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click and buy, error 500Follow

#1 Sep 22 2010 at 10:02 AM Rating: Decent
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19 posts
beeen tring to set up my account with them, but after i put in all my imformation i get an error 500. any1 else have this issue?
#2 Sep 22 2010 at 10:06 AM Rating: Default
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602 posts
I get the same issue and their customer service is bad also. Been 2 hrs and still trying to talk to someone.
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#3 Sep 22 2010 at 10:30 AM Rating: Default
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602 posts
Wrong address. I had moved and my bank didn't change my address yet. I pluged in my old address and it worked.
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#4 Sep 22 2010 at 10:32 AM Rating: Decent
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220 posts
I got in touch with their Customer Service. She said to try again later today or tomorrow. Or you can do like me and just try every 5 minutes. Some people are getting through even now, apparently.
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#5 Sep 22 2010 at 10:40 AM Rating: Decent
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220 posts
Finally got through. I guess persistence pays off.
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#6 Sep 22 2010 at 11:47 AM Rating: Decent
3 posts
Ok, this is what seems to be happening to most people getting this error. The authorization sent to my credit card was actually coming from the UK, so the credit card company flagged it as a security issue. After several attempts on 2 different cards, one of my credit card companies actually called me to confirm my recent activity.

Whether they call you or not, if you get this error you need to talk to someone at your credit card company (not the people at Click and Buy) and ask them to authorize the transaction. Once they disable the security flag, your transaction should go through. If it still isn't working, wait about 15 minutes and try again because sometimes it takes the system a few minutes to update.

Also, don't be freaked out if they tell you that Click and Buy is trying to authorize a transaction for $2.50. Companies like this have to send through an authorization to make sure your card is valid. An authorization is NOT a charge and will usually only hold for up to 7 days.
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