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5 Wise Japanese Sayings to Ensure FFXIV's SuccessFollow

#1 Aug 26 2010 at 8:39 PM Rating: Excellent
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Things have been hectic lately regarding Final Fantasy XIV. The revelation of a long dormant fatigue system has many fans up in arms. An official English explanation is now available, which has begun to calm the swirling rage, but a deeper problem still lingers: the rift between foreign players and the Japanese developers. Call it the language barrier, a cultural misunderstanding... but it is there and it has begun to wreak havoc on the promotion of FFXIV.

So, let's get right to the heart of the issue: communication. We are going to direct this to the developers and speak their language to communicate 5 pieces of advice to help ensure the success of their newest MMO overseas.

Read the article here
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#2 Aug 26 2010 at 8:40 PM Rating: Excellent
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This is an awesome article. I'll rate you up because I can Smiley: grin
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#3 Aug 26 2010 at 8:44 PM Rating: Excellent
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Great article! Read it but have to go over it a few times, I have a learning disability.
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#4 Aug 26 2010 at 8:47 PM Rating: Excellent
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Awesome.

I hope SE is still listening. These are wise words.
#5 Aug 26 2010 at 8:52 PM Rating: Excellent
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Great article, but you forgot:

覆水盆に帰らず
Spilt water will not return to the tray.

If even one-quarter of the players who have claimed that they cancelled their pre-orders are actually telling the truth, "Surplusgate" might end up affecting SE's bottom line. The internet raging alone has probably cost SE a few customers who were on the fence about picking up this game.

It might be too late to get some people back into the fold, but if SE announces that they have scrapped the surplus system in favor of "Rested Exp" based on player feedback, they might keep others from leaving as well.
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#6 Aug 26 2010 at 8:54 PM Rating: Good
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Excellent article. I also wanted to rate you up but I can't...:(

Let's hope SE has learned some valuable lessons from the surplus XP debacle, and do something quick to repair its image overseas.
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#7 Aug 26 2010 at 9:00 PM Rating: Excellent
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An excellent summary of the current state of the fan base. I hope these sentiments get the attention they deserve from the Development Team!
#8 Aug 26 2010 at 9:02 PM Rating: Default
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Very good read.
Something tells me that if this ever reached Tanakas sight, he would probably feel insulted.
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#9 Aug 26 2010 at 9:05 PM Rating: Excellent
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Quote:
覆水盆に帰らず
Spilt water will not return to the tray.

If even one-quarter of the players who have claimed that they cancelled their pre-orders are actually telling the truth, "Surplusgate" might end up affecting SE's bottom line. The internet raging alone has probably cost SE a few customers who were on the fence about picking up this game.

It might be too late to get some people back into the fold, but if SE announces that they have scrapped the surplus system in favor of "Rested Exp" based on player feedback, they might keep others from leaving as well.


I had a whole list of ones but wanted to keep it short and simple at 5 :)

That would illustrate well how once that negative message is out there, you can't stop people from soaking it up. No matter how many paragraphs Komoto writes on the surplus system, FFXIV is now the MMO that doesn't let you play it in the minds of many people.
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#10 Aug 26 2010 at 9:08 PM Rating: Good
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A very wise article, and one that should really be read by some people who, coincidentally, speak Japanese.
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#11 Aug 26 2010 at 9:11 PM Rating: Excellent
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Elmer, is there ever a point where you actually FAIL to hit the nail on the head so brilliantly??? So far, everything I've read that you've put out has been very well stated, insightful, and constructive.

I can't rate you up here, but I can throw a karma nod from my corner of the 'verse ^^
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#12 Aug 26 2010 at 9:11 PM Rating: Good
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Quote:
A very wise article, and one that should really be read by some people who, coincidentally, speak Japanese.

Nintendo of America?

:P Great article. If SE should listen to any overseas fansite contributor, it's you.
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#13 Aug 26 2010 at 9:13 PM Rating: Excellent
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This is pure wisdom:

Elmer wrote:
you can't have it both ways. The developers want FFXIV to be everything to everyone. It's a casual-friendly hardcore solo-oriented party experience made for long-term MMO newbies and Final Fantasy fans new to the genre ... in 3D!


Great article Elmer, a lot of interesting points.

Ken

Edit:tags

Edited, Aug 27th 2010 3:15am by kenage
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#14 Aug 26 2010 at 9:17 PM Rating: Excellent
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Like everyone else, I'd rate you up if I could. Very good article.

But... I have little to no faith that SE will actually pay attention to the issues as presented and do anything about any of it. I believe their attitude of 'take it or leave it' which permeated FFXI is being passed on to FFXIV.

I haven't canceled my preorder. I want to like the game. I'll give it a go for a few months, and then decide, but I have this sinking feeling.
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#15 Aug 26 2010 at 9:22 PM Rating: Good
well written!
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#16 Aug 26 2010 at 9:36 PM Rating: Decent
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I would just like to say thanks for a good read Elmer.
I hope that these amazingly well written words don't fall on deaf ears.
Final Fantasy XIV has the potential to be one of the greatest video games of all time. I just hope that stupid marketing and personnel relations don't wreck it.
Thanks again for standing up for us little people :)

Edited, Aug 26th 2010 11:37pm by JAck45

Edited, Aug 26th 2010 11:37pm by JAck45
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#17 Aug 26 2010 at 9:39 PM Rating: Excellent
Well said!

Quote:
But... I have little to no faith that SE will actually pay attention to the issues as presented and do anything about any of it. I believe their attitude of 'take it or leave it' which permeated FFXI is being passed on to FFXIV.


I never really understood this attitude. I understand that it is their game that they created and poured their lives into, but if they're making us pay to play in their little sandbox they could at least listen to our suggestions on where to put the jungle gym.
#18 Aug 26 2010 at 9:46 PM Rating: Good
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I like how it's something they could very well understand and relate to. I'm pretty sure SE is well aware of this whole mess being bad. Let's hope they move things in the right direction from here on out.
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#19 Aug 26 2010 at 9:47 PM Rating: Excellent
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SkinwalkerAsura wrote:
Well said!

Quote:
But... I have little to no faith that SE will actually pay attention to the issues as presented and do anything about any of it. I believe their attitude of 'take it or leave it' which permeated FFXI is being passed on to FFXIV.


I never really understood this attitude. I understand that it is their game that they created and poured their lives into, but if they're making us pay to play in their little sandbox they could at least listen to our suggestions on where to put the jungle gym.


There are two ways to ruin a game.

One is to ignore your players, the other is to give them what they want.
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#20 Aug 26 2010 at 9:48 PM Rating: Good
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Wonderful article Elmer. Clear and succinct. Smiley: smile
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#21 Aug 26 2010 at 9:57 PM Rating: Excellent
Quote:

There are two ways to ruin a game.

One is to ignore your players, the other is to give them what they want


I agree, but they are opposite ends of the spectrum. You obviously shouldn't ignore your players (hence the bobbing light of torches glinting of angrily wielded pitchforks) but you can't let them have everything either. Ideally I would like to see an open forum between developers and players. The devs are doing the work but I have seen some really good ideas in various forums over the years that could have improved things for everyone involved...crap, I feel like I should be badly playing an acoustic guitar next to a campfire singing Kumbaya.
#22 Aug 26 2010 at 9:58 PM Rating: Good
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Well said Elmer, well said. I always enjoy a good Asian saying.
#23 Aug 26 2010 at 10:02 PM Rating: Excellent
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Mikhalia the Picky wrote:
SkinwalkerAsura wrote:
Well said!

Quote:
But... I have little to no faith that SE will actually pay attention to the issues as presented and do anything about any of it. I believe their attitude of 'take it or leave it' which permeated FFXI is being passed on to FFXIV.


I never really understood this attitude. I understand that it is their game that they created and poured their lives into, but if they're making us pay to play in their little sandbox they could at least listen to our suggestions on where to put the jungle gym.


There are two ways to ruin a game.

One is to ignore your players, the other is to give them what they want.


Oh hai GC. I didn't know you posted here :P
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#24 Aug 26 2010 at 10:14 PM Rating: Good
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This was an excellent read. It's great to see what others have to say about this situation.

I can do nothing but smile as this game has produced so much drama, NBC can kill all of their reality TV shows and just follow Square-Enix employees around. That would be good TV. I wouldn't know what to call it though.
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#25 Aug 26 2010 at 10:25 PM Rating: Decent
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I guess the whole **** storm point to one thing.

Communication.............

I think I have to thank Sau complex for starting the **** storm and making SE talk to us.
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#26 Aug 26 2010 at 10:29 PM Rating: Good
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Zalim wrote:
This was an excellent read. It's great to see what others have to say about this situation.

I can do nothing but smile as this game has produced so much drama, NBC can kill all of their reality TV shows and just follow Square-Enix employees around. That would be good TV. I wouldn't know what to call it though.


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#27 Aug 26 2010 at 11:49 PM Rating: Excellent
Mikhalia the Picky wrote:
SkinwalkerAsura wrote:
Well said!

Quote:
But... I have little to no faith that SE will actually pay attention to the issues as presented and do anything about any of it. I believe their attitude of 'take it or leave it' which permeated FFXI is being passed on to FFXIV.


I never really understood this attitude. I understand that it is their game that they created and poured their lives into, but if they're making us pay to play in their little sandbox they could at least listen to our suggestions on where to put the jungle gym.


There are two ways to ruin a game.

One is to ignore your players, the other is to give them what they want.


Why do you have to be so right?
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When it comes to sitting around not doing anything for long periods of time, only being active for short windows, and marginal changes and sidegrades I'd say FFXI players were the perfect choice for politicians.


#28 Aug 26 2010 at 11:56 PM Rating: Good
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This isn't just a +1 article,..

THIS DESERVES A +3 ARTICLE BONUS!
#29 Aug 26 2010 at 11:56 PM Rating: Good
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Grand Master Scribe Olorinus wrote:
Mikhalia the Picky wrote:
SkinwalkerAsura wrote:
Well said!

Quote:
But... I have little to no faith that SE will actually pay attention to the issues as presented and do anything about any of it. I believe their attitude of 'take it or leave it' which permeated FFXI is being passed on to FFXIV.


I never really understood this attitude. I understand that it is their game that they created and poured their lives into, but if they're making us pay to play in their little sandbox they could at least listen to our suggestions on where to put the jungle gym.


There are two ways to ruin a game.

One is to ignore your players, the other is to give them what they want.


Why do you have to be so right?


He really, really, really, really likes that quote. Smiley: tongue
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#30 Aug 26 2010 at 11:58 PM Rating: Excellent
See, I didn't know it was a quote. Can I have the source?
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When it comes to sitting around not doing anything for long periods of time, only being active for short windows, and marginal changes and sidegrades I'd say FFXI players were the perfect choice for politicians.


#31 Aug 27 2010 at 12:08 AM Rating: Good
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Grand Master Scribe Olorinus wrote:
See, I didn't know it was a quote. Can I have the source?


Oh, it just struck me as seeming like a quote. Smiley: tongue

If it indeed is, you'd have to ask Mik. My google search came up empty.

Edited, Aug 27th 2010 2:08am by Eske
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#32 Aug 27 2010 at 12:22 AM Rating: Good
Yeah I figured Mik made it up.
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lolgaxe wrote:
When it comes to sitting around not doing anything for long periods of time, only being active for short windows, and marginal changes and sidegrades I'd say FFXI players were the perfect choice for politicians.


#33 Aug 27 2010 at 6:02 AM Rating: Good
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Loved the article, Elmer. ^^
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#34 Aug 27 2010 at 6:28 AM Rating: Good
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Nice article.

In case they don't get it, there is always the blunt North American Yankee approach. 5 basic rules to being successful.


1) The customer is ALWAYS right.

2) In the event the customer is wrong, you smile, hold your tongue, and NEVER make them feel that they are "wrong."

3) The best customer is the repeat customer

4) Quality and reputation go hand in hand. This applies to product as well as service.

5) There IS such a thing as bad publicity.
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#35 Aug 27 2010 at 7:32 AM Rating: Excellent
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Quote:
Nice article.

In case they don't get it, there is always the blunt North American Yankee approach. 5 basic rules to being successful.


1) The customer is ALWAYS right.

2) In the event the customer is wrong, you smile, hold your tongue, and NEVER make them feel that they are "wrong."

3) The best customer is the repeat customer

4) Quality and reputation go hand in hand. This applies to product as well as service.

5) There IS such a thing as bad publicity.


Just off the top of my head, they do have:
1) 客様は神様 - The customer is god , the customer is always right
5) 悪事千里を走る - Bad news/criticism/publicity travels fast
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#36 Aug 27 2010 at 11:44 AM Rating: Excellent
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Wow, what a great article! As a fan, I've been so focused in all the news swirling that I have not even taken a step back to look at the big picture. This article perfectly explains some of SE's missteps with foreign media and fans, and I really couldn't agree more with it. I sincerely hope that this article makes it to tanaka or some other bigwig at SE so that maybe they can get a better understanding of where they have gone wrong.

With a game as absolutely beautiful and innovative as ffxiv, it would be extremely unfortunate for it to be tarnished by mistranslation, speculation, and arbitrary reasoning.
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#37 Aug 27 2010 at 11:46 AM Rating: Good
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I think they are familiar with a few of these lol.

Quote:
Over the past year.. you've been lucky to spot a FFXIV article of any kind on a major high traffic NA gaming site. Every other MMO in the making however was talked about and beaten like a dead horse.

Lets take Kotaku.com for example. A very high traffic site devoted to games. Over the past year there may have been 5 articles MAX related solely to FFXIV. But today if you go on the site FFXIV has two full articles ON THE FRONT PAGE and another article 2 pages back.

True, the surplus issue wasn't the best way to get attention... but for Square ANY news is good news, and that point was proven. Not only did SE create a great trailer but they also released it at the perfect time.. while all eyes were on the game.

My co-worker who had dissed FFXIV when it was first announced said absolutely nothing about it since... UNTIL Kotaku and other sites mentioned the surplus.. then he pretty much acted as if he was so concerned and talked about how the game would fail.... After he saw the trailer today, he came to me and said, "What server are you going to be on, I'm going to try the game out during Open Beta, The trailer was awesome".

So yes, Surplus got everyones attention, and SE used it to their advantage. Now the only hard part left for SE is to adjust the growth system to make the entire player base happy. Gotta find that happy medium.


Strike while the iron is hot? Oh yeah.
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#38 Aug 27 2010 at 5:23 PM Rating: Excellent
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I agree, that trailer came out right on time. I was wondering if it hadn't been meant for PAX at first but released early to counter and/or take advantage of all the negative press.
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#39 Aug 27 2010 at 9:57 PM Rating: Excellent
Edited by bsphil
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Elmer wrote:
the rift between foreign players and the Japanese developers. Call it the language barrier, a cultural misunderstanding... but it is there and it has begun to wreak havoc on the promotion of FFXIV.
They just don't care about our opinion. It's not some misunderstanding, it's been happening all the way through FFXI too.

For what it's worth, I never thought it was purely time-based, even before the "correct" translation was released. I kept wondering what was wrong about them, and never really understood why until now. I dislike an xp/hour based system even more than a pure time-based system, too.

Also, the surplus xp system isn't about giving more to casual players for their limited time, it's about giving less to hardcore players for their extra work.

Edited, Aug 27th 2010 11:02pm by bsphil
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#40 Aug 27 2010 at 10:01 PM Rating: Good
I sort of feel that SE needs to contract out to a PR firm to get their messages in order, they've been flubbing it so hard.
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#41 Aug 28 2010 at 2:04 AM Rating: Good
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Eske, Star Breaker wrote:
Grand Master Scribe Olorinus wrote:
Mikhalia the Picky wrote:
SkinwalkerAsura wrote:
Well said!

Quote:
But... I have little to no faith that SE will actually pay attention to the issues as presented and do anything about any of it. I believe their attitude of 'take it or leave it' which permeated FFXI is being passed on to FFXIV.


I never really understood this attitude. I understand that it is their game that they created and poured their lives into, but if they're making us pay to play in their little sandbox they could at least listen to our suggestions on where to put the jungle gym.


There are two ways to ruin a game.

One is to ignore your players, the other is to give them what they want.


Why do you have to be so right?


He really, really, really, really likes that quote. Smiley: tongue


It's a great quote, and frequently relevant.

I honestly can't remember where or when I first heard it, although someone else mentioned Ghostcrawler. Sounds like something he'd say, too.
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#42 Aug 28 2010 at 2:09 AM Rating: Decent
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SE is listening to us. There are just some things that they will not budge on. Most importantly, RMT counter measures.


Look, i know some of these mechanics seem weird, but think about it for a second. What do you want? A game that gives you an eaqual playing field, or a 6 million gil scorpion harness?

Edited, Aug 28th 2010 4:10am by Teneleven
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#43 Aug 28 2010 at 2:17 AM Rating: Excellent
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ZarovichGaruda wrote:
In case they don't get it, there is always the blunt North American Yankee approach. 5 basic rules to being successful.


1) The customer is ALWAYS right.


Only because I've worked in the service industry for years, I have to mini-rant on this:

The customer always THINKS they're right; the customer is quite frequently wrong.

In fact, the notion that the customer is always right is really only emphatically supported by two types of people: CEOs (and other three letter titled, six figure income people) and self-entitled customers who have either unintentionally or willfully neglected License agreements, Terms of Use policies, Return Policies, and other things.

Thing is, it means different things to either group.

To upper management, "The customer is always right" means "stick to your script and the policies as much as possible, but make the customer feel like they're getting a good deal."

To self-entitled customers, it means "I don't give a **** what your policies say, I want to talk to a manager!!!!" and repeat until there are no more managers or you get whatever you want, all the while threatening to throw a tantrum in the store and tell all the other customers what a horrible business you run.

The one thing everyone agrees on, it's a fancy way of saying "Just do whatever you can do to get unhappy customers to shut the **** up".

The problem is, the more you deal with people, the more you -hate- this phrase. Because whatever concessions you make to that customer who is allegedly always right to get them to shut up and go away will have to later be validated to your boss and your boss' boss as to why you didn't "follow procedure" and stern reminders of company policy and why you should always follow it.

Even the upper management who tout this phrase know it's a crock of customer-friendly ******** that they publicly emphasize to make the customer -feel- important when the honest truth is, the only people who take this mantra seriously enough to wear it like a badge on their chest are typically horrible people.

Examples galore: http://notalwaysright.com/

Now I'm not saying that companies shouldn't try to appease customers. I'm not saying that policies should be inflexible or that exceptions should never be made. This is more a rant directed at the people who think that they are ALWAYS entitled to any and all exceptions at all times because "The customer is always right".
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#44 Aug 28 2010 at 2:24 AM Rating: Excellent
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Mikhalia the Picky wrote:
ZarovichGaruda wrote:
In case they don't get it, there is always the blunt North American Yankee approach. 5 basic rules to being successful.


1) The customer is ALWAYS right.


Only because I've worked in the service industry for years, I have to mini-rant on this:

The customer always THINKS they're right; the customer is quite frequently wrong.

In fact, the notion that the customer is always right is really only emphatically supported by two types of people: CEOs (and other three letter titled, six figure income people) and self-entitled customers who have either unintentionally or willfully neglected License agreements, Terms of Use policies, Return Policies, and other things.

Thing is, it means different things to either group.

To upper management, "The customer is always right" means "stick to your script and the policies as much as possible, but make the customer feel like they're getting a good deal."

To self-entitled customers, it means "I don't give a **** what your policies say, I want to talk to a manager!!!!" and repeat until there are no more managers or you get whatever you want, all the while threatening to throw a tantrum in the store and tell all the other customers what a horrible business you run.

The one thing everyone agrees on, it's a fancy way of saying "Just do whatever you can do to get unhappy customers to shut the **** up".

The problem is, the more you deal with people, the more you -hate- this phrase. Because whatever concessions you make to that customer who is allegedly always right to get them to shut up and go away will have to later be validated to your boss and your boss' boss as to why you didn't "follow procedure" and stern reminders of company policy and why you should always follow it.

Even the upper management who tout this phrase know it's a crock of customer-friendly bullsh*t that they publicly emphasize to make the customer -feel- important when the honest truth is, the only people who take this mantra seriously enough to wear it like a badge on their chest are typically horrible people.

Examples galore: http://notalwaysright.com/

Now I'm not saying that companies shouldn't try to appease customers. I'm not saying that policies should be inflexible or that exceptions should never be made. This is more a rant directed at the people who think that they are ALWAYS entitled to any and all exceptions at all times because "The customer is always right".

It's that very phrase, that people keep in the back of their minds, when they walk into a shop.
The truth is, more people take advantage of that way of thinking, than their are people that practice that way of thinking.
I have also worked in jobs where the customer was always right.

The customer, these days, is not always right.

Edited, Aug 28th 2010 4:25am by Teneleven
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#45 Aug 28 2010 at 6:55 AM Rating: Excellent
Mikhalia the Picky wrote:

To self-entitled customers, it means "I don't give a **** what your policies say, I want to talk to a manager!!!!" and repeat until there are no more managers or you get whatever you want, all the while threatening to throw a tantrum in the store and tell all the other customers what a horrible business you run.

The one thing everyone agrees on, it's a fancy way of saying "Just do whatever you can do to get unhappy customers to shut the **** up".

The problem is, the more you deal with people, the more you -hate- this phrase. Because whatever concessions you make to that customer who is allegedly always right to get them to shut up and go away will have to later be validated to your boss and your boss' boss as to why you didn't "follow procedure" and stern reminders of company policy and why you should always follow it.


Actually, this is why the self entitled customers do serve a useful purpose, and why there is a much better policy than "do whatever it takes to shut them up." I spent about a year as a merch supervisor and then as sales manager for Borders, and a wise old veteran manager there gave me a great piece of advice which I think every service oriented employee should probably take to heart. He said "When a customer asks for some thing, think for a moment before you say no. Ask yourself, 'if this customer is one of those customers who rants and raves and throws a fit and screams in the middle of the store, would I give him what he wants, just to get him to stop?' If the answer is 'yes' then just give him what he wants without making him scream and rant and rave. He'll be much happier, and you'll save yourself twenty minutes of frustration and stress." It's the best and most practical advice I've ever heard when it comes to customer service.

Because the truth is, most of the time, most customers don't ask for any thing special. And the ones that do ask for some thing special, more often than not, don't ask for some thing outrageous. If you can delight some one by making a small concession without a fight, it's probably worth it for every one involved. By always having this mentality, you will have a more realistic idea of the difference between what you can't do for a customer and what you simply don't want to do for a customer. Getting past what you just don't feel like doing is the key to great customer service.

When it comes to MMOs, a modified version of this rule ought to apply for developers. Obviously no matter what they do, there will always be some idiot screaming and yelling about some thing, and the decisions they make apply to every one, so they can't just go by the "if one person screams and yells" thing. But what they can do is think in terms of "If half the players were screaming and yelling about this, is it some thing we would change? Is it some thing we COULD change without upsetting the other half?" If there are changes that people want, that could realistically be made, and which WOULD be made without harming the other half of the game's population, then you might as well make them.

Applying this to FFXIV, this would be some thing like hardware mouse. No one is harmed by hardware mouse, and although not every one cares about the software mouse, enough people care, and it's an easy enough change, that they might as well just do it. If half the user base threatened to quit because of it, would they honestly say "Go ahead and quit, we're not going to make the change?" or would they grudgingly change? There's no reason to let things get to the point where people are screaming and carrying on like idiots if you can simply delight them by doing some thing you'd have done any way.


Incidentally, the above advice is actually good advice for relationships too. Unless you're some one who just likes to fight, it's worth always thinking in terms of "If this turned into a fight, would I concede, just to shut her/him up?" If the answer is yes, then just concede without a fight. Pick the things that are worth fighting about and concede all the rest, and there will be much more happiness for every one.
#46 Aug 28 2010 at 7:07 AM Rating: Good
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243 posts
Mikhalia the Picky wrote:
Only because I've worked in the service industry for years, I have to mini-rant on this:


You and I could swap stories on this lol.

I knew that when I posted that it would probably cause those of us who have worked in service to have their blood pressures rise. However I'm sure we can all agree that phrases like, "The customer is always right," are not absolutes.

I'm sure we have all had experiences with self-righteous customers who, on a personal level, we would like to knock down a peg or two.

exe: Chicken McNuggets

However in strictly business sense, you always want to try to make a customer a repeat customer, and to that end they are always right. In the spirit of that, SE would be wise to put a muzzle on people who foolishly refer to current customers, and by extension potential customers, as foreigners who are spreading rumors.


Also,

Teneleven wrote:
The truth is, more people take advantage of that way of thinking, than their are people that practice that way of thinking.


Sadly this is too true, and leads me to a mini rant. I'm so GD sick of having some snot-nosed punk of a shop keep think that I should be thanking them for spending my hard earned dollars in their store.

When I go out to a business I expect some basic common courtesy.
* I say hello, I would like a salutation - or at least some form of acknowledgment – in return.
* If I am at a restaurant where I am being served I would like to have my server check in with me more than just taking my order and bringing me my bill.
* When I'm having to wait in line for more than 10 mins. a simple acknowledgement on the part of the person I'm working with; such as, "Thank you for waiting we value your patronage;" would be nice.
* When I leave your store, after giving you my business, I expect a valediction (a thank you for those of you in Rio Linda) as well.

While this is not the point you are trying to make Teneleven, I thank you for opening the door. Respect always has, and always will be, a two-way street
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#47 Aug 28 2010 at 1:52 PM Rating: Good
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2,120 posts
NSFW(profanity)This job would be great if it wasn't for the F'n customers...
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#48 Aug 31 2010 at 3:38 PM Rating: Decent
17 posts
Someone should enlighten Mr.Tanaka about Murphy's Law's :P

#1 : If anything can go wrong, it will.

#2 : If there is a possibility of several things going wrong, the one that will cause the most damage will be the first to go wrong.

#3 : If anything just cannot go wrong, it will anyway.

#4 : If you perceive that there are four possible ways in which something can go wrong, and circumvent these, then a fifth way, unprepared for, will promptly develop.

#5 : If everything seems to be going well, you have obviously overlooked something.

That would be my 5, "wise sayings" to Tanaka :)



Edited, Aug 31st 2010 5:39pm by moerker
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#49 Aug 31 2010 at 4:32 PM Rating: Decent
Sage
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770 posts
~twitch twitch~ customer always right??? HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA ~takes breath~ HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHHAHAHAA
Thats funny, the saying customer always right was a good theory when it came out, then these human type people things. realized they can take advantage of that to get free stuff! so they did and did and did some more!!! Yelling and screaming and throwign tantrums to get what they want!! insulting people and belittling them to make themselves feel better because "they are the customer and without then the company would be nothing." Oh the stupidity it causes!!! These are the type of people who dont care about the company they buy from they just want free stuff! costing companies more money to try to keep these blithering idiots happy! Sometimes, its jsut not worth it. More companys should have the attitude, our fault? we fix and honor our warantees. but they cant! they have to scrutinize every little thin and assume the customer is trying to defraud them because guess what!! There is a good chance they are!!!! Days upon days people try to figure out how to not pay sh#t for stuff, get more free things and keep there money and then get more money and get things free or cheep! And at the cost of anybody BUT themselves No freekign responsibility for there own action or there own welfare!! these moronic self centered scolially manipulation rotted sphincters are what cause buisnesses to fail and stock markets to crash!! Nothing but leaches!!! Customers always right! HA! /end rant

yay my 666th post! its evil! mwahahah

*edit* my spelling sucks still :) (should almost add this to my sig i type it enough)

Edited, Aug 31st 2010 6:37pm by Puppy1

Edited, Aug 31st 2010 6:41pm by Puppy1
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