darexius2010 wrote:
IKickYoDog wrote:
darexius2010 wrote:
I'm under the belief that you were instructed to keep the emergency removal code for a reason.
But hey, what do I know....
Edited, Apr 12th 2014 8:46pm by darexius2010
Your lack of a sense of humor is disappointing.
Suppose I was getting an error code upon login, preventing me from playing the game. What do I do then?
I already admitted to accessing the code and misplacing it, funny guy. But thank you for stating the obvious.
Edited, Apr 12th 2014 9:14pm by IKickYoDog In my 8 years of FFXI, my time with FFXIV 1.0, and with FFXIV 2.0, I've never once encountered an error where one of the following statements weren't true:
1) I screwed something up, in which case it's not SE's problem nor should they support it.
2) Everyone else was experiencing the exact same issue and it was resolved promptly by SE.
3) A single instance of an issue occurred and didn't occur again.
One of these three have always been true because I practice sane computing habits, I don't do anything obviously stupid or fishy, and I don't abuse the system, whether software or hardware, that I'm playing the game on.
Never once had an issue.
So since you have a sense of humor, you tell me why it makes sense for SE to have 24/7 support when having it isn't expressly needed in the first place?
Edited, Apr 12th 2014 9:31pm by darexius2010 Not everyone is a tech guru, or even technologically literate. Some people play on a console that requires zero tech knowledge to operate or maintain. SE offers their service on both platforms and knows that the whole of their playerbase will not be able to troubleshoot every problem that arises. That's where the term
customer service comes into play. It doesn't matter that it's an instanced server issue that is happening to everyone. It doesn't matter that it may be a hardware issue. If I can turn on my computer and see the screen, then see the login screen, and get into the game, but then stutter-screen everything once in, there should be someone there to help troubleshoot.
If I signed up for Netflix and couldn't get it to work on my laptop because of a firewall I had set up, then got told by the company that I basically need to figure it out myself, I'd just quit it.
Why? Because someone is having an issue accessing your product. As a corporate policy, you should want to not only provide an enjoyable and useable product, but also want as many people to successfully use it to keep them subscribing. If they have an issue, you should want to be there to help them make the product useable again, within reason.
My issue of losing my code is just a vehicle for bringing up a larger issue. I'm not advocating 24/7 support. I'm advocating 7 day support. Huge difference. As someone posted before, Blizzard, among other companies, has 7 day support. For ***** n giggles I just called Best Buy and they also have 24/7 support. They don't even have 24/7 running services. All I'm asking for is 8 hours of accessibility on weekends in case something comes up. I'll sit on hold for 20 minutes if I have to. So, please, tell me how that is unreasonable.