As the aforementioned wife in the above thread, I will be the first to admit that I do indeed suck at being a salesperson when it comes to trying to pressure people into buying something they don't want. I always asked about pre-orders and magazine subs, but when the customer seemed disinterested, I let it go. Unfortunately, we were supposed to harass the customers for pre-orders and subs...no joke, flat out harass multiple times even if they said no the first time. I'm not that pushy. Businesses make money or they go out of business, I don't have a problem with that, but I refuse to continue to work at a job that wants me to harass people, just to keep my job. Maybe my Gamestop was not the norm...hopefully it wasn't, and those working at other Gamestops find their experience more appealing than I did.
It's not harassment because corporate doesn't call it harassment, they call it "persuasion" so that makes it 100% okay.
But seriously; I've worked in similar jobs where I had people pressuring me to sell things that the customer doesn't need. In one position I worked, I was actually told by the -owner- that if I saw work that I -could- do, to do it -without- asking the customer, tell them that it NEEDED to be done, and bill them for it.
So I feel your pain on the notion of not wanting to do it.
I still say that it's a common, expected tactic to upsell but I'll always respect someone who knows when no means no over someone who will push the point. Unfortunately, some situations require you to do the second, even if you hate to, because otherwise your manager/owner gives you **** about it.
One of my first jobs was a sales job that was commission based, and any time I had a customer even LOOK at a high ticket item and not buy it, my manager wanted to have a 10-15 minute meeting with me about how I'm "not trying hard enough to sell". Yeah, I'm sure the guy with the stain-covered T-shirt, torn jeans, and 6 kids didn't buy that $3500 plasma TV because I didn't try hard enough to sell it to him.
So while I accept such sales tactics as an inevitability, I also feel for the people who are on the receiving end of them. Plus, I'm getting tired of being asked if I want to reserve/buy Cataclysm, Madden, and Halo every single time I call or go to GameStop.