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ffxivboot.exe crashes immediately (common problem?)Follow

#1 Sep 09 2010 at 3:46 PM Rating: Default
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*** Edit: Fixed this problem by creating a new user account in windows, restarting and logging into that account, starting the program, then replacing the "FFXIV beta" folder in my documents\my games\ with the one from the new user. The problem then stopped occuring. No idea why yet. ***

I've made a video showing what happens when I attempt to run FFXIV. This is what happens on both of my computers. They are both 32 bit Windows XP with SP3. It also happens on internal and external install directories on this PC. Since this seems to be a common problem, hopefully the video will be useful in explaining exactly what is happening, and some of what is -not- the cause. My guess is there's some flawed code coming from SE that wasn't tested properly before release. Who knows.

link -> http://www.youtube.com/watch?v=daGKF6WB7XE

Things checked in video:
> Filesize:
Size of downloaded installer and the listed size on the beta test site are identical.
Therefor, the file I downloaded is a fully in-tact and correct file.

> Display of the very top section of the error details...the rest of it probably won't do much good.

> System Hardware (not that it would make a difference at this point):
Abit IP35 pro motherboard
Nvidia GTX 470 GPU
Intel Q9550 CPU
4 GB OCZ 1066
Some 250 GB hard drive and a 160 GB external, both WD.

> Short demo of benchmark, to prove that I can run it fine.
Visual artifacts in the bencmark are 100% due to video compression, NOT actual rendering problems.

Not shown:

list of services running on startup and presumably @ the time of every crash:
http://imgur.com/ubMjE.jpg

And just to brag a little, my benchmark score was slightly higher than 6000. :)

Edited, Sep 10th 2010 10:25am by sevenfour7823
#2 Sep 09 2010 at 3:53 PM Rating: Good
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What directx version do you have. What video card and chipset drivers do you have installed?
#3 Sep 09 2010 at 3:59 PM Rating: Decent
9 posts
Directx 9.0c
Nvidia drivers 258.96, the latest release version for my card...you can see this in the video when GPU-Z is open.
I fail to understand why this would be an issue loading the actual updater, though. Can you explain?

Edited, Sep 9th 2010 6:02pm by sevenfour7823
#4 Sep 09 2010 at 4:03 PM Rating: Good
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There are other people having similar issues, so it is data gathering, looking for trends. I saw a post on the support site about windows xp needing to have UPNP enabled in the tcp protocols. I'll see if I can relocate that.
#5 Sep 09 2010 at 4:09 PM Rating: Good
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See if this has any help. There are UPNP (Universal Plug and Play) for routers and for your network card.

http://ffxiv.zam.com/forum.html?game=268&mid=1282367905291145437&howmany=50
#6 Sep 09 2010 at 4:15 PM Rating: Good
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This is in the FFXIV support center. In regards to the updater. This is the only thing that I can find on the support site that actually has ANY kind of information for their program. Anyone else have any ideas?

We would like to take this moment to provide solutions on the issues that could occur during the version update.

- Progress bar stops at certain point during the version update There is a possibility where version update data download have failed. If there is no change on progress bar for more than 20 minutes, please shut down FINAL FANTASY XIV Beta Version and restart the game.

- Version update progresses slowly/Time out occurs during the version update If the number of remote connections remains to be 0, there is a possibility where UPnP settings are not correct. By adjusting UPnP settings, version update may progress faster. Please refer to the following and make adjustments.

Windows XP:
1. From the Control Panel, select “Network Connections” -> from the toolbar, select “Advanced” -> then select “Optional Networking Components…”
2. Select “Network Services” -> choose “Details.”
3. Check the “UPnP User Interface” box and select OK.

Windows Vista:
1. From the Control Panel, select “View network status and tasks” -> in the “Sharing and Discovery” box change the “Network Discovery” setting to “Turn on network discovery” and select “Apply”.
2. From the Control Panel, select “Additional Options” -> then choose “Security” from the left tab. Select “Allow a program through Windows Firewall”
3. Select the “Exceptions” tab, and in the “Program or port” box, check the “Network Discovery” box. Finally, select “Apply” and then “OK.”

Windows 7:
UPnP is enabled under Windows 7 default settings. Unless you have previously changed these settings, no setup is required.

*Instructions on adjusting UPnP settings is explained along with screenshots are available at the following page.
https://dev-na.ffxiv.com/ubbthreads.php?ubb=showflat&Number=16619

Above instructions are for setting adjustments on Windows. In case you are using network router, you may also need to adjust the UPnP settings on network router as well. If the version update does not progress properly even after you make an adjustment on Windows, please review the settings on network router.
#7 Sep 09 2010 at 4:19 PM Rating: Default
9 posts
UPnP is enabled (windows and router), I forwarded the suggested ports, and the same thing happens.

Edited, Sep 9th 2010 6:22pm by sevenfour7823
#8 Sep 09 2010 at 4:28 PM Rating: Good
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472 posts
Here is a thread of people crashing. It has a range of operating systems. Some of them posted back and said that they fixed the application crash.

http://ffxiv.zam.com/forum.html?game=268&mid=1283281931323545475&page=1
#9 Sep 09 2010 at 4:42 PM Rating: Decent
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I've seen that thread, none of it really applies. I don't think anyone replying to that thread even knows what they're talking about.
#10 Sep 09 2010 at 5:01 PM Rating: Good
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I'm just now running into this issue myself. Here's my story/info:

I've been playing beta with no problems whatsoever since open beta started on a GeForce GTX 275, ran great, system can handle beta no problem. The video card itself died last Saturday (fan died, card burned), and I replaced it with a Radeon HD 5850. My husband has a computer with nearly the same specs as my own also running a Radeon HD 5850. He's able to play the beta no problem, and has since open beta started. As soon as I put my new card in and updated drivers to most recent, I get the same crash at startup. My husband and I are rather stumped at why his system, now spec'd exactly the same as mine, can run the beta while I cannot.

I'm on Win7 64 bit, AMD Athlon II X4 630 Processor, 6 GB Ram, XFX Radeon HD 5850. If more info needed, let me know.
#11 Sep 09 2010 at 5:25 PM Rating: Good
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BlueDolphin wrote:
I'm just now running into this issue myself. Here's my story/info:

I've been playing beta with no problems whatsoever since open beta started on a GeForce GTX 275, ran great, system can handle beta no problem. The video card itself died last Saturday (fan died, card burned), and I replaced it with a Radeon HD 5850. My husband has a computer with nearly the same specs as my own also running a Radeon HD 5850. He's able to play the beta no problem, and has since open beta started. As soon as I put my new card in and updated drivers to most recent, I get the same crash at startup. My husband and I are rather stumped at why his system, now spec'd exactly the same as mine, can run the beta while I cannot.

I'm on Win7 64 bit, AMD Athlon II X4 630 Processor, 6 GB Ram, XFX Radeon HD 5850. If more info needed, let me know.


That is very interesting. So yours crashes at startup as well and the only thing that was changed was a video card. And sevenfour has an nvidia card and is experiencing possibly the same crash. I try to dig around for information so I apologize for making anyone jump through hoops.

BlueDolphin, could you confirm that you have the latest video card drivers and motherboard chipset drivers and post back?

Thanks
#12 Sep 09 2010 at 5:37 PM Rating: Good
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Parsalyn wrote:
BlueDolphin wrote:
I'm just now running into this issue myself. Here's my story/info:

I've been playing beta with no problems whatsoever since open beta started on a GeForce GTX 275, ran great, system can handle beta no problem. The video card itself died last Saturday (fan died, card burned), and I replaced it with a Radeon HD 5850. My husband has a computer with nearly the same specs as my own also running a Radeon HD 5850. He's able to play the beta no problem, and has since open beta started. As soon as I put my new card in and updated drivers to most recent, I get the same crash at startup. My husband and I are rather stumped at why his system, now spec'd exactly the same as mine, can run the beta while I cannot.

I'm on Win7 64 bit, AMD Athlon II X4 630 Processor, 6 GB Ram, XFX Radeon HD 5850. If more info needed, let me know.


That is very interesting. So yours crashes at startup as well and the only thing that was changed was a video card. And sevenfour has an nvidia card and is experiencing possibly the same crash. I try to dig around for information so I apologize for making anyone jump through hoops.

BlueDolphin, could you confirm that you have the latest video card drivers and motherboard chipset drivers and post back?

Thanks


I have confirmed I'm running the most recent drivers for my video card, Driver Date 8/3/10, Version 8.762.0.0 . I'm not too sure how to check my motherboard drivers, is there an easy way to check? Sorry, I'm a user who mucks about until they find something, rather than knowing where everything is. ^^;
#13 Sep 09 2010 at 5:43 PM Rating: Good
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BlueDolphin wrote:
Parsalyn wrote:
BlueDolphin wrote:
I'm just now running into this issue myself. Here's my story/info:

I've been playing beta with no problems whatsoever since open beta started on a GeForce GTX 275, ran great, system can handle beta no problem. The video card itself died last Saturday (fan died, card burned), and I replaced it with a Radeon HD 5850. My husband has a computer with nearly the same specs as my own also running a Radeon HD 5850. He's able to play the beta no problem, and has since open beta started. As soon as I put my new card in and updated drivers to most recent, I get the same crash at startup. My husband and I are rather stumped at why his system, now spec'd exactly the same as mine, can run the beta while I cannot.

I'm on Win7 64 bit, AMD Athlon II X4 630 Processor, 6 GB Ram, XFX Radeon HD 5850. If more info needed, let me know.


That is very interesting. So yours crashes at startup as well and the only thing that was changed was a video card. And sevenfour has an nvidia card and is experiencing possibly the same crash. I try to dig around for information so I apologize for making anyone jump through hoops.

BlueDolphin, could you confirm that you have the latest video card drivers and motherboard chipset drivers and post back?

Thanks


I have confirmed I'm running the most recent drivers for my video card, Driver Date 8/3/10, Version 8.762.0.0 . I'm not too sure how to check my motherboard drivers, is there an easy way to check? Sorry, I'm a user who mucks about until they find something, rather than knowing where everything is. ^^;


I would need to know the model of your motherboard, if you can find that :) If it is the same as your husbands go steal his drivers.

*Edit: That is actually a good idea by accident. Go look at what drivers he has and install the exact same ones, if it is compatible?

Edited, Sep 9th 2010 7:44pm by Parsalyn
#14 Sep 09 2010 at 6:01 PM Rating: Decent
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I'm sure the helpful wizards around here have some genius to share, but I guess I will throw in my pitiful .02 cents. If i were in your shoes...

Got to Beta Settings and switch to a lower or lame resolution and with graphic extras turned off.....

Get good with a registry editor and hack out anything in the background. Some background services that appear to be off, may actually be on. Read a decent tutorial on registry management and use a quality software to scan and clean it. Most people do this, but many people don't.

Anti-virus software doesn't like FFXIV...so far anyways. Many people reported issues when updating patches, the Anti-virus software can see it as a unauthorized .exe attempting to re-write system files so it may cancel the update or delete the patch you just downloaded.

This also applies for Adware scanners, spyware software, trojan software, and even silly background software you have running in the background. This includes junk for digital cameras, cell phone software, EG: junk software I consider.

But you probably know that already. Check your mobo and video card manufacturer forums to see if others are experiencing anything similar. Some problems can be traced to a singular piece of hardware.

Look at any unusual hardware you may have. Strange frequency DDR3? Weird 3rd party Soundcard? Old school networking card or killer nic card? Look at anything unusual in software/hardware as some drivers may be causing the crash. In my experience crazed gamers run strange hardware combinations and as such are sometimes the culprit.

Are you using a SSD drive with a bad memory controller?
Are you using any hacked software or custom written files EG: hardware mouse
Are you using "turbo memory" software? or "Turbo Internet Speed" software?
What kind of router/firewall are you using? Are they popular brands?
Are you using a RAID array?
Can you run PI benchmarks without crashing?
Can you run other DX 9 games without crashing or glitching?
Do you use a strange soundcard, gaming mouse, Display switcher or anything else weird?
What temp is your CPU running at? Are you doing ok at 100% load? Prime 95?

I know how frustrating it can be when dealing with mysterious issues like this and I hope my suggestions might spark some idea. If worst comes to worst you can always backup your software and re-install your operating system.

However the catch 22 is... if it's a hardware issue or a potential driver issue the same problem could occur on your newly installed system as well.

Ok Worst case Worst case worst case....sell on the local craigslist and buy a new rig.

I wish you the best and good luck!
#15 Sep 09 2010 at 6:08 PM Rating: Decent
35 posts
@ Blue Dolphin. Did you remove the Nvidia drivers before installing the ATI drivers? If not I would recommend removing them both and then re-installing the ATI drivers.

@ Sevenfour: I have the same CPU and Graphic Card & Memory as you, and my game plays fine,
have you updated your directx?
Here's the link to the update for DirectX 9.0 C which was released about 2-3 months ago

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3#QuickDetails


Also with your spec you should be running Win 7 to be able to utilize DirectX 11
#16 Sep 09 2010 at 6:20 PM Rating: Decent
9 posts
Yes, my DirectX is completely up to date. I don't think that would affect it anyway, seeing as the program crashes before it even does anything related to 3D.

About Windows 7: No thanks. I think DX10 and 11 are gimmicky, and they also perform worse in most programs in the benchmarks I've seen. Windows 7, even on the lightest configuration, uses up more memory than an equivalent setup of XP. I also don't really like the changed interface for a lot of commonly used features, nor do I like the actual shell styles. I'll switch when there's something worth switching for. :)

After reading the other replies in this thread, I'm nearly convinced that it's a software issue. Although, I read a post in another thread somewhere of a person having the same problem with a fresh install (forgot which OS),



Quote:

Got to Beta Settings and switch to a lower or lame resolution and with graphic extras turned off.....


Um, no, the program is not loading any 3D yet and I got a score of 6000 in the benchmark. 99.99% sure this problem is unrelated to graphic settings.

Quote:

Get good with a registry editor and hack out anything in the background. Some background services that appear to be off, may actually be on. Read a decent tutorial on registry management and use a quality software to scan and clean it. Most people do this, but many people don't.


What kind of background services would affect this game?

Quote:

Anti-virus software doesn't like FFXIV...so far anyways. Many people reported issues when updating patches, the Anti-virus software can see it as a unauthorized .exe attempting to re-write system files so it may cancel the update or delete the patch you just downloaded.


I don't run any anti-virus software on this PC. And no, I do not have viruses.

Quote:

This also applies for Adware scanners, spyware software, trojan software, and even silly background software you have running in the background. This includes junk for digital cameras, cell phone software, EG: junk software I consider.


Trust me, I don't have any of that.

Quote:

Look at any unusual hardware you may have. Strange frequency DDR3? Weird 3rd party Soundcard? Old school networking card or killer nic card? Look at anything unusual in software/hardware as some drivers may be causing the crash. In my experience crazed gamers run strange hardware combinations and as such are sometimes the culprit.


Windows thinks my CPU is a quad Pentium 3 for reasons I do not know. However, the same issue occurs on my other PC which has a relatively similar install, only with an actual pentium 4, 1 gb of ocz 667 mhz memory, and an ATI X1650 all at stock settings. I think these are all pretty standard, even if they're not powerful enough to run the game properly. The same issue does not occur on my friend's PC, which is also Windows XP 32 bit, has one of the hyper-threaded pentium 4's, 4 GB of some PNY memory, and a 9600 GSO.

Quote:

Are you using a SSD drive with a bad memory controller?

No, I have no SSD.

Quote:

Are you using any hacked software or custom written files EG: hardware mouse

Yes, a custom uxtheme.dll to allow custom styles and increased usb mouse polling rate.
My other PC does not have either of these.
The friend's PC that the game works on does have the 'fixed' uxtheme.dll

Quote:

Are you using "turbo memory" software? or "Turbo Internet Speed" software?

**** no.

Quote:

What kind of router/firewall are you using? Are they popular brands?

Netgear WGR614v7 router, it appears to be rather popular

Quote:

Are you using a RAID array?

No

Quote:

Can you run PI benchmarks without crashing?

Well, I can run intel burn test without crashing...

Quote:

Can you run other DX 9 games without crashing or glitching?

I play Crysis, Starcraft 2, Battlefield BC2, & others with no artifacts and no crashing

Quote:

Do you use a strange soundcard, gaming mouse, Display switcher or anything else weird?

Gaming mouse and onboard sound, but I don't have the drivers for the mouse installed.

[quote]
What temp is your CPU running at? Are you doing ok at 100% load? Prime 95?
[/quote]
At 100% load running prime, it's about 65C. In any other program, it never passes 60.

:(

Edited, Sep 9th 2010 8:36pm by sevenfour7823
#17 Sep 09 2010 at 6:22 PM Rating: Decent
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A few things I would try.

- Try to start the game in window mode
- Set your CPU to stock settings and try it again, either in full screen or in window mode (same for GPU if you OCed it)

Good luck :)

Edited, Sep 9th 2010 8:24pm by Shoomy

Edited, Sep 9th 2010 8:26pm by Shoomy
#18 Sep 09 2010 at 6:27 PM Rating: Decent
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I had this problem when I plugged in my gamepad and didn't have the gamepad software running or the Gamepad Properties open.

Try unplugging the gamepad if you have one. If not, ignore this post entirely.
#19 Sep 09 2010 at 6:48 PM Rating: Good
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Sorry for the delay, been trying to gather the information requested. I'm not really a power user, just kinda a dabbler, I guess. :)

Quote:
I would need to know the model of your motherboard, if you can find that :) If it is the same as your husbands go steal his drivers.

*Edit: That is actually a good idea by accident. Go look at what drivers he has and install the exact same ones, if it is compatible?

We both have the same motherboard, our PCs were built at the same time. Where's the motherboard information at, so I can compare it with my husband's? I'm familiar with the control panel, but I don't know where specifically the motherboard information is. Thanks for being patient. :)

Quote:
@ Blue Dolphin. Did you remove the Nvidia drivers before installing the ATI drivers? If not I would recommend removing them both and then re-installing the ATI drivers.

Yes, I removed all Nvidia drivers manually, and also ran Driver Sweeper to clean up the remaining bits.
#20 Sep 09 2010 at 7:07 PM Rating: Good
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Good news! Shortly after posting, I finally figured out where the motherboard info was. Turns out I was running an older motherboard driver than my husband's. I updated mine to match his, and everything seems kosher. I'm updating as we speak. *knock on wood*

I'm glad it was something easy like that, but I'm sorry for wasting your time when it was something simple. Hopefully everybody else irons out their issues too. :)
#21 Sep 09 2010 at 7:11 PM Rating: Decent
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Interesting, what driver did you update from/to and for what board exactly?

P.S. I have the latest chipset driver and the latest bios for my motherboard (both of which are from 2008) One thing weird is that my CPU displays as "Pentium III Xeon processor" in windows. CPU-Z shows the actual data.

editeditedit found a version 18 bios for this motherboard that isn't on the official site...I'll try it and report back.

Edited, Sep 9th 2010 9:32pm by sevenfour7823
#22 Sep 09 2010 at 7:34 PM Rating: Decent
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Hmmmm.... try using a different mouse? It's a software mouse anyway so a gaming mouse won't help.

I hate to say it but sometimes software installations can just go wrong. Maybe un-install and re-install the beta. I know this sucks, but I'm just going down the list really.

Try swapping video cards. I know that's tough too since you have a good GPU but it's a matter of investigation and while you suspect a software issue... other people have your GPU and are running fine with it. Make sure your desktop resolution matches your beta config settings @ 32 bit color. The game doesn't support full screen yet and runs in a window. I assume your windows settings are all set to default?

In tracking down hardware issues its a matter of swapping components until you find the culprit, the fastest way of determining the problem in normal circumstances.

You can try a different OS
swapping out ram sticks
try a different PSU

i know those things may appear unrelated but you can never tell what the source of the issue is, and it could be anything at this point. I really wish i had more definitive answers Seven. I will go search the net and if anything promising comes up i will reply to this thread.

I really wish the best for you.

#23 Sep 09 2010 at 7:56 PM Rating: Decent
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If I can't use this mouse, I'm not going to play the game. It's not a matter of accuracy or anything, but simply comfort and quality of the product.

I've reinstalled the beta about 5 times already.

The resolution and GPU don't matter, it's not even getting the point where it would have to run a fullscreen window or 3D rendering. I have it set to 1600x900 windowed anyway which is lower than my monitor's resolution.
If I can find a **** flash drive that works I'll update to the newest beta bios for my motherboard, might fix it. If it's a hardware problem, I guess I won't play. I'm not going to get new hardware only for FFXIV when I just dropped $700 on some about 3 months ago to run every game I have at max settings with 60+ fps :)
#24 Sep 09 2010 at 8:33 PM Rating: Good
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Just to confirm BlueDolphin. The game does not crash at the start anymore?

Sevenfour, to clarify, she updated her software drivers for the motherboard drivers. I don't think she flashed the bios. But that certainly is another variable for things that we all need to look for. I'd like to thank both of you for hashing this out.

Edited, Sep 9th 2010 10:34pm by Parsalyn

Edited, Sep 9th 2010 10:36pm by Parsalyn

Edited, Sep 9th 2010 10:37pm by Parsalyn
#25 Sep 09 2010 at 8:40 PM Rating: Decent
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I know, I updated my motherboard drivers for my chipset too. But that didn't change anything. I guess I'm not flashing my bios to version 18 though, because I can't get it to boot from the USB drive with them on it. I already did flash it to version 17 over a month ago, which is the latest official release, but version 18 is a beta which I found online that's supposed to add better support for 45nm quad core CPUs. I can't get it to work though, so I guess I'm SOL.

I'd also like to add that I have the same issue with my netbook, which is also XP SP3. Somewhat lighter but basically the same install as this one.

Maybe it's an XP thing?

Edited, Sep 9th 2010 10:41pm by sevenfour7823
#26 Sep 09 2010 at 9:11 PM Rating: Good
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sevenfour7823 wrote:
I know, I updated my motherboard drivers for my chipset too. But that didn't change anything. I guess I'm not flashing my bios to version 18 though, because I can't get it to boot from the USB drive with them on it. I already did flash it to version 17 over a month ago, which is the latest official release, but version 18 is a beta which I found online that's supposed to add better support for 45nm quad core CPUs. I can't get it to work though, so I guess I'm SOL.

I'd also like to add that I have the same issue with my netbook, which is also XP SP3. Somewhat lighter but basically the same install as this one.

Maybe it's an XP thing?

Edited, Sep 9th 2010 10:41pm by sevenfour7823


Humor me and try creating a new xp user profile and log in. Then remove everything from startup that is not system critical. Start > Run > msconfig. I am sure you are familiar. If not I can help. Reboot and log into that bare profile and try to run the game. Again, thanks for being so intuitive.

#27 Sep 09 2010 at 11:58 PM Rating: Decent
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Works on the other profile. Also, the services loaded seem to have no effect.
Edit: Replaced the Final Fantasy XIV beta folder in my normal profile with that of the test profile. Now it works.

???


And now, the software cursor is ruining my life.

Edited, Sep 10th 2010 2:00am by sevenfour7823

Edited, Sep 10th 2010 2:01am by sevenfour7823
#28 Sep 10 2010 at 12:28 AM Rating: Good
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Unfortunately a very common problem FFXI has. Everyone here's not the only one. The only fixes I can find involve updating all drivers, and it only works if you're real lucky.

Edited, Sep 10th 2010 1:30am by Raptorian
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#29 Sep 10 2010 at 8:33 AM Rating: Good
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sevenfour7823 wrote:
Works on the other profile. Also, the services loaded seem to have no effect.
Edit: Replaced the Final Fantasy XIV beta folder in my normal profile with that of the test profile. Now it works.

???


And now, the software cursor is ruining my life.

Edited, Sep 10th 2010 2:00am by sevenfour7823

Edited, Sep 10th 2010 2:01am by sevenfour7823


Wow, well I am glad that it is fixed. Any system admins here that understand user rights and might have a theory on the original issue of crashing and moving the folders around? I have hit the wall on this one :P

I curse the software cursor! Seriously I want a hardware cursor :)

Edited, Sep 10th 2010 10:34am by Parsalyn
#30 Sep 11 2010 at 10:30 PM Rating: Decent
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For those with ATI gfx cards that are currently having problems i was having the same problem with my ATI mobility radeon 5450 and i ended up getting it to work by installing the 10.5 catalyst driver, after i got that working i upgraded back to 10.8 and there are no problems the problems i was having was that atiumdag.dll was not updating to what it was supposed to be with 10.8 so by deleting all my ati drivers and installing an old version somehow it ended up working, hope this helps someone
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#31 Sep 18 2010 at 8:53 AM Rating: Decent
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Hey I downloaded the 10.9 catalyst drivers and its still not working. I dont even know if it even upgraded becos it doesnt show the catalyst version instead it shows the catalyst control center version.
The version is 2010.0122.858.16002
Is this the latest? Both the benchmark and the beta client crash on start up before anything. My specs are
i7 Q720@1.6Ghz (2.7 at turbo)
Ati Radeon 5650 1GB DDR3
4GB RAM
I got DirectX 11 and when i let windows search for updates on the drivers it says they are up to date.

HALP!
#32 Sep 18 2010 at 10:01 AM Rating: Decent
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Yomanpepsican wrote:
Hey I downloaded the 10.9 catalyst drivers and its still not working. I dont even know if it even upgraded becos it doesnt show the catalyst version instead it shows the catalyst control center version.
The version is 2010.0122.858.16002
Is this the latest? Both the benchmark and the beta client crash on start up before anything. My specs are
i7 Q720@1.6Ghz (2.7 at turbo)
Ati Radeon 5650 1GB DDR3
4GB RAM
I got DirectX 11 and when i let windows search for updates on the drivers it says they are up to date.

HALP!
I have this identical problem, but with a radeon 5870. Starting to think it's the 10.9 drivers, since I didn't run into the problem until I upgraded.
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#33 Sep 18 2010 at 10:49 AM Rating: Decent
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I found this in my travels.

Quote:
I seemed... to have fixed it... hopefully that problems done with and the others were just happenstance and will be gone forever!

I reinstalled another catalyst (tried a 10.5 WHQL version but it kept crashing on me, but think it might have got a few of the files in it, then the mobility version of 10.6 which I've done before, and popped up saying my ATI drivers arent working or not installed, but rebooted and then things worked... so....... despite a process of failures, looks like it did SOMETHING right xD... might also be because I copy/pasted the file I needed into the system32 file then installed catalyst after that (didnt install after I copy/pasted... so could have something to do with it)... whatever the reason, the benchmark worked~!!!!!!!!)


Full thread here: http://www.techsupportforum.com/gaming-forum/pc-gaming-support/500088-solved-ffxiv-benchmark-crashing-due-atiumdag-dll.html

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#34 Sep 18 2010 at 11:05 AM Rating: Decent
Edited by bsphil
******
21,739 posts
Largestill wrote:
I found this in my travels.

Quote:
I seemed... to have fixed it... hopefully that problems done with and the others were just happenstance and will be gone forever!

I reinstalled another catalyst (tried a 10.5 WHQL version but it kept crashing on me, but think it might have got a few of the files in it, then the mobility version of 10.6 which I've done before, and popped up saying my ATI drivers arent working or not installed, but rebooted and then things worked... so....... despite a process of failures, looks like it did SOMETHING right xD... might also be because I copy/pasted the file I needed into the system32 file then installed catalyst after that (didnt install after I copy/pasted... so could have something to do with it)... whatever the reason, the benchmark worked~!!!!!!!!)


Full thread here: http://www.techsupportforum.com/gaming-forum/pc-gaming-support/500088-solved-ffxiv-benchmark-crashing-due-atiumdag-dll.html
I've read that thread a few times now and I still don't see where the solution is. All I see is "well I fixed it I guess so I'm not going to tell you how to do it."
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