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Computer Overheating from beta?Follow

#1 Sep 02 2010 at 8:54 AM Rating: Good
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I bought a new computer and a video card at newegg specifically to play FFXIV. I didn't have a ton of money to spend on a great gaming system. This is what I bought:

http://www.newegg.com/Product/Product.aspx?Item=N82E16883147197

and
http://www.newegg.com/Product/Product.aspx?Item=N82E16814125327

When I ran the benchmark a couple weeks ago it tested at 3500. I thought I'd be fine running the game. I got into the open beta this morning. I watched one of the opening cut scenes and then logged off so I could try another city. During the next cut scene the computer shut itself off with no error messages or warning of any kind. It wouldn't turn back on so I opened up the case and looked inside. It was warm but nothing looked burnt that I could tell. I let it sit for about 10 mins thinking maybe the power supply was shot but figured I'd try it again before I came into work today. I closed it all up, plugged it back in and it started up. The video card I got is factory overclocked... I don't even really know what that means but I went into the settings for it "OC Guru" and I had never set them to anything other then the defaults before. I changed Core clock from 900 mhz to 800 mhz. and memory clock from 1200 to 1100. I have no idea what that means but if my computer overheated I figure it must be the video card doing it. I started up the game again after that and ran it for about 30 mins, it didn't shut off, everything seemed fine.

Anyone know if it was over heating or something else that might have caused this? And what are those OC Guru settings? Was it ok to turn them down? Any help is appreciated thanks!
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#2 Sep 02 2010 at 8:57 AM Rating: Good
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Why would you buy an OC'd card and then down clock it? .. moving on.

How many watts is your PSU? How many fans does your HP case have?

Download something like CPU-Z and tell us the temp of your card and core.


and yes your computer will most likely shut off if it overheats. Were there plugs to the GPU?

Edited, Sep 2nd 2010 7:58am by GuardianFaith
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#3 Sep 02 2010 at 9:00 AM Rating: Good
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I'm curious what your power supply is, too. It has a good chance of being a low-grade once as your system is pre-built. Jamming in an overclocked 5770 without knowing what your PSU is isn't a good idea.
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#4 Sep 02 2010 at 9:04 AM Rating: Decent
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If your card overheated your computer wouldn't restart, atleast mind doesn't, it just goes to a blank black screen...monitor your CPU and see if its overheating - if it is then send the computer back. But it could be the PSU as well.

Edited, Sep 2nd 2010 11:05am by SolidMack
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#5 Sep 02 2010 at 9:04 AM Rating: Default
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I'm willing to bet that HP came with some **** 350w PSU. Why did you buy an HP for $500?

Haven't you read the million posts on building or buying customizable comps? You could have ordered one with much more quality hardware for the price you paid. You paid around $700.. I just don't understand.
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#6 Sep 02 2010 at 9:08 AM Rating: Good
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Quote:
Why would you buy an OC'd card and then down clock it? .. moving on.

How many watts is your PSU? How many fans does your HP case have?

Download something like CPU-Z and tell us the temp of your card and core.


and yes your computer will most likely shut off if it overheats. Were there plugs to the GPU?


I didn't want to down clock it but thought that might help. should i turn those settings back up? PSU is 350 watts. I'm at work so I can't download CPU-Z right now. I checked the card temp on OC Guru after I restarted and played for 30 mins. The card temp was 54C. If you mean power plugs to the GPU, yes there were 2, I plugged both in.
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#7 Sep 02 2010 at 9:14 AM Rating: Good
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350 watts is really too low for a 5770, and I can almost guarantee the PSU in that HP is pretty poor quality; you probably aren't getting 80% efficiency.

Edited, Sep 2nd 2010 10:17am by Rysa
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#8 Sep 02 2010 at 9:15 AM Rating: Good
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WaxyMilanders wrote:
PSU is 350 watts.


Well....there is your problem. Your PSU just gave out because it couldn't supply enough juice to everything. 650 will be bare minimum you need.
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#9 Sep 02 2010 at 9:18 AM Rating: Good
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Quote:
Well....there is your problem. Your PSU just gave out because it couldn't supply enough juice to everything. 650 will be bare minimum you need.


Ok I'll have to get another one... Is there anything I have to look for to make sure it fits in my case? Are they all the same?
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#10 Sep 02 2010 at 9:18 AM Rating: Good
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Edited, Sep 2nd 2010 8:19am by AngusX
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#11 Sep 02 2010 at 9:19 AM Rating: Good
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newb wrote:
PSU is 350 watts


Upgrade.. 600+ watts minimum.

Make sure you you download the latest ati catalyst, also with some type of program (is in catalyst) that manually sets your fan speed on your gpu. minimum 90% fan speed.

Also.. that's about 130 degrees F.. I'd never run a card higher then 105 degrees. Looking to fry the card i presume? :p

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#12 Sep 02 2010 at 9:23 AM Rating: Good
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Quote:
Ok I'll have to get another one... Is there anything I have to look for to make sure it fits in my case? Are they all the same?


Prefab computers from places like Dell and HP have proprietary cases. You will have to take some measurements of your case and try to find something that fits, or maybe contact HP to try to get a more powerful PSU from them that will fit.
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#13 Sep 02 2010 at 9:23 AM Rating: Good
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WaxyMilanders wrote:
Quote:
Well....there is your problem. Your PSU just gave out because it couldn't supply enough juice to everything. 650 will be bare minimum you need.


Ok I'll have to get another one... Is there anything I have to look for to make sure it fits in my case? Are they all the same?


You will need 24+4pin going to the motherboard, +12v rail also going to the MB, and preferably 2 6pin for pci-e card like your video card (If the PSU says SLI/Crossfire ready, it has the connector).

Almost all modern days PSU has all the stuff, but doesn't hurt to make sure.
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#14 Sep 02 2010 at 9:24 AM Rating: Good
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Should be pretty universal. I didn't mean to come off like a jerk, trust me I made the same mistakes years ago when I first started upgrading my computers. It was in fact an HP as well :/

Yeah that's your problem though dude. You gotta buy a new PSU.

If I were you I'd send that paperweight back, but most likely you:

a. can't anymore
b. just want to start playing (totally understandable)

Get a decent PSU and don't spend less than $60 on it. Buy a reputable one. Corsair and Antec are top dog, but I got a cooler master GX and it's working perfectly for me. Be very careful and try watching some youtube videos before installing whichever you purchase. After you install it you'll kick yourself now that you have 40% of the knowledge to building a pc :D

If you're just going to run a 5770. You only need a 550w.

Something like this will probably be ok since the rest of your computer is not power hungry.
http://www.newegg.com/Product/Product.aspx?Item=N82E16817171038

This is even better for only $5 more.
http://www.newegg.com/Product/Product.aspx?Item=N82E16817371031

If you really want to get it done, see if you have a Fry's electronics around your area. You can pick up a decent 550-650w for about the same price as new egg with no shipping and no wait.

Edited, Sep 2nd 2010 8:26am by GuardianFaith

Edited, Sep 2nd 2010 8:28am by GuardianFaith
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#15 Sep 02 2010 at 9:27 AM Rating: Decent
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WaxyMilanders wrote:
Quote:
Well....there is your problem. Your PSU just gave out because it couldn't supply enough juice to everything. 650 will be bare minimum you need.


Ok I'll have to get another one... Is there anything I have to look for to make sure it fits in my case? Are they all the same?


As long as your PC is not some sort of ultra slim tiny desktop box you should be fine with most PSU's (Power Supply Units) As long as you get the right sort. ATX, AT etc. Open up the case and look at the label on it that should give you some sort of idea. I would guess you're using an ATX type. They are generally a standard although some manufacturers will create unique ones to fit unique cases.

I just upgraded mine, I stole my wifes Dell and gave her my lovely laptop. I had to get a new PSU for a 5770, as the 350 watt psu although it was powering the 5770 fine and the PC was running Starcraft II at ultra detail, the PSU was making a lot of heat. I did not want to fry everything in the box so I swapped the PSU with a Standard ATX PSU it fitted into the case fine.



Edited, Sep 2nd 2010 11:31am by Theahra
#16 Sep 02 2010 at 9:53 AM Rating: Good
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Quote:
If you really want to get it done, see if you have a Fry's electronics around your area. You can pick up a decent 550-650w for about the same price as new egg with no shipping and no wait.


No Fry's electronics near me, but I will check into other stores. I'd hate to wait for something new to ship at this point. Thanks for all the advice :)
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#17 Sep 02 2010 at 9:54 AM Rating: Decent
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WaxyMilanders wrote:
Quote:
If you really want to get it done, see if you have a Fry's electronics around your area. You can pick up a decent 550-650w for about the same price as new egg with no shipping and no wait.


No Fry's electronics near me, but I will check into other stores. I'd hate to wait for something new to ship at this point. Thanks for all the advice :)


Just be sure it's a good tech store. Don't buy it at Bestbuy or something like that. They will rip you off with a quickness.
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#18 Sep 02 2010 at 9:55 AM Rating: Decent
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Theahra wrote:
As long as your PC is not some sort of ultra slim tiny desktop box you should be fine with most PSU's (Power Supply Units) As long as you get the right sort. ATX, AT etc.


Not necessarily. Many "brand" systems like Dell have unique cases/PSUs. My old Dell, for example, can't use a normal standard PSU sold in your everyday store. It just won't fit unless I saw through some metal.
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#19 Sep 02 2010 at 10:11 AM Rating: Decent
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If you want a cheapish one, shoot for Kingwin or Rosewill (occassionally you'll see a good deal on a Coolermaster or Thermaltake).

Also IMO I'd go for a 550W+ ideally an 800W just in case you decide to upgrade more components in the future. Also do yourself a favor and try to find a modular one.

I just got a 1000W Coolermaster Modular for 99 bucks on sale at Newegg, but the sale is over.
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#20 Sep 03 2010 at 5:09 AM Rating: Good
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got my new power supply last night and it seems good now!
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