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Best Buy said not until Thursady?Follow

#1 Sep 21 2010 at 4:41 PM Rating: Good
117 posts
I called Best Buy to see if I could pick up my order early because I received an e-mail saying ready for pick up 9/22. But when I called they said they didn't have any in and expect 4 on Thursday. I'm wondering the sales associate is wrong because she didn't even ask me for an order number? Anyone else try calling Best Buy?
#2 Sep 21 2010 at 4:45 PM Rating: Good
3,599 posts
Yeah apparently it's back-ordered at a lot of best buys, I just called mine. That succckksss

#3 Sep 21 2010 at 4:46 PM Rating: Good
1,131 posts
There's something really screwy going on in Best Buy's system. If you look online, you can't preorder for pickup on the CE now, and it was the same deal this afternoon when I called customer support. I know for my region in Texas, there's no real ETA but they won't be here tomorrow for sure, they're just "assigned" or something to the stores. I ended up having my order converted to be shipped (next-day) since we couldn't change my store pickup to somewhere that had two copies in stock (because nobody was going to have stock for an indeterminate amount of time).

But it seems weird that you'd get a ready for pickup email without them having any, because that email is the last thing that's supposed to happen. This really calls into question every Best Buy, even those that have sent confirmation emails out. x.x Someone must've really screwed up on the date for getting these things out. >.<
FFXI: Triane [Caitsith], Retired
DRK75, THF75, RDM71

FFXIV: Triane Rhiga [Besaid]
Pugilist, Marauder, Fisher
#4 Sep 21 2010 at 4:48 PM Rating: Good
48 posts
I got the same answer, they did not tell you the full story though. The store gets shipment trucks (at least here) on Mondays and Wednesdays, they did not receive the shipment of FFXIV at the distributor warehouse that ships it to the individual stores. You could try calling around to see if another store will get it in and if so if you can switch your pre-order to that store. Gamestop tried the same thing on me before with FFXI Expansion, I canceled my order and still got the phone call my game would be in. Due to a hurricane in Florida I did not.
#5 Sep 21 2010 at 5:15 PM Rating: Good
I would bet the employee told you it comes in on Thursday because they do not know how Product Process works. Usually the person who answers the phone is just a customer service type person. I bet your store's regular trucks come in on Thursdays, but the game will be delivered in a drop shipment, just like almost all other media (games, music, movies...).

It should be there tomorrow. All of the recent games, PC and console, have released exactly when they were supposed to...Civ 5, Starcraft, all the Sims crap...all have been in store at open on release day in the last few weeks, and I expect our game to be the same. If you pre-ordered it, it should be there.

Go out tonight with your buddies/girlfriend/boyfriend/husband/wife and give them these last 12 hours before release since you probably won't acknowledge their existence for the next week. Have some fun. It will all be good tomorrow.
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