I can leave my computer running 24/7 for days without an issue.
I can surf the net for hours no problem.
But lately if I log in to WoW my PC will randomly shutdown. Just like someone ripped the plug out of the wall. My PC is on a surge protector and nothing else on the cord seems to be effected.
My best guess, based on my vast googling ability, is that something is overheating but all my fans are working and the case doesn't feel unusually warm/hot.
Sometimes I can turn it on and play for another 2 hours, sometimes it dies as soon as I click the WoW launcher. Has never happened when I'm not playing WoW and only started this about 2-3 days ago.
I can get my WoW fix at work but I can only do dailies and trade skills there. That's only going to hold me over for so long.
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Your computer may be set to automatically shut down on bluescreen. It's going to be a setting under computer properties (right click My computer, select properties, then advanced properties, then the Advanced tab, and "startup and recovery" settings. Make sure that "automatically restart" is unchecked.
As for what is happening, its something when either your 3D accellerator video hardware, Audio hardware, or additional ram is coming in to play. Could be software, could be hardware. I'd be inclined to suspect the video card first. You should check that the fan on the video card itself is running under load. at idle, a failed video card fan probably won't be enough to cause a shut down. It could also be a bad ram stick that only comes into play when more system resources are needed than usual.
Update the drivers for video and sound to the latest versions first, also update directX. Download and run Speedfan and see if your video card temperatures are higher than normal. If none of that does the trick, i'd see about upgrading video card, and maybe swapping out ram sticks.
As for what is happening, its something when either your 3D accellerator video hardware, Audio hardware, or additional ram is coming in to play. Could be software, could be hardware. I'd be inclined to suspect the video card first. You should check that the fan on the video card itself is running under load. at idle, a failed video card fan probably won't be enough to cause a shut down. It could also be a bad ram stick that only comes into play when more system resources are needed than usual.
Update the drivers for video and sound to the latest versions first, also update directX. Download and run Speedfan and see if your video card temperatures are higher than normal. If none of that does the trick, i'd see about upgrading video card, and maybe swapping out ram sticks.
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Thanks again for your help.
Well I tried your initial suggestion.
Changed the setting for automatic restart on blue screen.
Updated video card drivers, sound drivers were good, and directX was good.
Video card fan is running.
PC still randomly shuts down. No blue screen or error message. Just playing WoW one second and the next I'm staring at a blank screen.
My PC below if it helps you think of a potential solution.
Entire PC is about 1 year old with the Graphics card and 2 of the memory sticks being 6 months old.
MOBO: Biostar TA790GX 128M Motherboard - AMD 790GX, AM2+ 128MB DDR2 Side-Port, ATI Hybrid, CrossFire, PCIe 2.0, Gigabit, USB2.0, RAID, HDMI/DVI
CPU: AMD Phenom X4 9750 Quad Core Processor - 2.40GHz, 4MB Cache, 3600 MT/s FSB, Quad-Core, Socket AM2+, OEM Processor
Graphics Card: Cyclone PE/OC Radeon HD 6850 Video Card - 1GB, GDDR5, PCI-Express 2.0 x16, HDMI, Dual DVI, DisplayPort, Directx 11, Dual-Slot, Overclocked
Memory: Kingston HyperX Dual Channel 4096MB PC8500 DDR2 1066MHz Memory (4x2048MB)
HDD: Seagate ST31000520AS Barracuda LP Hard Drive - 1TB, 5900rpm, 32MB, SATA-3G
Optical: Asus DRW-24B1ST 24X Internal DVD Burner - DVD±R 24X, DVD+RW 8X, DVD-RW 6X, DVD±R (DL) 12X, DVD-RAM 12X, CD-R 48X, CD-RW 32X, SATA, 2MB, Black, OEM
PSU : Ultra LSP550 550-Watt Power Supply - ATX, SATA-Ready, SLI-Ready, 135mm Fan, Lifetime Warranty w/ Registration
OS: Windows 7 Home Premium
To the best of my knowledge everything's drivers are up to date.
Edited, Nov 15th 2011 9:34pm by xinaskin
Changed the setting for automatic restart on blue screen.
Updated video card drivers, sound drivers were good, and directX was good.
Video card fan is running.
PC still randomly shuts down. No blue screen or error message. Just playing WoW one second and the next I'm staring at a blank screen.
My PC below if it helps you think of a potential solution.
Entire PC is about 1 year old with the Graphics card and 2 of the memory sticks being 6 months old.
MOBO: Biostar TA790GX 128M Motherboard - AMD 790GX, AM2+ 128MB DDR2 Side-Port, ATI Hybrid, CrossFire, PCIe 2.0, Gigabit, USB2.0, RAID, HDMI/DVI
CPU: AMD Phenom X4 9750 Quad Core Processor - 2.40GHz, 4MB Cache, 3600 MT/s FSB, Quad-Core, Socket AM2+, OEM Processor
Graphics Card: Cyclone PE/OC Radeon HD 6850 Video Card - 1GB, GDDR5, PCI-Express 2.0 x16, HDMI, Dual DVI, DisplayPort, Directx 11, Dual-Slot, Overclocked
Memory: Kingston HyperX Dual Channel 4096MB PC8500 DDR2 1066MHz Memory (4x2048MB)
HDD: Seagate ST31000520AS Barracuda LP Hard Drive - 1TB, 5900rpm, 32MB, SATA-3G
Optical: Asus DRW-24B1ST 24X Internal DVD Burner - DVD±R 24X, DVD+RW 8X, DVD-RW 6X, DVD±R (DL) 12X, DVD-RAM 12X, CD-R 48X, CD-RW 32X, SATA, 2MB, Black, OEM
PSU : Ultra LSP550 550-Watt Power Supply - ATX, SATA-Ready, SLI-Ready, 135mm Fan, Lifetime Warranty w/ Registration
OS: Windows 7 Home Premium
To the best of my knowledge everything's drivers are up to date.
Edited, Nov 15th 2011 9:34pm by xinaskin
Ok, so its truly a hard fault then. That means likely Power supply, Processor overheating, or motherboard. If it were ram or the video card, it would result in a bluescreen most likely, though certain video card faults could result in a full immidiate shutdown. That motherboard isn't likely to have too many sensors, so temperature is less likely, but possible. the CPU will have its own onboard temperature sensor, which is capable of instantly shutting off the system if it detects an overheat above critical temperatures. The Power supply and any of the associated electrical would just be shorting out.
So, the bad news is that it is almost definitly a hardware issue of some sort, and its either your processor heatsync installed inproperly, or something is failing and needs to be replaced. Ultra makes kind of crappy power supplies, and they are known to fail, but so are Biostar motherboards. the processor itself probably isn't fried because if it was, it wouldn't come back at all. You might try seeing if there is any dust in the power supply that you can remove and see if that helps. also blowing out any other dust would be a good idea just in general.
So, the bad news is that it is almost definitly a hardware issue of some sort, and its either your processor heatsync installed inproperly, or something is failing and needs to be replaced. Ultra makes kind of crappy power supplies, and they are known to fail, but so are Biostar motherboards. the processor itself probably isn't fried because if it was, it wouldn't come back at all. You might try seeing if there is any dust in the power supply that you can remove and see if that helps. also blowing out any other dust would be a good idea just in general.
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Dust in the system was minimal but I went ahead and blew it out.
What brand power supply/motherboard would you recommend?
I normally shop at tiger direct and my options there are limited to only one ATX motherboard for AM2+ socket. I'm thinking of also buying a better CPU fan if you have a suggestion there also.
Thanks
Edited, Nov 16th 2011 8:58am by xinaskin
What brand power supply/motherboard would you recommend?
I normally shop at tiger direct and my options there are limited to only one ATX motherboard for AM2+ socket. I'm thinking of also buying a better CPU fan if you have a suggestion there also.
Thanks
Edited, Nov 16th 2011 8:58am by xinaskin
Do you play stuff besides WoW? Can you run other system intensive applications without issue?
I recently had some overheating issues with my CPU and although it looked clean in there, I actually had a crapton of dust in my CPU's fan assembly, hidden between the blades and the filter. I blew that out and my CPU temps dropped 40C (from 90 to 50) when I was playing some games.
Edit: Not that anyone cares, but I originally said 40F instead of 40C. Pretty big difference.
Edited, Nov 16th 2011 8:16pm by Jophiel
I recently had some overheating issues with my CPU and although it looked clean in there, I actually had a crapton of dust in my CPU's fan assembly, hidden between the blades and the filter. I blew that out and my CPU temps dropped 40C (from 90 to 50) when I was playing some games.
Edit: Not that anyone cares, but I originally said 40F instead of 40C. Pretty big difference.
Edited, Nov 16th 2011 8:16pm by Jophiel
Belkira wrote:
Wow. Regular ol' Joph fan club in here.
I blew out the PSU, CPU, and around the case in general and came up with very little dust. I use air duster on it on a semi-regular basis.
The only thing I do on my PC is play WoW and surf the web. I'm not sure I even have another game installed to test it with.
The only thing I do on my PC is play WoW and surf the web. I'm not sure I even have another game installed to test it with.
Have you actually watched a temp monitor while you game?
If you single monitor just get wow into windowed mode and get speccy running or any other temp monitor running and watch it as you game.
When I built my pc the first thing I did when I was playing rift was to watch my processor and my video card temps to make sure I wasn't pushing them too hard.
If you single monitor just get wow into windowed mode and get speccy running or any other temp monitor running and watch it as you game.
When I built my pc the first thing I did when I was playing rift was to watch my processor and my video card temps to make sure I wasn't pushing them too hard.
If you have a keyboard with a display like the Logitech G15, the program Core Temp will display the CPU temps right on there as you play.
Belkira wrote:
Wow. Regular ol' Joph fan club in here.
Thanks a million for suggesting Speccy.
CPU
AMD Phenom X4 9750 59 °C
Agena 65nm Technology
Motherboard
BIOSTAR Group TA790GX 128M (CPU 1) 55 °C
Graphics
SyncMaster (1280x1024@60Hz)
AMD Radeon HD 6800 Series (MSI) 36 °C
Hard Drives
977GB Seagate ST31000520AS ATA Device (SATA) 25 °C
These temps are at idle.
Going to leave the comp off till I can get a new fan.
Edited, Nov 16th 2011 7:19pm by xinaskin
CPU
AMD Phenom X4 9750 59 °C
Agena 65nm Technology
Motherboard
BIOSTAR Group TA790GX 128M (CPU 1) 55 °C
Graphics
SyncMaster (1280x1024@60Hz)
AMD Radeon HD 6800 Series (MSI) 36 °C
Hard Drives
977GB Seagate ST31000520AS ATA Device (SATA) 25 °C
These temps are at idle.
Going to leave the comp off till I can get a new fan.
Edited, Nov 16th 2011 7:19pm by xinaskin
I won't claim to know much about your CPU but mine sits at ~30°C while idle. Pushing 60 seems rather high.
Belkira wrote:
Wow. Regular ol' Joph fan club in here.
I downloaded speccy at work on my laptop and the numbers were displayed in green. On my PC at home they were in yellow. I'm following the logic that it goes green > yellow> red and that my system is running too hot.
Still considering getting a new fan but I think I found my problem.
Opened the case up to remove the old fan and noticed that the locking lever wasn't all the way down like its supposed to be. Snapped it back in place and temps dropped from 60 to 40. Still higher than my laptop but at least its showing up in green on speccy. That's a good sign I guess.
Fixing to play WoW and see if it crashes.
Thanks for all the help from everyone.
*After attaching my heat sink and fan I was able to do a 10m raid and a couple heroics without getting over 60 and without crashing. Hoping I'm back in business.
Edited, Nov 16th 2011 9:57pm by xinaskin
Opened the case up to remove the old fan and noticed that the locking lever wasn't all the way down like its supposed to be. Snapped it back in place and temps dropped from 60 to 40. Still higher than my laptop but at least its showing up in green on speccy. That's a good sign I guess.
Fixing to play WoW and see if it crashes.
Thanks for all the help from everyone.
*After attaching my heat sink and fan I was able to do a 10m raid and a couple heroics without getting over 60 and without crashing. Hoping I'm back in business.
Edited, Nov 16th 2011 9:57pm by xinaskin
Glad to hear that you're system is running!
Speccy is a wonderful program, pretty much anything piriform puts out works wonders. I use ccleaner at work pretty much everyday.
Speccy is a wonderful program, pretty much anything piriform puts out works wonders. I use ccleaner at work pretty much everyday.
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