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Gamestop doesn't suckFollow

#1 Sep 20 2010 at 2:48 PM Rating: Decent
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Just went in and reserved one =)
#2 Sep 20 2010 at 2:49 PM Rating: Good
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So yours has a Midnight Launch? Where is it?
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#3 Sep 20 2010 at 2:55 PM Rating: Excellent
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I just called to confirm my gamestop having a midnight release which they said they were last month.

Now they are not. Smiley: motz

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#4 Sep 20 2010 at 2:56 PM Rating: Good
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It does too suck, :P

All the Gamestop employees I talked to over the phone knew nothing about this game, not the release date, not the platform it's on, not the bonus items... After consulting their in-store db/manual, whatever they use, they still get some of these wrong.

But I'm happy for you, if you can get your game at midnight.
#5 Sep 20 2010 at 3:07 PM Rating: Excellent
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I was lucky, the Gamestop I chose is full of people that are going to play, so they're doing midnight release. I gave him my Allas email address and he's like, oh! Smiley: lol
#6 Sep 20 2010 at 3:11 PM Rating: Decent
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Pikko, I have a major problem with seeing you post! I remember in IRC you said you lived in Hawaii.

I got married in Hawaii and it was the best time of my life. Every time I see a post of yours it reminds me of Hawaii!

My wife says we have to wait until 2012 to go back. Smiley: frown
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#7 Sep 20 2010 at 3:12 PM Rating: Default
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Nah I'm in Wisconsin, we're not having any midnight releases here, didn't get enough pre-orders. 10am the on Wednesday isn't going to kill me knowing that other people will be Level 5 when I log on =P
#8 Sep 20 2010 at 3:14 PM Rating: Decent
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Gamestop does (sort of) suck. Every gamestop in my city ordered too few of the CE edition so I may not get mine even though I preordered in July. "But sir, you can downgrade to the regular edition for cheaper. We have plenty of those." /sigh
#9 Sep 20 2010 at 3:16 PM Rating: Excellent
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Wloire wrote:
Gamestop does (sort of) suck. Every gamestop in my city ordered too few of the CE edition so I may not get mine even though I preordered in July. "But sir, you can downgrade to the regular edition for cheaper. We have plenty of those." /sigh


I would be livid.
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#10 Sep 20 2010 at 3:28 PM Rating: Good
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Wloire wrote:
Gamestop does (sort of) suck. Every gamestop in my city ordered too few of the CE edition so I may not get mine even though I preordered in July. "But sir, you can downgrade to the regular edition for cheaper. We have plenty of those." /sigh


That's why I made sure to do next day shipping online with guaranteed street date; I didn't want to play around with my local stores. It was certainly a little pricey for the shipping but worth the peace of mind (even though the backordered status online is disconcerting but I'm sure it will be fine). Gamestop IS crappy though, they frequently don't know about game releases even though its supposed to be THE dedicated videogame store in the states...most of the employees in the Baltimore area only really know about EA games...it's kind of insulting to a long time hardcore gamer. I hope someone buys them out and shapes that company up!
#11 Sep 20 2010 at 3:30 PM Rating: Good
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Just be nice and slip the guy a finksy.

Gain trust from your gamestop employee's and I guarantee you won't regret it.

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#12 Sep 20 2010 at 3:33 PM Rating: Decent
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I will be picking my copy up at 9am tomorrow morning and rushing home.......

Only to find that the servers do not open until 11am my time.

That is going to be the longest 2 hours of my life.

On topic, here in Australia a bunch of people got their copy of the game on Friday last week or yesterday (Monday). It would seem that if you are having the game mailed to you, release dates do not matter. I spoke to Electronics Boutique to see if I could collect my copy and got a very firm "No".
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#13 Sep 20 2010 at 3:43 PM Rating: Decent
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You need to call head office, I am calling JB, Game and EB once they open at 8am.

And you are gonna be installing the patch for longer than 2 hours.
#14 Sep 20 2010 at 3:44 PM Rating: Excellent
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Don't forget to log into the registration server first thing Tuesday morning and set up your payment method.

Registration server is predictably going to be even more conjested than the game servers come launch time.
#15 Sep 20 2010 at 3:47 PM Rating: Decent
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i doubt gamestop here in nyc going to have midnight release lol mmorpg game arent as important&cool as the COD , madden or halo games =/
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#16 Sep 20 2010 at 3:52 PM Rating: Decent
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RufuSwho wrote:
Don't forget to log into the registration server first thing Tuesday morning and set up your payment method.

Registration server is predictably going to be even more conjested than the game servers come launch time.


Been trying to do this for the last couple of hours. I think it is down for maintanence!
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#17 Sep 20 2010 at 3:53 PM Rating: Decent
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It's not ready yet. I just posted the relevant part from the Preperation thread.
#18 Sep 20 2010 at 4:07 PM Rating: Decent
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EB head office said someone needs to buy it from a store for it to be a broken release date. FFFUUUUUU
#19 Sep 20 2010 at 4:13 PM Rating: Excellent
Wloire wrote:
Gamestop does (sort of) suck. Every gamestop in my city ordered too few of the CE edition so I may not get mine even though I preordered in July.


To me GameStop's pre-order policy sucks, but the employees (the competent ones in MA, at least) are usually empathetic about the situation. I was in the store in pre-order pickup night when that happened to the guy behind me and my friend. The GameStop manager's excuse was along the lines that pre-ordering guarantees that you will get a copy eventually, but doesn't guarantee that you'll get it on release day. Thankfully, I got my copy (greedy, greedy Smiley: bah), but that was the last time I ever pre-ordered anything from GameStop. I figure if they're not going to honor a pre-order deposit, I might as well not pre-order at all and just go somewhere else if they don't have a copy for me.

Like I said before, though, some employees understand the aversion to pre-order and can be pretty understanding about it. Usually, if they have more pre-order tie-in coupons than they do pre-orders themselves, they're willing to give away pre-order goodies to those who didn't pre-order.
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#20 Sep 20 2010 at 4:23 PM Rating: Decent
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MaFi0s0 wrote:
EB head office said someone needs to buy it from a store for it to be a broken release date. FFFUUUUUU


Do you mean that it is OK for them to mail out early, but they cant sell it early?

SO i cant go and collect today? Shame!
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#21 Sep 20 2010 at 4:25 PM Rating: Decent
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HallieXIV wrote:
MaFi0s0 wrote:
EB head office said someone needs to buy it from a store for it to be a broken release date. FFFUUUUUU


Do you mean that it is OK for them to mail out early, but they cant sell it early?

SO i cant go and collect today? Shame!


They made up some BS like they try send them out based on australia post estimated shipping time. Next time I pre order a game I am gonna go through JB online, they shipped the CE on thursday. Still gotta call them, Game hasnt been helpful at all.
#22 Sep 20 2010 at 4:29 PM Rating: Decent
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anyone know if its too late to reserve a CE copy today?
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#23 Sep 20 2010 at 4:30 PM Rating: Default
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pixelpop wrote:
anyone know if its too late to reserve a CE copy today?


I doubt it's too late. There are people who have cancelled their pre-orders and most stores will have excess copies I would think.
You'd have to call a specific store and ask.

Edited, Sep 20th 2010 6:31pm by ShonaSeraph
#24 Sep 20 2010 at 4:44 PM Rating: Decent
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yeah i did, they said its too late to upgrade up again, but i too have had severe problems with the lack of knowledge in gamestops in los angeles over the years so i wasnt sure if the phone was up their asses along with their heads or what.
they said i can start asking tomorrow if any stores have excess copies and then i would be able to buy one, thought id ask here though, wish me luck!!!
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#25 Sep 20 2010 at 4:50 PM Rating: Default
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Wloire wrote:
Gamestop does (sort of) suck. Every gamestop in my city ordered too few of the CE edition so I may not get mine even though I preordered in July. "But sir, you can downgrade to the regular edition for cheaper. We have plenty of those." /sigh


Not to call you a liar or anything, but GameStop uses automatic ordering, meaning that if you REALLY ordered it in July, for either in-store pick up or did a 10$ transaction in store, they have a copy for you. GameStop gets exactly what was ordered when it comes to Collector's Editions, not any extra. And they don't have the regular edition; it hasn't shipped to stores yet since it doesn't even come out until 9/30, and GameStop usually gets S/D titles about 3-5 days early.

You can bash on 'em all you want, but you were just caught in a lie buddy.

As for available extras: Call your local store, most of the ones in my area got a few cancels after corporate finalized orders with Square enix, meaning that we got 1-2 extras if any were ordered in that store and then cancelled within the last week or so. I know this happened at my store, we had 6 orders, and one guy cancelled last week after playing the open beta. But we still have 6 CE copies, with just 5 orders.

Like i said, midnight or no midnight is fine; but if you don't get a copy of the CE on the release date, I guarantee you its because of the fact you didn't order one.

BTW, this came about recently because we under-ordered CE's in the past; within the last year or two GameStop has been very diligent about not over-ordering CE's. A perfect example if you don't believe me - Try calling your local GameStop tomorrow and asking if you can still pre-order the Hardened Edition of Call of Duty: Black Ops. You can't because we filled our quota and the sku was turned off at close of business today to prevent over-ordering.
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#26 Sep 20 2010 at 4:52 PM Rating: Good
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Don't blame GameStop for no midnight release. The amount of preorders didn't warrant it. Blame the American gaming audience for not preordering the game or blame SquareEnix for not building enough hype for the game overseas. Sure the few of us interested in the game are REALLY interested in the game, but for things like this it is quantity, not quality.
#27 Sep 20 2010 at 4:55 PM Rating: Decent
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uuuugh, im getting excited and irritated that i downgraded my copy!!! they said not to ask till tomorrow though, any other gamestop employees have a different say?
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#28 Sep 20 2010 at 4:55 PM Rating: Good
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I beg to differ.

Quote:
Well I called the GameStop where I pre-ordered my CE copy just to see what they had to say. No they're not having a mid-night release. Also they informed me that the game won't be release until 9/30. WTF? I then asked him to check their records again. The pre-orderd should get their copies on the 9/22. The guy then said that wasn't correct and that they were still taking pre-orders for the game all the way up to 9/30.
#29 Sep 20 2010 at 4:58 PM Rating: Default
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So is the offical release still the 23rd? How are folks able to get this on the 22nd?
#30 Sep 20 2010 at 5:02 PM Rating: Decent
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rubina wrote:
I beg to differ.

Quote:
Well I called the GameStop where I pre-ordered my CE copy just to see what they had to say. No they're not having a mid-night release. Also they informed me that the game won't be release until 9/30. WTF? I then asked him to check their records again. The pre-orderd should get their copies on the 9/22. The guy then said that wasn't correct and that they were still taking pre-orders for the game all the way up to 9/30.


That employee is an idiot/doesn't follow FFXIV. See, when you call and ask about an upcoming game the first thing an employee does is check the coming soon screen, which currently only has the regular edition listed as a 9/30 release date. If they didn't get any CE pre-orders, then they would have no record or CE copies sitting in their back room. So yes, some employees aren't the brightest crayons in the box, but trust me, if you had a CE ordered, its there. If you really don't believe me, call and ask them you check where they keep their street dated stuff for you CE, it came in its own separate shipment and should be secured in their back room next to their stuff street dated for Tuesday.

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#31 Sep 20 2010 at 5:06 PM Rating: Good
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Quote:
So is the offical release still the 23rd? How are folks able to get this on the 22nd?


official release date is 9/22.
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#32 Sep 20 2010 at 6:16 PM Rating: Good
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Ggrab wrote:
i doubt gamestop here in nyc going to have midnight release lol mmorpg game arent as important&cool as the COD , madden or halo games =/


No midnight release in NYC, at least the ones I checked in Queens.
#33 Sep 20 2010 at 6:51 PM Rating: Decent
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MerylStryfe wrote:
Wloire wrote:
Gamestop does (sort of) suck. Every gamestop in my city ordered too few of the CE edition so I may not get mine even though I preordered in July. "But sir, you can downgrade to the regular edition for cheaper. We have plenty of those." /sigh


Not to call you a liar or anything, but GameStop uses automatic ordering, meaning that if you REALLY ordered it in July, for either in-store pick up or did a 10$ transaction in store, they have a copy for you. GameStop gets exactly what was ordered when it comes to Collector's Editions, not any extra. And they don't have the regular edition; it hasn't shipped to stores yet since it doesn't even come out until 9/30, and GameStop usually gets S/D titles about 3-5 days early.

You can bash on 'em all you want, but you were just caught in a lie buddy.

As for available extras: Call your local store, most of the ones in my area got a few cancels after corporate finalized orders with Square enix, meaning that we got 1-2 extras if any were ordered in that store and then cancelled within the last week or so. I know this happened at my store, we had 6 orders, and one guy cancelled last week after playing the open beta. But we still have 6 CE copies, with just 5 orders.

Like i said, midnight or no midnight is fine; but if you don't get a copy of the CE on the release date, I guarantee you its because of the fact you didn't order one.

BTW, this came about recently because we under-ordered CE's in the past; within the last year or two GameStop has been very diligent about not over-ordering CE's. A perfect example if you don't believe me - Try calling your local GameStop tomorrow and asking if you can still pre-order the Hardened Edition of Call of Duty: Black Ops. You can't because we filled our quota and the sku was turned off at close of business today to prevent over-ordering.


Did I hurt your feelings? I'm sorry. But lets go through this;

First of all maybe it's different in Canada than the U.S. but we only have to pay 5$ a preorder here. Now I can't prove the conversation I had with the fellow on the phone but I could very well scan my pre-order reciept for you if you are so inclined. He told me every Gamestop and EB in town was, and I quote, "short-stocked" so it was a first come first serve policy and it all depends where I fall in line of orders, then he refused to check WHERE I was in line (maybe the list isn't ready yet I'll give them that), so I will have to drive 45 minutes to the north side of town to get my hit of crack cocaine without knowing if its going to be there for me.

He did inform me that I can switch to the regular edition blithfully unaware that you can't start playing on the 22nd without the CE. Take that as you will. I don't need ZAm's sympathy that bad, I threw my post up as a cautionary tale. I'm sorry if I offended your sensibilities, you clearly work for one of the affiliated Gamestop companies. I will say that this is the second time Gamestop @#%^ed up my preorder including GW Eye of the North way back when, but thats my fault for not learning my lesson. I guess there is a reason they have a bad reputation.

Edited, Sep 20th 2010 8:55pm by Wloire
#34 Sep 20 2010 at 8:45 PM Rating: Decent
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Since the website sold out of CE I hope since they're talking the game money out of my account a day early mean i have one coming. I thought with all the negative talk this game wouldn't sell out.
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#35 Sep 20 2010 at 10:25 PM Rating: Decent
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Just adding to the midnight release train, my store here in downtown Salt Lake City, Utah is having a midnight release. An employee actually called me to tell me to come in around 11:45 tomorrow night to pick it up ^_^

Edited, Sep 21st 2010 12:57am by Degausser
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#36 Sep 20 2010 at 11:43 PM Rating: Good
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Warmech wrote:
Since the website sold out of CE I hope since they're talking the game money out of my account a day early mean i have one coming. I thought with all the negative talk this game wouldn't sell out.


Regarding the "negative talk" - I have learned to ignore the vocal minority. There are probably about 100 people on the internet panning this game across all chat rooms and forums. This is 100 people out of a potential player base in the hundreds of thousands.

Tens of thousands of people were loving this game in beta - they just were too busy having fun to hang around ZAM, Eorzapedia etc and flame the game for no apparent reason. The internet gives a voice to everyone, but often only the angry use it.
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#37 Sep 21 2010 at 5:35 AM Rating: Good
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To those of you having problems with Gamestop employees keep in mind something: Gamestop is NOT a new game store. It's actually a used game store that masquerades as a new game store. They practice pretty shady business to begin with and I for one have boycotted the place.

My wife was an employee of one of our local stores and she discovered that in order to get in good you have to push magazine subscriptions (to a highly biased mag called Game Informer, but that's another issue entirely) and game reservations. In other words despite being non-commission, you still have to be a salesman or you will get fired. Once she learned this, and a few other shady practices my wife quit and with good reason.

If you want proof, go into any Gamestop and I bet the first thing you get pestered with is this: "Game X is coming out on date Y, you want a reservation?" this will usually be followed up with "If you get an Edge card with us then you will get X% off used games and systems, oh and a sweet magazine subscription!" This is really a push for the magazine subscription. Honestly unless you buy used games a LOT and plan to trade in old games a LOT this is useless to you. For most people I know, this means that the Edge card is useless so all you get in return is that mag subscription (btw the mag really is complete crap).

To top it all off they only push the next 'big' games which are all the same droll FPS type games that game companies have been shoveling out over the past few years, claiming high production values on, and duping the 'main stream gamers' that it's the most awesome thing ever (Halo, Call of Duty, Gears of War, Medal of Honor, or worse the sports games that have no value next year etc,). Gamestop is in on all of this, because they know these games have no intrinsic replay value, so what will you do? Trade it in for pennies on the dollar when you finish it, so they can sell it for a few dollars under new price and make a huge profit margin. Meanwhile you pick up the latest newest 'cool' game. So of course they push these 'big cool' games on you trying to make you think that if you didn't play them then you missed out on the game of the century.

So again to those of you having issues with GS employees over FFXIV... it's because it's an under the radar game that has little to no publicity here in the States and they can't let you trade it in so they can resell it, so they have no real interest in it. So when they don't have knowledge of the game and it frustrates you, just remember that. Ask them about the next Halo, CoD, or Madden game and they're all over that though....
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#38 Sep 21 2010 at 5:46 AM Rating: Good
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My preordered copies of the CE through Gamestop now all of a sudden say 'backordered'. Should I be concerned? >.>
#39 Sep 21 2010 at 6:06 AM Rating: Decent
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I dunno - not overly concerned here. Talked to guy at my Gamestop store yesterday (Monday) and he showed me the shipment. Arrived and ready to just hand over...so close...

So I asked him if he would lemme grab mine Tuesday ("I'm prepaid reserved, and have receipt right here...and 'cause server launches Tues. night dood!") and he said no, which evoked a deep sadnees within. I'll just have to wait until tomorra'
#40 Sep 21 2010 at 6:30 AM Rating: Decent
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Quote:
My wife was an employee of one of our local stores and she discovered that in order to get in good you have to push magazine subscriptions (to a highly biased mag called Game Informer, but that's another issue entirely) and game reservations. In other words despite being non-commission, you still have to be a salesman or you will get fired. Once she learned this, and a few other shady practices my wife quit and with good reason.

If you want proof, go into any Gamestop and I bet the first thing you get pestered with is this: "Game X is coming out on date Y, you want a reservation?" this will usually be followed up with "If you get an Edge card with us then you will get X% off used games and systems, oh and a sweet magazine subscription!" This is really a push for the magazine subscription. Honestly unless you buy used games a LOT and plan to trade in old games a LOT this is useless to you. For most people I know, this means that the Edge card is useless so all you get in return is that mag subscription (btw the mag really is complete crap).


ZOMG EVIL BUSINESS IS RAN LIKE A.... Business... wait what?
#41 Sep 21 2010 at 6:30 AM Rating: Good
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I ordered mine from gamestop months ago on the day they started the pre-order. Just checked my status on the order and it says "backordered".

Think I am done with them also.
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#42 Sep 21 2010 at 6:34 AM Rating: Good
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About the GS "backorder" issue...
http://ffxiv.zam.com/forum.html?game=268&mid=128501390287342548&page=1
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#43 Sep 21 2010 at 7:14 AM Rating: Decent
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windexy wrote:
Quote:
My wife was an employee of one of our local stores and she discovered that in order to get in good you have to push magazine subscriptions (to a highly biased mag called Game Informer, but that's another issue entirely) and game reservations. In other words despite being non-commission, you still have to be a salesman or you will get fired. Once she learned this, and a few other shady practices my wife quit and with good reason.

If you want proof, go into any Gamestop and I bet the first thing you get pestered with is this: "Game X is coming out on date Y, you want a reservation?" this will usually be followed up with "If you get an Edge card with us then you will get X% off used games and systems, oh and a sweet magazine subscription!" This is really a push for the magazine subscription. Honestly unless you buy used games a LOT and plan to trade in old games a LOT this is useless to you. For most people I know, this means that the Edge card is useless so all you get in return is that mag subscription (btw the mag really is complete crap).


ZOMG EVIL BUSINESS IS RAN LIKE A.... Business... wait what?


Agreed. By using the term "Get in good", he pretty much admitted that his wife sucked at selling skills and has no clue how a business works. Yeah dude, we sell subscriptions, but seriously, the people we sell them to save ridiculous amounts of money in the long run, PLUS is doesn't automatically renew, making it a bit less shady. As for the pre-orders, god forbid a company would want to guarantee copies and get an idea on how many it needed to order, without over-ordering on a low margin product.


So lets recap, a company wants to make money. To do that, they create programs that help with ordering product and at the same time offer a service for their consumers that guarantees that product will be held aside just for them. Also, this same company creates a loyalty card that gives discounts on the one thing they actually make a decent amount of money on, which doesn't automatically renew so there's no hidden fee or anything.
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#44 Sep 21 2010 at 7:31 AM Rating: Decent
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MerylStryfe wrote:
windexy wrote:
Quote:
My wife was an employee of one of our local stores and she discovered that in order to get in good you have to push magazine subscriptions (to a highly biased mag called Game Informer, but that's another issue entirely) and game reservations. In other words despite being non-commission, you still have to be a salesman or you will get fired. Once she learned this, and a few other shady practices my wife quit and with good reason.

If you want proof, go into any Gamestop and I bet the first thing you get pestered with is this: "Game X is coming out on date Y, you want a reservation?" this will usually be followed up with "If you get an Edge card with us then you will get X% off used games and systems, oh and a sweet magazine subscription!" This is really a push for the magazine subscription. Honestly unless you buy used games a LOT and plan to trade in old games a LOT this is useless to you. For most people I know, this means that the Edge card is useless so all you get in return is that mag subscription (btw the mag really is complete crap).


ZOMG EVIL BUSINESS IS RAN LIKE A.... Business... wait what?


Agreed. By using the term "Get in good", he pretty much admitted that his wife sucked at selling skills and has no clue how a business works. Yeah dude, we sell subscriptions, but seriously, the people we sell them to save ridiculous amounts of money in the long run, PLUS is doesn't automatically renew, making it a bit less shady. As for the pre-orders, god forbid a company would want to guarantee copies and get an idea on how many it needed to order, without over-ordering on a low margin product.


So lets recap, a company wants to make money. To do that, they create programs that help with ordering product and at the same time offer a service for their consumers that guarantees that product will be held aside just for them. Also, this same company creates a loyalty card that gives discounts on the one thing they actually make a decent amount of money on, which doesn't automatically renew so there's no hidden fee or anything.


I feel dirty for agreeing with something Windexy said, but yeah. They're a business. They're in it to make money. Upselling and offerings are common money making techniques. It's not really much different than fast food joints asking you "Do you want the meal?" or "Do you want a large?", or stores that sell service plans or extended warranties. They're there to make money. You can always say no, you know.
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#45 Sep 21 2010 at 7:52 AM Rating: Decent
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Quote:
I feel dirty for agreeing with something Windexy said, but yeah.


Well that hurt a little... =(
#46 Sep 21 2010 at 9:11 AM Rating: Good
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MerylStryfe wrote:
windexy wrote:
Quote:
My wife was an employee of one of our local stores and she discovered that in order to get in good you have to push magazine subscriptions (to a highly biased mag called Game Informer, but that's another issue entirely) and game reservations. In other words despite being non-commission, you still have to be a salesman or you will get fired. Once she learned this, and a few other shady practices my wife quit and with good reason.

If you want proof, go into any Gamestop and I bet the first thing you get pestered with is this: "Game X is coming out on date Y, you want a reservation?" this will usually be followed up with "If you get an Edge card with us then you will get X% off used games and systems, oh and a sweet magazine subscription!" This is really a push for the magazine subscription. Honestly unless you buy used games a LOT and plan to trade in old games a LOT this is useless to you. For most people I know, this means that the Edge card is useless so all you get in return is that mag subscription (btw the mag really is complete crap).


ZOMG EVIL BUSINESS IS RAN LIKE A.... Business... wait what?


Agreed. By using the term "Get in good", he pretty much admitted that his wife sucked at selling skills and has no clue how a business works. Yeah dude, we sell subscriptions, but seriously, the people we sell them to save ridiculous amounts of money in the long run, PLUS is doesn't automatically renew, making it a bit less shady. As for the pre-orders, god forbid a company would want to guarantee copies and get an idea on how many it needed to order, without over-ordering on a low margin product.


So lets recap, a company wants to make money. To do that, they create programs that help with ordering product and at the same time offer a service for their consumers that guarantees that product will be held aside just for them. Also, this same company creates a loyalty card that gives discounts on the one thing they actually make a decent amount of money on, which doesn't automatically renew so there's no hidden fee or anything.


As the aforementioned wife in the above thread, I will be the first to admit that I do indeed suck at being a salesperson when it comes to trying to pressure people into buying something they don't want. I always asked about pre-orders and magazine subs, but when the customer seemed disinterested, I let it go. Unfortunately, we were supposed to harass the customers for pre-orders and subs...no joke, flat out harass multiple times even if they said no the first time. I'm not that pushy. Businesses make money or they go out of business, I don't have a problem with that, but I refuse to continue to work at a job that wants me to harass people, just to keep my job. Maybe my Gamestop was not the norm...hopefully it wasn't, and those working at other Gamestops find their experience more appealing than I did.



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#47 Sep 21 2010 at 9:38 AM Rating: Excellent
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All Gamestops are not created equal. It's all about the people.
#48 Sep 21 2010 at 4:33 PM Rating: Excellent
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punk70 wrote:
As the aforementioned wife in the above thread, I will be the first to admit that I do indeed suck at being a salesperson when it comes to trying to pressure people into buying something they don't want. I always asked about pre-orders and magazine subs, but when the customer seemed disinterested, I let it go. Unfortunately, we were supposed to harass the customers for pre-orders and subs...no joke, flat out harass multiple times even if they said no the first time. I'm not that pushy. Businesses make money or they go out of business, I don't have a problem with that, but I refuse to continue to work at a job that wants me to harass people, just to keep my job. Maybe my Gamestop was not the norm...hopefully it wasn't, and those working at other Gamestops find their experience more appealing than I did.


It's not harassment because corporate doesn't call it harassment, they call it "persuasion" so that makes it 100% okay.

But seriously; I've worked in similar jobs where I had people pressuring me to sell things that the customer doesn't need. In one position I worked, I was actually told by the -owner- that if I saw work that I -could- do, to do it -without- asking the customer, tell them that it NEEDED to be done, and bill them for it.

So I feel your pain on the notion of not wanting to do it.

I still say that it's a common, expected tactic to upsell but I'll always respect someone who knows when no means no over someone who will push the point. Unfortunately, some situations require you to do the second, even if you hate to, because otherwise your manager/owner gives you **** about it.

One of my first jobs was a sales job that was commission based, and any time I had a customer even LOOK at a high ticket item and not buy it, my manager wanted to have a 10-15 minute meeting with me about how I'm "not trying hard enough to sell". Yeah, I'm sure the guy with the stain-covered T-shirt, torn jeans, and 6 kids didn't buy that $3500 plasma TV because I didn't try hard enough to sell it to him. Smiley: rolleyes

So while I accept such sales tactics as an inevitability, I also feel for the people who are on the receiving end of them. Plus, I'm getting tired of being asked if I want to reserve/buy Cataclysm, Madden, and Halo every single time I call or go to GameStop.
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#49 Sep 21 2010 at 4:50 PM Rating: Good
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RufuSwho wrote:
All Gamestops are not created equal. It's all about the people.


Probably closer to the truth...."Some GameStop employees are more equal then others."
#50 Sep 21 2010 at 5:01 PM Rating: Default
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Wloire wrote:
MerylStryfe wrote:
Wloire wrote:
Gamestop does (sort of) suck. Every gamestop in my city ordered too few of the CE edition so I may not get mine even though I preordered in July. "But sir, you can downgrade to the regular edition for cheaper. We have plenty of those." /sigh


Not to call you a liar or anything, but GameStop uses automatic ordering, meaning that if you REALLY ordered it in July, for either in-store pick up or did a 10$ transaction in store, they have a copy for you. GameStop gets exactly what was ordered when it comes to Collector's Editions, not any extra. And they don't have the regular edition; it hasn't shipped to stores yet since it doesn't even come out until 9/30, and GameStop usually gets S/D titles about 3-5 days early.

You can bash on 'em all you want, but you were just caught in a lie buddy.

As for available extras: Call your local store, most of the ones in my area got a few cancels after corporate finalized orders with Square enix, meaning that we got 1-2 extras if any were ordered in that store and then cancelled within the last week or so. I know this happened at my store, we had 6 orders, and one guy cancelled last week after playing the open beta. But we still have 6 CE copies, with just 5 orders.

Like i said, midnight or no midnight is fine; but if you don't get a copy of the CE on the release date, I guarantee you its because of the fact you didn't order one.

BTW, this came about recently because we under-ordered CE's in the past; within the last year or two GameStop has been very diligent about not over-ordering CE's. A perfect example if you don't believe me - Try calling your local GameStop tomorrow and asking if you can still pre-order the Hardened Edition of Call of Duty: Black Ops. You can't because we filled our quota and the sku was turned off at close of business today to prevent over-ordering.


Did I hurt your feelings? I'm sorry. But lets go through this;

First of all maybe it's different in Canada than the U.S. but we only have to pay 5$ a preorder here. Now I can't prove the conversation I had with the fellow on the phone but I could very well scan my pre-order reciept for you if you are so inclined. He told me every Gamestop and EB in town was, and I quote, "short-stocked" so it was a first come first serve policy and it all depends where I fall in line of orders, then he refused to check WHERE I was in line (maybe the list isn't ready yet I'll give them that), so I will have to drive 45 minutes to the north side of town to get my hit of crack cocaine without knowing if its going to be there for me.

He did inform me that I can switch to the regular edition blithfully unaware that you can't start playing on the 22nd without the CE. Take that as you will. I don't need ZAm's sympathy that bad, I threw my post up as a cautionary tale. I'm sorry if I offended your sensibilities, you clearly work for one of the affiliated Gamestop companies. I will say that this is the second time Gamestop @#%^ed up my preorder including GW Eye of the North way back when, but thats my fault for not learning my lesson. I guess there is a reason they have a bad reputation.

Edited, Sep 20th 2010 8:55pm by Wloire


Actually to preorder a CE Gamestop requires a $10 deposit instead of the normal $5 for other preorders (at least the one I go to in NC does. So all in all I believe you screwed up and preordered the normal not the CE buddy. Next time check your sales receipt to make sure you order the right game. See you on the 30th then lol. I'll be happily crafting away til then.
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#51 Sep 21 2010 at 5:03 PM Rating: Decent
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To those that saw the "backordered" status on Gamestop's website, don't worry. I just checked about 10 minutes ago and my current status is now "shipped" along with a tracking number.
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