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Technical problems with the benchmarkFollow

#1 Jul 15 2010 at 11:40 PM Rating: Decent
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I cant believe that I am the only person to have had this problem, I hope someone can help.

I am able to run the benchmark on my Alienware laptop (but only score around 700 so no hope there) but my rig wont run the program.

When I try to run it, I can get through the set up options, choose hi-low def and character screens but when the window opens to run the benchmark, it greys out and I get a crash message.

I have updated to the latest Direct X which was the cause of similar problems on my laptop but my computer just wont run it.

For information, I am running an intel E8400 proc with 4gb ram, and a ATI Sapphire HD 4870. Not a spectacular set up by any stretch of the imagination - but I cant believe it isnt good enough to at least run the benchmark (my M11X managed it after all!).

Any one have any ideas. Thanks!
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#2 Jul 15 2010 at 11:47 PM Rating: Good
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Try the latest drivers, then when you're going to run the benchmark, try rightclicking on it and running as administrator.
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#3 Jul 15 2010 at 11:51 PM Rating: Decent
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Thanks Desmar,

I'll give it a go.

Cant believe that my desktop which is more powerful in every respect than my laptop cant even run it!

I need a score so I can then work out what to upgrade first - processor or GPU.
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#4 Jul 15 2010 at 11:53 PM Rating: Decent
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Your m11x only scored 700? I was able to get 1300 out of mine..
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#5 Jul 15 2010 at 11:57 PM Rating: Decent
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Are you running your M11X with the i5 processor?

When I bought mine, the processor wasnt available as an upgrade. At 1300, you must be fairly hopeful of being able to play (on very low settings I guess).
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#6 Jul 16 2010 at 12:07 AM Rating: Decent
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I've got the older one also.. I was a little annoyed that that i5 upgrade wasn't available when I got it... :(

I overclocked the two 1.3 GHz processors to about 1.7 GHz ( I hit f2 as I restarted to bring up the bios options and selected overclock... I was surprised how easy it was), I also ran a program called Game-booster which ends a lot of unnecessary processes that might be running. I forced the benchmark to run full-screened (There was a guide to doing this in one of the longer benchmark forums).

Then I made sure all other programs were closed and the room I was in was decently cool and I hit just over 1300.

A buddy of mine who will remain nameless let me try out the beta on my m11x and it was able to run decently fine. In cities and places where there were more people it got a bit choppy, but other than that it was alright. However, if I do plan on playing the game seriously I am definitely going to invest in a better desktop.
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#7 Jul 16 2010 at 12:23 AM Rating: Decent
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Cheers Shocktopmagic,

I am off home after work to try overclocking my laptop! Hopefully I wont blow it up - but then, if it doesnt run FFXIV, why do I care!
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#8 Jul 16 2010 at 1:11 AM Rating: Decent
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I blame ATI, I've heard this problem from a old of "slightly older ATI" users even if the drivers are updated.
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#9 Jul 16 2010 at 2:15 AM Rating: Default
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Warning: This is not for the faint of heart lol. But I am probably going to be upgrading my dual core AMD Turion on my laptop soon and figured I would give a preview what some people can possibly do. Might have to do a lot of research before doing however. I am unsure if GPUs can be changed out but I want to say yes. I'll look that up later but here's what your laptop looks like when you tear it apart >.>

Yes, Laptop CPUs Are Upgradeable ;-)

Intel Mobile CPUs @ Newegg

Find out what socket type you have with CPU-ID and go from there pretty much. Can probably use whatever CPU that is better to fit in that socket whatever it might be. Apparently they don't seem to have AMD chips on there, so can't upgrade mine :/

Now, you can also use the method above to reapply thermal paste to perhaps cool down your laptop quite a bit and also to clean out the dust. Best advice: Take pictures, take digital video of all the steps you take. Though I warn you, it's not easy finding Laptop CPUs. And also most of the time your BIOS is locked so you can't set your FSB as well as a few things that would be required to set for the CPU to work for the most part.

Edited, Jul 16th 2010 4:29am by Excenmille
#10 Jul 18 2010 at 6:30 AM Rating: Decent
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Oh well,

I am still unable to run the benchmark on my machine even after following the advice here.

I am going to be upgrading my processor and vid card so I will try again when i have done that. Not sure what the problem is though!
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#11 Jul 18 2010 at 12:28 PM Rating: Decent
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I am having a problem getting the benchmark to run. I install it and go to run it and a window pops up that says "This application has failed to start because d3dx9_41.dll was not found." someone told me it was my directx but i checked my system and the version I currently have is DirectX 11. If anyone could offer some advice on this I would be very greatful. I just want to run the benchmark so I can check my score. Thanks again.
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#12 Jul 18 2010 at 12:36 PM Rating: Good
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Quote:
I am having a problem getting the benchmark to run. I install it and go to run it and a window pops up that says "This application has failed to start because d3dx9_41.dll was not found." someone told me it was my directx but i checked my system and the version I currently have is DirectX 11. If anyone could offer some advice on this I would be very greatful. I just want to run the benchmark so I can check my score. Thanks again.


Try downloading THIS
#13 Jul 18 2010 at 12:46 PM Rating: Decent
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downloaded and installing components now......
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#14 Jul 18 2010 at 12:50 PM Rating: Decent
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A window opened during installation and said "A cabinet file necessary for installation cannot be trusted. please verify the crytographic services are enabled and he cabinet file certificate is valid." I then click Ok and it says installation failed.
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#15 Jul 18 2010 at 12:52 PM Rating: Good
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Quote:
A window opened during installation and said "A cabinet file necessary for installation cannot be trusted. please verify the crytographic services are enabled and he cabinet file certificate is valid." I then click Ok and it says installation failed.


ewww thats not nice...try restarting and doing it again
#16 Jul 18 2010 at 1:00 PM Rating: Good
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Try this

Set Cryptographic Services to automatic
Set the Cryptographic Services to Automatic, and then try to install the program again. To set the Cryptographic Services to Automatic, follow these steps:

1. Start the Administrative Tools utility in Control Panel.
2. Double-click Services.
3. Right-click Cryptographic Services, and then click Properties.
4. Click Automatic for Startup type, and then click Start.



if that doesnt work try downloading the directx file from HERE


this is the full version rather than the web installer that downloads it for you

if your running vista/win7 run file as 'administrator' by right clicking it and choosing the option



Edited, Jul 18th 2010 3:12pm by AckersFury
#17 Jul 18 2010 at 1:31 PM Rating: Decent
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ok. my cript thing was already on automatic. I clicked the HERE link and downloaded the file. then i click run and agreed to the agreement page, then it ask me where to put the extracted files so i make a file on my desktop. i checked the folder and it's got about 157 winRAR files in it, not sure what to do now. sorry for all the problems.
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#18 Jul 18 2010 at 2:34 PM Rating: Decent
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i got the benchmark to run, thanks so much XD
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#19 Jul 18 2010 at 6:11 PM Rating: Good
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cool, glad to help :)
#20 Oct 03 2010 at 5:52 PM Rating: Default
hey I was having the same problem as Rsquires with "This application has failed to start because d3dx9_41.dll was not found" occurring when i ran the benchmark. I checked dxdiag and my laptop is running directX 11, i tried to re-download off microsoft but when i use their dxwebsetup it but i get "an internal system error occurred. please refer to DXerror.log and DirectX.log in your windows folder to determine problem." i was unsure what to do with that so i downloaded the file itself, similar to the filehippo link above and saved it in a program file, but the benchmark still doesnt work and im unsure what to do. Any help? thanks in advance.
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