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SE should take a page from Blizzard's playbook concerning 14Follow

#1 Nov 08 2009 at 4:09 PM Rating: Decent
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I don't ever want to sit through a thirty-six hour update for FFXIV. Let me say that again, I don't ever want to sit through a thirty-six hour update for FFXIV. SEへ、FF14のアップデートについてダウンロードの時、長期待っていたくないんです!!

Update days in FFXI frequently took several days to be able to log back in due to everyone hitting the same update server (located in Japan) at the same time. This was completely unacceptable, especially considering that the downloads in question averaged only around 150mb +/- 75mb. SE, please take a page out of Blizzard's playbook and make the updates available as a download package from multiple distribution points. A majority of your competitors provide their games' update packages to these popular gaming websites which are able to distribute that data to players independently of the creator's server equipment. Their servers can thus be used for gaming instead of providing data to millions of clients. If you were to follow suit, your players could get back in the game with as little trouble as possible, thus reducing the frustration FFXIV's player base would feel toward SE. When the player base feels less frustrated, they are more likely to recommend by word of mouth your product to their friends. At the very least they will be a whole lot less likely to talk negatively about your company or your product {especially on forums during downtime}, an action which could potentially drive away new customers who were considering trying FFXIV! This is a very serious matter that I hope you will not take lightly. よく考えてください。 The major gaming distribution hubs are your allies, use them!

Edited, Nov 8th 2009 5:17pm by illuminarok
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#2 Nov 08 2009 at 5:15 PM Rating: Excellent
I know where you're coming from, and you're right. But, 36hr updates? Really? Sounds like more of a connection problem. I never had an update take longer than 4 hours, and that was from reinstalling the game.
#3 Nov 08 2009 at 7:14 PM Rating: Decent
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I think you can count on SE taking at least a few pages.
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#4 Nov 08 2009 at 8:40 PM Rating: Good
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Tenfooterten wrote:
[...]But, 36hr updates? Really? Sounds like more of a connection problem. I never had an update take longer than 4 hours, and that was from reinstalling the game.


I think he was actually referencing the time that he was locked out of FFXI and not the actual amount of time it took to download the file.

I remember atleast two times where users were unable to play FFXI for almost a 24-hour period. I didn't play FFXI all that long but I wouldn't doubt if there had been more of these events in the game's lifetime.

On the other side, I've play WoW for about 4 years and can count a good 3-4 times where the servers were completely unplayable for 24+ hours. I can also recount every tuesday for the first year of the game's release (or the first year from when they introduced 'Maintenance Tuesdays') players wouldn't be able to login between about 8:00am - 5:00pm at night.

Edited, Nov 8th 2009 9:49pm by chemicalpenguin

Edited, Nov 8th 2009 9:50pm by chemicalpenguin
#5 Nov 08 2009 at 8:54 PM Rating: Default
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im going to have to agree with ya on this one, tho i wasnt ever able to not play for that long, the 4 hour or so update is rubbish. i mean if u wanna shut down the servers for however many hours for maint. go for it but for the DL itself i dont see why it should take so long.
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#6 Nov 08 2009 at 11:22 PM Rating: Default
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SE should take a bunch of pages out of blizzard's playbook.

Mostly the customer service section. I trust SE can write an exceptional playbook on gameplay and grahpics.

For example: if for some reason SE screws up a patch and the servers go down for a day, then compensate your customers with another free day of play time. All added up, it is a minimal cost to keep subscribers happy.

An open dialogue with the customers wouldn't be bad either. Don't bow to the whims of every poster who whines, but at least keep us informed about what you are changing and why. (Blizzard has learned this the hard way it seems, at first doing whatever the forum-base wanted, then later sticking their feet in the ground. Ghostcrawler swearing to be less active on the forums is an example of this).
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#7 Nov 09 2009 at 12:24 AM Rating: Default
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chemicalpenguin wrote:
On the other side, I've play WoW for about 4 years and can count a good 3-4 times where the servers were completely unplayable for 24+ hours. I can also recount every tuesday for the first year of the game's release (or the first year from when they introduced 'Maintenance Tuesdays') players wouldn't be able to login between about 8:00am - 5:00pm at night.


Being unable to log in on some Tuesdays for a few months versus being unable to log in for the entire first month and a half of a game (FFXI) after the opening week? I'll take the 6/7 days a week of being unable to play versus being completely locked out.

Blizzard was completely unprepared for the massive amount of players they got, much like SE was with FFXI. But, at least WoW was still playable in the beginning (not great, and laggy as **** due to overcrowding, but still playable). I hope SE will move to a P2P style system, or distributable package via filefront and others, but we'll see. SE's sort of shied away from making some sensible decisions when deciding what to use when they borrow ideas from other games.
#8 Nov 09 2009 at 7:55 AM Rating: Decent
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First, I hope SE doesn't take pages from Blizzard's playbook when it comes to a variety of things...including Customer Service

I, personally, have been part of FFXI since NA release. Anytime I've ever had to contact SE about an issue with FFXI, I've never had problems contacting them & resolving issues. The means to contact them might be buried a bit, but they're there and an option for all to use.

Likewise, I've never had a problem contacting Blizzard when I played WoW. But unlike SE, I've not always had the problem fixed on WoW's side. I've also been hacked in WoW due to an infected Add-On back just before Burning Crusade was released, and my character was not restored.

As far as patching goes, Blizzards method is only slightly better than SE's. And personally, distributing patch files through 3rd party outlets lays the ground work for people getting hacked from trojans & keyloggers being dispersed into the patches. Anyone ever wonder why WoW is so popular with account stealing hackers? Likely because it's easy due to the amount of downloadable content for the game (ie. Add-Ons, 3rd party patch downloads, etc).

In my opinion, Champion's Online has a amazing patching system in place that I think developers should duplicate. Likewise, WoW's weekly Tuesday maintanence is expected and consistent, but they also have so many servers that major patches ALWAYS results in multiple worlds with spotty downtime for 24-48 hour periods.

Everyone has different experiences with each game. I swear, people won't be happy until every MMO out there is a cookie cutter of WoW with a different skin. That's not the way to do it, and I'm sure SE has no plans to go that route...for which I'm personally happy about. Everyone is always going to complain about downtime to some extent. That much, will never change with MMO's.

As far as open dialogue...um, no? WoW is where it is because their official forums are clouded with millions of complaining whine-o's. Their community managers and dev's that frequent the boards are often dismissive, and in the case of Ghostcrawler...vindictive and rude. They say they're there to listen and contribute to community discussions, but they're really just there to toot their own horn and call people QQ'ers like the rest of the community, and dismiss anything with weight against their current content. I do not want that from SE. There's a time and place (and way) to consider customer feedback regarding the game, and official forums polluted with 12 year old crazies is not the place to do it.

Edited, Nov 9th 2009 8:58am by Ryneguy
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#9 Nov 09 2009 at 10:34 AM Rating: Decent
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I just don't think people are getting hacked in WoW because they chose to download their version updates from places like FileFront -- it just ain't happening.
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#10WesleeTaru, Posted: Nov 09 2009 at 10:43 AM, Rating: Sub-Default, (Expand Post) I agree!
#11 Nov 09 2009 at 11:58 AM Rating: Excellent
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WoW is the most popular MMO on the planet (that costs money at least) so it's pretty obvious it's gonna be the most targeted for hacking and account stealing. I have to agree, SEs update system was pretty craptacular. While I haven't been locked out for 36 hours, i do remember a lot of times where updates took a lot longer then they said, and extreme connection and server problems for a while after updates.

I called SE about problems a lot, even if they were helpful (which they were not) the fact i had to call them says enough. I never had to contact blizzard for anything at all. (Okay, once I was stuck mid server and I got like immediate tech response on the Blizzard Forums. Why dosent SE have a forum?)

I will say that WoW had more minor bugs and things (Like enemies vanishing, falling through the world etc), but overall was more stable than FFXI where I would R0 for like 10 minutes, DC, wait another 10 minutes for my character to be logged out, then Log in again.
#12 Nov 09 2009 at 1:41 PM Rating: Excellent
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Quote:
As far as patching goes, Blizzards method is only slightly better than SE's. And personally, distributing patch files through 3rd party outlets lays the ground work for people getting hacked from trojans & keyloggers being dispersed into the patches. Anyone ever wonder why WoW is so popular with account stealing hackers? Likely because it's easy due to the amount of downloadable content for the game (ie. Add-Ons, 3rd party patch downloads, etc).


You won't get a keylogger from patching the game. If a website was including something along those lines with patch files, they would not be trusted again. And like the above poster said, you won't get a keylogger using filefront.

If you get a keylogger/get hacked, it's nobody's fault but your own. Don't buy gold, or get a power leveler. Watch what addons you install. It's not hard to prevent.
#13 Nov 09 2009 at 2:13 PM Rating: Decent
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This, from today, illustrates my point.
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#14 Nov 09 2009 at 3:04 PM Rating: Excellent
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Quote:
This, from today, illustrates my point.


I'm still waiting for an error like this

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#15 Nov 09 2009 at 3:18 PM Rating: Excellent
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Ryneguy wrote:
First, I hope SE doesn't take pages from Blizzard's playbook when it comes to a variety of things...including Customer Service


That statement is just full of fail. It's common knowledge that SE has the worst customer service ever. They ARE hard to contact and even if you do they are likely not to help you. The fact that they helped you swiftly simply means that you slipped by unscathed...whoever helped you was probably promptly fired for being too helpful.

I really can't say much about Blizzard's customer service since I've never actually needed to use it, nor has anyone I have known. I also don't know what you're talking about concerning third party outlets for patches...you can use the blizzard downloader you know. It's actually quicker because it can automatically download the week before the patch is released leaving a some small changes for the actual patch day. Either way I haven't ever heard of anyone actually being hacked since the first year of release...doesn't mean it doesn't happen but that it rarely does. If you are going to disreputable sites to download patches and addons it's your own fault. Use the blizzard downloader or filefront for the patches and curse.com for addons and you wont get hacks. Or use a good antivirus program and you wont really need to worry.

If you want to use any company as an example for great customer service, though, it's CCP, makers of EVE Online. They are very easy to contact and very quick to respond and fix your problem.
#16 Nov 10 2009 at 2:14 AM Rating: Decent
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The only time I tried to contact FFXI customer service it was about a person training loads of mobs into a NM camp. Possibly trying to lag people out and kill some. The GM responded, I gave a name, and a few seconds later I watched as the player simply dissappeared. It was over a week before they were playing again. (He/she/they were always in the same spot when they were logged in.)

I never tried to contact WoW customer service so I can't say anything for or against it.

I played FFXI for nearly a year and WoW for around two months.

edit: spelling


Edited, Nov 10th 2009 3:17am by Nalamwen
#17 Nov 10 2009 at 5:23 AM Rating: Good
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Erm keep in mind during the early days of FFXI, the majority of users were on Dial-up, that's not Squares fault.
But they definitely need to stop delivering updates file-by-file, that's the biggest slow down (when the servers aren't being raped)
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#18 Nov 10 2009 at 5:31 AM Rating: Excellent
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36 hours? ****, back in December of 06, I had an update that took me literally 5 days to even download. My connection was fine, the download server was just so clogged that I could never get the update to finish without the server pinging out.

I almost quit then. Then I finished my console game (I think it was Persona 2 at the time or something.) and went back. :/
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#19 Nov 10 2009 at 5:50 AM Rating: Decent
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Yog wrote:
That statement is just full of fail. It's common knowledge that SE has the worst customer service ever. They ARE hard to contact and even if you do they are likely not to help you. The fact that they helped you swiftly simply means that you slipped by unscathed...whoever helped you was probably promptly fired for being too helpful.


It's common knowledge that people that are helped adequately are not going to spend their time on forums and other mediums complaining about the service they receieved. Likewise, the people that do receive inadequate help are going to do just that. Just because all you read online is negative towards that regard, doesn't mean it is the only determination regarding their customer service. I've contacted SE multiple times with multiple issues, from billing to software errors and so on...and have always been met with adequate response and answers. It's not a fluke, it's a fact of business. If I were to receive terrible customer service, I would complain about it in an open medium. Those that do, have every right to...but to believe that that is the only thing going on is a bit naive.

And while everyone can claim that the patching of a WoW client via download from third party services won't or couldn't cause problems, I implore you to research it a little better. Any pieces of excutable software downloaded from the internet could have a variety of problems, from simple viruses to major ones. It's a fact of digital life. Just because you haven't had it happen, doesn't mean it cannot happen...and that's the main reason why it does happen. There's no invincibility when it comes to downloading software. Yes, if it's from a reputable site, the chances are it won't be a problem. But that does not rule out the chance that it could. Same with Add-Ons. Reputable site servers have been breached in the past numerous times and Add-Ons that have been sound for ages infected because of those breaches. People thinking "It can't happen" is exactly what makes it happen, because they start to take less precaution and become careless.

I'm not saying SE or Blizzard are perfect, nor are their means of doing things. I'm simply saying that I prefer the way SE does things over Blizzard, because Blizzard employs a lot of options (optional downloads, Add-Ons, etc) that make it easy to breach, where SE (none of the above options) doesn't. It still happens (ie. malware/spyware viruses, 3rd party gil dealers hacking serviced accounts, etc), but not nearly as often.

And yes, WoW is the biggest MMO out there. Yes, they are a big target. But wouldn't you think that would signal to Blizzard to consistently employ adequate means to safeguard their accounts even better? Just saying...
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#20 Nov 10 2009 at 9:19 AM Rating: Good
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Quote:
That statement is just full of fail. It's common knowledge that SE has the worst customer service ever. They ARE hard to contact and even if you do they are likely not to help you.


Actually Funcom is worse. I've had good and bad from SE. Only bad from Funcom.

While Blizzards service might be friendlier it fails in the fact that its overly friendly. I have 2 friends that are senior GMs for WoW. They can reavtivate a hacked account as many times as they want, and they have repeatedly even when the person doesn't learn, thus making them get hacked again the following week again and again and again. I'd rather not have such retards playing my game.
#21 Nov 10 2009 at 9:45 AM Rating: Decent
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I'm pretty sure WoW downtime is already more that FFXI downtime. And 36 hours to update? 5 days? Sorry if I don't believe those times. I was usually back on the game when the servers went back up. If I wasn't near my computer until right before the servers went up it only took a bit longer, and there was only one update I can remember where I decided I'd do something else for the day and just update tomorrow.
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#22 Nov 10 2009 at 3:46 PM Rating: Decent
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I think the longest update DL I've ever had was 5hrs, but I was away from my awesome internet and leeching someone else's wireless (which kept dying). 36hrs+ of downtime is a little unbelievable.
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#23 Nov 10 2009 at 10:04 PM Rating: Good
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Quote:
While Blizzards service might be friendlier it fails in the fact that its overly friendly. I have 2 friends that are senior GMs for WoW. They can reavtivate a hacked account as many times as they want, and they have repeatedly even when the person doesn't learn, thus making them get hacked again the following week again and again and again. I'd rather not have such retards playing my game.


No such thing as customer service that's too good.

Your concern is related to WoW's community demographics and is something that customer service has no bearing on.
They're not here to sift the dregs of our gene pool, acting as an agent of social reform or digital darwinism. They're here to help make sure players experience no technical, legal, service, or billing problems to keep them happily paying for the product.




Edited, Nov 10th 2009 11:26pm by Zemzelette
#24 Nov 10 2009 at 11:22 PM Rating: Default
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Blizzard can suck it for all I care. They should mind their own business, and consider the fact that WoW sucks.
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#25 Nov 11 2009 at 1:22 AM Rating: Decent
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Zemzelette wrote:
Quote:
While Blizzards service might be friendlier it fails in the fact that its overly friendly. I have 2 friends that are senior GMs for WoW. They can reavtivate a hacked account as many times as they want, and they have repeatedly even when the person doesn't learn, thus making them get hacked again the following week again and again and again. I'd rather not have such retards playing my game.


No such thing as customer service that's too good.

Your concern is related to WoW's community demographics and is something that customer service has no bearing on.
They're not here to sift the dregs of our gene pool, acting as an agent of social reform or digital darwinism. They're here to help make sure players experience no technical, legal, service, or billing problems to keep them happily paying for the product.




Edited, Nov 10th 2009 11:26pm by Zemzelette
You're absolutely right. But you have to realize, rabid FFXI fanboys will say just about anything, no matter how idiotic it may be, to stand up for their game!

Quote:
I'm pretty sure WoW downtime is already more that FFXI downtime. And 36 hours to update? 5 days? Sorry if I don't believe those times. I was usually back on the game when the servers went back up. If I wasn't near my computer until right before the servers went up it only took a bit longer, and there was only one update I can remember where I decided I'd do something else for the day and just update tomorrow.
The difference is, when the WoW servers go down, it's to maintain them. When the FFXI servers go down, it's generally because they were not properly maintained.

Edited, Nov 11th 2009 2:29am by Zackary
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#26 Nov 11 2009 at 1:22 AM Rating: Decent
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Er, doublepost.

Edited, Nov 11th 2009 2:24am by Zackary
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#27 Nov 15 2009 at 3:20 AM Rating: Decent
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I don't defend SE all to often, but the 36 hour update thing needs more information to be fair. A number of years ago, SE was being DoS'ed near constantly for quite a long period of time (weeks upon weeks, if memory serves).

I recall them trying to release a rather large update during that time. Due to SE's method of getting the update out AND the fact they were being DoS'ed, many many people were unable to play for days.

Now, I'll also agree that SE's current patch procedure could use some work. There is no reason, as the OP mentions, to not have a torrent-like system going. Hopefully SE will have learned from FFXI, and we'll see a better system in plave for FF14.

Quote:
I'm pretty sure WoW downtime is already more that FFXI downtime. And 36 hours to update? 5 days? Sorry if I don't believe those times. I was usually back on the game when the servers went back up. If I wasn't near my computer until right before the servers went up it only took a bit longer, and there was only one update I can remember where I decided I'd do something else for the day and just update tomorrow.


WoW's downtime may be more, but the update happens at 3am PST. Its usually only down for 3 hours or less, but the occasional 6-12 hour update (due to massive patching of the game) does happen. Still, they do it at a time when a minority of their player base will be affected. I'd say the total lost game time is far far more for FFXI than WoW.

Edited, Nov 15th 2009 4:33am by Caia
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#28 Nov 15 2009 at 1:01 PM Rating: Decent
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I vaguely recall being refunded for days that FFXI wasn't available. I believe this was once and it was on a very extended period? Anyone else remember this, or did I dream it up?
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#29 Nov 15 2009 at 9:10 PM Rating: Decent
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Worst i hade was like 10 hours , back in 2004 with a 56k connection.
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#30 Nov 15 2009 at 11:46 PM Rating: Good
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They just need to pay Akamai to seamlessly mirror the update content.
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#31 Nov 16 2009 at 3:50 PM Rating: Good
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Everyone talking about torrent solutions and mirrors are forgetting that the PS3 version needs to be updated just the same as the PC version. It was the same story with the PS2. I'm not suggesting there couldn't be more efficient solutions, or even different ones for PC users, but there will ultimately be a big chunk of the playerbase forced to do updates from Sony's servers (which can be fairly slow, especially for larger updates).
#32 Nov 16 2009 at 4:23 PM Rating: Decent
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TraumaFox wrote:
Everyone talking about torrent solutions and mirrors are forgetting that the PS3 version needs to be updated just the same as the PC version. It was the same story with the PS2. I'm not suggesting there couldn't be more efficient solutions, or even different ones for PC users, but there will ultimately be a big chunk of the playerbase forced to do updates from SonySquareEnix's servers (which can be fairly slow, especially for larger updates).


fix'd

I'm confident that the PS3 is an advanced gaming machine fully capable of receiving updates in the form of torrent packages.
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#33 Nov 16 2009 at 4:38 PM Rating: Good
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illuminarok wrote:
I'm confident that the PS3 is an advanced gaming machine fully capable of receiving updates in the form of torrent packages.


That's not the problem. The PS3 uses a proprietary method to distribute patches/updates, and SE will be locked into using that just like every other developer. It's a Sony thing, not a SE thing. POL was an exception, because Sony had no update distribution policy for the PS2 (only FFXI had updates, IIRC).

Peer-to-peer would hardly work on the PS3 anyhow; why should I dedicate upstream to distributing patches to other players? That would hardly be ideal while playing online games, even if optional, and there is nothing on the PS3 currently that works like this.

Edited, Nov 16th 2009 5:43pm by TraumaFox
#34 Nov 16 2009 at 4:59 PM Rating: Decent
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I'm pretty sure SE has figured out by now that money is pretty awesome and since blizzard has got the whole money thing down, I'm fairly certain SE will be taking a lot of the innovative features WoW had like:

Not having to buy your maps.
Not having to run for hours upon end, get slaughtered a few times and wind up back home to make the 3 hour journey again.
Not having to do missions to make traveling to other cities an epic adventure in dying to aggro.
Not limiting their auctionhouse.
Making muling and storing things 'easy'.

From a customer service point of view, I hope to **** its a bit more like WoW's, though I doubt it will. One thing I've noticed, most japanese companies don't really get into the whole dev > forum > player relationship. I love how the WoW dev's actually comment and fill you in on crap. Some people may not like GC, but I do enjoy how he bans and makes fun of the retards and babies.

Then again, I basically want FFXIV to be WoW but spun for final fantasy with a job system. Sort of kidding, but WoW did so much right, I'm hoping SE can take it all and then put their good innovation on it without adding the 'stab myself in the eye, why the **** am I playing this game' feel.
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#35 Nov 16 2009 at 5:51 PM Rating: Good
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shaani wrote:
...WoW did so much right, I'm hoping SE can take it all and then put their good innovation on it without adding the 'stab myself in the eye, why the @#%^ am I playing this game' feel.


This has been done umpteen-hundred times already, with maybe one or two mild success stories which still hardly compare to WoW, and really not even to FFXI. WoW did things right, FFXI did things right, but that doesn't necessarily mean mixing the two also makes a right. In fact, mixing WoW with just about anything not-WoW has proven countless times to be wrong in so many ways.
#36 Nov 16 2009 at 6:20 PM Rating: Good
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TraumaFox wrote:
shaani wrote:
...WoW did so much right, I'm hoping SE can take it all and then put their good innovation on it without adding the 'stab myself in the eye, why the @#%^ am I playing this game' feel.


This has been done umpteen-hundred times already, with maybe one or two mild success stories which still hardly compare to WoW, and really not even to FFXI. WoW did things right, FFXI did things right, but that doesn't necessarily mean mixing the two also makes a right. In fact, mixing WoW with just about anything not-WoW has proven countless times to be wrong in so many ways.


I dunno, I think most of those wow clones did poorly simply because they really sucked. WoW has a lot going for it that, in my opinion, should be included in most, if not all, fantasy MMORPGs. I think combining certain aspects of WoW and certain aspects of FFXI along with some varying aspects of other games would make a great game...just depends on what exactly you combine and what the purpose of the game is.
#37 Nov 16 2009 at 11:21 PM Rating: Good
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Quote:
In fact, mixing WoW with just about anything not-WoW has proven countless times to be wrong in so many ways.



I hear that alot, but when pressed the only two examples people can seem to come up with are Age of Conan and Warhammer Online.

I've said it many times, but; as soon as the industry realized the success of WoW everyone and their grandmother decided they wanted a slice of the pie. Funcom and Mythic were hasty, trying to get out the gate early with buggy unbalanced half-finished games hoping we'd be the fickle magpies CEOs always believe us to be and throw our wallets in their general direction before the larger companies came knocking. SE and other companies have patiently bided their time (largely, because they can afford to) and will produce far superior product (WoWclone, or not)

Speaking of other companies that took their time polishing. Counterpoint: Aion.
IF FFXI's 500k subscriptions are your metric for success, how can you call the 3 million subscriptions of this often called wow-clone unsuccessful?
http://www.mmodata.net/




Edited, Nov 17th 2009 12:46am by Zemzelette
#38 Nov 16 2009 at 11:41 PM Rating: Good
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Zemzelette wrote:
Quote:
In fact, mixing WoW with just about anything not-WoW has proven countless times to be wrong in so many ways.



I hear that alot, but when pressed the only two examples people can seem to come up with are Age of Conan and Warhammer Online. Two games that failed as a direct result of being pushed out the gate too early.

I've said it many times, but; as soon as the industry realized the success of WoW everyone and their grandmother decided they wanted a slice of the pie. Funcom and Mythic were hasty, trying to get out the gate early with buggy unbalanced half-finished games hoping we'd be the fickle magpies CEOs always believe us to be and throw our wallets in their general direction before the larger companies came knocking. A decision they paid for dearly. SE and other companies have patiently bided their time (largely, because they can afford to) and will produce far superior product.

Speaking of other companies that took their time polishing. Counterpoint: Aion.
IF FFXI's 500k subscriptions are your metric for success, how can you call the 3 million subscriptions of this unabashed wow-clone unsuccessful?
http://www.mmodata.net/


Edited, Nov 17th 2009 12:37am by Zemzelette


Because it's not FFXI and anything not FFXI is eeeeeeeeeeeeeevil and WoW players are dumb poopieheads! Intergame drama rulez~
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#39 Nov 17 2009 at 7:14 AM Rating: Decent
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i always hated wows update method. it always downloaded every path seperatly so if i was re installing or havent played in a while i always had to make it download several different ones before i would get to play. made me prefer SE's single download no matter when u were patching.
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#40 Nov 17 2009 at 8:43 AM Rating: Decent
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I'm sorry but it never took me 36 to update. The most was maybe a day when ffxi was at it's prime and everyone was trying to download the patch at the same time. FFXI server just weren't equipped to handle that.

But if you want to compare SE to Blizzard here this, Blizzard takes down it's servers every Tuesday for at least 5 to 8 hours for maintenance. That about 80 hours or 4 days in a 4 month period compared to SE 24 hour patch downtime for update.

Yeah, don't take a note from Blizzard.
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#41 Nov 18 2009 at 12:34 AM Rating: Decent
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Seriha wrote:
Because it's not FFXI and anything not FFXI is eeeeeeeeeeeeeevil and WoW players are dumb poopieheads! Intergame drama rulez~
Deja vu, right?
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#42 Nov 18 2009 at 4:34 AM Rating: Good
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Zackary wrote:
Seriha wrote:
Because it's not FFXI and anything not FFXI is eeeeeeeeeeeeeevil and WoW players are dumb poopieheads! Intergame drama rulez~
Deja vu, right?


There's a chance I probably have said something similar in regards to Aion against FFXI fanatics, but if it wasn't me, I'm sure someone else has.

Almost think what it boils down to are people can get so obsessive over one game's positives that the negatives become inconsequential to them when countering another game's own positives while multiplying its negatives exponentially. Or something. z.z
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#43 Nov 18 2009 at 5:17 AM Rating: Default
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In the old days, FFXI's update process was a pain in the ****. Now the update process ain't bad at all. That being said, FFXIV will continue to improve this facet of the MMO experience. I don't think SE should model anything out of Blizzard's playbook except maybe Customer service.
#44 Nov 18 2009 at 2:55 PM Rating: Good
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The original post I quoted said that FFXIV should just be WoW with some SE-made innovations added to it, because "WoW did so many things right". I never said that WoW didn't contribute anything to MMORPGs, and in fact admitted there there have been success stories which are essentially WoW-clones (I didn't specifically mention Aion, but that's obviously one example. In fact, Age of Conan and Warhammer Online would be my other examples, despite their critics). Of course I expect FFXIV to take stuff from the WoW playbook, because some of those ideas really deserve to be standard in all MMOs, I'm just simply disagreeing with the quoted poster that FFXIV should just be WoW with some Final Fantasy on top of it. As I said before, the "let's take WoW and add our own spin to it without changing the formula" thing has been done to death already, with the number of poor clones vastly dwarfing the number of good products.
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