Found this thread on the official forums... SE is really alienating their NA/EU player base...
I am very frustrated after 3 hours of trying to log in tonight... Crystal and I haven't played at all this evening.
The only reason I played at all today was because I was home sick through the day.
Here's the body of that thread for your review.... if this is true I'm very pissed.. let's discuss:
Quote:
So this data is only good as of 8/10/13, however I was blown away by the numbers...
Total Units Sold
North America: 0.38m 53.4%
+ Europe: 0.18m 26.0%
+ Rest of the World: 0.15m 20.6%
= Global 0.71m
So I logged in, and during character selection, I counted the servers available for JP vs NA/EU and to my shock this is what I found:
25 servers for NA/EU
26 Servers for Japan (plus the rest of the World)
No wonder Japan doesn't have any network problems or trouble logging in. North America + Europe is aprox 80% of the sales, we should have 4x the servers of Japan. We have 25 servers and should have 100 to expect to have the experience Japan does.
Here's the link to back up my numbers:
http://www.vgchartz.com/game/35106/f...-realm-reborn/
Square Enix knew how many preorders and 1.0 players they had, and what data center's servers they would play on. So the question I have is why?!? Why would you give one less server to NA/EU when we have 4x the customer base than Japan? It's no wonder why we have these issues. It's clearly not the code, as your code works fine on JP servers. The game runs fine when you limit our logins, again a sign of you not having enough servers, and allowing for too many people to join a single server.
/Sigh...
So very frustrated. This could have been avoided. Bad business decision folks. To everyone one else experiencing 1017 I hope Square pulls their heads out from their A**. I for one am already expecting game credit time after reviewing this info, and free server transfers should be right around the corner to fix your mistakes. I want this franchise to succeed, but so far it's been
/Fail...
So again I ask you Square, Why? And do you really want my money? My patience is wearing thin!
Total Units Sold
North America: 0.38m 53.4%
+ Europe: 0.18m 26.0%
+ Rest of the World: 0.15m 20.6%
= Global 0.71m
So I logged in, and during character selection, I counted the servers available for JP vs NA/EU and to my shock this is what I found:
25 servers for NA/EU
26 Servers for Japan (plus the rest of the World)
No wonder Japan doesn't have any network problems or trouble logging in. North America + Europe is aprox 80% of the sales, we should have 4x the servers of Japan. We have 25 servers and should have 100 to expect to have the experience Japan does.
Here's the link to back up my numbers:
http://www.vgchartz.com/game/35106/f...-realm-reborn/
Square Enix knew how many preorders and 1.0 players they had, and what data center's servers they would play on. So the question I have is why?!? Why would you give one less server to NA/EU when we have 4x the customer base than Japan? It's no wonder why we have these issues. It's clearly not the code, as your code works fine on JP servers. The game runs fine when you limit our logins, again a sign of you not having enough servers, and allowing for too many people to join a single server.
/Sigh...
So very frustrated. This could have been avoided. Bad business decision folks. To everyone one else experiencing 1017 I hope Square pulls their heads out from their A**. I for one am already expecting game credit time after reviewing this info, and free server transfers should be right around the corner to fix your mistakes. I want this franchise to succeed, but so far it's been
/Fail...
So again I ask you Square, Why? And do you really want my money? My patience is wearing thin!
Edited, Aug 26th 2013 7:14pm by Thayos