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#52 Sep 21 2010 at 1:27 AM Rating: Decent
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A thing to keep in mind, unlike POL you have to jump through an extra hoop if you have a friend/family/loved one paying for your account. Since my sister was going to pay for me it wouldn't let me add her CC info unless I added her clickandbuy account info as well.

#53 Sep 21 2010 at 1:31 AM Rating: Good
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How come 100Crysta costs $1 as well as £1?

Not using Crysta then! D:
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#54 Sep 21 2010 at 1:32 AM Rating: Excellent
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Mattarutaru wrote:
There may be quite a few hoops, however this system is considerably better than the payment options for FFXI.



AMEN!
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#55 Sep 21 2010 at 1:38 AM Rating: Good
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Laudatio wrote:
As for the not accepting the credit card... did you perhaps space the numbers out? Found you had to leave the spaces out of the CC number. Provided you didn't do something silly like me and use the issue date instead of expiry date.


Nope. Put all my information in perfectly, checked, double checked, checked a third time, reentered everything for good measure. And it still tells me my creditcard information isn't valid. They claim it's either the: number, verification number, exp. date, or address that's wrong. At this point if any of the information I entered is wrong I either can't read numbers or I've been living in the wrong house for 10 years.

I already had hangups about ClickandBuy since I've never heard of them before and after browsing the web they're apparently a pretty craptastic company (or at the very lease a lot of people have had similar problems to mine and C&D did all of nothing to resolve them). It's irritating because regardless of whether I want to use direct creditcard payments or use crysta, I'm required to use C&B as the middleman.
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#56 Sep 21 2010 at 1:46 AM Rating: Decent
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MasterOutlaw the Irrelevant wrote:
Laudatio wrote:
As for the not accepting the credit card... did you perhaps space the numbers out? Found you had to leave the spaces out of the CC number. Provided you didn't do something silly like me and use the issue date instead of expiry date.


Nope. Put all my information in perfectly, checked, double checked, checked a third time, reentered everything for good measure. And it still tells me my creditcard information isn't valid. They claim it's either the: number, verification number, exp. date, or address that's wrong. At this point if any of the information I entered is wrong I either can't read numbers or I've been living in the wrong house for 10 years.

I already had hangups about ClickandBuy since I've never heard of them before and after browsing the web they're apparently a pretty craptastic company (or at the very lease a lot of people have had similar problems to mine and C&D did all of nothing to resolve them). It's irritating because regardless of whether I want to use direct creditcard payments or use crysta, I'm required to use C&B as the middleman.


I'm having the same issue. I've checked all of my info 3 times over.. **** I even used the card 5 minutes ago. Wish SE wouldn't use Third party payment methods.
#57 Sep 21 2010 at 1:57 AM Rating: Good
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Mine went through & I have 3 small charges...the 2 mentioned for confirmation and another...hoping that's one that gets refunded back or maybe it's a charge to join the service? That would suck...

Or my bank pulled more crap on me...

Edited, Sep 21st 2010 3:59am by TwistedOwl
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#58 Sep 21 2010 at 2:13 AM Rating: Decent
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any one have any idea how this crysta thing going to work and if its game time how much crysta will you need buy for a month will they charge in months it bit confusing also click and buy seems ok but made sure to look at term and conditions fee charges ect.

hopefully when i get box copy of game in from post it be eaiser to understand, which might not be till tommorow but hoping for today will have to wait see.
#59 Sep 21 2010 at 2:24 AM Rating: Decent
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Same here 2 charges to confirm credit card.. and another charge for $2.50 lol
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#60 Sep 21 2010 at 2:36 AM Rating: Good
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Well I tried to input my direct account information (Direct Debit) with the intent of switching to a credit card later and it still tells me my information is wrong. This is getting a little ridiculous. So much for this being easier and more convenient than PlayOnline.
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#61 Sep 21 2010 at 2:38 AM Rating: Default
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MasterOutlaw the Irrelevant wrote:
Well I tried to input my direct account information (Direct Debit) with the intent of switching to a credit card later and it still tells me my information is wrong. This is getting a little ridiculous. So much for this being easier and more convenient than PlayOnline.


Sorry to break it to you but aside the issue of needing to use someone else's password if they're paying for you this was 100x easier than POL.
#62 Sep 21 2010 at 2:42 AM Rating: Decent
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So to those that were able to register your FFXIII code.. HOW?!

Did you do it by clicking options list in the FFXIV service? Or some other way. I cant find a way to enter my code. I'm just happy I was able to find it laying over by the PS3 this whole time.

When i click the options list I get:

"This service account cannot perform any actions regarding options.
If you would like to use options, please enter a registration code from a commercial copy of the software and apply it to this service account."

Edited, Sep 21st 2010 4:46am by Tarutinkler
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#63 Sep 21 2010 at 3:17 AM Rating: Decent
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MasterOutlaw the Irrelevant wrote:
Well I tried to input my direct account information (Direct Debit) with the intent of switching to a credit card later and it still tells me my information is wrong. This is getting a little ridiculous. So much for this being easier and more convenient than PlayOnline.


I am having this same issue.
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#64 Sep 21 2010 at 3:32 AM Rating: Good
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Registered my Click and Buy account, at first it seemed the Cysta system would be easier although you would always have extra after paying for a month of playtime, which seemed like an easy way for SE to make extra $ to me, but hey i was gonna do it anyway. Then i noticed you needed a Click and Buy account anyways, so whats the point? Maybe they'll give a small discount if you use it something?

Edited, Sep 21st 2010 5:39am by Zidaga
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#65 Sep 21 2010 at 3:35 AM Rating: Good
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Zidaga the Eccentric wrote:
Registered my Click and Buy account, at first it seemed the Cysta system would be easier although you would always have extra after paying for a month of playtime, which seemed like an easy way for SE to make extra $ to me, but hey i was gonna do it anyway. Then i noticed you needed a Click and Buy account anyways, so whats the point? Maybe their give a small discount if you use it something?


Yeah that confused me too, still have to go through a middle man there...maybe crysta will be the way to get those 3month/6month discounts they mentioned? Or maybe the only way to get certain other things? -shrugs-

Edited, Sep 21st 2010 5:36am by TwistedOwl
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#66 Sep 21 2010 at 3:41 AM Rating: Decent
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I'm guessing you'll need Crysta to get additional retainers/characters.
#67 Sep 21 2010 at 3:58 AM Rating: Good
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Why in the **** is SE using Clickandbuy? I noticed on bottom of webpage it's from "ClickandBuy International Limited is authorised and regulated by the Financial Services Authority in the United Kingdom." I don't trust using any overseas Financial Institutions to deal with my American credit/debit cards.

Is this for UK people to use? What do we NA people use then because I don't see paypal as an option.
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#68 Sep 21 2010 at 4:01 AM Rating: Decent
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Quote:
Why in the **** is SE using Clickandbuy? I noticed on bottom of webpage it's from "ClickandBuy International Limited is authorised and regulated by the Financial Services Authority in the United Kingdom." I don't trust using any overseas Financial Institutions to deal with my American credit/debit cards.

Is this for UK people to use? What do we NA people use then because I don't see paypal as an option.


Maybe they will update it and add another closer to NA release, however i went ahead and registered the ClickandBuy to avoid some of the server problems expected tomorrow. If they do add another then ill just unregister as they give you the option. I trust SE, although it does seem kinda weird. Why cant they just go the route of Blizzard and just let you do it directly, would be sooo much simpler.
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#69 Sep 21 2010 at 4:06 AM Rating: Decent
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Zidaga the Eccentric wrote:
Quote:
Why in the **** is SE using Clickandbuy? I noticed on bottom of webpage it's from "ClickandBuy International Limited is authorised and regulated by the Financial Services Authority in the United Kingdom." I don't trust using any overseas Financial Institutions to deal with my American credit/debit cards.

Is this for UK people to use? What do we NA people use then because I don't see paypal as an option.


Maybe they will update it and add another closer to NA release, however i went ahead and registered the ClickandBuy to avoid some of the server problems expected tomorrow. If they do add another then ill just unregister as they give you the option. I trust SE, although it does seem kinda weird. Why cant they just go the route of Blizzard and just let you do it directly, would be sooo much simpler.


Playonline. Some people had problems with it, more had problems when 3D Secure/Verified by Visa came into play because their banks didn't support those systems (which isn't SE's fault.)
#70 Sep 21 2010 at 4:07 AM Rating: Excellent
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BizzyMe wrote:
Why in the **** is SE using Clickandbuy? I noticed on bottom of webpage it's from "ClickandBuy International Limited is authorised and regulated by the Financial Services Authority in the United Kingdom." I don't trust using any overseas Financial Institutions to deal with my American credit/debit cards.

Is this for UK people to use? What do we NA people use then because I don't see paypal as an option.


As someone who has worked on investigation projects with the SEC in the US and the FSA in London, I would rather trust my details in the highly regulated UK financial services industry than the incredibly dodgy poorly regulated US financial services sector. No offense to my US cousins but your regulatory regime absolutely stinks!

Click and buy are heavily regulated, many other payment service providers are not!

This opinion was bought to you by toxic debt, CDOs, Lehmann brothers, Fannie Mae, the corporate fraudsters (featuring the boards of Enron, Worldcom and Andersens), the SEC and a whole host of other incompetent idiots dressing up as a financial services industry! Trust my credit card details to a US Institution - not on your life!

Edited, Sep 21st 2010 6:11am by HallieXIV
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#71 Sep 21 2010 at 4:09 AM Rating: Decent
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Also it said it can take up to 3 days to confirm. We install the game tomorrow. How is this going to work then? Or can we still play tomorrow or do we need to wait the 3 days to confirm our card? So confusing....
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#72 Sep 21 2010 at 4:15 AM Rating: Good
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Quote:
Playonline. Some people had problems with it, more had problems when 3D Secure/Verified by Visa came into play because their banks didn't support those systems (which isn't SE's fault.)


Oh, i never really had a problem with Playonline, and quit XI far before Verified by Visa came along, but i have used it when buying through other places before. Luckily PNC supports it and i never had a problem with that either. I shouldnt have a problem either way, it just seems everything is more of a hassle than it needs to be. Im sure once we get used to it and such, all with be fine.
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#73 Sep 21 2010 at 4:49 AM Rating: Good
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Well for anyone who's been having their card erroneously declined I sent an email to C&B and this is the response I got back.

ClickandBuy wrote:
Dear Random Hero,

Thank you for contacting ClickandBuy and for your message.


Please be informed that unfortunately the payment card you tried to use was rejected when you tried to register it. This usually happens because the card issuer refuses to authorize ClickandBuy to charge the card which is a matter beyond our influence.

In order to rectify this problem, you will have to contact the card issuer and instruct them that you do authorize charges from ClickandBuy.




Please select answer or reply when responding to this e-mail as opposed to sending a new e-mail as this will aid us in resolving your issue with more efficiency.


Yours sincerely,

ClickandBuy Service-Team


Kind of a knee-jerk response, but I suppose I'll have to wait until the bank opens before I can get this all sorted out. If it's an authorization problem it should say so instead of telling me the CC# and/or expiration date is wrong.
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WAR: 75 MNK: 75 SAM: 66
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#74 Sep 21 2010 at 7:12 AM Rating: Good
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Why the @#$% do i have to change my payment method in the first place? I have been using the same CC in FFXI for 7 years. I don't see why i have to jump through hoops and register my CC with a 3rd party. I don't want to have my CC info with click & buy.
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#75 Sep 21 2010 at 7:14 AM Rating: Decent
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MasterOutlaw the Irrelevant wrote:
Well for anyone who's been having their card erroneously declined I sent an email to C&B and this is the response I got back.

ClickandBuy wrote:
Dear Random Hero,

Thank you for contacting ClickandBuy and for your message.


Please be informed that unfortunately the payment card you tried to use was rejected when you tried to register it. This usually happens because the card issuer refuses to authorize ClickandBuy to charge the card which is a matter beyond our influence.

In order to rectify this problem, you will have to contact the card issuer and instruct them that you do authorize charges from ClickandBuy.




Please select answer or reply when responding to this e-mail as opposed to sending a new e-mail as this will aid us in resolving your issue with more efficiency.


Yours sincerely,

ClickandBuy Service-Team


Kind of a knee-jerk response, but I suppose I'll have to wait until the bank opens before I can get this all sorted out. If it's an authorization problem it should say so instead of telling me the CC# and/or expiration date is wrong.


Completely agree. Out of curiosity, what is your card issuer? I'm using my bank's Mastercard(debit).
#76 Sep 21 2010 at 7:18 AM Rating: Good
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MasterCard debit. I've only ever had to authorize my account once before and that was when I was buying this computer. I've been using it for online services for years and this is the first time I've had such a serious hangup.
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Naiya | Mithra | Windurst | Rank 10 | 1st Lieutenant | Ragnarok
WAR: 75 MNK: 75 SAM: 66
RotZ: O | CoP: O | ToAU: O | Apoch Nigh: O

WoW
Naiyah | B.Elf | 85 Rogue | Stormscale
Doubleday | B.Elf | 85 Paladin | Stormscale


#77 Sep 21 2010 at 7:24 AM Rating: Decent
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Same. It even worked without issue when paying for XI. I guess I can try the other payment option that goes through Paypal. I feel like I'm in the circus with all of these flaming hoops we have to jump through.
#78 Sep 21 2010 at 8:08 AM Rating: Decent
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I also used my Debit Mastercard to buy Crysta.... hopefully this will be easier for SQEX to deal with.. got 2,000 should be enough to get started on CE
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#79 Sep 21 2010 at 9:37 AM Rating: Decent
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The combination of this and their updater are making me really miss Playonline. I have never had any problems with it other than the fact it took about 2 minutes to log into the game. They should have just stuck with it and made it simpler to pay for both games.
#80 Sep 21 2010 at 9:53 AM Rating: Good
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Going to go hunt up an ultimate gaming card at lunch time. I don't know about the complainers - but I'd much rather buy a game card at a convenience store than have to ask my girlfriend to pay with her credit card - so yeah ***** POL.
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#81 Sep 21 2010 at 10:05 AM Rating: Decent
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Stupid SE, stupid CaB. After going thru all that I am going to be peeved 6 ways from Sunday if they decide to come out with 3,6,12 month Crysta cards, and I could have avoided the aneurysm that was CaB.

I'd hate to say it, and it pains me, but so far, simplicity of payment options is the "ONLY" thing I am ever going to miss from WoW, EVER!
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#82 Sep 21 2010 at 10:06 AM Rating: Excellent
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Sigh...

This is what keeps people I know from playing these games. I've had two friends that never were able to get into FFXI because of the crazy credit card verification, even waiting on the phone for hours for SE couldn't get it resolved. People just want to enter a credit card and play, they don't want to jump through hoops just to get an account set up.

Now they've gone with a completely different system for FFXIV, and it may be even more convoluted than the first.

I understand it's for customer security, but what is secure in giving my personal information to yet another company/account that could be hacked. Why can't I have the option to assume my own risk by using a credit card or PayPal?

I personally think I'm going to go with the game card, as I can pick those up in retail locations.

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#83 Sep 21 2010 at 11:36 AM Rating: Decent
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This is indeed sad news.

Tried to register my CC with ClickAndBuy for another MMO, but my banks security systems kicked in and invalidated my CC because of those very fast, very small debits sent by ClickAndBuy seemed suspicious.

Cleared it with the bank, asking them to reopen the card and accept ClickAndBuy.
Tried to e-mail ClickAndBuy to get it working, to no avail. Did not get much help from them except a standard canned e-mail.

So chosed another payment option for that game.
And now im back stuck with ClickAndBuy again????????

SE, please, dont do this to me. Make at least one alternative payment option available...
#84 Sep 21 2010 at 11:40 AM Rating: Good
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holmen66 wrote:

SE, please, dont do this to me. Make at least one alternative payment option available...


If you are having trouble with C&B you could try www.playspan.com
You can use the Ultimate points you buy there to buy crysta.

They even accept Paypal.

Edited, Sep 21st 2010 2:11pm by Mattarutaru
#85 Sep 21 2010 at 12:10 PM Rating: Decent
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Perhaps I'm just lucky...Mine went thru first try...no problems at all. Hopefully everything will go thus.
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#86 Sep 21 2010 at 1:49 PM Rating: Good
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Tarutinkler the Irrelevant wrote:
So to those that were able to register your FFXIII code.. HOW?!

It's actually quite easy, log into the account management system then click on select service, then select FFXIV and then add a service account with the fine print "Codes can be registered here, too.", then enter your promotional code and link it to the FFXIV service.

Now I'm assuming that since SE told all of us to do this early that my promotional code is NOT linked to my Beta service, even though it said after I registered the promotional code:

"This service account cannot perform any actions regarding options.
If you would like to use options, please enter a registration code from a commercial copy of the software and apply it to this service account."

I'd be very upset if it was linked to my Beta account and won't be recognised when I finally get my copy of the CE which was shipped my way about 3 hours ago.

Edit to add that my Visa went through in one go, without any extra charges made to it :)

Edited, Sep 21st 2010 3:50pm by DJvGalen
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#87 Sep 21 2010 at 2:04 PM Rating: Good
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I think SE may have chosen CaB because of their "no takebacks" policy. I read their Terms of Use and they expressly forbid a chargeback on an authorized transaction (which FFXI had some issues with, leading to the whole VbV/3d Secure fiasco)

There also appears to be a currency conversion fee of 5.9% attached to US Dollar transactions? Not sure what to make of that just now.

So Crysta? Well... that's got some issues too.

I'll quote myself from the other thread on this because it's relevant here too

I wrote:
I just took the time to do a little math regarding the UltimatePay system (which doesn't pay for the game, it gets you Crysta to pay for the game)

You can only buy Crysta in specific amounts (think Microsoft or Wii points) and none of those amounts are the amount of money you need to pay for a month's subscription with a single character (undoubtedly the most common player model).

The amount of Crysta needed for a basic subscription is 1299
You can buy Crysta in 500, 1000, 2000, 3000, 5000, and 10000 Crysta chunks.

Note the lack of a 1299 option? Because that's important.

So you get as close as you can: 500 + 1000 = 1500
Pay for a month: 1500 - 1299 = 201
(btw Crysta can't be refunded)
Next month: 201 + 1500 = 1701
Pay for a month: 1701 - 1299 = 402
Next month: 402 + 1000 = 1402
Pay for a month: 1402 - 1299 = 103

You can see where this is going

You would have to play the game for more years than you're likely to be playing video games before you'd ever zero out your crysta balance (see the calculation of the full amount of time below)

So I'm not sure what someone is supposed to do... Trust a company with kind of a shady reputation... Or donate free money to SE beyond what your account actually costs just to pay with PayPal

So because I'm an incredibly obsessive individual, I've gone ahead and used Excel to tell me how long it would finally take to zero out a Crysta balance by paying 1299 per month and buying Crysta intelligently (only paying 1500 when it's needed to reach 1299)

Ready?

500 Months... or 41 and 2/3 years


I'm not sure what to make of this except that it carries on the fine tradition of SE making it hard to give them money.
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#88 Sep 21 2010 at 4:52 PM Rating: Decent
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I just went to the CVS a block away from me and purchased a 20$ ultimate game card. Just redeemed it for 2000 crysta and it took a matter of seconds. I know this isn't ideal because crysta cannot be refunded so I will have the problem of having extra crysta. But the fact is that this extra balance will never be more than something of 8 dollars if I decided to stop playing on that exact month where I had excess amount of crysta. I'm sure SE will add something that I'll be able to spend my extra crysta on if I have some. However, I'm still fine with this type of payment method because it takes 1 second and I don't have to worry about some third party company dealing with my debit card information.
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