Forum Settings
       
« Previous 1 2
Reply To Thread

PC shutting completely off after 10 minutes.Follow

#1 Dec 31 2014 at 3:22 PM Rating: Good
*
64 posts
Well the thread title says it all.

I was around for the 1.0 Alpha, the 1.0 Beta, 1.0, came back to try 2.0 Beta, all the way up final release. Never had this problem. I can play FFXI all day long, with a movie streaming, files downloading, listening to music and my PC won't sweat it for half a second. The PC is about 4 years old, but when I built it I used pretty close to top of the line everything. I've maintained it and never had any problems or drama with it aside from a hard drive going out a couple years back (the only that that was not brand new when I built it).

I was hoping it wouldn't be an overheating issue, maybe it's not? I downloaded a program called Open Hardware Monitor. Basically it shows you all your temps. My Core GPU skyrocket's up to about 99 Celsius when I run through a crowded area in FFXIV. From what I remember, that's pretty hot? Seems to only take about 10 minutes and my PC decides to shut itself off. It turns back on without any problems, it just shuts completely off.

All the other temperatures seem to be fine. I'm guessing this is due to my CPU overheating? It's an AMD Phenom 2 Quad Core, my graphics card is a Nvida GTS 250. I'll try to find more stats, I apologize as I forget a lot about the specs now days and how to check it.

So is this probably caused by my CPU overheating? And if so, is this going to be a costly thing to correct?

Thanks for any help.
#2 Dec 31 2014 at 3:38 PM Rating: Good
Scholar
Avatar
*****
12,820 posts
It could be a few things actually - If it's consistent, it could be your PSU, RAM or Processor, though your GPU...would likely driver crash long before shutting your PC down though. Make sure to turn off "auto restart/shutdown on hardware failure" or whatever it's called so when you get the blue screen you can get a general idea of what's crashing out.

But yeah, it sounds like your GPU is frying. It shouldn't ever get anywhere near 90+ under full load, 70s or 80s, maybe. Then again I don't use Nvidia, so maybe they naturally run hotter than my AMD cards I use in builds.



Edited, Dec 31st 2014 1:40pm by Theonehio
____________________________

#3 Dec 31 2014 at 3:45 PM Rating: Good
*
64 posts
I dunno, I don't think it's my power supply. I have a 750w Corsair PSU. Also, playing ARR 2.0 Beta, this never happened, not once. I just figured it was the CPU since the core temp was touching on 100 degrees Celsius, I thought that was like, incredibly too hot? I know when playing FFXI (right now) running a few background apps it's not going over 54 degrees Celsius.

Thanks for the reply.

Edited, Dec 31st 2014 4:46pm by AlmightyApkallu
#4 Dec 31 2014 at 3:47 PM Rating: Good
*
64 posts
I'm very sorry for the confusion, it's not the GPU getting that hot, it's the CPU, as in the core, the processor.

My GPU never got above about 71...

Edited, Dec 31st 2014 4:48pm by AlmightyApkallu
#5 Dec 31 2014 at 3:57 PM Rating: Excellent
***
3,737 posts
99C is definitely pretty hot (water boils at 100C), but most computers won't flip the kill switch until about 110 to prevent damage to components. Keep in mind though that 99C is entirely too much even if the computer doesn't curl up in a ball, and that excessive heat causes cumulative damage.

I'd check a couple things.. first check that the airflow in your case isn't being blocked and that there's a nice clean pathway between the intake in front and exhaust in back. Clean your fans, blow out any dust buildup in the case. Especially clean out the CPU fan (take it off the heatsink if you can do it without breaking it).

The second thing is going to be your CPU's thermal paste. Now I'm assuming you had pretty good thermal paste to begin with (and not the toothpaste you get from off-the-shelf PCs) but 4 years of heavy use can still break down good thermal paste. Honestly, given the problems you're having, I'd just straight up replace the thermal paste regardless of its current quality.
____________________________
svlyons wrote:
If random outcomes aren't acceptable to you, then don't play with random people.
#6 Dec 31 2014 at 4:02 PM Rating: Good
*
64 posts
Thermal paste eh? I could give that a shot, a quick trip to my local Fry's Electronic's, I remember them having a bunch of different kinds. As far as cooling, I'm sure it's not the best cooling system out there with 50 fans or liquid cooling, but it has 3 very powerful fans. One on the top, one on the side and one on the back, all fairly large and powerful. The one on the back blows air out while the other two blow air in. Nothing up against the PC either so it's able to breathe quite well. Maybe just a better CPU fan and thermal paste? Will it make that huge of a difference?

Thanks for the reply!
#7 Dec 31 2014 at 4:59 PM Rating: Excellent
http://www.pantherproducts.co.uk/index.php?pageid=CPUtemperatures

Most of the AMDs seem to range from 60-80, so 99C is pretty damn hot for those. Make sure the fan is spinning on the CPU cooler, and make sure it's secured properly. The PSU could be the culpirt, but a 750w PSU would be more than enough to run that rig.
____________________________

#8 Dec 31 2014 at 5:52 PM Rating: Excellent
Avatar
***
1,429 posts
My pc did the same thing about a year ago. It worked fine for most everything, but it would just shut off suddenly when i played certain gqames on my pc. Once i changed out the cpu fan, the problem went away, but that's probably because i put new thermal paste down when making the switch.

*Some games are CPU intensive and will run the hell out of your cpu, so be sure to apply the paste properly.
____________________________
"FFXI is DYING!!" -2009
LOL:
Signed: 2023
#9 Dec 31 2014 at 7:47 PM Rating: Good
*
64 posts
Yeah, I tried replacing the thermal paste. Got some top of the line stuff, applied it properly, cleaned off the previous stuff. Still soaring up to 100 degrees Celsius when I try to play FFXIV and still only at 50-75 for everything else including FFXI.

#10 Dec 31 2014 at 7:51 PM Rating: Excellent
***
3,737 posts
EDIT: You replied when I replied

If you're idling at 75, there's still something wrong.

What graphics chipset are you using? (I know you said the graphics card isn't overheating, but it still puts out heat that can affect other components)

Edited, Dec 31st 2014 7:52pm by Callinon
____________________________
svlyons wrote:
If random outcomes aren't acceptable to you, then don't play with random people.
#11 Dec 31 2014 at 7:58 PM Rating: Good
*
64 posts
Yeah, I did that. I've built PC's before. I know I seem kind of derpy' about it, finding the specs and such, just haven't done a lot of this in awhile. I do remember though, you spread as you said, about as much as a single grain of rice, no more than 2 grains (would probably be pushing it) but some where in between. I usually spread a super thin micro layer on the CPU cooling unit just so it connects with the thin layer on the CPU. I have this little micro spatula thing built for spreading it evenly. I got this Antec Diamond thermal paste too, supposed to be very good.

I notice my GPU core never goes above 65, even with FFXIV running, this is all just about the CPU. I'm guessing that has to be the reason FFXIV was shutting off after 10 minutes, hardware protection and such from reaching 100+ degrees on the CPU.
#12 Dec 31 2014 at 8:00 PM Rating: Good
*
64 posts
Well, 75 would be running ffxi and several other things. Right now I'm just running chrome and watching youtube videos and it's idling at about 49.
#13 Dec 31 2014 at 8:04 PM Rating: Excellent
*
64 posts
I'm guessing I need a new CPU cooling unit. Does this game require you having a liquid cooled CPU cooling unit? Everything I read says it makes your processor go nuts, very graphics intensive game.
#14 Dec 31 2014 at 8:50 PM Rating: Excellent
***
3,737 posts
It doesn't require any kind of deep freeze or moving to the antarctic. My PC is the same age as yours and runs the game perfectly well.

I can see two possible causes left:

1: There's still an airflow problem
2: There's a sensor malfunctioning

Your motherboard has a sensor on it that measures core temperature. This is the sensor that pulls the plug if it gets too hot. But the sensor can also be damaged, and if that's happened then it might be reporting a false reading. The only real way to figure this out is to measure the temperature yourself while the game is running. Doing this without shorting out your board... is tricky.

Bottom line there though, if your heat sensor isn't working properly you're pretty much screwed.

EDIT: The reason I know this is a possibility is because I had it happen to a computer I used to play FFXI on. Nothing I could do about it.. had to replace.

Edited, Dec 31st 2014 8:52pm by Callinon
____________________________
svlyons wrote:
If random outcomes aren't acceptable to you, then don't play with random people.
#15 Dec 31 2014 at 10:37 PM Rating: Excellent
*
64 posts
Oh nice. I hope that's not the case. I guess I can try replacing the heatsink and hope that fixes it. Went down to Fry's to get a new one and they were closed early for the new year's. Best buy was closed early too. Wal-Mart doesn't have components like this so hopefully some where is open tomorrow. I don't understand if it's the censor why it's only doing this with FFXIV...
#16 Jan 01 2015 at 1:53 AM Rating: Good
Guru
Avatar
*****
11,159 posts
Some games just act on our systems differently. For the longest while, Rift was like the only game that literally hard-froze my PC. I desperately tried to troubleshoot, using different drivers and various other monitoring programs, when the end result was just my video card simply being on the way out even if no other game caused it. Since I got it replaced it hasn't been an issue, but I'm also at that point where my PC is getting too old for more modern gaming on above average settings. :(
____________________________
Violence good. Sexy bad. Yay America.
#17 Jan 01 2015 at 6:02 AM Rating: Excellent
AlmightyApkallu wrote:
Oh nice. I hope that's not the case. I guess I can try replacing the heatsink and hope that fixes it. Went down to Fry's to get a new one and they were closed early for the new year's. Best buy was closed early too. Wal-Mart doesn't have components like this so hopefully some where is open tomorrow. I don't understand if it's the censor why it's only doing this with FFXIV...


I believe FFXIV is quite CPU intensive compared to other games. Where as some other games beat the **** out of your GPU, while barely touching the CPU. So unless you play other CPU intensive games, not many would push it.

You can always run Prime95 or some other CPU stress test to test your cooling, though if XIV is doing 99C, that'll do the same or worse. So it'd be mostly for an aftermarket cooler.
____________________________

#18 Jan 01 2015 at 8:07 AM Rating: Excellent
**
425 posts
Run in safe mode and see what happens. Safe mode prevents a video card from running at full load. If it's still trying to compete with the Sun as the hottest matter in the universe, cooling is definitely an issue.
#19 Jan 01 2015 at 9:54 AM Rating: Good
You said you had some hardware monitoring software, but I'd try another program as well to get a second opinion. I use SpeedFan. This will give you the correct CPU, GPU, and ambient temperatures, but it'll also tell you the RPM of each of the fans it detects, so if your CPU fan is dead, you can replace that first.

My CPU runs normally at about 30-35C, spiking up to 40C under load, for the record.

#20 Jan 01 2015 at 2:18 PM Rating: Good
Keeper of the Shroud
*****
13,632 posts
FFXIV just puts more stress on ths CPU than other games. I get about ten degrees higher temps than I do playing any other game. When I upgraded to a 4 gig 8 core processor my CPU temps for FFXIV specifically were getting dangerously high. I actually had to buy a new case built for higher airflow to get my temps down to safer levels.
#21 Jan 01 2015 at 8:35 PM Rating: Excellent
*
64 posts
Well after hours of installation and fighting with it, I installed a new Heat-Sink. They were out of the Cooler Master Hydro 202 or whatever some one recommended here, but had another brand that was basically the same thing. Gigantic fan, gigantic radiator, lots of cooling. Now even with several background applications, running through the most crowded parts of Limsa Lominsa I'm not breaking 52 degrees Celsius. I guess that fixed my problem, thank you very kindly to the people here who helped me!

A bit off topic but... I tried to equip a fishing rod to change classes and it says I have to unlock that class. What in the world? Things must have really changed since I last played. How do I become a fisherman now? And how long will it be on these worlds restricting character creation allow it again? The main character I have and others on one of them. I want to make one new character on that server but alas...

Thanks again!
#22 Jan 01 2015 at 10:34 PM Rating: Good
***
3,737 posts
I'm glad it turned out to be something fixable Smiley: yippee

As for how to unlock particular classes (or reunlock them in your case) I wrote this post back in caveman times to help with that:

http://ffxiv.zam.com/forum.html?forum=152&mid=137192388856888404

tl;dr: the fisherman's guild is in Limsa on the lower decks at 7,14
____________________________
svlyons wrote:
If random outcomes aren't acceptable to you, then don't play with random people.
#23 Jan 02 2015 at 8:30 AM Rating: Excellent
If your main character is on Balmung, good luck.... the character restriction is in place nearly all day. It's the primary NA role playing server, with the secondary one being Gilgamesh. If you're NOT into role playing, I suggest transferring your character far and away from Balmung, if only to free up more space for the serious RPers. I pulled my Legacy character off it onto Lamia, not that I play with her any more.

New characters on Legacy accounts don't get the legacy tattoo, FYI.
#24 Jan 02 2015 at 10:33 AM Rating: Excellent
*
64 posts
Thanks for the replies.

I'm on Gilgamesh for right now, still deciding if I want this to be my permanent server. My character was indeed made during 1.0, she had the tattoo on her back, it just disappeared and won't come back.
#25 Jan 02 2015 at 12:39 PM Rating: Excellent
Scholar
****
4,593 posts
Just as a note for anyone else who may have this problem. The majority of time that I fix this problem for others it's due to all of the packed in dust that gets sucked into the fins of the heatsink under the CPU fan. If you can remove the fan from the heat sink and clean that all out with q-tips, and swap out the thermal paste since you'll have the heat sink off anyway and kind of have to, it usually fixes the issue. Not all CPU coolers have removable fans but the majority do or at least can be accessed from the sides in a pinch.
#26 Jan 02 2015 at 2:22 PM Rating: Excellent
AlmightyApkallu wrote:
Well after hours of installation and fighting with it, I installed a new Heat-Sink. They were out of the Cooler Master Hydro 202 or whatever some one recommended here, but had another brand that was basically the same thing. Gigantic fan, gigantic radiator, lots of cooling. Now even with several background applications, running through the most crowded parts of Limsa Lominsa I'm not breaking 52 degrees Celsius. I guess that fixed my problem, thank you very kindly to the people here who helped me!


Make sure to check the radiator every couple months or so and use some compressed air to get the dust out of the there. My whole case can be spotless, but the fan and radiator combo can be filthy beyond anything.
____________________________

« Previous 1 2
Reply To Thread

Colors Smileys Quote OriginalQuote Checked Help

 

Recent Visitors: 241 All times are in CST
Anonymous Guests (241)