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Problem Playing Game//Unplayable.Follow

#1 Sep 14 2010 at 12:55 PM Rating: Decent
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Hi. I recently downloaded the open beta and found it to be unplayable. After some research I found the FFXIV benchmark test. Seeing as my computer meets the minimum requirements, I thought I'd do at least average on the test. I ran it and my score was only a 363 with a load time of 79693 ms. I was hoping that you guys could give me any insight/advice/help at all with this matter. I'm not the best with computers but I'm not completely illiterate. My CPU specs are as follows:

Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-0458)
Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
System Model: KJ376AA-ABA m8430f
BIOS Date: 02/26/08 10:59:48 Ver: 5.21
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 4094MB RAM
Page File: 3564MB used, 4841MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode

Card name: NVIDIA GeForce 8500 GT
Manufacturer: NVIDIA
Chip type: GeForce 8500 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0421&SUBSYS_034F1043&REV_A1
Display Memory: 2287 MB
Dedicated Memory: 495 MB
Shared Memory: 1791 MB
Current Mode: 1680 x 1050 (32 bit) (59Hz)
Monitor: HP w2207 Wide LCD Monitor
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 8.17.0012.5896 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 7/10/2010 08:38:00, 12471400 bytes

Thanks in advance for any help at all you can provide me with!!!!
#2 Sep 14 2010 at 1:00 PM Rating: Good
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i wanna say just from a brief look, it may be a mixture of the video card and the RAM ya have.. cause it looks like you might have bare minimum to run the game decently imo
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#3 Sep 14 2010 at 1:02 PM Rating: Good
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nah i only have 3 ram, but i have a 465, i bet my money on the vid card
#4 Sep 14 2010 at 1:03 PM Rating: Good
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When I load the game it isn't even like I meet the minimum requirements. The mouse lag is ridiculous, same with button lag. Trying to move around in the game is IMPOSSIBLE! I want to play this game so bad :(
#5 Sep 14 2010 at 1:05 PM Rating: Decent
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So is that video card I have really crappy? Anyone have any recomendations for a upgrade under 200 dollars that will let me run the game smoothly? Hopefully it's just something as simple as changing the graphics card.
#6 Sep 14 2010 at 1:07 PM Rating: Decent
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I also have read other peoples posts with them having a worse computer/ram/video card than me but still scoring higher on the benchmark. :(
#7 Sep 14 2010 at 1:08 PM Rating: Good
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well your system looks slighty better than mine on everything aside from the video card and my beta runs great. i know that anything below an nvidia 8000 doesnt work very well if at all, and i know and 8800 will run it fine on normal settings but gets real sluggish on high settings. if you want a cheap useful nvidia card a 460 works great with ffxiv
#8 Sep 14 2010 at 1:08 PM Rating: Good
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http://www.bestbuy.com/site/PNY+-+NVIDIA+GeForce+9800+GT+1GB+GDDR3+PCI+Express+Graphics+Card/8968094.p?id=1218006355798&skuId=8968094

thats the one i use and it works great, doesnt overheat and havent had a single problem with a bunch of games i've played
____________________________
“Big jobs usually go to the men who prove their ability to outgrow small ones.”
Theodore Roosevelt

“Between men and women there is no friendship possible. There is passion, enmity, worship, love, but no friendship.”
Oscar Wilde

#9 Sep 14 2010 at 1:09 PM Rating: Decent
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I see. What's your average send and recieve up top in the game? I'm in Guam and my internet fluctuates quite a bit, it goes green sometimes but a lot of the time it's on yellow. Can that also be playing a big factor? Even in the benchmark test?
#10 Sep 14 2010 at 1:10 PM Rating: Good
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It is definitely your video card - upgrading this in your current system will definitely give you the most performance boost for your money not just for FFXIV, but for other modern games as well.

If you can spend around ~$250 or so for a video card upgrade, I highly recommend the Radeon HD5850 - I bought this card a few months ago when I built my Core-I5 based desktop and have been very happy with the performance. FFXIV runs at a steady silky-smooth 60fps in most areas for me.

CPU is important in FFXIV as well but your CPU is still decent and shouldn't be too much of a bottleneck.
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#11 Sep 14 2010 at 1:11 PM Rating: Good
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i wouldnt worry about S and R in the game so far, its beta, could be problems with the network, think they're still getting info.
____________________________
“Big jobs usually go to the men who prove their ability to outgrow small ones.”
Theodore Roosevelt

“Between men and women there is no friendship possible. There is passion, enmity, worship, love, but no friendship.”
Oscar Wilde

#12 Sep 14 2010 at 1:13 PM Rating: Good
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im usually on yellow s&r in the citys and around crowed camps, but green anywhere else. but ya wouldn't worry about s&r to much in beta anyway since theres so much stuff slowing it down
#13 Sep 14 2010 at 1:14 PM Rating: Excellent
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I am not the best with computers either but right when I saw the graphics card you had listed, I honestly felt that was the main problem. In fact, that is below the minimum requirement if I am not mistaken. As linked above by another poster, you can get a small upgrade for under $200. Also, everyone has been complaining about the mouse working really slow so that may not change much.
#14 Sep 14 2010 at 1:15 PM Rating: Decent
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I see. So how would I know what video cards would fit into my computer. I'm pretty sure it's PCI-E, but there's so many different kinds. DDR3, DDR2, GDDR5, etc etc.
#15 Sep 14 2010 at 1:17 PM Rating: Good
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for THAT, you need to know your motherboard exactly, look it up, look at the slots on it, think most of the PCI-E are brown on some motherboards.. or was that PCI-E 1.0 .... been a while lol
____________________________
“Big jobs usually go to the men who prove their ability to outgrow small ones.”
Theodore Roosevelt

“Between men and women there is no friendship possible. There is passion, enmity, worship, love, but no friendship.”
Oscar Wilde

#16 Sep 14 2010 at 1:17 PM Rating: Decent
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Yea, my mouse moves like REALLY slow. Lets say it's in windowed mode and i move the mouse from one side of the screen to the other, my mouse makes it to the other side of my screen then about 3 seconds later the mouse moves on the FFXIV window haha. I sure hope changing my graphics card fixes it. And hopefully when I wake up tomorrow a lot more people get to put their input in! It's 5AM here in Guam, bed time real soon!
#17 Sep 14 2010 at 1:18 PM Rating: Good
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Recon2006 wrote:
Yea, my mouse moves like REALLY slow. Lets say it's in windowed mode and i move the mouse from one side of the screen to the other, my mouse makes it to the other side of my screen then about 3 seconds later the mouse moves on the FFXIV window haha. I sure hope changing my graphics card fixes it. And hopefully when I wake up tomorrow a lot more people get to put their input in! It's 5AM here in Guam, bed time real soon!


Mouse lag is something they're dealing with atm.. hopefully at release or soon after, so its not just you
____________________________
“Big jobs usually go to the men who prove their ability to outgrow small ones.”
Theodore Roosevelt

“Between men and women there is no friendship possible. There is passion, enmity, worship, love, but no friendship.”
Oscar Wilde

#18 Sep 14 2010 at 1:19 PM Rating: Good
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Just like the posts above stated.

Your graphic card needs to be exchanged.
Also I noticed that the latest BIOS update on your motherboard is 2 years old.
I would for sure update my bios too if I were you.

I just checked out the PC you have on HP.com

and there are multiple BIOS/GRAPHIC Updates which I assume you never applied to your computer
CLICKY FOR DRIVERS HERE

Check out all the updates that apply to your computer and try the benchmark again.

Hopefully it will increase your score somewhat


EDIT: You do have PCI-E slot so Yes you would be able to upgrade your graphic card.



Edited, Sep 14th 2010 3:23pm by victrix82
#19 Sep 14 2010 at 1:19 PM Rating: Decent
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If I do figure out its PCI-E do you know the difference between DDR2, DDR3, GDDR5, etc. Will they all work but some perform better than others?
#20 Sep 14 2010 at 1:24 PM Rating: Good
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thnk you're taling about different things... gpu is pci, pci-e or agp... your ram is where ya gotta know DDR2 DDR3, etc

again... look for your exact motherboard info, should have all of that online, and it'll tell ya what all of that is
____________________________
“Big jobs usually go to the men who prove their ability to outgrow small ones.”
Theodore Roosevelt

“Between men and women there is no friendship possible. There is passion, enmity, worship, love, but no friendship.”
Oscar Wilde

#21 Sep 14 2010 at 1:27 PM Rating: Good
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His ram is DDR2-800MHz

I made a clicky of his rig. It's from the offcial HP.com website.
#22 Sep 14 2010 at 1:27 PM Rating: Good
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Recon2006 wrote:
If I do figure out its PCI-E do you know the difference between DDR2, DDR3, GDDR5, etc. Will they all work but some perform better than others?


No, they will all work; don't bother yourself with all that. I'm sure you have a PCI-E slot, just buy a ATI RADEON 5770 and call it a day. You can find one for about $150.
#23 Sep 14 2010 at 1:29 PM Rating: Good
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Never mind all ready addressed. Just make sure your PSU can handle any new card you get.


Edited, Sep 14th 2010 3:31pm by nyopo
#24 Sep 14 2010 at 1:31 PM Rating: Good
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nyopo wrote:
The minimum for graphic card is a 9600 series. You have an 8500. It looks like you are below spec. Before upgrading the video card make sure your PSU can handle it.

You will need to do a search on the actual model of the PSU in your computer to make sure it runs what it it is speced for. HP is notorious for using crap PSU.



amen to that... hated HP products because of that, so this time, i made sure my PSU could handle everything i threw at it, so i got a 750W one lol
____________________________
“Big jobs usually go to the men who prove their ability to outgrow small ones.”
Theodore Roosevelt

“Between men and women there is no friendship possible. There is passion, enmity, worship, love, but no friendship.”
Oscar Wilde

#25 Sep 14 2010 at 1:36 PM Rating: Good
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Recon2006 wrote:
If I do figure out its PCI-E do you know the difference between DDR2, DDR3, GDDR5, etc. Will they all work but some perform better than others?

Generally the higher the number after the DDR, the better. However, this rarely makes a difference because usually there's only one type of memory used for a particular video card, and other things end up making more of a difference between different cards.

Your video card is under the minimum (9600, so you're a generation behind and a tier short). CPU's a big factor, too, but I've not much experience with the Intel side, so I'm not sure how a Q6600 stacks up against more-current processors (such as what i7 it might be comparable to), though yes you meet the specified minimum (since you've got a C2Q of over 2GHz and they specify a C2D). CPU seems to be in general much easier to bottleneck the performance than video card. That being said, most likely your C2Q is fine.

Right around $200 generally you have the 5830 and GTX 460 recommended (768MB version comes in at $200, though the 1GB is recommended above it, but at $230). What prices are like in Guam, though, I'm not sure. (Such as a 5850 for $250? I haven't seen them below $290 when I was looking at cards recently.) I've got a couple of 460s and they perform well, rendering my CPUs more of a bottleneck (and for benchmark reference, the system with a CPU that just barely meets specs -- Athlon X2 3800+ -- gets a 1500 on low, while the better system with an Athlon II X4 630 gets around 3200). With the performance I've gotten out of them, I'd say both that I can certainly recommend the 460, as well as it should be possible to skimp more on the video card than that. Such as you could do something like a 5770 if you wanted to save more money. Though as usual, performance starts to decline more quickly than prices, so usually the best card you can reasonably afford is generally recommended. :)
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FFXI: Triane [Caitsith], Retired
DRK75, THF75, RDM71

FFXIV: Triane Rhiga [Besaid]
Pugilist, Marauder, Fisher
#26 Sep 14 2010 at 7:05 PM Rating: Decent
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Well it is definetly a good idea to get a better video card, something else must also be going on there.

79693 load time? I would guess your computer is busy with tons of other stuff and your hd is gettin thrashed.

Just for fun, try running gamebooster. Setting it to turn off all other active programs, especially antivirus stuff.

#27 Sep 14 2010 at 8:24 PM Rating: Decent
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Hmmm, Ok I'll try that.
#28 Sep 14 2010 at 8:37 PM Rating: Decent
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How do I check what PSU I have and if it can handle the new graphics card I can buy? Thanks.
#29 Sep 14 2010 at 10:13 PM Rating: Decent
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#30 Sep 14 2010 at 10:35 PM Rating: Decent
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Newegg is having a sale on some of their GTX 460. Normal price around $220-250. Now only $169 after instant $30 savings. Check it out, they go fast but they get more in weekly.
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Been playing FFXIV Beta?
Think it's too complicated?
Things are not going your way?

You have WoW syndrome. That's all.
#31 Sep 14 2010 at 11:07 PM Rating: Decent
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Alright decided to go with this card.

http://www.newegg.com/Product/Product.aspx?Item=N82E16814127510

Think it's a good buy? Somehwere right around 200 dollars with the instant + mail in rebate. Whats your thoughts?
#32 Sep 15 2010 at 7:41 AM Rating: Good
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Quote:
Alright decided to go with this card.

http://www.newegg.com/Product/Product.aspx?Item=N82E16814127510

Think it's a good buy? Somehwere right around 200 dollars with the instant + mail in rebate. Whats your thoughts?


According to the HP manufacturing specs you only have a 300w PSU...

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01374052&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&lang=en&product=3686668

Edited, Sep 15th 2010 9:42am by hungerforce
#33 Sep 15 2010 at 7:54 AM Rating: Good
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hungerforce wrote:
According to the HP manufacturing specs you only have a 300w PSU...


If that's true you're definitely going to want a new PSU. Why Dell would put a 300W PSU in that machine is beyond me though.
#34 Sep 15 2010 at 8:30 AM Rating: Good
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The minimum for the 460 card is 450W i believe. 550W Recommended.
____________________________
Been playing FFXIV Beta?
Think it's too complicated?
Things are not going your way?

You have WoW syndrome. That's all.
#35 Sep 15 2010 at 9:05 AM Rating: Excellent
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Dell and HP use the cheapest parts they can find to build the machines they sell. A lot of times they have special manufactured boards from motherboard makers that have less features. It is how they make money. They also get payed to dump bloat ware on your machine. All of those free offers and 30 day trials generate money for the manufacture.

To check your power supply, you need to open your case and see who made it and the part number on it. Check some of the online websites to see if that model actually puts out what it says.

The real fun come when you try and put the new power supply in only to find out the motherboard may have a nonstandard connector on it. I hope it has standard connectors. (In case you can't tell I have had fun with friends and families machines before.)
#36 Sep 15 2010 at 9:32 AM Rating: Good
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raptorxp1 wrote:
The minimum for the 460 card is 450W i believe. 550W Recommended.

You can definitely do it on less, it's all able quality over quantity. A good PSU will be able to handle things much better than a bigger no-name PSU (you need a certain amount available on the 12V rail and cheapo brands may not be able to deliver regardless of the wattage, so that's where the "minimums" are set to include cheap and older (where 3.3V and 5V were more important) models). But of course OEMs will usually use cheap PSUs and so even if say a quality 300W would handle something like a 460, what HP and Dell and so on put in their models pretty much definitely won't.

That being said, going for something in the 400-450W range from a quality brand (Seasonic's one of the best generally, but they also manufacture certain models for other companies such as Corsair and Antec) would do well, and usually until you start going over 500W the price differences tend to be minimal.
____________________________
FFXI: Triane [Caitsith], Retired
DRK75, THF75, RDM71

FFXIV: Triane Rhiga [Besaid]
Pugilist, Marauder, Fisher
#37 Sep 15 2010 at 6:42 PM Rating: Decent
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I see. Thanks for the info.
#38 Sep 15 2010 at 8:05 PM Rating: Good
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Looked up my PSU and it is indeed a hunk of sh**. Liteon model PS-5301-08HA 300W BEAST.

Edited, Sep 15th 2010 10:07pm by Recon2006
#39 Sep 15 2010 at 8:11 PM Rating: Good
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When looking up PSU's what do I need to know about this information? I know that I need to match up the connector to the one I currently have, but what do the 12V Rails, PCI-E Connector, and SATA power connector components mean? Are those just slots for additional upgrades or do I need to match one to the things my computer has? The biggest thing I've ever done on a computer as far as changing components is a Graphics Card swap in my old AGP computer like 5 years ago. :(

# Main Connector: 20+4Pin
# +12V Rails: Single
# PCI-Express Connector: 6 x 6+2-Pin
# SATA Power Connector: 12
#40 Sep 16 2010 at 12:40 AM Rating: Decent
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Found the specs to my motherboard. Are you able to tell from this if I have that special connector for the PSU or can I use the generic 20/24 pin? Also anybody know anything about my question above this about PSU's? Thanks in advance!

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&product=3686668&docname=c01324212
#41 Sep 16 2010 at 12:48 AM Rating: Good
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Another update lol. Found out that my motherboard uses the 24 pin connector and the 4 pin aux. Now I just need to know what these mean to me.

# +12V Rails: Single
# PCI-Express Connector: 6 x 6+2-Pin
# SATA Power Connector: 12

Thanks in advance!
#42 Sep 16 2010 at 1:15 AM Rating: Decent
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I have very similar specs as OP. It's the video card, trust me.

I'm currently running the game with a benchmark of around 270. The game is completely playable, despite slow load times. I'm using 2/3 buffer and standard texture quality, which means the game doesn't exactly look super pretty but I can at least play it.

The UI just lags in general, it's not your computer. It is a very poor UI design if you ask me and it takes a long time to do anything.

The mouse lag is not a result of your computer sucking, its a problem with the game itself (no hardware mouse). Install this patch and it should fix it completely: http://www.ffxiah.com/forum/topic/13698/ffxiv-mouse-lag-fix/1/ (remember to back up your ffxivgame.exe file before running the patcher, you will need to update the ffxivgame.exe after every new SE patch)

Also, use FFXIV priority booster while you play to help the game run smoother. See this thread: http://www.ffxivcore.com/topic/14676-ffxiv-priority-booster-official-topic/

You can also look into overclocking your GPU and CPU.


Hope this helps.
#43 Sep 16 2010 at 2:43 AM Rating: Good
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Thanks for the info miller. I'm deadset on the gtx460 card, and i just ordered http://www.newegg.com/Product/Product.aspx?Item=N82E16817371026&Tpk=earthwatts%20750 so hopefully after those two things get installed I will be good to go.

Edited, Sep 16th 2010 4:45am by Recon2006
#44 Sep 17 2010 at 11:47 AM Rating: Decent
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That mouse fix was a nice nice nice find miller.

Just ordered http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=6620948&CatId=3669 so hopefully when I get those both in my PC will be running like it never has before haha.
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