Well they clarifiedFollow

Nevermind they answered it on their Facebook page. Looks like new servers possibly next week? =D


"nnouncing Server Enhancements and the Temporary Suspension of Digital Download Sales

We would like to thank you for your continued support of FINAL FANTASY XIV: A Realm Reborn.

Since the start of early access on Saturday, August 24th, an enormous amount of users have been logging in to the game. As such, the number of users logging in has been increasing at a rate that is much higher than what we had originally anticipated. To ensure that we maintain a quality level of service for everyone, we have been setting restrictions on both the creation of characters as well as adjusting the number of users that are able to log in. We are well aware that these restrictions are a source of frustration for our users who are waiting to play.

To address this matter, we are currently working on introducing new Worlds and enhancing the performance of the login and match making processes on both the Japanese and North American & European data centers. This operation is expected to be completed at the beginning of next week.

Until this operation is complete, we would like to prioritize the quality of service for those who have already purchased the game. Therefore, we are temporarily suspending the sale of the digital download versions of FINAL FANTASY XIV: A Realm Reborn. Once the operation has been completed, the sale of the digital download version will resume.

While the operation is in progress, we will continue to apply restrictions on both the creation of characters and the ability to log into the game. Throughout this time, we will be offering constant updates on the progress of the operation.

We sincerely apologize for any inconvenience this causes our users and humbly request your understanding."

I can't even get a ******* server list...

I'm fairly certain you can't add new worlds without adding more servers

I'm really curious - does anyone have preliminary sales numbers?

Let's say a new server costs $30,000 in hardware plus $5k/mo in datacenter fees, plus $20,000 in labor in maintenance per year.

The cost is tiny, but the impact on perception is large. They will be building out more servers than they expect to need.

My entire circle of RL friends dumped their Gilgamesh characters and restarted on Lamia, because Gilgamesh is not getting unlocked for months at this rate.

They decided they'd rather play together and lose their progress and start over.

Not for me it not they need more than just servers and goes way deeper than just that.. They need support so they can fix the issues that are not allowing people even to get that far. Email support servers are dropping and takes days well maybe even weeks since it took days just to let us know they even got the email. Phones are swamped. Tesee has lost all her pre-order items at this point. Time to start hiring more people.

THis is exactly the kind of substantial statement people needed to hear. This should all be over by next week.

People who genuinely believe this is an empty apology have unrealistic expectations about what they're entitled to.

Edited, Aug 28th 2013 7:24am by Thayos

I think it would be silly for someone to queue in the duty finder and then go afk for 8 hours...

Edited, Aug 28th 2013 9:34am by Valkayree

QFT^^

I try to be sympathetic to those that don't understand technology that well. One of my buddies in game refuses to believe SE didn't have enough time to to fix the issue prior to launch. It's simply not enough to "buy equipment and plug it in", this equipment must be programed to work correctly. Then I hear the complaint..."Well they saw the pre-order buys, why didn't they do more?" The simple truth to that argument is no company including SE goes off pre-orders alone. They have marketing and business division that tracks projections of people that will buy the game. Obviously the numbers were higher than projected hence the problem. Fast-forward to today and SE is accepting the blame as they should and increasing capacity. I'm growing tired of defending SE to people when we're all upset at them for not doing more to make this launch painless for all.

Now the one area where SE really needs to improve is their customer service. The phone number is damn near impossible to find and the email support is totally useless for me. The chat service isn't much better as I waited over 2hrs on there only to have them close for the night and just kick me off. Customers are entitled to better service than this. This is a genuine complaint that most people would agree with. The server errors aren't valid anymore guys. SE is fixing the problem, but this problem takes time to resolve.