While I don't necessarily agree with how Jerry worded it, he is correct to a degree.
People spend so much time complaining about these sorts of things as if they're even entitled to it in the first place. There is a lot to do on their part, and there are hundreds of people involved in it.
If it was easy, everyone would be doing it. Last I checked, nobody here does.
This really doesn't pertain to Open Beta, more to the way SE behaves generally.
People do tend to get ****** etc... but I think it's more frustration at seeing this company fumble around and not handle anything the way they should. SE has perfected the ***** up, and I think most of the time it could probably have been avoided very easily.
It's just so painful to watch them operate from afar, sometimes I'd just like to slap the **** out of whoever is making these clumsy decisions. Then again they are a Japanese company and things are just handled differently, I don't think they'll ever get used to how direct we can be.
It's not about entitlement, it's about running a company in a way that keeps your loyal customers loyal. About making them feel like you appreciate their business by communicating openly and all that other good stuff.
Then again we keep supporting SE, giving them no reason to change their ways.
I'll be there at retail, I hope they can get it together in time.