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Applications are suspendedFollow

#102 Sep 02 2010 at 8:22 PM Rating: Good
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lol i love the kids who think they know what happens when 100's of thousands of people try and login to a website at the same time... It has nothing to do with SE incompetence and everything to do with technology limitations. MySQL, Postgres, and other stuff can only access so fast.. trust me i deal with it everyday.. calm down pubbies.


Media redundancy and transaction synchronization should solve the problem. The site shouldn't get clogged, it should be redundant over several servers. The beta key generation should be synchronized for execution on a separate set of computers. Allow people to apply for the key, and then, in the order the applications were received, attempt to distribute available (if there is a limit) keys. If there are no keys to give, send an email saying that the user's application has failed.

The application process for this many hundreds of thousands of people should be a little more complicated than some MySQL, but you knew that, right?

Honestly, I don't see how a company as huge as SE screwed this up. They need some new programmers. Not to QQ of course. I can understand them running out, ******** up telling CB folks the wrong info, etc. but their app process? Get with the times!
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#103 Sep 02 2010 at 8:53 PM Rating: Decent
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akirussan wrote:
Well this is what I get for following directions.

Got in to the site but didn't apply for an Open Beta Key after seeing this:

SE wrote:
Users who have already been accepted as beta testers or who have already registered a beta test registration code on the Square Enix Account Management System do not need to apply for the open beta test. Open beta test registration codes and information on how to register them will be sent shortly. If, however, you possess a registration code but have never registered it on the Square Enix Account Management System, please log in below and apply for the open beta test.


This message was then replaced with this:

SE wrote:
We ask that all users who wish to participate in the open beta test log in with their Square Enix account and apply.


But by then it was too late to get a key.

Boo.


I guess this is where I'm at. It's sad really that I have to find a game forum and spend my time sifting through multiple threads to make sense of this Beta. The email I got for the closed beta was simple enough and straight forward. The open beta process has been a joke as best I can tell. It's not worth the hassle. I'll just wait for the CE.... not that I expect to be able to log on at all that week based on track record. Still trying to figure out why I paid the extra $25.
#104 Sep 02 2010 at 9:00 PM Rating: Decent
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Mithsavvy wrote:

Still trying to figure out why I paid the extra $25.

Its because you are like me, a sucker for the little extras that come with the CE. Security Token - Check, Traveler Journal/Art Book - Check, Character Cert. - Check.

I love all the little extras that games come with nowdays.
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#105 Sep 02 2010 at 9:08 PM Rating: Default
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Gotta spend money on something! :) Swag is always worth it
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#106 Sep 02 2010 at 9:09 PM Rating: Default
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If SE gave us any kind of time frame, I wouldn't even been on my computer checking. Why can't they just give us an estimate of when they might be able to get a handle on the situation? Even if they said something like :

"The open beta registration process is projected to continue at 8am PDT tomorrow morning. We are working to fix this issue and will update the community if there are any changes within this time frame."

Is that so difficult? Don't tell me I can go do something else, I have been all day. It's still in the back of my mind, as well as many other people's minds I'm sure.

and why the **** does that Rune guy keep referring to everyone in here as kids? At least 50% of the people in these forums are well over 20 years old, beginning to lose their hair even.

Edited, Sep 2nd 2010 8:13pm by GuardianFaith
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#107 Sep 02 2010 at 9:13 PM Rating: Decent
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So, in the 25 hours since the beta launched I have come to a conclusion: the phrase "please try again later" is almost as frustrating as "this space intentionally left blank" or "do not write in this space."
#108 Sep 02 2010 at 9:27 PM Rating: Default
SE wrote:
We ask that all users who wish to participate in the open beta test log in with their Square Enix account and apply.


I'm assuming this is no longer an option? Since I am unable to find anything on my account to allow me to do so?
#109 Sep 02 2010 at 9:44 PM Rating: Good
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The login and get a beta key never actually worked, unfortunately. You had to go through the 'apply for a key' button.

As to the comment about PostGres and MySQL. Yes, when you're using freeware not designed and optimized by very expensive professionals you hit bottlenecks. Thus, the freeware.

I'm a M$ SQL Server DBA. I know DB's. 500,000 read transactions at once WILL clog up a server, yes, especially if they don't control thread sharing and queueing at the IIS level and proper locking for 'used already' bit updates.

At the same time, the errors weren't db related. Please note, the account LOGIN page was fried. Not login lookups, not key retrieval (which was a background process for email anyway, thus not even part of the equation). You couldn't open the login page. This same problem occurred after you typed your name and pwd in... same exact issue. It weren't DB. Especially since for login data you can load share to read_only secondaries that update from the System of Record.

This directs me to the webpages/servers themselves not being bladed and balanced for load across multiple systems. One of two things happened. One: Their bandwidth maxed out. DDoS attack on self, 'eh, it happens, but it's not a permanent failure. Two: They didn't allocate enough memory/cpu across enough virtual servers to handle the external connection problems.

Even for problem two, the connections would eventually have flowed through in time with enough retries over the course of a few hours. The background servers would have processed emails and shipped out codes. Thus, there's another bottleneck, most likely internal to the network, causing significant issues. My guess is either they oversecured it or they didn't set the hubs up efficiently. ****, who knows, maybe they blew one.

One thing though is that SE obviously feels they have enough keys out for the moment to try to get the rest of the systems up to stress test levels. If their account system failed, which is relatively lightweight compared to the volume of data being transmitted for world recognition/battles/monster positions in sight range/etc, they're going to fry on full world data for the equivalent volume of patrons in game.

Give 'em a few days. They should have anticipated the hardware need but paging can sneak up on anyone. At a guess, there's some dude down at the loading dock sweating bullets when Tanaka calls him every half hour with the jp equivalent of "[New Servers][Are they here yet?]". Then some poor ******* in a 30 degree F room has to go wire them up, install 'em, get the ghost images made and installed, and then hook them to the virtual server network.

Then, after all that... we might see more keys go out. Hopefully on Saturday PST. I'd hoped to play over Labor Day Weekend. :)

Edited, Sep 2nd 2010 11:46pm by GUDare
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#110 Sep 02 2010 at 9:57 PM Rating: Decent
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Give 'em a few days. They should have anticipated the hardware need but paging can sneak up on anyone. At a guess, there's some dude down at the loading dock sweating bullets when Tanaka calls him every half hour with the jp equivalent of "[New Servers][Are they here yet?]". Then some poor ******* in a 30 degree F room has to go wire them up, install 'em, get the ghost images made and installed, and then hook them to the virtual server network.


I do feel for the grunts having to go in there and work their asses off. I'm thinking it got late over there and they said "Alright everyone, just go home and get some rest. ****** wa~." I think if anything I'm just disappointed that A. I didn't get a key, and B. SE's 8+ years of MMO experience didn't over prepare them for this.

Oh well. Better luck in the next couple days I suppose. You never know, for those who did get a key, the delay from aug 31st - sept 1st was much shorter than we expected. Maybe SE's got somethin' up their sleeve. I just wish they would share.
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#111 Sep 02 2010 at 10:08 PM Rating: Default
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At least now the beta code application log-in page is not constipated anymore. Maybe they will improve the issurance next..
*finger crossing.
#112 Sep 02 2010 at 11:18 PM Rating: Decent
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day 2 for me attempting to apply.....== FAILED :(

trying tomorrow sighs
#113 Sep 03 2010 at 12:06 AM Rating: Decent
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I have been trying about every 30 minutes for the last 12 hours - still no joy.
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#114 Sep 03 2010 at 12:12 AM Rating: Default
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Im tired but I bet the release keys at jp prime time then I wake up in morning and its closed again...
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#115 Sep 03 2010 at 12:21 AM Rating: Default
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No luck here either. I think it's safe to say the applications are FULLY suspended now, considering no one seems to have gotten one for a while.
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#116 Sep 03 2010 at 12:48 AM Rating: Decent
Still not received an email with a key and all the links are sending me to messages about temporary suspending applications etc - just like everyone else. I must say this is disappointing considering I spent all that time testing - would have been nice to take part in the last couple of open beta weeks :(
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#117 Sep 03 2010 at 1:08 AM Rating: Default
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The devs are going to be skidding across the floor when I'm finished with them at PAX!

*cracks his knuckles*

Seriously, I do NOT play ball with idiots who flip-flop on their words and turn their backs to people who have willingly given their time to test the game since Alpha!
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