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FFXIV Benchmark ProblemFollow

#1 Aug 27 2010 at 6:54 PM Rating: Decent
10 posts
The benchmark always crashes and says "final fantasy official benchmark has stopped working" sometimes it even ended up with a blue screen and reboot.

I have succeeded running the benchmark to the end for once or twice(with a score of 6186 on low), but never succeeded on high, these are my specs:

Windows 7 home premium 64bit
Intel Core I7 930 2.8G
8gb ram
ATI HD5870 Vapor-X

I have already updated directx and the catalyst drivers, even for my audio card.

I also tried scanning with driver agent and found that I have 3 outdated drivers of "STANDARD DUAL CHANNEL PCI IDE CONTROLLER" I don't know if theres anything to do with the crash here and I couldn't find any updates for these drivers.

Please help! Appreciated :)
#2 Aug 27 2010 at 7:16 PM Rating: Decent
534 posts
With that system I think the least of your problems are whether or not you can run 14 on can, no question about it.
Amos Fin - Ultros

#3 Aug 27 2010 at 7:31 PM Rating: Good
749 posts

That gives you everything you need to know about IDE controllers, though I would trust driver agent about as much as I'd trust that guy in Africa that keeps telling me he needs my help to inherit 15 million dollars.

First thing i would do is check your CPU/GPU temps. Did you buy or build the computer? Are you using it in a very hot room, does the case have adequate ventilation etc.

When you got BSOD, what was the error message? Those error messages tell those that understand them what went wrong and why the whole system crashed, you know ;)

Also, are you overclocked??? 6187 seems awfully high for 2.8Ghz...

I think the least of your problems are whether or not you can run 14 on high

You assume that the issue is with the benchmark and not a hardware problem. his system SHOULD run BOTH fine. The fact that the benchmark is crashing means somethin' is up somewhere.

Edited, Aug 27th 2010 9:34pm by seneleron

The Truth is a virus
#4 Aug 27 2010 at 9:39 PM Rating: Good
292 posts
The only thing i can think of is maybe your overheating, might wanna check your temps with something like:

I had a similar problem when i first built my system, i didnt have the heatsink flush against the cpu, popped open my case and snapped it down and was fine after that.
If we hit that bullseye, the rest of the dominoes should fall like a house of cards. Checkmate.
#5 Aug 28 2010 at 2:58 AM Rating: Decent
10 posts
I believe its not an overheating problem, my highest temperature reached was 68°C when running the benchmark low. (I am using it in a pretty cool room with AC on)

It is a new built computer, but I bought it and they built it for me.

I don't know anything about overclocking, but my clock rate was 1599MHz before running the benchmark and 2931MHz (according to core temp, don't know if this is really the clock rate) when running.

If based on what the GPU observer (another gadget)states, my clock is 400MHz/900Mhz@1.06V

I have just experienced a BSOD (again...) it said there was a windows gadget problem (I believe its the core temp add on?) before going blue screen.

This is what I got after automatic rebooting:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 3076

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP4: FFFFF8000217D5D0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

Thanks! :)


surprisingly I succeeded more with the CPU and GPU observers (gadgets) on, don't know if it is a coincidence or not. Also, is it normal that the GPU load stays at 99% nearly all the time when I am running the benchmark?

I got a score of 4312 this time...which is a huge different from my previous scores
this time GPU load stays at 99% most of the time and the temperature dropeds significantly to around 56°C (never reached 60°C), load time dropped from 2xxxx ms to 1xxxx ms.


generally there are two cases running the benchmark for me:

case 1: score 6186
- GPU load: varies, around 70% to 90%
- graphic card temp: 70°C highest
- load time: 163xx ms
- clock: 875MHz/1250MHz@1.16V

case 2: score 4312
- GPU load: constant at 99%
- graphic card temp: never reached 60°C
- load time: 1xxxx ms

These cases happens after I downloaded a CPU and GPU observer by Orbmu2k, I collected the data from these gadgets. The benchmark tends to crash less and when it crashes, it usually happens right before the screen showing the score. An attempt of the benchmark after a success would not run as smooth and would crash definitely (at earlier stage too), just got another BSOD T_T

Edited, Aug 28th 2010 7:56am by humga

Edited, Aug 28th 2010 8:01am by humga

Edited, Aug 28th 2010 8:36am by humga
#6 Aug 28 2010 at 7:22 AM Rating: Good
749 posts
Next step would be to download something like memtest and see if maybe you got a bad stick. You can also [if you're comfortable doing this] pull out all but one stick of memory and see if it continues to crash. Test each stick of ram separately.

Also, and this is a matter of personal preference. . CPU-Z and hwmonitor are very solid, easy to use pieces of processor/temperature monitoring software. Highly recommended.

As to why your processor speed is changing, today's processors underclock themselves when their full capabilities are not needed. That's why you're getting inconsistent readings.

And for your 2 benchmark scores [generic explanation here] You're running these monitoring programs that are stealing resources from the benchmark [or pushing the benchmark into the background, where it's being allocated less priority]

(not the best explanation in the world, sometimes verbalizing these things is difficult)

I've used the programs I've mentioned above with the benchmark and have not run into that issue on my machine. . I'd give them a shot [after testing the ram, of course]

The Truth is a virus
#7 Aug 28 2010 at 9:34 AM Rating: Decent
10 posts
I think its the sticks, when running memtest i got this several times:

Memory error detected: Copying between xxxx and xxxx did not result in accurate copy.
Memtest has detected that your computer cannot accurately store data in RAM.

After looking at their FAQ, they said its either because of overclocking or bad sticks.

I don't know if its overclocked or not though, do you know how I can check it?

#8 Aug 28 2010 at 9:44 AM Rating: Good
749 posts

the i7 930 is a 2.8Ghz, you're running 2.9Ghz. This tells me that there's probably a built in slight overclock to the system [it's common] but nothing that would even remotely cause the issue in and of itself.

I'm assuming you custom ordered the machine, and they took care of ordering the parts and assembling them. If that's the case contact them and let them know exactly what's going on, including the memtest results. You will probably have to send it in and have them test/repair it.


The Truth is a virus
#9 Aug 28 2010 at 9:51 AM Rating: Decent
10 posts
alright, I'll call them and see if they can replace the sticks for me.

**** was built just 2 days ago, is it possible that the crashes might damage the graphic card or other parts?...I'll be really upset if they do, since I paid so much for it :(
#10 Aug 28 2010 at 3:41 PM Rating: Decent
10 posts
I just tested my sticks one by one and found that 2/3 are bad.

The benchmark runs perfectly even on high with the good stick (scored 4831 on high)

thanks alot!

#11 Aug 28 2010 at 4:47 PM Rating: Decent
47 posts
Yah as said above, your computer is cookin, don't need a benchmark to tell you that you can play the game.
#12 Aug 28 2010 at 4:58 PM Rating: Good
749 posts
[********** was built just 2 days ago, is it possible that the crashes might damage the graphic card or other parts?...I'll be really upset if they do, since I paid so much for it :([/quote]

I just tested my sticks one by one and found that 2/3 are bad.

Unfortunately bad ram does happen on occasion. On the bright side, at least you know what the problem is and can get it fixed :)


The Truth is a virus
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