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FFXIV servers are currently experiencing DDoS attacksFollow

#27 Nov 21 2014 at 11:00 AM Rating: Decent
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Really another outage.. I must have got off by then .. The game was unplayable last night for me and Tes so we got off early.. If it starts this early we will have to shelve the game for a while if I cant fix this.. When it was for two hours we just stayed out of dungeons during those two hours.

Whats weird about Sundays outage is it did not affect the ps4 users right away.. I was watching football and playing on the laptop when I hit massive lag spikes and then got knocked off. I got back on and kept getting knocked off and put into ques.. Tesee was on the ps4 and never saw a issue. I saw several other post were PS4 users were fine. They eventually did get knocked off later though. That is one thing I can not figure out why this would happen...

I wonder if some of these outages are SE or the data center trying some different things to fix the problems people are having..

I can play on my laptop and try to vpn but there aint much you can do on the ps4.. I am not buying another pc to play this game.. We just bought two ps4's for it... Vpn has worked for some.. The xtra cost for a vpn service aint a issue..

I have not had a chance too look into how it works but has anyone tried http://www.unblock-us.com/how-to-set-up/
They say works for the PS4....

Edited, Nov 21st 2014 12:01pm by Nashred
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#28REDACTED, Posted: Nov 21 2014 at 11:06 AM, Rating: Sub-Default, (Expand Post) Been lurking a while, didn't really want to say anything but.. sigh...
#29 Nov 21 2014 at 11:25 AM Rating: Excellent
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Don't know if this is any way related to the DDoS attacks on XIV servers lately. But since the DDoS attacks on WoW has been mentioned in this thread, I thought I would share this article I saw this morning.

http://www.cnet.com/news/derptrolling-leaks-psn-2k-windows-live-customer-logins/
#30 Nov 21 2014 at 12:03 PM Rating: Decent
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GiftedChild wrote:
Been lurking a while, didn't really want to say anything but.. sigh...

Despite all the negativity I gave towards this piece of ****, I actually (out of boredom) gave it a try recently.

And guess what, the first time I decide to give it a shot, I ran into the worst server stability period.

This game was basically unplayable for the past week or so....

How is this acceptable to any paying subscribers, I don't know.. but I decided to throw in the towel again.

lol... seriously guys, if you're pushing 30's, don't tell me you can deal with this kind of bull ****?

S.E., get your **** together. Naoki Yoshida, grow a pair, stop coloring your hair you ******* mummy.

Are you serious?

Is this a ******* pattern or something? Every day you see on Lodestone, DDoS attack, we're being DDoS attacked!! Next day, "Oh we've fixed the problems." Of course, it's morning time, no one's really playing, DDoS stopped, back to normal. Come night time, DDoS is back, S.E. "We're being attacked! We're being attacked!", Next day: "Issue resolved".

Anyone seeing a pattern here?

Seriously, I ask again, how is this acceptable to any paying subscribers I wonder.


It is not all SE fault though and not everyone is affected.. I think some of the instance servers are getting overloaded sometimes, but the lag some of us are seeing is do to other issues. this week has been a exception though..

The only problem really is the mechanics of this game rely so much on dodging if you do have lag above acceptable levels the game is unplayable..

I think the real problem is where the servers are located and they are too close to level 3 and that makes a big portion of your users get routed through them..
What happens too me is the game is 100 percent fine and then for 2 hours it is unplayable, even crafting..

But something changed on Sunday.. Either the outage was caused SE trying to resolve something or they used the outage to try and resolve something possibly with the routing... After Sunday no more lag for us but I saw more people than ever complaining about lag... Now last night there was lag the whole time, but it was different from what we saw before, this was not like packet loss but massive delay (true lag) .. We were not freezing like before..

I really need to fire up the laptop and figure this out.
What is the website with the IP Address of the servers?. I saw them somewhere..


edit:
found it
http://www.arrstatus.com/




Edited, Nov 21st 2014 1:12pm by Nashred
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#31 Nov 21 2014 at 12:08 PM Rating: Excellent
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This game was basically unplayable for the past week or so....


You seriously came back at exactly the wrong time. Nobody is getting much done while these DDoS attacks continue.

I'm biding my time in single-player games until this problem dies down.
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#32REDACTED, Posted: Nov 21 2014 at 12:19 PM, Rating: Sub-Default, (Expand Post) Whatevers....
#33 Nov 21 2014 at 12:21 PM Rating: Decent
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Well Tried hitting ultros form work:
I removed the first hops well you know why but look at the results.. By the way this is not from att which I use from home....

4 12 ms 12 ms 12 ms xe-0-3-0-7.r06.chcgil09.us.bb.gin.ntt.net [128.242.186.161]
5 13 ms 13 ms 14 ms Xe-9-1-edge2.nwr1.level3.net [4.68.111.69]
6 * * * Request timed out.
7 * * * Request timed out.
8 39 ms 39 ms 39 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 39 ms 38 ms 42 ms 192.34.76.10
10 72 ms 56 ms 59 ms 199.91.189.242
11 39 ms 39 ms 39 ms 199.91.189.36

Look at that: Timed out at level 3 and this is 12:21
Well that explains the lag during other hours now..




Edited, Nov 21st 2014 1:27pm by Nashred

Edited, Nov 21st 2014 1:34pm by Nashred
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#34 Nov 21 2014 at 12:24 PM Rating: Excellent
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Whatevers....

Come this weekend, I'm just highly suspecting that it's going to get a lot worse. And this thing is really going to blow up in S.E.'s face.

Let's see what happens to their subscription base after 2 straight weeks of no log in.

Yeah! How dare they not have total control over the Internet! Smiley: motz

Smiley: cookie

Edited, Nov 21st 2014 12:24pm by Callinon
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#35 Nov 21 2014 at 12:27 PM Rating: Good
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Having seen DDOS on many different occasion (as a FFXI player, IRC user and even Feedly and many other common web services), patience is really the only thing end users can do. Mitigating DDOS isn't as simple as many think, and I have seen entire IRC servers had to be shut down for good because IRC owners simply did not have the financial power and manpower to cope with the attacks.
Internet is big, there are plenty of a*****e will do these things for fun or retaliation or even to extract ransom. I know some players are angry, but what can you really do about it? It is not that the server operators are not trying to address the issues (I am not even a FFXIV player anymore). I hope law enforcement can catch these script kiddies. It may be nice customer service gesture if Square-Enix to prorate the monthly fee, but that is their discretionary decision from their managers and business executives.

Edited, Nov 21st 2014 1:29pm by scchan
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#36 Nov 21 2014 at 12:43 PM Rating: Decent
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Nashred wrote:
Well Tried hitting ultros form work:
I removed the first hops well you know why but look at the results.. By the way this is not from att..

4 12 ms 12 ms 12 ms xe-0-3-0-7.r06.chcgil09.us.bb.gin.ntt.net [128.242.186.161]
5 13 ms 13 ms 14 ms Xe-9-1-edge2.nwr1.level3.net [4.68.111.69]
6 * * * Request timed out.
7 * * * Request timed out.
8 39 ms 39 ms 39 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 39 ms 38 ms 42 ms 192.34.76.10
10 72 ms 56 ms 59 ms 199.91.189.242
11 39 ms 39 ms 39 ms 199.91.189.36

Look at that: Timed out at level 3 and this is 12:21
Well that explains the lag during other hours now..

I'm not sure what you're getting out of this traceroute. Was this a ping based traceroute? It's not unusual for routers to be configured to not respond to ICMP messages, so the results for hop 6 and hop 7 aren't necessarily a big deal. If you ran that traceroute multiple times, and hops 6 and 7 consistently showed the same results, I would expect it to be the results of how those switches or routers are configured, rather than an indication of network congestion.

If there was game impacting latency due to the network, I would expect to see those time outs littered across different hops when comparing multiple traceroutes. I also don't know if the difference between 72 ms and 39 ms is big enough to be impactful on XIV game play.
#37 Nov 21 2014 at 12:48 PM Rating: Decent
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svlyons wrote:
Nashred wrote:
Well Tried hitting ultros form work:
I removed the first hops well you know why but look at the results.. By the way this is not from att..

4 12 ms 12 ms 12 ms xe-0-3-0-7.r06.chcgil09.us.bb.gin.ntt.net [128.242.186.161]
5 13 ms 13 ms 14 ms Xe-9-1-edge2.nwr1.level3.net [4.68.111.69]
6 * * * Request timed out.
7 * * * Request timed out.
8 39 ms 39 ms 39 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 39 ms 38 ms 42 ms 192.34.76.10
10 72 ms 56 ms 59 ms 199.91.189.242
11 39 ms 39 ms 39 ms 199.91.189.36

Look at that: Timed out at level 3 and this is 12:21
Well that explains the lag during other hours now..

I'm not sure what you're getting out of this traceroute. Was this a ping based traceroute? It's not unusual for routers to be configured to not respond to ICMP messages, so the results for hop 6 and hop 7 aren't necessarily a big deal. If you ran that traceroute multiple times, and hops 6 and 7 consistently showed the same results, I would expect it to be the results of how those switches or routers are configured, rather than an indication of network congestion.

If there was game impacting latency due to the network, I would expect to see those time outs littered across different hops when comparing multiple traceroutes. I also don't know if the difference between 72 ms and 39 ms is big enough to be impactful on XIV game play.


4 293 ms 166 ms 101 ms xe-0-3-0-7.r06.chcgil09.us.bb.gin.ntt.net [128.242.186.161]
5 80 ms 66 ms 15 ms Xe-9-1-edge2.nwr1.level3.net [4.68.111.69]
6 38 ms * 38 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 38 ms * 38 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 39 ms 39 ms 39 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 39 ms 39 ms 39 ms 192.34.76.10
10 39 ms 39 ms 39 ms 199.91.189.242
11 39 ms 39 ms 39 ms 199.91.189.36

I am not sure it is network congestion.. Might be a flaky router.
Edit:
Yea just tracert
I mainly did it to see where I was being routed through...
Again this is work and not my home internet where I actually play the game..
Also my problems are between 7:00 and 9:00 most days, except yesterday..

Edited, Nov 21st 2014 1:57pm by Nashred
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#38REDACTED, Posted: Nov 21 2014 at 12:51 PM, Rating: Sub-Default, (Expand Post) Cookie is not what I need, but my money is not what S.E. deserves if their games are unplayable. Consumers have the right to be childish, do we not?
#39 Nov 21 2014 at 1:26 PM Rating: Excellent
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Nashred wrote:
4 293 ms 166 ms 101 ms xe-0-3-0-7.r06.chcgil09.us.bb.gin.ntt.net [128.242.186.161]
5 80 ms 66 ms 15 ms Xe-9-1-edge2.nwr1.level3.net [4.68.111.69]
6 38 ms * 38 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 38 ms * 38 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 39 ms 39 ms 39 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 39 ms 39 ms 39 ms 192.34.76.10
10 39 ms 39 ms 39 ms 199.91.189.242
11 39 ms 39 ms 39 ms 199.91.189.36

I am not sure it is network congestion.. Might be a flaky router.
Edit:
Yea just tracert
I mainly did it to see where I was being routed through...
Again this is work and not my home internet where I actually play the game..
Also my problems are between 7:00 and 9:00 most days, except yesterday..

Edited, Nov 21st 2014 1:57pm by Nashred

Those routers may be giving priority to traffic that it has to pass on to the next hop over traffic that it has to process locally. Traceroute probes that have exhausted their time-to-live have to be passed up the router's TCP/IP stack in order to generate the ICMP error packets that your traceroute tool is expecting. The routers at hops 6 and 7 may be choosing to occasionally dump those packets in order to spend it's CPU time on other things.

I also find it noteworthy that this traceroute shows high round trip time at hop 4. But if you're consistently seeing good round trip time for the traceroute destination itself, I wouldn't get too hung up on the round trip times for intermediate hops.
#40REDACTED, Posted: Nov 21 2014 at 1:30 PM, Rating: Sub-Default, (Expand Post) This:
#41 Nov 21 2014 at 1:40 PM Rating: Excellent
Also as someone who works in IT, I can personally vouch that a customer getting belligerent only has a minimal affect on how fast a service is restored.

Should you inform SE of your difficulties, especially when you get different behavior? Yes, of course. The more customers that give them data on the outage, the better prepared they are to handle it.

Should you grab your pitchforks and start demanding a refund? If it makes you feel better, sure, but it really isn't going to change any of the back end processes, and it's up to SE entirely as to whether they issue a pro rate or not (you agreed to that when you said yes to the ToS.)

Step 1: Report the incident to SE
Step 2. Wait
Step 3: Go outside and play.

That's really the only steps you can take during a known DDoS attack.

Quote:
I might not be an expert in IT, but, are you telling me that there is NO WAY ON EARTH, MMO companies could permanently prevent DDoS attacks? This is a problem that no amount of $$$ can cure?


Make the servers privately available via a LAN inside a closed building, but then that kind of defeats the purpose of a distributed access service.

Edited, Nov 21st 2014 2:42pm by Catwho
#42 Nov 21 2014 at 1:49 PM Rating: Good
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GiftedChild wrote:
Seriously, I ask again, how is this acceptable to any paying subscribers I wonder.
Being a paying subscriber means you find it acceptable. Who pays for things they don't find acceptable? Not exactly performing rocket surgery here.
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#43 Nov 21 2014 at 2:11 PM Rating: Excellent
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Being a paying subscriber means you find it acceptable. Who pays for things they don't find acceptable? Not exactly performing rocket surgery here.


On the money, as always.
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#44REDACTED, Posted: Nov 21 2014 at 2:12 PM, Rating: Sub-Default, (Expand Post) Uh... yes, I guess you're right, but I thought I've made that clear during the first post, where I said I threw in the towel.... So yeah, I did cancel my sub because paying for something that don't work just didn't make any logical sense. Indeed it is not rocket surgery here.
#45 Nov 21 2014 at 2:16 PM Rating: Default
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lolgaxe wrote:
GiftedChild wrote:
Seriously, I ask again, how is this acceptable to any paying subscribers I wonder.
Being a paying subscriber means you find it acceptable. Who pays for things they don't find acceptable? Not exactly performing rocket surgery here.


Technically, they already got your money then started having these issues. So if these issues tickles your booty to the point of frustration, yeah, you will find it unacceptable since you already paid for a service you expect to use.

If this was a "pay by the hour/day" like it is in China for example..you'd have a point, but cancelling your sub does nothing when they ALREADY got their money out of you and started having issues shortly thereafter.
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#46 Nov 21 2014 at 2:32 PM Rating: Excellent
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Theonehio wrote:
Technically, they already got your money then started having these issues.
Technically it's an online product that is historically prone to attack and possible service interruptions.
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#47 Nov 21 2014 at 3:26 PM Rating: Good
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The thing about lag is it comes from so many place. Most lag comes from your own service provider.. You really cant complain about lag to SE till you know it is coming from them. Allot of isp like Time warner by me during peak hours just dont have the bandwidth and thats why I dropped them.. That aint SE fault nor is there anything they can do about it.

Everyone has lag from time to time and technically every single person has some lag because none of us play right on A SE server. DDoes attacks are out of SE control... I have dealt with it several times.

You have a right to complain if the servers are being overloaded though.. Instance server lag should be fixed, you pay for the service and it should be quality. If worlds are over crowded you do have a right to complain.. Those are SE problems. Problem is allot of people are complaining without knowing.. Even level 3 there are things SE can do to limit the damage they are doing..

I do agree SE has the potential to loose pretty many customers to this level 3 lag. There are pretty many people with this issue.. I actually am amazed at the amount of people being affected by this myself.. There are things they can try to do about it though.. I think they are trying but ultimately it may mean moving some servers but that may be harder and more costly than loosing some subs..


Edited, Nov 21st 2014 4:32pm by Nashred
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#48 Nov 21 2014 at 3:30 PM Rating: Excellent
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bewildered by the group of FFXIV players that suffers from Stockholm Syndrome...


Stock·holm syn·drome
noun
noun: Stockholm syndrome

- feelings of trust or affection felt in certain cases of kidnapping or hostage-taking by a victim toward a captor.
- a display of patience while waiting out a DDoS attack, often by going outside, listening to music, playing other games, etc.
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#49REDACTED, Posted: Nov 21 2014 at 3:41 PM, Rating: Sub-Default, (Expand Post) Then TECHNICALLY, the product is still in test phase and is not ready to be distributed.
#50 Nov 21 2014 at 4:00 PM Rating: Decent
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I feel the same way about people pirating games and illegally downloading movies, if there was more of a punishment they would stop!
#51Theonehio, Posted: Nov 21 2014 at 4:10 PM, Rating: Sub-Default, (Expand Post) GC does have a point in a way. Since he used XI as an example I will to - I played it since the Japanese beta and never encountered the game having such crippling stability issues after the initial testing phases and early months since it was their first MMORPG ever..a PS2 MMORPG at that so it was expected there to be problems while they get their bearings.
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