I'll still have to call them up in order to get my POL password for that account though - hopefully if I do it it won't be a waste of time and the character will still be eligible for reactivation!
Acording to what I could find, they said that only in a very few cases will they not be able to give your character back...so...I guess it's kind of like he's sitting in some dark room all alone...possibly hurt, and hungry. He cries out, "djberry! Where are you?", but is only answered by the moking echo of his sorrow.
...or he's having pie. Either way, you should look him up. Chances are very good they can get him back to you.