- The fact we have Community Sites in lieu of Official Forums makes me wonder if the global customers will get brushed under the rug under the guise of the language barrier again. Although, this is undermined by the Linkshell Communities proposal and Sage Sundi's assurance that he wants to tap into the web more. Ultimately, the proof is in the pudding on this one.
Community sites actually sound WAY better to me than official forums.
For one thing, you can have an actual discussion on community sites. From what I have seen of Official Boards (mostly WoW's, some others), they OFTEN degrade into a human pool of filth that barely discusses anything of value.
Furthermore, you have a huge "bandwagon" effect when everyone is accessing info from the same place.
For example, let's consider Bob. Bob plays a Sorcerer and went to the O boards looking for info about a specific skill. While there, Bob saw many threads complaining about various sorcerer events (the fact that they have mp, the fact that they got "less love" in the last patch, their casting range and more).
Suddenly, Bob is finding problems with his sorcerer--problems that never bothered him before. Soon, things he even liked are now dislikes.
Granted, this is a vastly exaggerated thing. But, people tend to complain more than they praise. By making a place where EVERY player is likely to go, then you are just spreading the complaints of all players.
Community sites do the same thing, but not as badly. And there is more likely to be real dialog there, because the user base is smaller. This means real problems are more likely to be reported and the "omg there was one more change to fighters" stuff won't be so prominent.
Plus, I'd prefer SE spend more time on GMs in game than forum administrators when (and let's face it) community sites do it better.
And this seems even better to me for regional consideration than an O-board.
A multi-lingual forum would be almost impossible. Therefore, SE would need to create and hire administrators for as many languages are officially supported. That automatically alienates all other languages or those that aren't so skilled in one.
Community sites, however, can be supported by SE from MANY more languages than they can actually aid.
I have a good feeling here. Edited, Aug 21st 2009 12:26am by idiggory