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#1 Sep 21 2010 at 7:36 PM Rating: Decent
5 posts
Hi I'm having a problem booting up the exe for FF14. I've installed everything on the disc, updated my directx, updated my drivers and installed all windows updates but as soon as I start the program I see a window with black in it then a "Final Fantasy 14 has stopped working" message.

I've been searching the internet for over 2 hours now and I can't even get it to work.

Here's my system info:


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Home Premium Edition 64bit (build 7600)
Processor Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz
Number of Processors Logical Core Count 4 Physical Core Count 2
BIOS Ver 1.00PARTTBL
Language English (Regional Setting: English)
Physical Memory 3956.500MB
Virtual Memory 2047.875MB
Page File 7911.145MB
Storage C:\ Hard Disk Drive Total Disk Space 452.967GB Free Disk Space 339.094GB
DirectX Version DirectX 11
Graphic Device(s) ATI Mobility Radeon HD 5470
+Device \\.\DISPLAY1
+Chip ATI display adapter (0x68E0)
+Maker ATI Technologies Inc.
+Video Memory 503.516 MB
+Shared Video Memory 1722.250 MB
+DAC Type Internal DAC(400MHz)
+Display Mode 1600 x 900 (32 bit) (60Hz)
+Driver atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
+Driver Version
+Driver Date
+Driver Language
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (Realtek High Definition Audio)
+Device ID {816E3A86-A262-4C51-9D4C-B84379CE596D}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.6000
+Driver Language English
+Driver Date 11/12/2009 02:38:22
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 5 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0


---

Any help would be much appreciated.

Thanks in advance~

EDIT: My friend has installed it fine on his laptop which is running Vista

Edited, Sep 21st 2010 9:37pm by WarTarvos
#2 Sep 21 2010 at 7:39 PM Rating: Good
Your laptop's kung fu may not be strong enough for FFXIV. Double check to make sure you downloaded your DirectX drivers directly from Microsoft. Double check that you're running the latest Catalyst Control Center for mobile devices. Run the FFXIV config utility and crank down all settings to minimum/off. Try again. If that doesn't work, you probably need more kung fu.
#3 Sep 21 2010 at 7:44 PM Rating: Decent
5 posts
My friends laptop has less "Kung Fu" than my machine and is running it fine - I don't think it's a graphics issue as the program doesn't even start. All drivers are fully upto date. Is anyone else having this problem or is it just me?
#4 Sep 21 2010 at 7:46 PM Rating: Good
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At that stage you may consider uninstall/reinstall.
#5 Sep 21 2010 at 7:47 PM Rating: Default
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Do you have a gamepad plugged in?
#6 Sep 21 2010 at 7:47 PM Rating: Decent
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696 posts
Did you torrent the update and put it in the wrong place by chance?
#7 Sep 21 2010 at 7:47 PM Rating: Good
WarTarvos wrote:
My friends laptop has less "Kung Fu" than my machine and is running it fine - I don't think it's a graphics issue as the program doesn't even start. All drivers are fully upto date. Is anyone else having this problem or is it just me?


What GPU does your friend have? Keep in mind that a desktop 5470 is a bottom rung card. Higher model 4xxx series cards will outperform a 5470 by a pretty chunky margin, and that's the desktop version. Laptop versions always have even less kung fu.

XIV requires much kung fu. Have you run the benchmark?
#8 Sep 21 2010 at 7:48 PM Rating: Decent
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292 posts
I had that problem when trying to run the benchmark a few months ago, were you able to run the beta?

For me it was i had installed the wrong directx.
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#9 Sep 21 2010 at 7:48 PM Rating: Decent
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Did you turn off your firewall/antivirus before install? Run as admin? When I did a reinstall of FFXI, I forgot to turn off antivirus, and I got a corrupt install, because it quarantined something.
#10 Sep 21 2010 at 7:49 PM Rating: Decent
5 posts
I havn't torrented any update, no gamepad installed yet and I have uninstalled and reinstalled twice. Once before updating drivers etc and once after. Still just doesn't start up for me. I don't know what information I'd need to post to be more helpful but I'm really stuck at the minute on this.
#11 Sep 21 2010 at 7:52 PM Rating: Decent
WarTarvos wrote:
I havn't torrented any update, no gamepad installed yet and I have uninstalled and reinstalled twice. Once before updating drivers etc and once after. Still just doesn't start up for me. I don't know what information I'd need to post to be more helpful but I'm really stuck at the minute on this.



Psssst....

Have you run the benchmark?
#12 Sep 21 2010 at 7:53 PM Rating: Decent
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I'd hate to ask you a dumb question, but did you play open beta? If so, did you uninstall it?
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#13 Sep 21 2010 at 7:54 PM Rating: Decent
5 posts
I didn't play the beta and havn't ran benchmark yet. I'm currently uninstalling and reinstalling without anti-virus on. I'll try benchmark after uninstall then I'll update
#14 Sep 21 2010 at 7:55 PM Rating: Decent
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Remember to run as admin as well.
#15 Sep 21 2010 at 8:03 PM Rating: Good
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292 posts
DirectX 9 Developer Kit

^ Try downloading that, i couldn't get the benchmark(and i would assume beta as well) to run just downloading the end-user package.

Do that and see if it helps.

Edited, Sep 21st 2010 10:03pm by Zidaga
____________________________
If we hit that bullseye, the rest of the dominoes should fall like a house of cards. Checkmate.
#16 Sep 21 2010 at 8:34 PM Rating: Decent
Edited by bsphil
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21,739 posts
Uninstalling/reinstalling the game is only going to waste an hour and a half. It sounds like the same driver issue I'm getting. Check the Event Viewer. Crashing should be related to atiumdag.dll. I'm working on fixing the same issue, myself. I'm running on an i7-720QM with a mobility radeon HD 5870, so I'd be very willing to bet that if your crash report is the same it has nothing to do with not having enough processing power in the GPU to run the game.

PS: Event Viewer can be found in win7/vista by hitting the windows key and typing Event Viewer.

Specifically:

Faulting application name: ffxivboot.exe, version: 1.0.0.0, time stamp: 0x4c355192 
Faulting module name: atiumdag.dll, version: 8.14.10.716, time stamp: 0x4b2aa917 
Exception code: 0xc0000005 
Fault offset: 0x00210c86 
Faulting process id: 0x1528 
Faulting application start time: 0x01cb59fc65f89f6c 
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivboot.exe 
Faulting module path: C:\Windows\system32\atiumdag.dll 
Report Id: a461fd08-c5ef-11df-9fd1-1c4bd6104854




Edited, Sep 21st 2010 9:38pm by bsphil
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Almalieque wrote:
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#17 Sep 21 2010 at 8:41 PM Rating: Decent
5 posts
My problem is the same:

Faulting application name: FFXivWinBenchmark.exe, version: 1.0.0.0, time stamp: 0x4c1582b9
Faulting module name: atiumdag.dll, version: 8.14.10.723, time stamp: 0x4b59aa8d
Exception code: 0xc0000005

#18 Sep 21 2010 at 8:50 PM Rating: Decent
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696 posts
ATI 5k series mobility problem? http://ffxiv.zam.com/forum.html?game=268&mid=1283281931323545475&howmany=50 Maybe this thread will Help you guys good luck!

Edited, Sep 21st 2010 10:53pm by zoltanrs
#19 Sep 21 2010 at 8:52 PM Rating: Decent
Edited by bsphil
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21,739 posts
zoltanrs wrote:
ATI 5k series mobility problem?
It's not just a fault of the 5xxx series, it seems to just be a driver issue in general with ATI.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#20 Sep 21 2010 at 8:54 PM Rating: Decent
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696 posts
Yeah I found a similar post on these forums from beta start. I posted a link in my other post. I guess a few people resolved the issue
#21 Sep 21 2010 at 8:54 PM Rating: Decent
bsphil wrote:
zoltanrs wrote:
ATI 5k series mobility problem?
It's not just a fault of the 5xxx series, it seems to just be a driver issue in general with ATI.


I had no difficulty running the open beta with a 5870 (desktop). The crashes I had were the result of bugs with the game client, not hardware conflicts or issues. So it could be a mobility problem, but it's certainly not a global ATI problem.
#22 Sep 21 2010 at 8:56 PM Rating: Decent
Edited by bsphil
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21,739 posts
The One and Only Aurelius wrote:
bsphil wrote:
zoltanrs wrote:
ATI 5k series mobility problem?
It's not just a fault of the 5xxx series, it seems to just be a driver issue in general with ATI.


I had no difficulty running the open beta with a 5870 (desktop). The crashes I had were the result of bugs with the game client, not hardware conflicts or issues. So it could be a mobility problem, but it's certainly not a global ATI problem.
I've already run the game myself many times on this computer.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#23 Sep 21 2010 at 8:58 PM Rating: Decent
bsphil wrote:
The One and Only Aurelius wrote:
bsphil wrote:
zoltanrs wrote:
ATI 5k series mobility problem?
It's not just a fault of the 5xxx series, it seems to just be a driver issue in general with ATI.


I had no difficulty running the open beta with a 5870 (desktop). The crashes I had were the result of bugs with the game client, not hardware conflicts or issues. So it could be a mobility problem, but it's certainly not a global ATI problem.
I've already run the game myself many times on this computer.


Are you running the retail version of the game client?
#24 Sep 21 2010 at 8:59 PM Rating: Decent
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696 posts
bsphil wrote:
The One and Only Aurelius wrote:
bsphil wrote:
zoltanrs wrote:
ATI 5k series mobility problem?
It's not just a fault of the 5xxx series, it seems to just be a driver issue in general with ATI.


I had no difficulty running the open beta with a 5870 (desktop). The crashes I had were the result of bugs with the game client, not hardware conflicts or issues. So it could be a mobility problem, but it's certainly not a global ATI problem.
I've already run the game myself many times on this computer.


I won't deny that ^^ Just trolling around for possible fixes. found http://www.techsupportforum.com/gaming-forum/pc-gaming-support/500088-solved-ffxiv-benchmark-crashing-due-atiumdag-dll.html as well. I would think between trying to be compatible for DX9 DX10 and DX 11 there's a few places that between the devs for FFXIV and the devs for the ATI drivers are getting overlooked.


Edited, Sep 21st 2010 11:00pm by zoltanrs
#25 Sep 21 2010 at 9:06 PM Rating: Good
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472 posts
Turn all of the settings down. Run in windowed mode. Change resolution to something smaller. Try all three at once.
#26 Sep 21 2010 at 9:14 PM Rating: Default
Edited by bsphil
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21,739 posts
The One and Only Aurelius wrote:
bsphil wrote:
The One and Only Aurelius wrote:
bsphil wrote:
zoltanrs wrote:
ATI 5k series mobility problem?
It's not just a fault of the 5xxx series, it seems to just be a driver issue in general with ATI.


I had no difficulty running the open beta with a 5870 (desktop). The crashes I had were the result of bugs with the game client, not hardware conflicts or issues. So it could be a mobility problem, but it's certainly not a global ATI problem.
I've already run the game myself many times on this computer.
Are you running the retail version of the game client?
Yes. The same problem also occured since about a week ago with the open beta client, as well as with the benchmark.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#27 Sep 21 2010 at 9:17 PM Rating: Decent
bsphil wrote:
The One and Only Aurelius wrote:
bsphil wrote:
The One and Only Aurelius wrote:
bsphil wrote:
zoltanrs wrote:
ATI 5k series mobility problem?
It's not just a fault of the 5xxx series, it seems to just be a driver issue in general with ATI.


I had no difficulty running the open beta with a 5870 (desktop). The crashes I had were the result of bugs with the game client, not hardware conflicts or issues. So it could be a mobility problem, but it's certainly not a global ATI problem.
I've already run the game myself many times on this computer.
Are you running the retail version of the game client?
Yes. The same problem also occured since about a week ago with the open beta client, as well as with the benchmark.


Interesting. I had no difficulty at all with the beta client. Did you upgrade to the 10.9 Catalyst drivers?
#28 Sep 21 2010 at 9:20 PM Rating: Decent
Edited by bsphil
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21,739 posts
Parsalyn wrote:
Turn all of the settings down. Run in windowed mode. Change resolution to something smaller. Try all three at once.
No change.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#29 Sep 21 2010 at 10:15 PM Rating: Good
Edited by bsphil
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21,739 posts
Fixed it.

Here's what ended up working for my laptop (Warning: This involves deleting your core video drivers):

1) Uninstall all current ATI drivers and software.
2) Boot into Safe Mode (mash F8 while booting) and run Driver Sweeper to clear out any remaining files. Do not restart yet.
3) Go into the Device Manager (hit the windows key and type Device Manager). Under the display adapters section, right click your Radeon drivers and click Uninstall.

4) Reboot. You may see Windows install a Standard VGA adapter driver automatically when you start the computer up, this is fine.

5) Download the catalyst driver suite for whatever style card/OS you have. It's the SMALL download, the ~1.1 MB one. The larger download did not work for me.
6) Run the program, it will download the files you need. You must do this AFTER running Driver Sweeper, or it can corrupt your install (one of many hiccups I ran into).
7) Click Install.
8) Run through a full install of all options.

9) Reboot.


After rebooting again, FFXIV ran flawlessly.

Well, maybe 'flawlessly' isn't the correct term for this. But it ran. Downloading patches now.



Updated for safe mode driver cleaning.

Updated to emphasize this is for a LAPTOP. Desktop drivers are different.

Edited, Oct 4th 2010 11:23am by bsphil
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#30 Sep 21 2010 at 10:18 PM Rating: Good
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I'm wondering what changed to cause it to break like that. Did you get any windows updates around the time the driver broke?
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#31 Sep 21 2010 at 10:21 PM Rating: Decent
bsphil wrote:
After rebooting again, FFXIV ran flawlessly.

Well, maybe 'flawlessly' isn't the correct term for this. But it ran. Downloading patches now.


First, kudos for helping out like that. Driver issues can be a bit hard to pin down sometimes if folks aren't really clear on the standard procedure for updating and the like.

But I just have to ask...wtf are you doing with the retail client? Didn't you just spend the last week or so sniveling up a storm about how the game is so terrible that you're not buying it until SE fixes everything?
#32 Sep 21 2010 at 10:21 PM Rating: Decent
Edited by bsphil
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I think it was related to me installing catalyst 10.9. After trying to uninstall that and reinstall older drivers without going through the extra steps to completely scrub the computer of every evidence of the bad drivers, it still wasn't cutting it. It wasn't until I completely uninstalled anything and then explicitly used the 1.1 MB install of the catalyst suite (the download manager) instead of the larger download that I actually got it working again.

The One and Only Aurelius wrote:
bsphil wrote:
After rebooting again, FFXIV ran flawlessly.

Well, maybe 'flawlessly' isn't the correct term for this. But it ran. Downloading patches now.


First, kudos for helping out like that. Driver issues can be a bit hard to pin down sometimes if folks aren't really clear on the standard procedure for updating and the like.

But I just have to ask...wtf are you doing with the retail client? Didn't you just spend the last week or so sniveling up a storm about how the game is so terrible that you're not buying it until SE fixes everything?
Yes. That's why I torrented the ISO so I can go on my friend's account and check up periodically on the game to see when it might be worth playing.

Edited, Sep 21st 2010 11:24pm by bsphil
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#33 Sep 21 2010 at 10:40 PM Rating: Decent
bsphil wrote:
I think it was related to me installing catalyst 10.9. After trying to uninstall that and reinstall older drivers without going through the extra steps to completely scrub the computer of every evidence of the bad drivers, it still wasn't cutting it. It wasn't until I completely uninstalled anything and then explicitly used the 1.1 MB install of the catalyst suite (the download manager) instead of the larger download that I actually got it working again.

The One and Only Aurelius wrote:
bsphil wrote:
After rebooting again, FFXIV ran flawlessly.

Well, maybe 'flawlessly' isn't the correct term for this. But it ran. Downloading patches now.


First, kudos for helping out like that. Driver issues can be a bit hard to pin down sometimes if folks aren't really clear on the standard procedure for updating and the like.

But I just have to ask...wtf are you doing with the retail client? Didn't you just spend the last week or so sniveling up a storm about how the game is so terrible that you're not buying it until SE fixes everything?
Yes. That's why I torrented the ISO so I can go on my friend's account and check up periodically on the game to see when it might be worth playing.


Would that be before or after you find yourself a shiny new bot? I mean, is that a prerequisite or just a "nice to have" feature for you?
#34 Sep 21 2010 at 11:06 PM Rating: Good
Edited by bsphil
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The One and Only Aurelius wrote:
bsphil wrote:
I think it was related to me installing catalyst 10.9. After trying to uninstall that and reinstall older drivers without going through the extra steps to completely scrub the computer of every evidence of the bad drivers, it still wasn't cutting it. It wasn't until I completely uninstalled anything and then explicitly used the 1.1 MB install of the catalyst suite (the download manager) instead of the larger download that I actually got it working again.

The One and Only Aurelius wrote:
bsphil wrote:
After rebooting again, FFXIV ran flawlessly.

Well, maybe 'flawlessly' isn't the correct term for this. But it ran. Downloading patches now.


First, kudos for helping out like that. Driver issues can be a bit hard to pin down sometimes if folks aren't really clear on the standard procedure for updating and the like.

But I just have to ask...wtf are you doing with the retail client? Didn't you just spend the last week or so sniveling up a storm about how the game is so terrible that you're not buying it until SE fixes everything?
Yes. That's why I torrented the ISO so I can go on my friend's account and check up periodically on the game to see when it might be worth playing.
Would that be before or after you find yourself a shiny new bot? I mean, is that a prerequisite or just a "nice to have" feature for you?
I don't get it. Before, I suppose.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#35 Sep 22 2010 at 1:18 PM Rating: Default
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117 posts
Hey bSphill, can you help me, I tried what you said but it didnt work. Now my resolution is not at 1080p. It happedned when I went to device manager and unistalled my display adapater. Any help guys?
#36 Sep 22 2010 at 1:26 PM Rating: Decent
Edited by bsphil
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21,739 posts
spiniCA wrote:
Hey bSphill, can you help me, I tried what you said but it didnt work. Now my resolution is not at 1080p. It happedned when I went to device manager and unistalled my display adapater. Any help guys?
I had the same problem and so did a few other people I had talked to. Read the final screen of the catalyst installer, I'd bet money there's an error message coming up saying that there was a problem during the installation Clicking view log should say that the driver failed to install at the bottom of the file. I'm fairly sure this is caused by extracting the installation file before using Driver Sweeper, because it's corrupting the installer and removing the files used to install the video drivers. Try downloading after using driver sweeper to ensure that the installer isn't corrupted.

This is of course all assuming that the installer itself has failed, though I'm fairly sure it has, and that you're using driver sweeper later than listed. I'm just basing this all off of the exact same issue I ran into, and how I ended up resolving it.

Edited, Sep 22nd 2010 2:28pm by bsphil
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#37 Sep 22 2010 at 1:33 PM Rating: Default
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117 posts
If I recovery my pc with the recovery disk will everything be put back in order?
#38 Sep 22 2010 at 1:37 PM Rating: Decent
Edited by bsphil
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21,739 posts
spiniCA wrote:
If I recovery my pc with the recovery disk will everything be put back in order?
That should have the video drivers on it as well, but they'll be older and you'll probably need to still update to the most recent catalyst version. That will at least replace the standard vga driver.

Edited, Sep 22nd 2010 2:37pm by bsphil
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#39 Sep 22 2010 at 1:39 PM Rating: Default
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117 posts
Ok thanks, well im gonna try to return the game because Im not a computer expert.
#40 Sep 22 2010 at 2:02 PM Rating: Decent
Edited by bsphil
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21,739 posts
spiniCA wrote:
Ok thanks, well im gonna try to return the game because Im not a computer expert.
Well, no, not everyone is, but that's where there are threads here about people asking for assistance on computer-related issues (specifically, ones relating to FFXIV).
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#41 Sep 22 2010 at 2:09 PM Rating: Decent
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117 posts
Man your a genius! I tried it one last time and it worked thanks a lot bro!!
#42 Sep 22 2010 at 2:11 PM Rating: Decent
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151 posts
I had this same problem with Windows 7 64 bit with the benchmark and the beta. However, I noticed i started having problems with all my games. I would get a "could not find D3D.dll" or "cannot find D3D device" and then FFXIV gave me the "Stopped working" message. So, I googled "cannot find D3D" and found out its a DirectX problem. So i tried everything (uninstalling/reinstalling drivers, driver debugging, downlaoding DirectX service packets, even deleteing the DirectX system file to have to reinstalled) but nothing worked. So then a week later i went and bought a $180 video card only to have the same problem still. So I said ***** it and did a full factory system reinstall (which only took 15mins? to my surprise) and guess what? It worked! I was pleased, I was able to get rid of a lot of junk off my computer and got around to buying a new vid. card ^^ So I was finally able to play the beta for umm 2 days before it ended... YES!

But its up to you if you're willing to do a complete reinstall. For me it wasn't no big deal, I don't use my PC for nothing but games anyhow.

So I figured I'd make an account to pass along my experiences. Hope it's worth my 2 cents.

Chow
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#43 Sep 22 2010 at 2:15 PM Rating: Decent
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117 posts
Awesome, the only problem I have now is that the update is downloading at a rate of 0.0 and just timed out. Not sure what to do now, what a hassle with this game.
#44 Sep 22 2010 at 2:16 PM Rating: Good
Edited by bsphil
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21,739 posts
spiniCA wrote:
Awesome, the only problem I have now is that the update is downloading at a rate of 0.0 and just timed out. Not sure what to do now, what a hassle with this game.
Well... progress is progress.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#45 Sep 22 2010 at 3:53 PM Rating: Good
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1,996 posts
bsphil wrote:
Fixed it.

Here's what ended up working for me (Warning: This involves deleting your core video drivers):

1) Uninstall all current ATI drivers and software.





For the completely oblivious (aka me), what do I do to uninstall all current drivers and software? Control panel/uninstall a program?
____________________________


#46 Sep 22 2010 at 4:02 PM Rating: Decent
Edited by bsphil
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BarberofSeville wrote:
For the completely oblivious (aka me), what do I do to uninstall all current drivers and software? Control panel/uninstall a program?
If you still have a catalyst installer (normally this gets stored at like, C:\ATI\ or C:\AMD\) lying around you can run that and choose the uninstall option. If you don't have that you can just extract a new installer and run the uninstall option first, but keep in mind that you may end up needing to re-extract the new installer after using driver sweeper.

You could also just reboot in safe mode (mash f8 over and over while rebooting) and use the driver sweeper right away and not bother with the uninstall feature. I never had luck using the add/remove program list for removing catalyst, but that may work for you.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#47 Sep 22 2010 at 4:07 PM Rating: Decent
8 posts
Ok here is my problem with the solution of uninstalling and reinstalling drivers. I did that, but when i restarted and reinstalled drivers they weren't read, and my computer acted as if the only thing in it was the standard VGA. i didnt do the driver sweeper, but i dont want to ***** up my computer before i fix the main problem.

For some reason, im getting these blue and yellow shields which are not letting me edit or change anything that they are "protecting". me and an IT guy (one familiar with XP not 7) tried for 2 hours to get the new driver to work, before finally resetting to the last time i updated the computer. Can ne1 help me out?

p.s. im using the ATI Mobile Radeon HD 5850
#48 Sep 22 2010 at 4:11 PM Rating: Good
Edited by bsphil
******
21,739 posts
iamhere3 wrote:
Ok here is my problem with the solution of uninstalling and reinstalling drivers. I did that, but when i restarted and reinstalled drivers they weren't read, and my computer acted as if the only thing in it was the standard VGA. i didnt do the driver sweeper, but i dont want to ***** up my computer before i fix the main problem.

For some reason, im getting these blue and yellow shields which are not letting me edit or change anything that they are "protecting". me and an IT guy (one familiar with XP not 7) tried for 2 hours to get the new driver to work, before finally resetting to the last time i updated the computer. Can ne1 help me out?

p.s. im using the ATI Mobile Radeon HD 5850
IT guy didn't know about the UAC? ¬_¬ The blue/yellow shield indicates something that only an administrative account on the computer has access to change. That way, say, if you have kids they don't do stupid stuff like delete a handful of system32 files because their account won't give them access.

Since it's a laptop, where did you get it from? You may need to download drivers from the ASUS/Toshiba/Dell/etc website first, instead of the standard ATI drivers. Not all laptops work this way, but yours might, so a resource CD or better yet the manufacturer's website (with the most current drivers) should have the files you're looking for.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#49 Sep 22 2010 at 4:14 PM Rating: Decent
8 posts
its an alienware m15x. after entering my serial number at dell, for some reason my cards driver isnt listed as one of the programs that was factory installed. it only had drivers for nvidia. also, i the only account, i have admin priveleges, but i couldnt get the stupid shield to go away.
#50 Sep 22 2010 at 4:23 PM Rating: Decent
Edited by bsphil
******
21,739 posts
iamhere3 wrote:
its an alienware m15x. after entering my serial number at dell, for some reason my cards driver isnt listed as one of the programs that was factory installed. it only had drivers for nvidia. also, i the only account, i have admin priveleges, but i couldnt get the stupid shield to go away.
You're in the exact same boat that jperez was (from a different thread recently about the same problem). The driver download for the mobility 5850 can be found here on Dell's website.

The shield won't go away, but when you want to do something with a shield on it you'll need to click yes on the UAC window that pops up. If you want to disable the UAC, hit the windows key and type 'change user account control settings' and it should be the only option available, so hit enter. Move the slider down to never.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#51 Sep 22 2010 at 4:32 PM Rating: Decent
8 posts
do i need to run a sweeper?
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