If I bought a copy of say, Microsoft Word, and once I started using it they told me I might have to wait an hour for it to boot up, then if I tried to save my work and log off, it wouldn't actually save my documents, but, they said "hey, don't worry, we're working on it" . . . I'd take it back, and buy a competitor's software.
SE knew when the launch date was, well in advance, and could have held a longer and earlier beta to make sure things worked smoothly, but chose not to. All the sycophants claiming it isn't SE's fault are just totally wrong. I was in the beta - it worked great for me, luckily, but I had friends that weren't so lucky. None of my friends/family will now buy the game, and since I mostly game with them, we'll all go somewhere else. Does that make me cruel or a troll? No, it means I expect to pay for something that works. SE cut corners, chose not to test their servers adequately and then chose to open too few, despite seeing the rabid interest in beta and preorder. This in a day and age where MMOs are moving to better tech, like ESO, where it is all one mega server. Last year's tech and a total failure of testing. Add in horrible communication and customer service and many many customers are just going to go elsewhere.
Locking the servers was another bad move. For example, had my friends and I decided to play, I live in Japan, they live in the U.S., so we need a server where people speak English so they can play, but where people are online when I play. There was one server that fit that bill - it was locked for character creation within about 2 minutes of early access. What is SE's response to the many complaints about locked servers? Basically, "too bad".
Yes, the media is bashing this game - rightfully so. The game I think is very pretty, not particularly unique, but decently fun. The infrastructure, communication and customer support, however, are dreadful - the worst I've ever seen in a pay to play MMO. This is bad even if it was free to play, really.