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#52 Sep 22 2010 at 4:35 PM Rating: Decent
Edited by bsphil
******
21,739 posts
iamhere3 wrote:
do i need to run a sweeper?
If simply installing the drivers again doesn't work, you may need to sweep the drivers off completely to ensure that everything installs properly. I ran into issues attempting to install without completely cleaning out the old drivers, so I had to resort to driver sweeper to run from a completely clean install.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#53 Sep 22 2010 at 4:38 PM Rating: Decent
26 posts
Its best to run Driver Sweeper in Safe Mode. Mash F8 after the BIOS splash screen and select Safe Mode then run Driver Sweeper.
#54 Sep 22 2010 at 5:22 PM Rating: Decent
8 posts
driver sweeper didnt work. and in safe mode or otherwise, there was no radeon file under my device manager, just the VGA. and it still doesnt work
#55 Sep 22 2010 at 8:12 PM Rating: Decent
6 posts
Just a quick FYI to everybody that may have some ATI video driver issues, downloading and updating my catalyst files got me to run everything.

I tried all the other fixed aside from taking a bat to my tower...

http://support.amd.com/us/gpudownload/Pages/index.aspx

Edited, Sep 22nd 2010 10:13pm by Valvalisss
#56 Sep 22 2010 at 9:52 PM Rating: Decent
Scholar
19 posts
I am NO expert. TBH, I am doing good to hit the button that turns my pc on. But I had an issue with ATI Raedon. Dear sweet baby kittens, I spent HOURS trying to fix this! My lovely husband went into computer> system properties> device manager> display adaptors> video card of choice> update software. This fixed our issues instantly. I realize that this is probably too simple for most issues, but this worked like a charm for us, and it should cause no harm to your system. Good luck y'all. Hope to see you playing soon.
____________________________
I'm against animal testing. The animals get all nervous, and give the wrong answers.
#57 Sep 22 2010 at 10:04 PM Rating: Good
Sage
**
770 posts
Yemmy wrote:
I am NO expert. TBH, I am doing good to hit the button that turns my pc on. But I had an issue with ATI Raedon. Dear sweet baby kittens, I spent HOURS trying to fix this! My lovely husband went into computer> system properties> device manager> display adaptors> video card of choice> update software. This fixed our issues instantly. I realize that this is probably too simple for most issues, but this worked like a charm for us, and it should cause no harm to your system. Good luck y'all. Hope to see you playing soon.


The simplest things are the easiest to over look and fix issues 90% of teh time . I do tech for a living I live by this rule.
____________________________
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{retired} Devalynn Mithra WHM extrodinare -Garuda (gives everyone a high paw! yeah!)

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#58 Sep 22 2010 at 10:43 PM Rating: Decent
Edited by bsphil
******
21,739 posts
Yemmy wrote:
I am NO expert. TBH, I am doing good to hit the button that turns my pc on. But I had an issue with ATI Raedon. Dear sweet baby kittens, I spent HOURS trying to fix this! My lovely husband went into computer> system properties> device manager> display adaptors> video card of choice> update software. This fixed our issues instantly. I realize that this is probably too simple for most issues, but this worked like a charm for us, and it should cause no harm to your system. Good luck y'all. Hope to see you playing soon.
Lucky for him. That never worked for me. Was one of the first things I tried, even though I knew it wasn't going to do anything because I already had the most up-to-date drivers.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#59 Sep 23 2010 at 10:45 AM Rating: Decent
2 posts
I'm having the same problem as everyone else. I've downloaded the game, downloaded the patch(es) I can sign in but when I click the red "play" button the black screen pops up and i get an error says "windows has stopped working". I'm using the new acer aspire 5745 (http://www.staples.ca/ENG/Catalog/cat_sku.asp?CatIds=69,70,71,3634&webid=884377&affixedcode=WW) these are the specs, I'm pretty sure that it is enough to at least surpass the minimum requirements.
I'm not very good with computers so I didn't understand everything in the forum but I did try updating the drivers from my device manager and also tried downloading a different driver version from the intel site but both methods say that my drivers are up to date. I've also tried running the driver sweeper program in safe mode and that did nothing as well. I also tried changing settings in the config to lowest and that didn't work. I changed the port number, which also didn't work. Now I'm pretty much out of options so I don't know whether I should reinstall windows or perhaps there is a problem with my specs? If there is please let me know. If there is a problem then I'm guessing it's my video card and in that case is it possible to install a different video card in a laptop?
#60 Sep 23 2010 at 6:42 PM Rating: Decent
4 posts
guys i am bad on computers so if any of you guys can walk me through it please, this is what my error says:

Faulting application name: ffxivgame.exe, version: 1.0.0.0, time stamp: 0x4c9a72c1
Faulting module name: msvcrt.dll, version: 7.0.7600.16385, time stamp: 0x4a5bda6f
Exception code: 0xc0000005
Fault offset: 0x0000a048
Faulting process id: 0x1394
Faulting application start time: 0x01cb5b7d2548a136
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe
Faulting module path: C:\Windows\syswow64\msvcrt.dll
Report Id: 6375430f-c770-11df-bcc0-485b397a7c8b

please help
#61 Sep 23 2010 at 9:01 PM Rating: Decent
2 posts
tagasinom wrote:
guys i am bad on computers so if any of you guys can walk me through it please, this is what my error says:

Faulting application name: ffxivgame.exe, version: 1.0.0.0, time stamp: 0x4c9a72c1
Faulting module name: msvcrt.dll, version: 7.0.7600.16385, time stamp: 0x4a5bda6f
Exception code: 0xc0000005
Fault offset: 0x0000a048
Faulting process id: 0x1394
Faulting application start time: 0x01cb5b7d2548a136
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe
Faulting module path: C:\Windows\syswow64\msvcrt.dll
Report Id: 6375430f-c770-11df-bcc0-485b397a7c8b

please help


I think this is what we're all receiving and it doesn't seem like anyone has a definite fix for it yet.
#62 Sep 23 2010 at 9:13 PM Rating: Decent
**
696 posts
http://ffxiv.zam.com/forum.html?game=268&mid=12852064016971620#msg128520809586503883 That fix has been on here towards the top for a while. It's fixed a few peoples stuff
#63 Sep 24 2010 at 8:40 AM Rating: Decent
Scholar
*
74 posts
Quote:
Fixed it.

Here's what ended up working for me (Warning: This involves deleting your core video drivers):

1) Uninstall all current ATI drivers and software.
2) Boot into Safe Mode (mash F8 while booting) and run Driver Sweeper to clear out any remaining files. Do not restart yet.
3) Go into the Device Manager (hit the windows key and type Device Manager). Under the display adapters section, right click your Radeon drivers and click Uninstall.

4) Reboot. You may see Windows install a Standard VGA adapter driver automatically when you start the computer up, this is fine.

5) Download the catalyst driver suite for whatever style card/OS you have. It's the SMALL download, the ~1.1 MB one. The larger download did not work for me.
6) Run the program, it will download the files you need. You must do this AFTER running Driver Sweeper, or it can corrupt your install (one of many hiccups I ran into).
7) Click Install.
8) Run through a full install of all options.

9) Reboot.


After rebooting again, FFXIV ran flawlessly.

Well, maybe 'flawlessly' isn't the correct term for this. But it ran. Downloading patches now.



Updated for safe mode driver cleaning.


Thank you bsphil for fixing my THIRD problem installing this game. I got through the compatibility error to happen upon some CRC errors(lots of them). Went to FFXIVcore to get the solution to that, only to not be able to boot the game. I'm now updating. You've always been a great source of information on this site, and I'm glad you're not completely gone yet.
#64 Sep 24 2010 at 9:17 AM Rating: Decent
Scholar
33 posts
Recap:

To anyone who has received this msg: "windows has stopped working" or have checked and gotten this:


Quote:
Faulting application name: ffxivboot.exe, version: 1.0.0.0, time stamp: 0x4c355192
Faulting module name: atiumdag.dll, version: 8.14.10.716, time stamp: 0x4b2aa917
Exception code: 0xc0000005
Fault offset: 0x00210c86
Faulting process id: 0x1528
Faulting application start time: 0x01cb59fc65f89f6c
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivboot.exe
Faulting module path: C:\Windows\system32\atiumdag.dll
Report Id: a461fd08-c5ef-11df-9fd1-1c4bd6104854




bsphil has done a great job explain how he went about fixing his own issue. Hope it helps you guys and we all see you playing FFXIV soon!




bsphil wrote:
Fixed it.

Here's what ended up working for me (Warning: This involves deleting your core video drivers):

1) Uninstall all current ATI drivers and software.
2) Boot into Safe Mode (mash F8 while booting) and run Driver Sweeper to clear out any remaining files. Do not restart yet.
3) Go into the Device Manager (hit the windows key and type Device Manager). Under the display adapters section, right click your Radeon drivers and click Uninstall.

4) Reboot. You may see Windows install a Standard VGA adapter driver automatically when you start the computer up, this is fine.

5) Download the catalyst driver suite for whatever style card/OS you have. It's the SMALL download, the ~1.1 MB one. The larger download did not work for me.
6) Run the program, it will download the files you need. You must do this AFTER running Driver Sweeper, or it can corrupt your install (one of many hiccups I ran into).
7) Click Install.
8) Run through a full install of all options.

9) Reboot.


After rebooting again, FFXIV ran flawlessly.

Well, maybe 'flawlessly' isn't the correct term for this. But it ran. Downloading patches now.



Updated for safe mode driver cleaning.

Edited, Sep 22nd 2010 5:41pm by bsphil




Plus if catalyst driver fails:



bsphil wrote:
I had the same problem and so did a few other people I had talked to. Read the final screen of the catalyst installer, I'd bet money there's an error message coming up saying that there was a problem during the installation Clicking view log should say that the driver failed to install at the bottom of the file. I'm fairly sure this is caused by extracting the installation file before using Driver Sweeper, because it's corrupting the installer and removing the files used to install the video drivers. Try downloading after using driver sweeper to ensure that the installer isn't corrupted.

This is of course all assuming that the installer itself has failed, though I'm fairly sure it has, and that you're using driver sweeper later than listed. I'm just basing this all off of the exact same issue I ran into, and how I ended up resolving it.
____________________________
#65 Sep 24 2010 at 9:57 AM Rating: Decent
4 posts
this is the Error I keep getting

Faulting application name: ffxivboot.exe, version: 1.0.0.0, time stamp: 0x4c355192
Faulting module name: atiumdag.dll, version: 8.14.10.723, time stamp: 0x4b59aa8d
Exception code: 0xc0000005
Fault offset: 0x00210eb6
Faulting process id: 0x1f98
Faulting application start time: 0x01cb5bfed6f38a09
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivboot.exe
Faulting module path: C:\Windows\system32\atiumdag.dll
Report Id: 15fc102a-c7f2-11df-b305-00234ed2e800


I have a brand new Studio XPS laptop
ATI Radeon 5730
8 GB
Intel i7


As soon as i click shortcut i get the message " FFXIV has stopped working, checking for solutions."
#66 Sep 24 2010 at 10:06 AM Rating: Decent
Edited by bsphil
******
21,739 posts
FearedLegion wrote:
this is the Error I keep getting

Faulting application name: ffxivboot.exe, version: 1.0.0.0, time stamp: 0x4c355192
Faulting module name: atiumdag.dll, version: 8.14.10.723, time stamp: 0x4b59aa8d
Exception code: 0xc0000005
Fault offset: 0x00210eb6
Faulting process id: 0x1f98
Faulting application start time: 0x01cb5bfed6f38a09
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivboot.exe
Faulting module path: C:\Windows\system32\atiumdag.dll
Report Id: 15fc102a-c7f2-11df-b305-00234ed2e800


I have a brand new Studio XPS laptop
ATI Radeon 5730
8 GB
Intel i7


As soon as i click shortcut i get the message " FFXIV has stopped working, checking for solutions."
Read this thread thoroughly because your exact issue is what this thread is about. Hint: You may need to get the Dell-specific graphics drivers for your laptop first before the ones from ATI.com.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#67 Sep 24 2010 at 10:52 AM Rating: Decent
4 posts
I'm getting the issue message "Final Fantasy has stopped working"

Faulting application name: ffxivboot.exe, version: 1.0.0.0, time stamp: 0x4c355192
Faulting module name: atiumdag.dll, version: 8.14.10.723, time stamp: 0x4b59aa8d
Exception code: 0xc0000005
Fault offset: 0x00210eb6
Faulting process id: 0x1f98
Faulting application start time: 0x01cb5bfed6f38a09
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivboot.exe
Faulting module path: C:\Windows\system32\atiumdag.dll
Report Id: 15fc102a-c7f2-11df-b305-00234ed2e800
I'm going to try the whole


Fixed it.

Here's what ended up working for me (Warning: This involves deleting your core video drivers):

1) Uninstall all current ATI drivers and software.
2) Boot into Safe Mode (mash F8 while booting) and run Driver Sweeper to clear out any remaining files. Do not restart yet.
3) Go into the Device Manager (hit the windows key and type Device Manager). Under the display adapters section, right click your Radeon drivers and click Uninstall.

4) Reboot. You may see Windows install a Standard VGA adapter driver automatically when you start the computer up, this is fine.

5) Download the catalyst driver suite for whatever style card/OS you have. It's the SMALL download, the ~1.1 MB one. The larger download did not work for me.
6) Run the program, it will download the files you need. You must do this AFTER running Driver Sweeper, or it can corrupt your install (one of many hiccups I ran into).
7) Click Install.
8) Run through a full install of all options.

9) Reboot.

, where do I uninstall all my current ATI software
#68 Sep 24 2010 at 10:57 AM Rating: Decent
Edited by bsphil
******
21,739 posts
FearedLegion wrote:
where do I uninstall all my current ATI software
Keep reading the thread.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#69 Sep 24 2010 at 1:23 PM Rating: Decent
4 posts
Looks like i'm going to have to do this myself, I asked Dell to help me, he DEll tech support uninstalled all my drives and reinstalled them and still did not work, he even used Revo uninstaller and driver sweeper and noting helpped.....

But he did not ever go into safe mode at all. So When I get home I'm going to follow the the steps exactly to see if that fixes the problem i'm having. The only thing is

I'm running Windows7.

Once I've uninstalled all my ATI stuff. Where do I get my drivers again? the ATI website?
#70 Sep 24 2010 at 3:30 PM Rating: Decent
4 posts
[quote=bsphil]Fixed it.

Here's what ended up working for me (Warning: This involves deleting your core video drivers):

1) Uninstall all current ATI drivers and software.
2) Boot into Safe Mode (mash F8 while booting) and run Driver Sweeper to clear out any remaining files. Do not restart yet.
3) Go into the Device Manager (hit the windows key and type Device Manager). Under the display adapters section, right click your Radeon drivers and click Uninstall.

4) Reboot. You may see Windows install a Standard VGA adapter driver automatically when you start the computer up, this is fine.

5) Download the catalyst driver suite for whatever style card/OS you have. It's the SMALL download, the ~1.1 MB one. The larger download did not work for me.
6) Run the program, it will download the files you need. You must do this AFTER running Driver Sweeper, or it can corrupt your install (one of many hiccups I ran into).
7) Click Install.
8) Run through a full install of all options.

9) Reboot.


After rebooting again, FFXIV ran flawlessly.

Well, maybe 'flawlessly' isn't the correct term for this. But it ran. Downloading patches now.



Updated for safe mode driver cleaning.


I did everything, but I can not find the 1.1 MB you guys are talking about all I have seen is the

Catalyst Software Suite (64 bit) English Only 74.8 MB 10.9 9/15/2010
Package Includes:
Display Driver
ATI Integrated Driver
Catalyst Control Center
(English Language Only)
For the 64 bit version of Windows Vista and Windows 7

and the



Individual Catalyst Components
Title File Size Version Date Posted Download
Display Driver 52.6 MB 10.9 9/15/2010
Package includes:
Display Driver Only
Catalyst Control Center 54.8 MB 10.9 9/15/2010
Package Includes:
Catalyst Control Center for English, Chinese Simplified, Chinese Traditional, Japanese


#71 Sep 24 2010 at 3:41 PM Rating: Decent
Edited by bsphil
******
21,739 posts
FearedLegion wrote:
I did everything, but I can not find the 1.1 MB you guys are talking about
You looking on the ATI or Dell website? The Dell site doesn't have the small download, but the larger one works just fine.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#72 Sep 25 2010 at 12:31 PM Rating: Decent
***
1,571 posts
Quote:
Uninstalling/reinstalling the game is only going to waste an hour and a half. It sounds like the same driver issue I'm getting. Check the Event Viewer. Crashing should be related to atiumdag.dll. I'm working on fixing the same issue, myself. I'm running on an i7-720QM with a mobility radeon HD 5870, so I'd be very willing to bet that if your crash report is the same it has nothing to do with not having enough processing power in the GPU to run the game.

PS: Event Viewer can be found in win7/vista by hitting the windows key and typing Event Viewer.


I'm having the EXACT same issue with the exact same laptop! Have youy gotten any further?

I can sometimes play for like 5 mins then screen goes black and sound is in a loop and I have to hard reboot.


SO *******

____________________________


#73 Oct 02 2010 at 3:57 PM Rating: Decent
2 posts
Hi Bsphil. After 2 days of searching to find a solution to my FFXIV installation problem, I have found your post. I even have the same graphics card, ATI Radeon HD 5870. I followed all the steps that you have provided, but I seem to be stuck on step 5 where you were able to download the SMALL 1.1MB install of the catalyst suite (the download manager). I went to the catalyst driver link that you suggested and click on windows 7 64 bit, and I found ATI Radeon Video Card Full Catalyst Software Suite version 10.9 (74.8MB file). I downloaded this and also tried to look for previous catalyst software from the website that has 1.1MB file with no success find the small file. Where and how did you find the small download 1.1MB? Your prompt response will be greatly appreciated and thank you in advance!
#74 Oct 02 2010 at 4:20 PM Rating: Decent
Edited by bsphil
******
21,739 posts
Minitarus wrote:
Hi Bsphil. After 2 days of searching to find a solution to my FFXIV installation problem, I have found your post. I even have the same graphics card, ATI Radeon HD 5870. I followed all the steps that you have provided, but I seem to be stuck on step 5 where you were able to download the SMALL 1.1MB install of the catalyst suite (the download manager). I went to the catalyst driver link that you suggested and click on windows 7 64 bit, and I found ATI Radeon Video Card Full Catalyst Software Suite version 10.9 (74.8MB file). I downloaded this and also tried to look for previous catalyst software from the website that has 1.1MB file with no success find the small file. Where and how did you find the small download 1.1MB? Your prompt response will be greatly appreciated and thank you in advance!
Here. You've got a MOBILITY 5870 though, right? I haven't heard of anyone with a desktop ATI card having the same problem, it seems to only be for laptops.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#75 Oct 03 2010 at 3:30 PM Rating: Decent
2 posts
Finally IT WORKK!!!!! When I got home this morning I tried to download the 1.1MB file and reboot and it did not work. I kept in mind what you said Bsphil about the mobility Radeon because I have the desktop computer. So I went and run sweeper and uninstall all ATI files again, I installed the full version ATI Radeon Video Card Full Catalyst Software Suite 10.9(74.8MB file) and run and install. Now I am able to start download FFXIV updates!! Even though it takes 9.3 hours, I am happy I am seeing progress!!. To the people that started this link, to ZAM Forum, and especially Bsphil I thank you guys so much. I am off tomorrow, so I should be able to do a full download. Thank you guys! I hope to see you all in FFXIV, do some quest, and be able to bash some monsters!!!!!

Edited, Oct 3rd 2010 5:32pm by Minitarus
#76 Oct 03 2010 at 5:31 PM Rating: Decent
4 posts
OKAY SO! I just bought this game from Best Buy, installed it, and yeah. I have a Windows 7 Alienware M15x, so I have pletny of power. It's got like an 8GB card for graphics I think? Maybe that's video, idk. But it can play starcraft 2 at least, pretty well.

But the error report is

Log Name: Application
Source: Application Error
Date: 10/3/2010 6:21:49 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Chaos
Description:
Faulting application name: ffxivboot.exe, version: 1.0.0.0, time stamp: 0x4c355192
Faulting module name: atiumdag.dll, version: 8.14.10.735, time stamp: 0x4b736eb8
Exception code: 0xc0000005
Fault offset: 0x0021b726
Faulting process id: 0xfa8
Faulting application start time: 0x01cb6351c02b9334
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivboot.exe
Faulting module path: C:\Windows\system32\atiumdag.dll
Report Id: fee7c4e2-cf44-11df-8be4-0026b970553a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-10-03T23:21:49.000000000Z" />
<EventRecordID>2050</EventRecordID>
<Channel>Application</Channel>
<Computer>Chaos</Computer>
<Security />
</System>
<EventData>
<Data>ffxivboot.exe</Data>
<Data>1.0.0.0</Data>
<Data>4c355192</Data>
<Data>atiumdag.dll</Data>
<Data>8.14.10.735</Data>
<Data>4b736eb8</Data>
<Data>c0000005</Data>
<Data>0021b726</Data>
<Data>fa8</Data>
<Data>01cb6351c02b9334</Data>
<Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivboot.exe</Data>
<Data>C:\Windows\system32\atiumdag.dll</Data>
<Data>fee7c4e2-cf44-11df-8be4-0026b970553a</Data>
</EventData>
</Event>

Any help???
#77 Oct 03 2010 at 5:37 PM Rating: Default
**
696 posts
Mintneo wrote:
OKAY SO! I just bought this game from Best Buy, installed it, and yeah. I have a Windows 7 Alienware M15x, so I have pletny of power. It's got like an 8GB card for graphics I think? Maybe that's video, idk. But it can play starcraft 2 at least, pretty well.

But the error report is

Log Name: Application
Source: Application Error
Date: 10/3/2010 6:21:49 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Chaos
Description:
Faulting application name: ffxivboot.exe, version: 1.0.0.0, time stamp: 0x4c355192
Faulting module name: atiumdag.dll, version: 8.14.10.735, time stamp: 0x4b736eb8
Exception code: 0xc0000005
Fault offset: 0x0021b726
Faulting process id: 0xfa8
Faulting application start time: 0x01cb6351c02b9334
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivboot.exe
Faulting module path: C:\Windows\system32\atiumdag.dll
Report Id: fee7c4e2-cf44-11df-8be4-0026b970553a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-10-03T23:21:49.000000000Z" />
<EventRecordID>2050</EventRecordID>
<Channel>Application</Channel>
<Computer>Chaos</Computer>
<Security />
</System>
<EventData>
<Data>ffxivboot.exe</Data>
<Data>1.0.0.0</Data>
<Data>4c355192</Data>
<Data>atiumdag.dll</Data>
<Data>8.14.10.735</Data>
<Data>4b736eb8</Data>
<Data>c0000005</Data>
<Data>0021b726</Data>
<Data>fa8</Data>
<Data>01cb6351c02b9334</Data>
<Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivboot.exe</Data>
<Data>C:\Windows\system32\atiumdag.dll</Data>
<Data>fee7c4e2-cf44-11df-8be4-0026b970553a</Data>
</EventData>
</Event>

Any help???


atiumdag.dll that error was just covered in this thread. look for people with the same fault.
#78 Oct 03 2010 at 6:51 PM Rating: Decent
4 posts
OMG! I did what the other people did, uninstall, safe mode, ect. Before I uninstalled, I had a Radeon in my display driver, now I don't have one. Any ideas on why it got deleted? And when I ran the drive sweeper, i only selected the AVI to be deleted, should I have selected all of the options that came up?
#79 Oct 03 2010 at 7:06 PM Rating: Decent
Edited by bsphil
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21,739 posts
Mintneo wrote:
OMG! I did what the other people did, uninstall, safe mode, ect. Before I uninstalled, I had a Radeon in my display driver, now I don't have one. Any ideas on why it got deleted? And when I ran the drive sweeper, i only selected the AVI to be deleted, should I have selected all of the options that came up?
That's what you wanted to do. Now you need to reinstall the driver. If you're not explicitly seeing the 'ATI Display Driver' (should say it needs about 90 MB) in the Catalyst Install Manager, you don't have the right installer. Start by using the installer from Dell's website.

Edited, Oct 3rd 2010 8:09pm by bsphil
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Almalieque wrote:
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#80 Oct 03 2010 at 7:11 PM Rating: Decent
4 posts
bsphil wrote:
Mintneo wrote:
OMG! I did what the other people did, uninstall, safe mode, ect. Before I uninstalled, I had a Radeon in my display driver, now I don't have one. Any ideas on why it got deleted? And when I ran the drive sweeper, i only selected the AVI to be deleted, should I have selected all of the options that came up?
That's what you wanted to do. Now you need to reinstall the driver. If you're not explicitly seeing the 'ATI Display Driver' (should say it needs about 90 MB) in the Catalyst Install Manager, you don't have the right installer. Start by using the installer from Dell's website.

Edited, Oct 3rd 2010 8:09pm by bsphil


Well I did download the catalyst that I needed, 64 bit, windows 7. I am on a laptop so I have to download this mobility one maybe. I already instaled the catalyst before I posted this so......Yeah.
#81 Oct 03 2010 at 7:12 PM Rating: Decent
Edited by bsphil
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21,739 posts
Mintneo wrote:
I am on a laptop so I have to download this mobility one maybe.
¬__________________¬

Yeah maybe.
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His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
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#82 Oct 03 2010 at 7:14 PM Rating: Decent
4 posts
Such a bothersome game LAWL. Best be worth it to be a freaking archer.
#83 Oct 03 2010 at 7:21 PM Rating: Decent
Edited by bsphil
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21,739 posts
Mintneo wrote:
Best be worth it
Man are you in for a rough night yet.
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His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#84 Oct 03 2010 at 9:04 PM Rating: Default
1 post
I had a similar issue as you guys I am running Windows 7 64bit with AMD processor. I put the error I seen below along with what I did to fix the problem. In my case it was related to the ATI Radeon drivers issue. The error would popup that there was and issue with the Final Fantasy could not start so I looked at the event viewer and here is the error message I seen:

Faulting application name: ffxivboot.exe, version: 1.0.0.0, time stamp: 0x4c355192
Faulting module name: atiumdag.dll, version: 8.14.10.716, time stamp: 0x4b2aa917
Exception code: 0xc0000005
Fault offset: 0x00210c86
Faulting process id: 0x1528
Faulting application start time: 0x01cb59fc65f89f6c
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivboot.exe
Faulting module path: C:\Windows\system32\atiumdag.dll
Report Id: a461fd08-c5ef-11df-9fd1-1c4bd6104854
============================================================

The Fix:

I also went out to Microsoft and downloaded the most recent directx drives I ran this before installing the ATI drivers.
I did not reset instead I install the most recent versions of ATI Radeon drives 64bit version that is both the Catalysis and Driver. "Only if your running 64bit otherwise use the 32bit" This will reset your monitor settings and watch because it will mess with your display setting for HDMI which I had to fix as well.
After restart the game worked properly and went out to get updates which took about another 30 minutes.

If you installed the game don't uninstall it try this first of course you will have to reboot your computer but it is easier than completely removing and reinstalling the game which takes some time.

The fix for the HDMI being cut with a boarder "looks like a picture frame instead of full screen" is another ATI issue it has to do with the option for underscan/overscan is there just not easy to find.
you need to choose "desktop and displays",
there in the bottom left you see a little monitor, right click it and select configure.
from there, you will find the hdmi settings and overscan/underscan. You can set it to 0 for no space around your display.
#85 Oct 04 2010 at 3:09 AM Rating: Decent
5 posts

Everything about this is excruciatingly painful.

I keep getting the "stopped working" error.

I've done everything that bsphil described, down to the most exacting detail... Three times.

No matter what I do, or how many times I try, I cannot install display drivers now. When I run driver sweeper it shows nothing, but when I try to install 10.9, it always fails to install the display drivers.
Being 2 in the morning, and having been working on this for the past 16 hours straight, I'm literally half a step away from returning the $1200 computer I just bought yesterday and throwing the copy of FFXIV through the Gamestop window.

There's a few questions I have about bsphil's sequence.
What download exactly am I supposed to be looking for? I have a HD 5750, but no downloads that I've found (in the 5700 series section) are as small as 1MB. I've tried both the catalyst suite, and just the driver, both to no avail.

At this point I don't even care if FFXIV loads, I just want this computer to work normally again so I can return it if I can't get FFXIV to run.

Any help is much appreciated.

Maybe after a good night's rest, and an abundance of luck, I'll be able to get it working.


Thanks.
#86 Oct 04 2010 at 10:21 AM Rating: Decent
Edited by bsphil
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21,739 posts
Profblix wrote:
When I run driver sweeper it shows nothing, but when I try to install 10.9, it always fails to install the display drivers.
Do you have a laptop or a desktop? Mobility drivers are only at 10.8.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#87 Oct 04 2010 at 5:57 PM Rating: Decent
5 posts
I have a desktop. I am running Windows 7 64bit with a Radeon HD 5750. I literally just bought this computer two days ago, you'd THINK that the drivers were up to date on a new computer.
#88 Oct 04 2010 at 6:02 PM Rating: Decent
Edited by bsphil
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21,739 posts
Profblix wrote:
I have a desktop. I am running Windows 7 64bit with a Radeon HD 5750. I literally just bought this computer two days ago, you'd THINK that the drivers were up to date on a new computer.
There is no small download client for desktop drivers.

It's really not surprising that a new computer has old drivers on it. The installation data being used has probably been sitting around for a few months being used on thousands of computers.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#89 Oct 04 2010 at 6:07 PM Rating: Decent
5 posts
But that doesn't necessarily explain why I shouldn't be able to load ANY display drivers.
#90 Oct 04 2010 at 7:31 PM Rating: Decent
5 posts
I did a full system restore, and am going to try downloading DirectX and 10.9 without loading any type of antivirus software at all. If this doesn't work, I guess I'm SOL.
#91 Oct 04 2010 at 8:13 PM Rating: Decent
Edited by bsphil
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21,739 posts
Profblix wrote:
I did a full system restore, and am going to try downloading DirectX and 10.9 without loading any type of antivirus software at all. If this doesn't work, I guess I'm SOL.
Try an older set of the display drivers (like 10.8)?
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#92 Oct 04 2010 at 8:20 PM Rating: Decent
5 posts
Well, I somehow managed to haphazardly stumble upon a working combination of drivers and files.
I did a full system restore, and declined loading Norton. I turned off Windows Firewall and downloaded DirectX, Catalyst 10.9 and driver sweeper. I installed DirectX and then uninstalled my display driver. Rebooted, and ran Driver Sweeper. I installed 10.9 and then Rebooted. This was quite literally my last step before ragequitting and taking my new computer back to Fry's in an angry nerd frenzy.
Praise be to whatever lucky stars are shining upon me this day, because it SOMEHOW works.
I hope this might be of use to someone else who is having the same problem as I was (the 'program has stopped working' problem), because I know JUST how frustrating it can be.
Lady luck be with me as I patch and pray that I don't stumble upon one of the numerous other problems.
#93 Oct 05 2010 at 12:28 AM Rating: Decent
7 posts
Hey guys!

I am having a problem starting up the game as well, already downloaded the latest directX, installed the most recent versions of ATI Radeon drives 64bit version, and still every time I try to hit play. Gives me the error message.

Here is my event log.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-10-05T06:16:54.000000000Z" />
<EventRecordID>12486</EventRecordID>
<Channel>Application</Channel>
<Computer>Bobby-PC</Computer>
<Security />
</System>
- <EventData>
<Data>ffxivgame.exe</Data>
<Data>1.0.0.0</Data>
<Data>4ca10e11</Data>
<Data>msvcrt.dll</Data>
<Data>7.0.7600.16385</Data>
<Data>4a5bda6f</Data>
<Data>c0000005</Data>
<Data>0000a04c</Data>
<Data>1588</Data>
<Data>01cb6454e546e00e</Data>
<Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe</Data>
<Data>C:\Windows\syswow64\msvcrt.dll</Data>
<Data>25dc841e-d048-11df-8fef-705ab63afc8b</Data>
</EventData>
</Event>

Some specs.
Intel Core i5 processor 430M
Intel HD graphics.

Thanks!
#94 Oct 05 2010 at 12:33 AM Rating: Decent
Edited by bsphil
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21,739 posts
NoyFai wrote:
installed the most recent versions of ATI Radeon drives

Intel HD graphics
You have a laptop with integrated graphics. Why are you installing ATI drivers? The game will never run anyway, don't bother.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#95 Oct 05 2010 at 7:40 AM Rating: Decent
7 posts
bsphil wrote:
NoyFai wrote:
installed the most recent versions of ATI Radeon drives

Intel HD graphics
You have a laptop with integrated graphics. Why are you installing ATI drivers? The game will never run anyway, don't bother.


Was just trying different ways to get this game to work, so with my kind of graphics I can never run this on my laptop?
#96 Oct 05 2010 at 7:54 AM Rating: Good
Scholar
38 posts
Hi there,
I actually had trouble getting it to work in Open Beta (and now retail) myself. Everyone is quick to say it's an ATI problem and pat themselves on the back over it. There was an FFXIVBOOT crash related to atiumdag.dll but many people (like myself) are not having that one so the issue is unrelated. I've done quite a bit of troubleshooting (software test engineer by profession). Event Viewer was checked as suggested by others and contains no other fault reference info than FFXIVBOOT.EXE failing. Here's what info I have to share in hopes it may help others (and maybe SE) address the underlying issue. I apologize in advance for the length of the post, but I'm trying to be thorough.

FFXIV Benchmark Ran:
No errors
Score 4495 on high

Crash Error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: ffxivboot.exe
Application Version: 0.9.1.0
Application Timestamp: 4c774aef
Fault Module Name: ffxivboot.exe
Fault Module Version: 0.9.1.0
Fault Module Timestamp: 4c774aef
Exception Code: c0000005
Exception Offset: 004134fc
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


System configuration:
System ordered new...less than 1 month old
Processor(s): 2x Xeon E5620 Westmere's @ 2.40 GHz (Dual Quad-Core CPUs)
Memory: 6GB of 1GHz ECC DDR3 SDRAM
Video: ATI Radeon HD 5870 with 1GB GDDR5 memory

OS's tried: Win7(64) Ultimate (original install), Win7(64) Ultimate (clean install), WinXP(32) (clean install), Win7 (64) Ultimate in VMWare using VM 3D Graphics Driver (to help bypass any ATI driver specific issues)
DX version(s): Win7 (DX11 & DX9c), XP (DX9c)

ATI Drivers Installed (driver sweeper used and set to VGA driver between each new install):
10.1 (came with system), 10.5, 10.7, 10.8 and now 10.9

Other Drivers & Software:
- Realtek Audio drivers were downloaded and installed to update current ones. I had read one post that thought the crash may be related to DirectX audio compliant drivers...so I updated.
- .NET Framework all versions and SP's installed up to and including ver 4 in case the updater utility needed any of it for support.
- Ran application as administrator even though UAC has been disabled.
- Ran in compatibility mode XP and 2000.
- All Windows specific updates and patches applied.
- Antivirus Disabled....Antivirus uninstalled.
- The clean installs and VM were base OS with updates, DX, Video Driver, and FFXIV install only
- Multiple versions of the installer were used both from SE and alternate download sites.
- FFXIV gigs of Patches downloaded and put in proper locations...crashes before it gets far enough to utilize them so that was of no help.
- Other machine in house works. Copied all fully updated and installed files to my machine from it, still crashes.

Additional Testing:
Finally I may have stumbled upon a partial fix. It at least points a finger at a potential code problem. Running out of options to get this working and release upon me, I started looking really hard at my hardware differences. First ECC memory vs the common non-ECC. It's been known to cause problems with some applications years ago...but most all developers have learned to fix those issues so you don't really see those anymore. Next, multi-CPUs. I decided to disable one of my CPUs. First with an /affinity switch on ffxivboot.exe at command line (to disable cores) I found on one of the many posts on startup issues. Low and behold when I restricted (read crippled) my system to run with only 1 of the available 16 cores, the launcher launched and I was able to create a character for the first time in beta! Albeit at about 3 fps. I tried this "fix" on my retail version and it did not work this time.

Now that I had the retail copy I decided to file a ticket and call support. After going through everything with them on the phone as to what I have done, his response was less than satisfying. He told me this was an unusual issue and felt it was rare. I explained it's widespread enough to be on every FFXIV related forum out there, so it can't be that rare. His response was that most of those issues are fixed with updated drivers, or their machines simply didn't meet minimum requirements. He said he'd escalate the issue. I asked when I might expect a callback, and he remarked that they don't do that, he escalates to the devs and I'd have to wait and hope they fix it in a patch someday. Basically there's nothing he could offer to assist me further...have a nice day. After that kick in the gut, I looked at the .ver files in my FFXIV directory and noticed one was not at 9.28 it was still at 9.19. I changed it to 9.28 and still no love. Then I set compatibility mode to 98/ME and it launched for the first time. Out of all the compatibility modes...only 98/ME and 95 work. I suspect it's because they never utilized multi cpu's which may be the heart of my issue. I can now play but it's insanely jumpy, plays only in a small small window, none of the settings in ffxivconfig regarding resolution, window size, or texture quality seem to have any effect. It's pretty in a 3 inch tall by 7in wide window on my 26" monitor...but even at that it's too jumpy/laggy to play. When I say laggy I mean, take two steps freeze for 1-2 secs, take 3 steps, freeze, 1 step freeze, etc. Buttons are so unresponsive, I have to click stuff repeatedly in hopes it will register a single click.

One other thing of note. When I installed from the retail CD's the patcher came up the very first time and patched itself with the first patch. It restarted and started it's failure behavior. I could copy over the unpatched files from the ffxiv directory and it would launch just fine for that first patch each time.

Would be nice to have some sort of real fix, this workaround doesn't really help much, and SE's support was no support at all.../shocker.

Edited, Oct 5th 2010 8:56am by resien

Edited, Oct 5th 2010 8:59am by resien
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#97 Oct 05 2010 at 11:12 AM Rating: Decent
Edited by bsphil
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21,739 posts
NoyFai wrote:
bsphil wrote:
NoyFai wrote:
installed the most recent versions of ATI Radeon drives

Intel HD graphics
You have a laptop with integrated graphics. Why are you installing ATI drivers? The game will never run anyway, don't bother.
Was just trying different ways to get this game to work, so with my kind of graphics I can never run this on my laptop?
Right, it will never run on that laptop. It simply does not have the power to run such a high-end game like FFXIV.

For what it's worth, few laptops can.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#98 Oct 05 2010 at 12:13 PM Rating: Decent
7 posts
Man that sucks, thanks for letting me know. You seem to know a lot about this topic, so thanks. Guess I gotta wait till it comes up for the ps3 -.-
#99 Oct 08 2011 at 12:43 PM Rating: Decent
3 posts
Hello everyone, been having this issue just recently after trying to install patch 1.19. After I installed the patch I kept getting "Error 20524". Then I read about changing the dates in the version files, which got me passed that error.

Then I'd login and get to the character select screen, but no characters would ever load. I heard music and could see the screen but no characters loaded.

To try to fix this, I did a fresh install of the game and allowed it to download all the updates.

NOW, whenever I first get to the game window after logging in and clicking Play, I get the "Final Fantasy XIV has stopped working. Windows is searching for a solution..." error.

I already updated my NVIDIA GTX 460 driver and the issue remains. Not sure why this is happening all of a sudden?? Can anyone advise?

Here's an Event Viewer report:

Faulting application name: ffxivgame.exe, version: 1.0.0.0, time stamp: 0x4e89e287
Faulting module name: ffxivgame.exe, version: 1.0.0.0, time stamp: 0x4e89e287
Exception code: 0xc0000005
Fault offset: 0x00045c34
Faulting process id: 0x1714
Faulting application start time: 0x01cc85ea12854141
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe
Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe
Report Id: 50e3a234-f1dd-11e0-b5be-00248cde0377

I have Windows 7...

Edited, Oct 8th 2011 2:46pm by MakotoShigure
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#100 Oct 09 2011 at 9:21 AM Rating: Decent
3 posts
Wow...did a second fresh install just for the heck of it and it works now...WTF??? lol.

Sorry btw for necropost :(
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