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#1 Sep 08 2010 at 11:06 AM Rating: Decent
3 posts
I've preordered the collector's edition and now think I can't run it due to this error, any help?

Problem Event Name: APPCRASH
Application Name: ffxivgame.exe
Application Version: 0.9.1.0
Application Timestamp: 4c854dc6
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.6002.18005
Fault Module Timestamp: 49e0379e
Exception Code: c0000005
Exception Offset: 00009b2b
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160


I desperately want to know if this can be fixed, so I can return my collector's edition if I cannot play it. Thank You.
#2 Sep 08 2010 at 11:11 AM Rating: Decent
**
340 posts
Updated your video card drivers and direct x in that order.
____________________________
RJO
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Guild Leader - Aureus Knights
#3 Sep 08 2010 at 11:12 AM Rating: Decent
**
340 posts
And for good measure make sure your windows update is current.
____________________________
RJO
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Guild Leader - Aureus Knights
#4 Sep 08 2010 at 11:23 AM Rating: Decent
3 posts
thank you, I'm only a novice in computer software, and i desperately want to play this game. how do you install dircect x? i can find display drivers fine.



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