How I almost came back this weekend...Follow

So I just got a PS4 for my birthday, and was psyched to try it out with FFXIV: ARR to see if that fixed the lag issues in the boss fights...

I created my new PSN login on the PS4, then used the upgrade code I got for PS3->PS4 upgrade....

Then it didn't work because I didn't realize I had to use the old PSN username I had instead of making a new one which was confusing....

I realize I made a mistake, but in my defense it was pretty confusing when I set up my new PS4...

SquareEnix said there was nothing they could do to help... and so did Sony... so I'm out of luck and would need to pay $40 just to try it out and see if I liked playing on the PS4...

Oh well, I'm not spending more money on the game I already cancelled subscription on, just to try the PS4 version...

Anyways I almost got to see you guys again this weekend.

Hope you're all having fun... chow!

Like I said I know I made a mistake, I entered my email address which has been updated since I bought my PS3 5 years ago...

Regardless SquareEnix should have just given me another code if it meant getting me back as a subscriber... and they did not.

Sony could care less if I subscribe to FFXIV again, so I can't really blame them for not offering to give me a new code.

Yeah, I'm not seeing the issue. Sign in your PS3 account into the PS4, and you can log in as either. Most games you can even play on profiles you didn't buy them on, so you may even be able to play on your new account.

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just delete whatever accoun tyou made on PS4 and remake your old ps3 one.. problem solved

If he logs into the PS4 with the PSN account tied to the PS3 and resisters it as that account's "primary PS4," then there shouldn't be a problem even if the download occurred under a different PSN account. The main issue is converting the PS3 registration on SE's side into a PS4 registration and as long as the correct PSN account is being used to do that, it should work fine.

Therein lies the issue. He already registered to a new account and it's not something SE can undo. When you register a code to your account it updates your access privileges. His old account with his original characters wasn't updated to have PS4 privileges.


It's handled like this because we're in the age of digital sales. Sales and service are separate so even if they wanted to, SE's customer service reps couldn't correct the issue. They could probably cancel out the new account, but just like you or I would; they would still be required to enter a registration code on his old account to upgrade it's privileges.

As an example, I used to work for AT&T. If you disputed a charge, I could remove those all day. "Oh, I thought I had unlimited data. What am I going to do about this $800 charge I have because my kid downloaded Finding Nemo?". I didn't even need authorization for that. I would ask that the person allow me to adjust their bill to reflect that they had unlimited data prior to the massive download(prorated fees, ect.).

That said, I couldn't (under any circumstances) credit your account for any amount. I could remove 90% of the charges on your bill with a few keystrokes, but I could never flat out add a credit. It's like this because there needs to be some accountability. It might seem like the same thing, but there's a big difference between reducing charges and straight up adding a credit. One reduces the amount of money the customer owes you and the other takes money out of your bank account to pay the customer.

Pretty much the same thing here. Customer service can make adjustments or changes to services you've already paid for, but they don't have access to registration codes.



Edited, Aug 6th 2014 11:32pm by FilthMcNasty

Don't be offended, but you're asking the wrong question. The answer to the one you're asking is pretty common sense. It sounds great to allow everyone access, but there are costs associated with that. If they were to allow everyone access to any(or every) client they wanted, they would have to pass the costs on to everyone. Can you see it coming?

I don't want to pay $100 for a game that allows me to play on all platforms if I only want to play on one of them. So then the question shifts to "Why do I have to pay for all platforms when I only want to play one?". After considering that, it's pretty easy to see why they restrict access platform by platform. If you want all access you pay for it and the people who are happy with a single platform aren't forced to pay for all of them. That should make sense.

As for the bolded, I don't know of any of the games I have that are cross platform(Xbone/PS4 or X360/PS3) that allow you to move between consoles. I can think of only a few that allow you to go between PC and console, but they're all free to play games to begin with. If XIV ever goes F2P then it's probably more likely to happen, but the jury is still out on that...

I agree with you 100% that it should be possible to **** up. He's actually in the minority here because most people don't have any issues. There are multiple ways to complete the process and the instructions are pretty simple.

The problem is that the code has already been registered to a new account. This isn't SE or Sony's fault. If you login to PSN and purchase a game, it's unlocked for that specific PSN account. If you login to MogStation and apply a code, that code is registered to the service account you logged into. Sony doesn't merge PSN accounts. SE will merge MogStation IDs, but you'll still end up with two separate service accounts under one ID because again, it's all about the registration. This is nothing new.


Edited, Aug 7th 2014 5:38am by FilthMcNasty

I'm gonna have to say that since SE are the ones that decided to give out the free upgrade from PS3 to PS4, they are absolutely responsible for issues like this. Whether or not the instructions on how to carry over your account are simple, the fact remains that people can very easily mess it up if they don't understand how the system works (OP). In cases like this, it seems like SE should make an exception. It makes no sense why they can't either (a) delete the newly created account and just reset the code or (b) transfer the account to the old PSN id.

While I understand the comparison to how other companies do things, no explanation of how a completely unrelated business handles it makes sense in this case, because this is not that business, and this situation is not the same as others. This is a direct result of SE having such a convoluted system of creating/updating accounts. People have complained about it since it's inception, so this isn't just some new thing. Heck, I had a ***** of a time trying to get my account reactivated when I tried to play for the free weekend. There were a bunch of steps to go through just to figure it out, and then I got automatically charged for a month of play time just for simply trying to reactivate for the free weekend. Thankfully customer service was able to remove the charge, but their system certainly doesn't make it easy or apparent what they're trying to do sometimes.

They just lost a potential customer from this, and I'm sure it's not the only case of this happening. It just could and should have been handled differently in my opinion.

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SE's responsibility ceases after the link I posted above. Clear, concise directions on how to complete your registration properly. This page was literally the first link when you google search 'FFXIV PS3 to PS4 upgrade'. Is SE also responsible for holding your hand through the process and assuring you that 'everything will be ok'?

Somewhat on topic...

I was at the pool a few weeks ago. Several kids were chasing each other around until one of them slipped and broke his ***, literally 12 steps away from the 'No Running' sign. The kid of course starts crying and the mother comes running around the corner. She nearly slipped and fell right on top of the kid. As I walked past them to leave I heard her muttering something about how the owners of the pool are lucky the injuries were not that serious or she would sue.

Being the ******* I am, I stopped short... walked up to the 'No running' sign and stood staring at it with a puzzled look. After a moment I put my hands on my hips. A moment later I scratched my head, shrugged and smiled at her as I walked away.

Hi, there's an invite a friend feature, 30 days free. Or can you reformat your drive and use your old psn? Sorry that happened. Sounds like something I would do. I just put a SSD in my PS and by a short miracle I did the backup and restore correctly.
Keep trying different ways, don't give up!

People don't really hardcore dungeon grind anymore. The marriage killer of choice these days is Hunting.