive a link to download some kind of software? I tried to email myself the link while I was at work to download the software once I got home. Now I get an error message each time I click on it.


The "software" was a pdf file which contained a link to this >>> http://preorder.na.finalfantasyxiv.com/us


Oh, okay. That's a relief. Thanks!
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#11 May 23 2013 at 8:22 PM Rating: Good
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I'm torn. I'm quite happy I get the new CE items without having to pay extra for them (1.0 CE holder), but I kinda wanted a shot at the pre-order goodies too, but I don't think it's worthwhile to pre-order a copy of the game just to get the cait sith pet.
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#12 May 23 2013 at 8:34 PM Rating: Decent
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Well, its the Preorder stuff AND All the added gear inside the box. Art book, cards, etc. I always wanted to play this on PS3, so its a no brainer for me. If I were on the PC only, I would be torn too. Now I have three unused security tokens though.. lol
#13 May 23 2013 at 8:42 PM Rating: Default
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I am going to go game stop in my area and pre order it that way. I rather deal with a real person.
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#14 May 24 2013 at 7:59 AM Rating: Good
Do we know what date these orders will ship? I want to preorder the CE, but I'm moving soon and don't want the items sent to the wrong address.
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#15 May 24 2013 at 8:17 AM Rating: Good
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IKickYoDog wrote:
Do we know what date these orders will ship? I want to preorder the CE, but I'm moving soon and don't want the items sent to the wrong address.


Well we know the release date (8-27), so if you figure about a week before that?
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#16 May 24 2013 at 9:47 AM Rating: Decent
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Awkward reply but u can't even find where to pre-order the ps3 CE version on their site..! Dd u pre-order it from square's site or?

Edit: I see now that only the na site has the ps3 version in their store :x

Edited, May 24th 2013 11:54am by Akumane
#17 May 24 2013 at 10:22 AM Rating: Decent
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You can also preorder it at Amazon.com

Here: http://www.amazon.com/gp/product/B00CYNTLDS/ref=cm_cd_asin_lnk

It needs to be updated though. I ordered one there and as long as all the perks are the same I may cancel my SE order because I'm prime.

Edited, May 24th 2013 12:24pm by WFOAssassin
#18 May 25 2013 at 6:32 AM Rating: Excellent
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I had this question as well. The Early Access instruction document contains this line:

Quote:
You will be notified via email prior to the launch of the game on when you can return and redeem your preorder code to unlock Early Access to the game

However, the order confirmation email contained "Serial Numbers". The purchase history page at the online store contains the same information with no mention of Preorder codes. The use of different nouns introduces ambiguity: Are Preorder codes and Serial Numbers the same? I needed clarification (because it is not a good idea to not know and just hope) so I got in touch with support through the contact form at store.na.square-enix.com.

Here was my question, exactly as submitted:

Quote:
The information provided after completing my purchase
includes two "Serial Number"s. However, the additional instructions
state that it will be necessary to enter a "Preorder Code"s. Are the two
serial numbers I received for my two collector editions the preorder
codes? If not, how might I obtain them? Thank you.


The answer I received today began like this:

Quote:

Thank you for contacting the Square Enix online store.

Your serial numbers are: ...

Please note that serial numbers, registration numbers, unlock codes and
passwords are usually case sensitive and if they are not entered
correctly, you will be unable to activate the program.


My query was either not read or understood as the reply is clearly inappropriate,
but the canned response does mention "serial numbers", "registration numbers" and
"unlock codes", an indication those are distinct things. But what of
"Preorder codes"?

Anyway, I've submitted another inquiry.

Does anyone here already know the answer to this question?
#19 May 25 2013 at 10:10 AM Rating: Good
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I decided to preorder CE for PS3 for the early play bonus. I ordered on Amazon, but a couple hours later realized I'm a dummy because I didn't get the CE. I canceled and reordered, and my new delivery date became 8/29 and I didn't get any instructions for early access. Think there's only a limited number of early access codes?

Edited, May 25th 2013 12:11pm by schneiderw
#20 May 25 2013 at 11:28 AM Rating: Excellent
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schneiderw wrote:
I decided to preorder CE for PS3 for the early play bonus. I ordered on Amazon, but a couple hours later realized I'm a dummy because I didn't get the CE. I canceled and reordered, and my new delivery date became 8/29 and I didn't get any instructions for early access. Think there's only a limited number of early access codes?

Edited, May 25th 2013 12:11pm by schneiderw


I can't answer for sure since I haven't ordered it ( still have the 1.0) but I doubt there are limited early access codes, or so I think.
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#21 May 25 2013 at 12:07 PM Rating: Good
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At this point, I'm not even sure that it matters on account of ps3 not being delivered until 8/29. Unless I can use the early access code for my pc download (I have the 1.0 ce).
#22 May 25 2013 at 12:19 PM Rating: Good
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Yeah, I don't get how early access will work for PS3 if we don't have our disks delivered to us until the end of August. This has been bugging me a lot.
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#23 May 25 2013 at 12:33 PM Rating: Good
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On the issue of early access in PS3, it might be possible that if you get into beta, you can get early access, since is the same client, you will have to download a final patch for the final product game, but if you pre order the game, maybe SE will allow you to download the client before early access starts, so that you can play on time.
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#24 May 25 2013 at 12:42 PM Rating: Default
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That is what I am hoping. I pre-ordered from Gamestop and won't get the codes and such until it is shipped.
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#25 May 25 2013 at 2:34 PM Rating: Good
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Probably what will happen is you will be sent a code to input in the account management on your PS3 for early access, then you will be given a few days to week or so to input your game disk key in order to continue to play, after you receive them in the mail. This is how most games handle early access.
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#26 May 25 2013 at 2:36 PM Rating: Good
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^ That's what I figured. I guess we'll know once we receive those emails. I'm sure there will be detailed enough instructions once we receive the code.
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#27 May 25 2013 at 8:04 PM Rating: Decent
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marsupialboy wrote:
Probably what will happen is you will be sent a code to input in the account management on your PS3 for early access, then you will be given a few days to week or so to input your game disk key in order to continue to play, after you receive them in the mail. This is how most games handle early access.


Oh I really hope that's what happens. I was getting mighty nervous about this situation.
#28 May 25 2013 at 8:54 PM Rating: Decent
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Ostia wrote:
On the issue of early access in PS3, it might be possible that if you get into beta, you can get early access, since is the same client, you will have to download a final patch for the final product game, but if you pre order the game, maybe SE will allow you to download the client before early access starts, so that you can play on time.


That is what I am thinking. Same client used for the Beta will be given to the pre-order players. Then it shuts down or goes out of date so you have to use the Disc... Pretty much exactly what you said, lol.
#29 May 26 2013 at 12:00 AM Rating: Excellent
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Update: I've received a reply to my new inquiry:

Quote:
Hello, I previously asked a question about my order
using this form. The reply I received clearly indicated my
question was not read by the person responding, forcing me to ask again.

What are my "Preorder Codes", the codes which will grant access to the
preorder bonuses?


The reply:

Quote:
Thank you for contacting the Square Enix online store.

The product that you ordered is a pre-order and has not yet been
released to the public. Although we do not have an estimated release
date, as soon as it is available your order will be promptly fulfilled
and you will be notified via email.

If you purchased via credit card, rest assured your card will not be
charged until the product has been released.


The reply included my serial numbers, this time calling them "Digital Rights".
I would have preferred a response that directly addressed the words "preorder code", but it looks like
Digital River is not in a position to provide an answer. The response was pretty prompt, however.
I appreciated that and it puts a plus for them in my book.
#30 May 26 2013 at 12:13 AM Rating: Good
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Just to expand on what i said earlier, from experience in other games, when you are part of beta, and you pre-purchase the game, they give you a serial code, which then activates your account, letting you download the final patch from beta to Release. Now i cannot speak of physical bought copies, but if you pre-order the game online, you should have no problem, and i am pretty sure SE will release information on how they will handle this soon. But i am pretty sure it will be as i outlined.
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#31 Aug 05 2013 at 3:42 PM Rating: Decent
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maybe you guys can help

I preordered the game for the PS3 version. I went home inputted the code on the website and it came back with
Final Fantasy XIV (PC)

WTF???

I called Gamestop and they told me that the code that was given to me is the only (Type) of code that they can give..

anyone else going through this crap?
Necro Warning: This post occurred more than thirty days after the prior, and may be a necropost.
#32 Aug 05 2013 at 4:00 PM Rating: Good
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That "code" is for early access and then you got another for the items. Since you won't have a physical copy to install in the PS3, I guess they want you to use the PC?

That info is not clear yet, for me anyway. However since I play on PC too, this isn't an issue. See if some info comes around by Friday. Ill post here if I see it.
#33 Aug 05 2013 at 4:36 PM Rating: Default
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When I preordered the reguar pc version Amazon gave me the code (singular) right away. I think the code is preorder and early access in 1
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#34 Aug 05 2013 at 4:54 PM Rating: Decent
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Likewise my preorder with amazon.co.uk.
I received a preorder code, singular, almost immediately, mine was only ordered at the back end of last week.
Standard edition for PC, I have the original CE so didn't need to buy the CE again. Just got the standard for the early access really.

Edited, Aug 5th 2013 6:56pm by oleum
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#35 Aug 06 2013 at 10:35 AM Rating: Good
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You only get one code. That is for both. However, will that allow you early access on the PS3? I don't know how that will work.
#36 Aug 06 2013 at 10:43 AM Rating: Excellent
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blazeicer wrote:
maybe you guys can help

I preordered the game for the PS3 version. I went home inputted the code on the website and it came back with
Final Fantasy XIV (PC)

WTF???

I called Gamestop and they told me that the code that was given to me is the only (Type) of code that they can give..

anyone else going through this crap?


I'm not sure where you entered your code, unless that was a necropost from the future (after August 8th, presumably).

Right now, all you can enter is your e-mail address: http://preorder.na.finalfantasyxiv.com/us
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