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FFXIV benchmark problem!Follow

#1 Jul 22 2010 at 9:26 PM Rating: Decent
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Hi, I just purchased a Windows 7 Professional laptop with Intel Core i7, 4 Gb ram, and an ATI Mobility Radeon HD 5730 Graphics card, and whenever I run the benchmark my computer shuts off! I thought it was just coincidence, but when I tried it again the same thing happened.

Could someone help me out! Will I be able to play FFXIV when it comes out?

btw, I updated all my drivers, my windows is up-to-date. Is it just the graphics card that's the problem, or should I take it back? What should I do?

Edited, Jul 22nd 2010 11:29pm by ShadowSatey
#2 Jul 22 2010 at 9:27 PM Rating: Good
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try updating windows and redownloading the benchmark

Edited, Jul 22nd 2010 11:28pm by Puppy1
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#3 Jul 22 2010 at 9:52 PM Rating: Good
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Make sure all of the drivers for everything is up to date. Do you get a blue screen or does it just turn off?
#4 Jul 22 2010 at 10:16 PM Rating: Decent
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^ It just shuts off right in the middle of benchmarking. The game looks smooth but then the computer shuts off. I have to take the battery out of the laptop and put it back in in order for it to start again!
#5 Jul 22 2010 at 10:20 PM Rating: Decent
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Maybe the battery is the problem?
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#6 Jul 22 2010 at 10:23 PM Rating: Decent
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The battery is full life. I tried this on FFXI too and it shut off during installation. I don't know if it's an XI or XIV problem, but everything else works except for these two programs.
#7 Jul 22 2010 at 10:32 PM Rating: Decent
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If you are sure its not the battery, try the memory. Chances are you have a corrupted memory location. If you can, pop out each stick of memory individually and try to find the piece that has the corruption on it. (I'm not good with laptops I don't know if you can pop out memory sticks in laptops like you can in desktops). I had a similar problem with my desktop recently, and I thought it was my power supply aswell. It ended up being a corrupted memory stick and once removed I could play my videogames again.

If it is a corruption it should shutdown whenever your computer tries to access the corrupted location. If this is the case you can usually trigger a shutdown by using anything that will use up to the corruption. Try some other memory intensive processes before opening your laptop.

Or maybe its not your memory I don't know.
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#8 Jul 22 2010 at 10:33 PM Rating: Decent
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Nope sounds like the video card is overheating to me and shutting off the computer at 120 degrees celsius like it's supposed too. Check your event manager. or download furmark and run it for a couple mins, but make sure you click the option to show the temperature.
#9 Jul 22 2010 at 10:36 PM Rating: Decent
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^ How do I check my event manager?

This is ******* me off because the guy said this was a laptop built specifically for gaming... Now I get these headaches.

Speed Fan detected all my drivers and graphics were at 20 degress Celsius give or take..


Edited, Jul 23rd 2010 12:42am by ShadowSatey
#10 Jul 22 2010 at 10:44 PM Rating: Decent
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ShadowSatey wrote:
^ How do I check my event manager?

This is ******* me off because the guy said this was a laptop built specifically for gaming... Now I get these headaches.

Edited, Jul 23rd 2010 12:38am by ShadowSatey


I just upgraded to windows 7 myself and the event logs look nothing like they did in xp when I just looked at them, so I actually can't even tell you how... Just get furmark, its free, heres a link http://www.ozone3d.net/benchmarks/fur/ when you run it just change it from benchmark to stability test and click the log gpu temperature box and then click go. You can press esc to stop it at any point. It puts a huge load on your gpu, meant to test your cooling in this case. If you go over 100 degrees (its in celcius) then you know your cooling on your laptop sucks, if it continues to go up to 120 your computer will shut off.

edit oh ya and do it in fullscreen mode

Edited, Jul 23rd 2010 12:45am by Diggtown
#11 Jul 22 2010 at 10:48 PM Rating: Decent
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In case I didnt edit last post quick enough. Make sure you have the box checked for fullscreen. if you last 3 mins without getting about 100 degrees then the problem your having is probably not your cooling, assuming you running it at your screens max resolution also... example (1920x1080) assuming you have a video card and monitor that support that.
#12 Jul 22 2010 at 10:55 PM Rating: Decent
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^ I am running the engine now, and so far, after 5 minutes of running it, my temperature on my card has gone up to 96 degrees celcius. I am worried
#13 Jul 22 2010 at 11:04 PM Rating: Decent
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If it levels out and stays at a certain temperature (under 100) then its fine, if it continues to climb then your laptop is useless for high end gaming, because it means your card is always going to climb when playing high load games and shut your computer down
#14 Jul 22 2010 at 11:07 PM Rating: Decent
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^ I also did the highest resolution. Computer wouldn't do Full screen for some reason, but the max was 99 degrees, surprisingly. So now what?
#15 Jul 22 2010 at 11:12 PM Rating: Decent
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Try a laptop cooler or prop it up a little bit so intake air can actually get into it. That benchmark really heats up my desktop gpu's just like crysis.
#16 Jul 22 2010 at 11:32 PM Rating: Decent
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If you only got upto 99 degrees then your gpu cooling is fine. No way the benchmark is heating your gpu upto 120 degrees if furmark couldnt. Goto tom's hardware forums and ask, there is alot of smart people there. Just google toms hardware forums if you don't know what it is.
#17 Jul 22 2010 at 11:37 PM Rating: Default
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yeah i ran it on my new windows 7 i got today and im missing a file
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#18 Jul 23 2010 at 12:00 AM Rating: Decent
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^ IF the file is something dx9.dll or something to that regards, try re-installing the latest Directx software. That should clear it up. I had the same problem on my old laptop and when I downloaded the latest Directx from Microsoft and installed it, the benchmark, although choppy as ****, but I no longer got the error message. Try that!

Anyway, I checked out Tom's Hardware and am now awaiting a response. I hope I can fix this stupid, yet silly problem!
#19 Jul 23 2010 at 4:24 AM Rating: Good
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96C on a GPU??

That seems mighty hot to me. Mine never go above 70-75, but then again mine is a desktop.
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#20 Jul 23 2010 at 4:45 AM Rating: Decent
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Wint wrote:
96C on a GPU??

That seems mighty hot to me. Mine never go above 70-75, but then again mine is a desktop.


I don't know about this particular GPU but a lot can withstand temps of 100C+.

Whether you should keep it that high or an regular basis is another story. :)
#21 Jul 23 2010 at 6:44 AM Rating: Good
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Sounds like a power supply problem... have you tried running the BM when it's plugged into the mains? I'm not sure if that will even help mind, it could be something in the machine is to powerful for the supply in it.
#22 Jul 23 2010 at 9:14 AM Rating: Decent
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96C at full load on a GPU isn't really something to worry about. I would use a laptop cooler to see if it helps at all though.

Edited, Jul 23rd 2010 11:14am by Nyu
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