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Playing in SE Asian countries? How?Follow

#1 Sep 17 2010 at 9:00 AM Rating: Decent
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Anyone know exactly how registering the game will work?

Ok, as many of you are aware, most southeast Asian countries are not available for you to register your SE account under. I live in Thailand, and I can’t register my account under Thailand, because it’s not available.

For the beta, I simply registered a secondary SE account under Australia just for playing in the beta.

What I’m afraid of is that when the game goes retail, and Thailand is still not available to register my SE account under, I will not be able to play the game. If Thailand is not an option, I will have to register my account under another country. And if I do that, I might not be able to pay the monthly fee if my credit card address and my SE account country don’t match.

Get what I mean?

As far as I know, SE still hasn’t clarified how this will work.

I sent an e-mail to SE a while ago, and today I got a very vague reply. I shouldn’t have expected any more from this company.


================
Dear Customer,

Thank you for contacting the Square Enix Support Centre.

Thank you for your message from the 01st of September.

In order to play Final Fantasy FFXIV, the region of your account registered must match with the region of the purchased game. We can not provide any information about the beta test.

Best Regards,

Square Enix Support Centre Team.
Thank you again for contacting us and for your interest in Square Enix products!
More help and information are available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/
===============


So from that e-mail, it SOUNDS like I will be able to pay using my credit card that has a Thailand address. The ONLY thing that matters is that my version of the game and my SE account region must match.

But I can’t be sure about this, and so I STILL haven’t pre-ordered the game because I don’t want to end up buying something I can’t use.

Can anyone shed some light?
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#2 Sep 17 2010 at 9:02 AM Rating: Decent
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In FFXI I used an american account address and UK billing address no problem.
#3 Sep 17 2010 at 9:03 AM Rating: Decent
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In XI we used a different account from what we use in XIV though.
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#4 Sep 17 2010 at 9:05 AM Rating: Good
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I believe, SE stated to use the listed country nearest to your own, if you country is not listed.

Dizmo wrote:
In FFXI I used an american account address and UK billing address no problem.


This WILL not work for FF XIV.
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#5 Sep 17 2010 at 9:14 AM Rating: Decent
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Oh. D:

I'm guessing it'll be impossible to get hermes shoes for my EU FFXIV account given my US FFXI account then.

I don't feel right paying £20 for a new copy of FFXI and a month's subscription just for some shoes...

Edited, Sep 17th 2010 11:15am by Dizmo
#6 Sep 17 2010 at 9:34 AM Rating: Decent
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Teneleven wrote:
I believe, SE stated to use the listed country nearest to your own, if you country is not listed.

Dizmo wrote:
In FFXI I used an american account address and UK billing address no problem.


This WILL not work for FF XIV.


Which country on the list do you think is closest to Thailand? The entire Southeast Asia is not listed. >.>
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#7 Sep 17 2010 at 9:55 AM Rating: Decent
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Look at the list you have to choose from. Pick the country nearest to you. If you are closer to Australia than you are to Japan, then pick Australia. Maybe you should contact SE Support, and ask them for an official word.
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#8 Sep 17 2010 at 9:57 AM Rating: Good
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Quote:
Look at the list you have to choose from. Pick the country nearest to you. If you are closer to Australia than you are to Japan, then pick Australia. Maybe you should contact SE Support, and ask them for an official word.



He did. I hope things work out for you man. I think your best bet is too buy a copy from whatever area and make sure you have or make a SE account with that region. But who knows with the vagueness that is SE

Quote:
As far as I know, SE still hasn’t clarified how this will work.

I sent an e-mail to SE a while ago, and today I got a very vague reply. I shouldn’t have expected any more from this company.


================
Dear Customer,

Thank you for contacting the Square Enix Support Centre.

Thank you for your message from the 01st of September.

In order to play Final Fantasy FFXIV, the region of your account registered must match with the region of the purchased game. We can not provide any information about the beta test.

Best Regards,

Square Enix Support Centre Team.
Thank you again for contacting us and for your interest in Square Enix products!
More help and information are available at the Square Enix Support Centre website.




Edited, Sep 17th 2010 11:58am by Suhee

Edited, Sep 17th 2010 11:59am by Suhee
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#9 Sep 17 2010 at 10:03 AM Rating: Good
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Just remember, if your SE account is Australian, then you may want to consider ordering your game from Australia.
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#10 Sep 17 2010 at 10:05 AM Rating: Decent
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Thanks for the replies. I guess I'll just wait a bit longer and hope SE clarifies this. If they don't, well **** I'll just buy a US version, make a US account, and let a friend in the US pay for it and I'll send him money every month. >.>
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#11 Sep 17 2010 at 10:10 AM Rating: Decent
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Oh i also forget.... As far as paying for it, you may be able to hope the whole crysta currency will solve this problem. Hopefully it is available in your region when they actually start it. Would at least be easier to buy that currency and pay for the monthly fee that way. Instead of having a friend pay for it then sending him/her the money!

Found this info a couple of threads up.


Quote:
QuotSquare Enix account services are optimized according to the customer’s country of residence.
Depending on your country of residence, the currencies that can be used to settle service fees will differ.
In some countries, Square Enix Crysta can also be used as a payment method.
Square Enix Crysta will become available in more countries as they are legally approved. Please correctly enter your country of residence so that we can provide services appropriate to your country and region.


Edited, Sep 17th 2010 12:14pm by Suhee
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#12 Sep 17 2010 at 6:12 PM Rating: Decent
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Threx, I am in Thailand as well and I can tell you what I will be doing. I have pre-ordered the CE from amazon in the US. I am having it sent here by family. I registered my SE account to a family member's home in the US. Then I will pay using a US credit card. It shouldn't be an issue. I don't think we have much to worry about.
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#13 Sep 18 2010 at 5:41 AM Rating: Decent
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I am in Singapore, I have not registered because of this issue also.
But i have pre-ordered the FFXIV from the game store near my neighbourhood.
So how should I register?
#14 Sep 18 2010 at 7:08 AM Rating: Decent
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Teneleven wrote:
I believe, SE stated to use the listed country nearest to your own, if you country is not listed.

Dizmo wrote:
In FFXI I used an american account address and UK billing address no problem.


This WILL not work for FF XIV.


Why are you so adamant it won't? Theres been nothing to say it won't other then speculation.
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#15 Sep 18 2010 at 7:56 AM Rating: Decent
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DrCapricious wrote:
Threx, I am in Thailand as well and I can tell you what I will be doing. I have pre-ordered the CE from amazon in the US. I am having it sent here by family. I registered my SE account to a family member's home in the US. Then I will pay using a US credit card. It shouldn't be an issue. I don't think we have much to worry about.

It's not an issue for you because you have access to a US credit card, lol. :(


wiseman91 wrote:
I am in Singapore, I have not registered because of this issue also.
But i have pre-ordered the FFXIV from the game store near my neighbourhood.
So how should I register?

That's the question I'm looking for definite answers for. =/

I sent SE another e-mail yesterday asking for them to clarify how it will work for us living in SE Asia. The last time I sent them an e-mail it took them 20 days to respond. Crossing my fingers here and hoping for a faster reply this time. I mentioned to them that the ONLY reason I haven't pre-ordered is because of this concern, and as soon as I get clarification I will order the game immediately. I hope that puts my e-mail just a bit further up in the priority list. >.>

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#16 Sep 22 2010 at 10:00 PM Rating: Decent
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Hi, I'm from Thailand too.
I reg my SE ID in NA, and even if SE block the CC to NA region only we got another option using Crysta.
I try adding Crysta using the Click and Buy options from SE, and it seem that you can change the country to Thailand for Click and Buy, then buy the Crysta and use that as monthly fee. I will be using only crysta if they block the CC payment.

Btw you know which server will most Thai's or asia be in for retail ver? I know that most Thai is in Palamecia server for the open beta, but no idea if they are gonna stick to that server for the retail one.

#17 Sep 22 2010 at 10:03 PM Rating: Decent
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If you are in Australia, there's high chances you're getting the EU copy of the game (this appears to be confirmed because my CE copy from local retailers in Australia contained the tumbler and cloth map, both of which appear in the EU version).

I suspect that SE Asia (with the exception of PRC) would need to buy EU copies on the basis that SE appears to classify geography by NA/JP/PRC then EU for everyone else.
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#18 Sep 23 2010 at 4:37 AM Rating: Decent
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Hi,

I've been living in China for 5 years and played FF XI for 3.

From my experience, SE doesn't give a **** where your CC comes from, as long as your SE account and your client regions match, you don't have to worry about anything. I'm European, but I used my company HQ address in Cali to register a NA SE account and I already linked my Chinese CC to it, no issues whatsoever.

My point is, we're not the only ones in this situation, and they know it... Money is money, wherever it comes from. They're not going to prevent us from giving them our money :)

On another note, I'm interested into finding other people like you to create a south-east Asia English speaking LS... I don't know what server I'll pick yet.
#19 Sep 23 2010 at 6:56 AM Rating: Decent
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Agreed, I've spoken about creating a English speaking LS for those in Asia. It would be great for us to be able to have people to do things with during JP prime time.
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#20 Sep 23 2010 at 7:16 AM Rating: Decent
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**** yes for the LS. I'm in Beijing for the next 2 years for work, so I hope I can get this game to work. I'm on the Palamecia server /w my brother by the way based on my beta character data if you all haven't already chosen a server (I'm currently waiting on my game to be shipped to the embassy).
#21 Sep 23 2010 at 7:31 AM Rating: Decent
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Thanks for all the replies and help. :)

kwanying wrote:
Hi, I'm from Thailand too.
I reg my SE ID in NA, and even if SE block the CC to NA region only we got another option using Crysta.
I try adding Crysta using the Click and Buy options from SE, and it seem that you can change the country to Thailand for Click and Buy, then buy the Crysta and use that as monthly fee. I will be using only crysta if they block the CC payment.

Btw you know which server will most Thai's or asia be in for retail ver? I know that most Thai is in Palamecia server for the open beta, but no idea if they are gonna stick to that server for the retail one.


Ah, so Crysta -is- an option for us living in Thailand? That's very, very good to hear. I don't know which server the Thai community will be in. I actually don't know any Thai people at all (apart from a few LS friends who live in Chiang Mai (I live in Bangkok)) who will be playing XIV. It would be nice to get to know them.

However, I do know that Gysahl is sort of the unofficial Oceana server, so expect a lot of Asian players to be on Gysahl. In fact, my LS (from XI) are landing on Gysahl. If you haven't decided on a server yet, you can come to Gysahl if you want. At least there will be us two (and 3 other of my LS friends) who are playing in Thailand. :)


Aiwen wrote:
Hi,

I've been living in China for 5 years and played FF XI for 3.

From my experience, SE doesn't give a **** where your CC comes from, as long as your SE account and your client regions match, you don't have to worry about anything. I'm European, but I used my company HQ address in Cali to register a NA SE account and I already linked my Chinese CC to it, no issues whatsoever.

My point is, we're not the only ones in this situation, and they know it... Money is money, wherever it comes from. They're not going to prevent us from giving them our money :)

On another note, I'm interested into finding other people like you to create a south-east Asia English speaking LS... I don't know what server I'll pick yet.

DrCapricious wrote:
Agreed, I've spoken about creating a English speaking LS for those in Asia. It would be great for us to be able to have people to do things with during JP prime time.


Yeah, to a company, money is money. It's just weird they're making it so **** complicated needlessly. As I mentioned above, Gysahl is the unoffical Oceana server, so expect a lot of Asians (many of whom can obviously speak English) to be on Gysahl, including myself.
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#22 Sep 23 2010 at 11:33 AM Rating: Decent
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For those of you in Thailand like me, I just found out that rangameshop.com here in Bangkok carries FFXIV. According to their website, they released 46 copies of the CE today (23rd). If this is true, then it is quite likely they will have the normal version available by the 1st of October.

I'm gonna give them a call tomorrow and see if they will indeed be selling it. If you haven't already ordered from Amazon.com or any other website in another country, I'd recommend you check them out. :D
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#23 Sep 26 2010 at 6:19 AM Rating: Decent
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Err,

I just happen to go to Thailand for a week (early October vacation here) and as it seems Chinese sellers are struggling to get their hands on US version of the game for now, I was wondering what u found out about this shop? I don't understand Thai but I think the CE was sold out a couple hours after they started selling it; I wonder how many regular edition copies they will have and when they're going to sell it?

Any information would be much appreciated ;)
#24 Oct 11 2010 at 2:15 AM Rating: Decent
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Seems there is no problem at all as long as the credit card is registered to same area as your IP adress.

What about if I am swedish with a swedish credit card but live in Thailand? Any suggestions? Gonna order NA version and have it shipped. Would Crysta (?) be an option for me perhaps? Guess easiest to get a Thai cc tho but I would like to avoid that.

In Ffxi I regged fake NA adress but used swedish credit card without any problems. IP was always swedish. This probably worked as both my IP and adress of my CC matched. (When I regged Eq2 (Soe) I wasn't allowed however, as Ip (this time from Thailand) and CC adress (swedish) didn't match. My CC was even blocked after lol).

To poster from China, I think the reason it worked for you without any problems at all is because you had chinese IP and chinese cc. But then, on the other hand, perhaps SE isn't really bothering about it... (yeah, right...) =)




#25 Oct 11 2010 at 2:21 AM Rating: Decent
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One more way to do it btw, is to use a Vpn service to obtain an IP adress in the country of your choice (same as where your credit card is from). That way, when you register the Ip adress and adress of CC match. This worked for me when regging Eq2 with Soe as I am in Thailand and using a swedish credit card.
#26 Oct 11 2010 at 3:20 AM Rating: Decent
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la69 wrote:

To poster from China, I think the reason it worked for you without any problems at all is because you had chinese IP and chinese cc. But then, on the other hand, perhaps SE isn't really bothering about it... (yeah, right...) =)


When I was playing FFXI here, I used a foreign CC (and a bogus US billing adress + a Chinese IP), not a Chinese one. This time I'm using a Chinese CC + a real American billing address, no problem.

I actually asked the CS directly about this a month ago and though their answer was vague as always with SE (we have an open server policy, you can play from anywhere blah blah) it seemed to confirm that they will do the same thing for FF XIV. I really don't understand how your CC got blocked... It's weird.
#27 Oct 11 2010 at 7:09 AM Rating: Decent
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Cool Aiwen, that was exactly how I did with Ffxi but from Sweden. I think it is good news that American adress and chinese CC worked for you. Guess I could always get a Thai CC.

Or use vpn.

Or have someone reg for me in Sweden.


#28 Oct 11 2010 at 7:13 AM Rating: Decent
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Oh, and about my blocked CC, turns out it was a safety feauture from Soe. Too many factors not matching. Ip, bying from Us, CC in Sweden etc. The safety mechanism in turn triggered a warning with my credit card company in Sweden who believed it may be skimming related so they blocked it. Nice with security I guess but sometimes I think they forgot the internet when marketing the service as world wide. =)
#29 Oct 11 2010 at 7:15 AM Rating: Decent
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Where you reside does not matter, the important thing is to make sure that if you bought the UK version of the game, register as EU region. And if you bought the US version, register as the NA region.

When it comes to CC registration, use your CC account details and it will be mostly likely be accepted.

As for your addresses and such when registering the account (not credit card details) just use a bogus address since some of the countries are not listed in the system.
#30 Oct 18 2010 at 1:52 PM Rating: Decent
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Sadly enough, as I suspected, I am unable to use my credit cards for this. Anyone have suggestions on how to do it? I know there are these things called ultimate gaming cards that can be bought from shops but are they available in thailand?

You must add a service account and after this, in order to get at least one character slot to play, also register a payment option. There are two major options:

1. Reg a credit card. This is for some reason connected to Click and Buy, however, and not direct to Squares site, as I believe it was for ffxi.

The credit card must be verifed which can take a few days as you are charged a small amount on it and then need to go back and enter in the account profile pages what the amount was. You get the amount from your own credit card statements ofcourse. I am unsure if it must be verified as that usually only increases the limits on it.

When I try to use this form however, upon logging in via Squares account page, I simply get the message that "this service is not available in my country of origin".

Seeing a problem with a Thai Ip i Vpn'd to Sweden instead but got the same message. This worked before with Soe's billing system as the Ip matched the origin of the credit card.


2. The second system is to get a virtual currency called Crysta. You buy it from Squares site but upon paying you can choose from different options, for example PayPal or Ultimate gaming card.

My paypal didn't work. Neither with a thai ip nor a swedish ip after I vpn'd. To make sure my paypal worked at all I ordered some bogus things from Sweden and that worked.

I went to Ultimate gaming cards website and tried to order online from there. They link you to PlaySpan where options for paying are more or less equal to those of Squares site. Paypal is an option as well as entering your credit card details directly. Neither worked for me, thai ip or swedish.


So right now I don't know what to do. I think it is very silly that noone let me buy what I want and I can simply not accept that I can not use a credit card world wide when used on the internet but guess I can't do anything about it.

/sigh

#31 Oct 18 2010 at 7:41 PM Rating: Decent
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la69 wrote:
Sadly enough, as I suspected, I am unable to use my credit cards for this. Anyone have suggestions on how to do it? I know there are these things called ultimate gaming cards that can be bought from shops but are they available in thailand?

You must add a service account and after this, in order to get at least one character slot to play, also register a payment option. There are two major options:

1. Reg a credit card. This is for some reason connected to Click and Buy, however, and not direct to Squares site, as I believe it was for ffxi.

The credit card must be verifed which can take a few days as you are charged a small amount on it and then need to go back and enter in the account profile pages what the amount was. You get the amount from your own credit card statements ofcourse. I am unsure if it must be verified as that usually only increases the limits on it.

When I try to use this form however, upon logging in via Squares account page, I simply get the message that "this service is not available in my country of origin".

Seeing a problem with a Thai Ip i Vpn'd to Sweden instead but got the same message. This worked before with Soe's billing system as the Ip matched the origin of the credit card.


2. The second system is to get a virtual currency called Crysta. You buy it from Squares site but upon paying you can choose from different options, for example PayPal or Ultimate gaming card.

My paypal didn't work. Neither with a thai ip nor a swedish ip after I vpn'd. To make sure my paypal worked at all I ordered some bogus things from Sweden and that worked.

I went to Ultimate gaming cards website and tried to order online from there. They link you to PlaySpan where options for paying are more or less equal to those of Squares site. Paypal is an option as well as entering your credit card details directly. Neither worked for me, thai ip or swedish.


So right now I don't know what to do. I think it is very silly that noone let me buy what I want and I can simply not accept that I can not use a credit card world wide when used on the internet but guess I can't do anything about it.

/sigh



*Scratching head.

Wow, to say I'm puzzled would be a major understatement. Is your CC a Visa (not a Visa Electron)? There is a catch somewhere, there has got to be... I suppose you've tried contacting Squeenix CS too? It really doesn't make sense. Could someone playing from Thailand could confirm he/she was able to register using a Thai CC?
#32 Oct 19 2010 at 1:12 AM Rating: Decent
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I tried using both Visa and Mastercard. Neither is Electron. I have been in contact with Square, Ultimate and Playspan and so far the responses I got are fairly promising.

For the gaming card from Ultimate they (via Ultimate gaming points and via playspan) offer to contact Playspans marketing division to try have my card whitelisted. Seems there are too many parameters for them not to exclude fraudelent purposes but by doing this way I would probably be able to buy the Ultimate gaming card which I in turn can exchange for crysta on the Square account page.

I also suspect that by whitelisting the card with Playspan perhaps I would be able to buy Crysta direct from Square as I believe there was one option of that kind with that company involved. So I am going to give that a try.

Square's response was that they could not deal with this via email and they asked me to contact them directly. To me that sounds a bit promising as it hints that perhaps they would whitelist my card if they just could verify my identity.

I also found out that the free trial works. There is no need to create a paying service yet. There was a tab called register credit card via "click and buy" and one tab for buying Crysta that didn't work for me at all, but if I go to the service account for FFxiv there is an Options tab in which I could register one character for 30 days. I expect this to be extended to 60 free days according to their news recently.

So now I am able to create a character! For me, that is a process that takes some time ;) and I do not yet know if I am able to log into the game lol. It was way too late yesterday for me to try but today I'll have a go at it.

Now, decisions, decision.... "Taru" or "Mithra", time to search the net... =)

#33 Oct 19 2010 at 1:53 AM Rating: Decent
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la69 wrote:
I tried using both Visa and Mastercard. Neither is Electron. I have been in contact with Square, Ultimate and Playspan and so far the responses I got are fairly promising.

For the gaming card from Ultimate they (via Ultimate gaming points and via playspan) offer to contact Playspans marketing division to try have my card whitelisted. Seems there are too many parameters for them not to exclude fraudelent purposes but by doing this way I would probably be able to buy the Ultimate gaming card which I in turn can exchange for crysta on the Square account page.

I also suspect that by whitelisting the card with Playspan perhaps I would be able to buy Crysta direct from Square as I believe there was one option of that kind with that company involved. So I am going to give that a try.

Square's response was that they could not deal with this via email and they asked me to contact them directly. To me that sounds a bit promising as it hints that perhaps they would whitelist my card if they just could verify my identity.

I also found out that the free trial works. There is no need to create a paying service yet. There was a tab called register credit card via "click and buy" and one tab for buying Crysta that didn't work for me at all, but if I go to the service account for FFxiv there is an Options tab in which I could register one character for 30 days. I expect this to be extended to 60 free days according to their news recently.

So now I am able to create a character! For me, that is a process that takes some time ;) and I do not yet know if I am able to log into the game lol. It was way too late yesterday for me to try but today I'll have a go at it.

Now, decisions, decision.... "Taru" or "Mithra", time to search the net... =)




Great to see SE CS is actually trying to help for once! Happy 2 month free trial for ya.
#34 Oct 22 2010 at 6:16 AM Rating: Decent
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Hi,

I'm also an expat currently located in Thailand/SE Asia. Has anyone figured out a means by which us SE Asian residing gamers can play FF 14 yet?

I have a Square Enix account and the game discs which are the UK version but i cannot pay to create a FF 14 character via "Click and Buy", "Ultimate" (for Crysta points) or CC

Is there an official solution?
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#35 Oct 22 2010 at 9:11 AM Rating: Decent
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I'm playing from Beijing, but my school's VPN service will expire next month. Any of you know of some reliable VPN services? I have the NA edition with a US billing address btw.
#36 Oct 22 2010 at 2:20 PM Rating: Decent
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Lucablight88 wrote:
I'm playing from Beijing, but my school's VPN service will expire next month. Any of you know of some reliable VPN services? I have the NA edition with a US billing address btw.


Despite what u might have read, you can play from China without VPN, but from some location it seems people are having difficulties connecting. I don't use a VPN to play and I live in Beijing too. Here's what SE CS answered when I asked them about Chinese IP ban:

SE wrote:
Dear Customer,

Regarding your request for technical support. Please find your answer below.

SQUARE ENIX as a whole do not block access to services in any Country or Region.

If you are having trouble accessing the service please feel free to contact us for connection troubleshooting.

Thank you for contacting the SQUARE ENIX Support Center.
#37 Feb 10 2011 at 9:21 PM Rating: Decent
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A friend of mine get to register a Click and Buy account and is active, but the problem is he keyed in his own region while registering a SE account thus rendering him unable to create a character in his SE account. Keep getting " Your region is not supported" even when i have changed his address.

Can anyone help me?
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#38 Feb 10 2011 at 11:39 PM Rating: Decent
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You mean he linked his game with a SE account from a different region? If so it's gonna be difficult to solve your issue, you can only use your game code once... If not, I'd say just create another SE account and make sure the regions match this time?
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