I love the "entitlement" thing being bandied around.
Ya know - since when does, like, paying for goods or a service, and expecting it to work become entitlement?! On planet suck up to SE apparently it is (and guys -however much you white knight 'em on the internets they're not going to turn around and give you the sword of a thousand truths and a half naked fit bird in your mog house you know).
You take your shiny new XboxStation90000 home from the shop are you going to think you're being entitled if it doesn't work when you switch it on or when UberBlastYerBuddiesLiveNetwork is out for days at a time? God no you'd be screaming your heads off.
For SE dealing with a relaunch of an already tarnished product they NEEDED to be on their a-game... server load - fine, hell queues relatively ok - people could cope with queuing and going to jump in the shower or whatever... but this blooming random lottery of who gets carpal tunnel syndrome from repeatedly button (or mouse button) mashing the login screen trying to hit the random moment when Mercury Venus and Uranus jump into allignment and XxSephirothxX AerisDies937 logs off - that's nowhere NEAR acceptable.
I want this game to succeed - but I'm not putting subscriptions up until I can be relatively sure of a sensible login system meaning I'm going to have a chance of gameplay on any given evening - I'm damned if I'm paying £x to randomly mash a login button for 3 hours on a night.