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Probably a dead horse but can't get beta to runFollow

#1 Sep 03 2010 at 7:08 PM Rating: Decent
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So I installed the official beta setup thing and when I click on the icon to open it a small black window appears then immediately says "Final Fantasy XIV beta has stopped working". Is there anything specific I did wrong I followed all the steps on the site and I can't figure out anything to get it to work.
#2 Sep 03 2010 at 7:17 PM Rating: Good
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There are like .. 100 threads on that subject, with 1000 possible answers. just look around the site, you will probably find your answer.
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#3 Sep 03 2010 at 7:18 PM Rating: Good
I know Wint had this problem when he first installed. He might know a work around?

Make sure your DirectX and GPU drivers are up to date though. Also, as that first screen is an installer, make sure your firewall \ security software isn't blocking it. Also run the program as an Administrator in Vista \ Win7

*edit* woot 2k posts lol.

I am going to add these tips to the sticky when I get home I think.

Edited, Sep 3rd 2010 6:21pm by Osarion
#4 Sep 03 2010 at 7:26 PM Rating: Good
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Osarion, Goblin in Disguise wrote:
I know Wint had this problem when he first installed. He might know a work around?

Make sure your DirectX and GPU drivers are up to date though. Also, as that first screen is an installer, make sure your firewall \ security software isn't blocking it. Also run the program as an Administrator in Vista \ Win7

*edit* woot 2k posts lol.

I am going to add these tips to the sticky when I get home I think.

Edited, Sep 3rd 2010 6:21pm by Osarion


It would rock if you compiled the fixes to that post. No offense, i'm just tired of typing DirectX 9.0c in so many posts lol. That's usually one of the culprits.
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#5 Sep 03 2010 at 7:58 PM Rating: Decent
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Can you link that sticky when you get it done, please?

I've been looking for a solution for over a week now. None of the 'usual suspects' seem to work. I don't mind so much missing out on the beta... but I hate to think this will go out with the release build and keep me from playing.
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#6 Sep 03 2010 at 8:43 PM Rating: Good
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Catrim wrote:
Can you link that sticky when you get it done, please?

I've been looking for a solution for over a week now. None of the 'usual suspects' seem to work. I don't mind so much missing out on the beta... but I hate to think this will go out with the release build and keep me from playing.


What are your PC specs?
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#7 Sep 03 2010 at 9:50 PM Rating: Decent
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Here's a chunk of dxdiag for ya. Good luck and thank you for just looking.

------------------
System Information
------------------
Time of this report: 9/3/2010, 21:15:21
Machine name: RANDOLPH
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: NV78
BIOS: InsydeH2O Version V2.07
Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz (2 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 4026MB RAM
Page File: 1449MB used, 8612MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.



---------------
Display Devices
---------------
Card name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 4 Series Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_020E1025&REV_07
Display Memory: 1695 MB
Dedicated Memory: 64 MB
Shared Memory: 1631 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3051
Native Mode: 1600 x 900(p) (59.998Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.1892 (English)
Driver Version: 8.15.10.1892
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/2/2009 18:54:16, 5617664 bytes
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Catrim Boudain - Selbina, Gridania

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#8 Sep 03 2010 at 9:52 PM Rating: Good
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It's probably your GPU, Intel chipsets are normally pretty bad when it comes to graphics....I could be wrong though
#9 Sep 03 2010 at 10:03 PM Rating: Decent
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If there weren't people with varied graphics cards, integrated or not, all having the exact same problem, I'd totally believe you and just give up, Mr. Mogwaimon. On the other hand, if I need a 'real' comp... I'd like to know now so I can get to work on it.
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Catrim Boudain - Selbina, Gridania

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#10 Sep 03 2010 at 10:15 PM Rating: Good
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I'd say it is your graphics card. Everything else looks ok to me. Do yourself a favor, and spend a few bucks on a graphics card. You can get an ATI HD 57XX series for less than $150, and i know that it works.
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#11 Sep 03 2010 at 10:21 PM Rating: Good
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Trust me, I had crashing issues as well due to out of date graphics drivers, but whereas I'm running an ATI Radeon 5650 HD, you're running a run of the mill Intel chipset. Honestly spec wise, that and maybe your processor will be what influences performance.

What helped me was looking at the event viewer to find the exact error, and it listed an ATI .dll file as the culprit so I updated my drivers and all was well. You may find similar issues where you'll have to update your graphics drivers, but trust me you will have to get that graphics card upgraded. My system chugs a bit on high and low settings and both the processor and graphics card are better than yours
#12 Sep 03 2010 at 10:23 PM Rating: Decent
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you can upgrade integrated graphics?

EDIT: Yeah, I tried the event viewer... it was blank. -shrug

Edited, Sep 3rd 2010 11:29pm by Catrim
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Catrim Boudain - Selbina, Gridania

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#13 Sep 03 2010 at 10:29 PM Rating: Good
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Well, it depends. If you're running a desktop it's as simple as plugging a PCI-E graphics card into your motherboard, plugging the monitor cable into it rather than the mobo port, installing drivers, and that's that.

Of course depending on how recent your computer is you may have to spring for a new power supply....and if you're on a laptop, it's more difficult to upgrade, if not impossible. It's definitely doable though providing you have a good idea of what you're doing. You could get a pro to look at it but it'll cost ya.
#14 Sep 03 2010 at 10:29 PM Rating: Good
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You can update drivers for anything on your machine. You should always have drivers upto date.
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#15 Sep 03 2010 at 10:30 PM Rating: Decent
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I'm well up to date on drivers.

EDIT: and this is why I jsut wanted a link to the comprehensive list of all answers. I feel like I'm wasting your time.

Edited, Sep 3rd 2010 11:32pm by Catrim
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Catrim Boudain - Selbina, Gridania

"He who looks for the ridiculous in everything shall find it"
#16 Sep 03 2010 at 10:31 PM Rating: Good
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Goto the manufacturers website, and download drivers from them. It may help. I am a little weary though, since most onboard graphics chips can't handle this game.
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#17 Sep 03 2010 at 10:33 PM Rating: Decent
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See, I know people with much crappier laptops than mine that are running it just fine at moderate settings.

And there are people with UBERMACHINES having the exact same problem.

EDIT: I've spent the past several days making sure every driver is current and working. I've went as far as paying for a service to doublecheck for me today.

Edited, Sep 3rd 2010 11:34pm by Catrim
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Catrim Boudain - Selbina, Gridania

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#18 Sep 03 2010 at 10:34 PM Rating: Good
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Catrim wrote:
I'm well up to date on drivers.

EDIT: and this is why I jsut wanted a link to the comprehensive list of all answers. I feel like I'm wasting your time.

Edited, Sep 3rd 2010 11:32pm by Catrim


Ninja post!

Sorry, you posted that as i was posting. Sorry man, but you either need to upgrade, or find something else to play.

P.S. I've spent 300 bucks so far, and going to spend another 600 soon. It sucks, but my PC will be ready for anything that comes out in the next 5 years lol.
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#19 Sep 03 2010 at 10:35 PM Rating: Good
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If people are running it with what you have... then your software environment is the problem.
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#20 Sep 03 2010 at 10:35 PM Rating: Decent
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Ok, thanks for your time.

<3 <3 <3
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Catrim Boudain - Selbina, Gridania

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#21 Sep 03 2010 at 10:36 PM Rating: Good
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Turn off your firewalls. Turn off background apps. Turn off everything that isn't needed.
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#22 Sep 03 2010 at 10:36 PM Rating: Decent
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Yes, including antivirus, Yes, and Yes.
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#23 Sep 03 2010 at 10:39 PM Rating: Good
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What is your internet security set at? Also, there is a possibility, that you have something running that isn't compatible with FF XIV. Did your laptop come with a bunch of crap that you never use?
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#24 Sep 03 2010 at 10:43 PM Rating: Decent
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Ok, you lost me on 'internet security'

It did come with a bunch of crap, but I've turned everything off that I know of. Everything left I either don't know what it is or just sounds important.
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Catrim Boudain - Selbina, Gridania

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#25 Sep 03 2010 at 10:46 PM Rating: Good
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Do you have a windows disk?
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#26 Sep 03 2010 at 10:48 PM Rating: Decent
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No.
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#27 Sep 03 2010 at 10:57 PM Rating: Good
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Do me a favor, open your start menu, type Event into the text bar that's there. Go into Event Viewer when it pops up. When you're there you'll see a folder on the left side that says custom views. Open this and select Administrative Events. You should see a listing of errors, warnings, etc. Find a line that says Error in the first column and Application Error in the third column and click. Text will pop up below....listed within the text should be a program related to FFXIV, like ffxivgame.exe or ffxivboot.exe. If so, copy it all here and post it.
#28 Sep 03 2010 at 11:00 PM Rating: Good
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Try uninstalling all of those programs you don't use. I'm sorry, but i just think you should upgrade. You can try to get your pc to run the game like crap, but in the end... if it runs... it will be crap. Not trying to be a ****, i just think you want more from this game that your notebook can give you.
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#29 Sep 03 2010 at 11:05 PM Rating: Decent
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Ok, first off... thanks for the tutorial on how to do that. I apparently missed a step before.

Log Name: Application
Source: Application Error
Date: 9/3/2010 10:46:00 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Randolph
Description:
Faulting application name: ffxivboot.exe, version: 0.9.1.0, time stamp: 0x4c24bc27
Faulting module name: ffxivboot.exe, version: 0.9.1.0, time stamp: 0x4c24bc27
Exception code: 0xc0000005
Fault offset: 0x0056a705
Faulting process id: 0x654
Faulting application start time: 0x01cb4bec118c102c
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV Beta Version\ffxivboot.exe
Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV Beta Version\ffxivboot.exe
Report Id: 4feb0d62-b7df-11df-95d3-00262265b5f8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-09-04T04:46:00.000000000Z" />
<EventRecordID>10367</EventRecordID>
<Channel>Application</Channel>
<Computer>Randolph</Computer>
<Security />
</System>
<EventData>
<Data>ffxivboot.exe</Data>
<Data>0.9.1.0</Data>
<Data>4c24bc27</Data>
<Data>ffxivboot.exe</Data>
<Data>0.9.1.0</Data>
<Data>4c24bc27</Data>
<Data>c0000005</Data>
<Data>0056a705</Data>
<Data>654</Data>
<Data>01cb4bec118c102c</Data>
<Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV Beta Version\ffxivboot.exe</Data>
<Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV Beta Version\ffxivboot.exe</Data>
<Data>4feb0d62-b7df-11df-95d3-00262265b5f8</Data>
</EventData>
</Event>
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Catrim Boudain - Selbina, Gridania

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#30 Sep 03 2010 at 11:11 PM Rating: Decent
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Is the game really so graphically different from say running STO or Aion at full settings just fine with only a minor issue in overheated thighs that I can't even run the installer at base settings? Not even the installer?
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Catrim Boudain - Selbina, Gridania

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#31 Sep 03 2010 at 11:12 PM Rating: Decent
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and before I get distracted and start doing something else...

Thank you all for your information.

Even if this doesn't work out for me, it might help someone else.
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Catrim Boudain - Selbina, Gridania

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#32 Sep 03 2010 at 11:28 PM Rating: Good
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Hmmm...I can't glean any info from that log, it's very similar to the one I get sometimes playing the beta. The event I got when the installer crashed clearly blamed the video drivers....

Second, you may be able to run Aion and STO, but FFXIV is a different program.Just because one graphically intensive game will run doesn't mean another will.Frankly I'm surprised you can run those...But to put it another way different programs are coded to use different parts of a computer, like for example....most PC games tend to use both the processor and graphics card equally. Emulators tend to use the processor moreso than the graphics card. For virtual machines one needs a lot of RAM to run multiple VMs efficiently.

As for FFXIV, I'm not entirely sure what it uses most but whatever it does use most it doesn't use well. Like I said it runs choppy even for my computer which while not top of the line is pretty close IMO. I'm able to run Mafia II on pretty **** good settings with basically no stuttering and it looks better than FFXIV in some ways....but it's also optimized better than FFXIV seems to be so it will not only run on more setups but quicker as well.

I might be pulling this info out of my ***, BTW....it's late and I need sleep XD But I'm pretty sure about this stuff.
#33 Sep 03 2010 at 11:37 PM Rating: Decent
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I only listed those two because they were MMOs and I thought they were pretty. I run everything just fine. Like I said, I'm not really that interested in the beta... I'm one of those people who refuses to watch the movie trailer so he's suprised on release. It would have been nice to get the bulk of the data now, but again... no biggie.

It's a betainstaller... not even v1.0, will it even ship? will I have to deal with this prog on release or will they either 1, have it fixed or 2, drop it because it's unnecessary. I'm not the only person having this problem by any means.

My friends with crappier laptops have been hovering overhead in their roflcopters for days... it's getting old. I'm just going to hope for the best and keep space on my credit card for an emergency machine.

Edited, Sep 4th 2010 12:38am by Catrim
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Catrim Boudain - Selbina, Gridania

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#34 Sep 03 2010 at 11:46 PM Rating: Good
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Nah, nah, I understand dude. It's just that this program seems to be very picky....SE isn't exactly known for their PC games, haha. I wish I could get it working for you, but I'm only an IT student, not an actual IT dude yet, unfortunately. Even then it is a beta that's been out for only what, 2-3 days? Difficult to provide support for that when you don't even work for the company, ha.
#35 Sep 04 2010 at 12:21 AM Rating: Decent
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Well you gave it a **** of a try.
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Catrim Boudain - Selbina, Gridania

"He who looks for the ridiculous in everything shall find it"
#36 Sep 04 2010 at 12:38 AM Rating: Decent
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Had the same problem with Vista, one quick trip to Nvidia and a short driver update sorted out the problem completely, also run as admin in Vista (for Vista users) and lower the game settings in the config file found in the FF XIV folder.

Only had one ctd since.

Edited, Sep 4th 2010 2:40am by Elfishgene
#37 Sep 04 2010 at 12:53 AM Rating: Decent
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Driver is updated. All drivers updated... then I went and bought DriverScanner to make sure they were updated.

Ran as Admin.

Used lowest game settings possible.

Thanks for the try.
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Catrim Boudain - Selbina, Gridania

"He who looks for the ridiculous in everything shall find it"
#38 Sep 04 2010 at 12:58 AM Rating: Decent
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Just a thought but maybe your having driver conflict issues, have you tried deleting all previous drivers completely from your system before updating?
#39 Sep 04 2010 at 1:56 AM Rating: Decent
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Um... no.

Never even occured to me. I can barely find files I'm looking for... I know there's no other version of my display driver because I've tried rolling back. I can think of a half dozen drivers I've tried to plug in, trying to fix this, that I should probably go back and delete.
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Catrim Boudain - Selbina, Gridania

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#40 Sep 04 2010 at 2:00 AM Rating: Decent
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On the bright side... I've corrected dozens of minor other problems unrelated to FFXIV today with this thread I've hijacked.

<3 <3 <3
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Catrim Boudain - Selbina, Gridania

"He who looks for the ridiculous in everything shall find it"
#41 Sep 04 2010 at 6:35 AM Rating: Decent
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I'm hoping to hijack it a bit here. I have the same problem with Win 7 - 64 bit.

HP Core2 Quad
Integrated Intel GMA

Before anyoen says anything, I'm waiting on my power supply and updated GPUJ, I know it will play like crap with this GPU. But I'm just trying to set it up so it's ready and no avail..

So I had the error on the updater, I uninstalled my GPU driver, and reinstalled it and the updater works perfectly.

But now it gets the same error after the log in screen when the game tries to load. Event Viewer says:


Faulting application name: ffxivgame.exe, version: 0.9.1.0, time stamp: 0x4c8007f7
Faulting module name: msvcrt.dll, version: 7.0.7600.16385, time stamp: 0x4a5bda6f
Exception code: 0xc0000005
Fault offset: 0x00009b60
Faulting process id: 0xc40
Faulting application start time: 0x01cb4c2c630047c8
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV Beta Version\ffxivgame.exe
Faulting module path: C:\Windows\syswow64\msvcrt.dll
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#42 Sep 04 2010 at 6:51 AM Rating: Decent
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Louis:
Try updating your Visual C++ Runtime
Download is here: http://www.microsoft.com/downloads/details.aspx?FamilyID=9b2da534-3e03-4391-8a4d-074b9f2bc1bf&displaylang=en

Catrim:
You *could* try the same thing, but it's not the obvious suspect, but it's a good thing to do anyways. Have you tried redownloading the launcher from the SE website?

Edited, Sep 4th 2010 8:53am by hints
#43 Sep 04 2010 at 7:10 AM Rating: Decent
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hints wrote:


No dice;;

Same msg in event viewer..
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#44 Sep 04 2010 at 7:44 AM Rating: Decent
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I think it's just the intel graphics that seems to be the problem, i've got more or less the same setup as you have on this laptop and i'm having the exact same problem. I'm not too fussed that it don't work on this anyway, ordered new computer a couple of weeks ago. Personally I think you should just invest in getting a new comp or try upgrading your GPU but to be honest, that sounds like a lot of hassle.
#45 Sep 04 2010 at 9:01 AM Rating: Decent
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It's not just Intel graphics... most of the people having this problem in other threads have ATI cards...
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Catrim Boudain - Selbina, Gridania

"He who looks for the ridiculous in everything shall find it"
#46 Sep 04 2010 at 9:14 AM Rating: Good
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That's true, but at least the ATI card issue is easy to point out, haha. The issue you Intel guys are having....not so easy since the program blames itself for crashing, rather than an external .dll.
#47 Sep 04 2010 at 10:20 AM Rating: Decent
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My horses name was Beta as well he couldn't run but i don't think he was dead.

~

OTOH ...

looks like it is your graphics card.
Card name: Mobile Intel(R) 4 Series Express Chipset Family

http://www.ffxivcore.com/wiki/Graphics_Card_Matrix

Also your CPU isn't to great. It has a 2mb cache with a 800 MHz FSB
Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz (2 CPUs), ~2.2GHz

http://www.ffxivcore.com/wiki/Processor_Matrix

I also have doubts about the type of ram and the ammount you have in relation to the CPU FSB
Memory: 4096MB RAM

I do have a rope though try and see if your graphics card has any patches for shader 2.0b support and you might be able to get the game running on Dx 9.0c

~
#48 Sep 04 2010 at 10:41 AM Rating: Decent
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Well, it's a moot point now.

I tried uninstalling/reinstalling the driver... and I can't get it to reinstall.

WTS: Paperweight. Real pretty.
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Catrim Boudain - Selbina, Gridania

"He who looks for the ridiculous in everything shall find it"
#49 Sep 04 2010 at 11:03 AM Rating: Decent
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If you can get your drivers working go to your FFXIV install folder and run the ffxivconfig.exe

Select system information and copy the details to the clipboard and paste them here.

I don't know if you want to paste the lost (it shows everything that is running and installed ...) so just edit out the bits that don't involve your graphics card.

I posted mine for reference.

Graphic Device(s) NVIDIA GeForce GTS 250
+Device \\.\DISPLAY1
+Chip GeForce GTS 250
+Maker NVIDIA
+Video Memory 512.0 MB
+Shared Video Memory Unknown
+DAC Type Integrated RAMDAC
+Display Mode 1920 x 1080 (32 bit) (60Hz)
+Driver nv4_disp.dll
+Driver Version 6.14.0012.5896
+Driver Date 7/9/2010 15:38:00
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported



The bold parts are what i am interested in.

~
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