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#1 Sep 09 2010 at 8:55 PM Rating: Decent
15 posts
My question to SE.
Dear Sir,

Two weeks from actual release but I have yet to receive any news from Square Enix regarding Asia players outside Japan.

My friends and I from Malaysia and Taiwan wish to preorder the game but we need to know
1. Which version should Asian get? NA/EU or even JP version?
2. Do you accept Mastercard/Visa credit cards from Malaysia/Taiwan for the monthly subscription?

I hope I won't receive your "Standard answer" as in check FFXIV website in future for new updates...

Answer from SE after 4 days
Dear Customer,

Regarding your request for account support. Please find your answer below.

Usable software and services will differ depending on your country and region of residence. When purchasing software, please verify that the software's region matches your account's registered region. Please note that you cannot change your country or region after registration has completed. Also, it is best to choose the region closest to your current location, if your specific country is not listed.

Please check for updates at:

Thank you for contacting the SQUARE ENIX Support Center.


It's good to see how great their customer service can dodge question and throw the ball back to your court. I can't help to think what they meant here is "If your country isn't listed, buy and use it at your own risk. We don't have the answer yet, but end of the day if you made the wrong purchase... {That's too bad.}"


Edited, Sep 9th 2010 10:56pm by cklim
#2 Sep 09 2010 at 9:02 PM Rating: Decent
88 posts
I don't really see a problem. That's a standard 'support-desk-ese' response. They mean 'buy the one closest to wear you live and it will work', but as support desk jockeys (like myself) promising or even implying promising anything will work is a short trip to a very angry supervisor, and an angry supervisor is a good way to get your **** fired.

I've even been tossed in the hot water for saying, word for word, "Yes ma'am your monthly subscription to our service includes unlimited access to our over-the-phone support technicians". The reason? "Maybe some day it won't, and now if that does happen she'll complain to her friends and we lose business!"

Sadly, there's a reason support desk responses are generic. They have to be, or we get our butts roasted.
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