Forum Settings
       
This Forum is Read Only

Security tokens not workingFollow

#1 Sep 22 2010 at 7:37 PM Rating: Decent
*
83 posts
So i log onto my members acc on square enix and i regiester my security token. 5 seconds later i cannot log in anymore even by typing the freshly generated code on my token. I tried as many times as it took for them to lock me out of trying again. than i called them twice which in return they say "we cannot do anything." (phone call waiting line was 1 hour btw)

Id suggest you guys not register ur security tokens unless your willing to take the risk like me...
And yes i tried emailing them and resetting my password, but i cannot even reset my password cause it requires ur one time password to reset, how stupid.

Edited, Sep 22nd 2010 9:37pm by dreamgreed
#2 Sep 22 2010 at 8:09 PM Rating: Decent
Scholar
**
764 posts
I'm having the same exact problem.
____________________________


#3 Sep 22 2010 at 8:11 PM Rating: Decent
1 post
I'm having that same problem. Where did you find a phone number to call them? I had to send an email, and who knows when they'll get to that?

Didn't even get a chance to log into the game yet.
#4 Sep 22 2010 at 8:20 PM Rating: Default
*
175 posts
did u register the code on the back of ur token with your XIV game?
Also, paying attention to caps lock helped me fix my problem with this.
____________________________

Skills & Levels: lodestone.finalfantasyxiv.com/rc/character/status?cicuid=1355392
Bazaar: ffxiv.yg.com/bazaar?fl&mn=Shounin&srv=17
100 local levequests completed!
100 regional levequests completed!
2000 enemies defeated!
#5 Sep 22 2010 at 8:21 PM Rating: Default
Scholar
**
764 posts
Also, why does the token generate a new number every time I press the button? I was under the impression that the token has a "one-time" pass and that the same number came up every time you pressed the button.
____________________________


#6 Sep 22 2010 at 8:25 PM Rating: Good
*
99 posts
It's random every time because the "one time code" is meant to be -used- only once before the code is invalid, when it works properly. That way the chances of anyone finding out your Token code is next to 0.
____________________________
[url=www.memoriaxiv.com][img]http://firestream.net/arr/gen/Dashuto_Ryoko_130911113102.jpg[/img][/url]
#7 Sep 22 2010 at 8:25 PM Rating: Decent
Scholar
17 posts
My security token is working fine registered it this morning when the game came.
____________________________
FFXIV: Smkitdown Horizon Pug Sargatanas Started playing: September 22, 2010
WoW: Kolista 85 Shaman (Main), Oxykontin 85 Druid, Forthewolf 85 Priest, Koceana 85 Death Knight, Sønya 85 Rogue, Samshu 85 Hunter, Heybuddy 85 Warlock, Ultimeciå 83 Mage, Oceiana 83 Paladin, Ohmybuddy 80 Warrior US Ner'zhul Started playing: December 17, 2004
FFXI: Smkitdownii WHM/BLM Bismarck Just started playing again! Started playing: October 28, 2003
PSN/XBL/Steam: Smkitdown
#8 Sep 22 2010 at 8:28 PM Rating: Decent
Scholar
**
764 posts
I wish I would have know that because I didn't write the number down that I registered to my account. I just assumed the same number popped up on the token each time the button is pressed. I hope SE will unlink it.

Edited, Sep 22nd 2010 10:29pm by Pulseczar
____________________________


#9 Sep 22 2010 at 8:31 PM Rating: Decent
*
103 posts
Just registered mine about 20 minutes ago, working just fine. Now if this stupid patch would actually download.... =P
____________________________
Life is to short to waste by being nice to everyone all the time. Have fun, **** a few people off, it's good for your blood pressure and peace of mind.
#10 Sep 22 2010 at 8:53 PM Rating: Default
*
83 posts
I cannot even log into my management website let alone registering anything to do with FF14...
and their phone number can be found here
http://www.square-enix.com/jp/company/e/locations/

be prepared for long que times cause i waited 1 hour to get someone on the line.
#11 Sep 22 2010 at 9:00 PM Rating: Good
Scholar
***
1,090 posts
Pulseczar wrote:
I wish I would have know that because I didn't write the number down that I registered to my account. I just assumed the same number popped up on the token each time the button is pressed. I hope SE will unlink it.

Edited, Sep 22nd 2010 10:29pm by Pulseczar

Wait, what? I haven't used this particular token, but in general you don't register the one-time password that comes up, you register the serial number on the back of the token.
#12 Sep 22 2010 at 9:01 PM Rating: Excellent
***
2,535 posts
Pulseczar wrote:
Also, why does the token generate a new number every time I press the button? I was under the impression that the token has a "one-time" pass and that the same number came up every time you pressed the button.


That would defeat the entire purpose of the security token.



There are three "factors" that can be used for authentication: something you know (like a password or a security question), something you have, or something you are (i.e. biometric scans).

The security token exists to implement two-factor authentication - your password is the "something you know", and the token is the "something you have". In order to verify that you actually have the token, it has to provide a new number every time you use it - if it didn't, you could just write down or memorize the number, and it just becomes "something you know", making it a glorified one-factor system, and thus no more secure than not having the token.
#13 Sep 22 2010 at 9:41 PM Rating: Default
*
83 posts
I think the fact the security token has no way to prevail when its malfunctioned defeats its purpose too... not even the customer support in square enix can help me apparently when i called them.
#14 Sep 22 2010 at 9:44 PM Rating: Decent
9 posts
not sure if you guys know i didnt at first. you still have to put your regular password in and the pass from the token
#15 Sep 22 2010 at 9:53 PM Rating: Decent
Scholar
17 posts
I linked my token etc last night and its been fine. ive logged in and out like 20 times tweaking my graphics and its never had an issue. People haveing issues are putting in there username then ther epassword then turning on the token and putting the 6 didget number into the one time password box right? I have a feeling this is a case of user error not the token being at fault.
#16 Sep 22 2010 at 10:02 PM Rating: Good
*
99 posts
Possibly a silly question...
Did any of you have Caps Lock on while inputting your registration codes, and forget to turn it off when entering your regular password? Because, if so, even when entering your Token code (also... again, might be silly but, make sure it's in the token spot not your regular password) it wont work if you type your regular password wrong. >.>;

(Not trying to insult anyones intelligence, just stating something simple that may of been overlooked, since it's often the simplest solutions/issues we overlook.)
____________________________
[url=www.memoriaxiv.com][img]http://firestream.net/arr/gen/Dashuto_Ryoko_130911113102.jpg[/img][/url]
#17 Sep 22 2010 at 10:14 PM Rating: Good
Sage
***
1,500 posts
Here to clarify few things:

1) The token generates a new password each time your press the button, that password will be valid for the next 30 seconds time (actually if you press the button again during the next 30 seconds the same password will come up)

2) You don't need to memorize the password used to register it, it's used only at that time to confirm that the serial number that your are typing is actually correct.

3) When you log in your account you have to write BOTH your Square-Enix account password and the one time password from your token, and you have to do it within the 30 seconds after pressing the button.

As far as I can tell the tokens with the CE are working just fine, I registered 4 accounts yesterday and each of them logged several times when I was tweaking the settings and never had a single issue.

Ken

Edited, Sep 23rd 2010 4:14am by kenage
____________________________
"Maybe it means: you're the evil man, and I'm the righteous man, and Mr. Nine-millimeter here, he's the shepherd protecting my righteous *** in the Valley of Darkness." - Jules.
FFXIV: Mabel Rand (Gugnir)
FFXI: Kenage, retired.
K&K forever!,
#18 Sep 23 2010 at 9:20 AM Rating: Decent
Scholar
**
764 posts
Hripthe wrote:
Pulseczar wrote:
I wish I would have know that because I didn't write the number down that I registered to my account. I just assumed the same number popped up on the token each time the button is pressed. I hope SE will unlink it.

Edited, Sep 22nd 2010 10:29pm by Pulseczar

Wait, what? I haven't used this particular token, but in general you don't register the one-time password that comes up, you register the serial number on the back of the token.


I registered both numbers. Problem is I didn't write it down because I figured the same number popped up each time (this is my first experience using a security token). So when I went to sign in I pushed the button again and a new number popped up. I couldn't remember the number I registered.
____________________________


#19 Sep 23 2010 at 9:27 AM Rating: Excellent
Anterograde Amnesia
Avatar
*****
12,363 posts
You only use the number it generates once. If you registered the number on the back of the token, then when you go to log in, enter your ID, normal password, and then the one time password that the token gives you.
____________________________
"Choosy MMO's choose Wint." - Louiscool
The greatest trick the devil ever pulled was to convince the world he didn't exist.
Keyser Soze - Ultros
Guide to Setting Up Mumble on a Raspberry Pi
#20 Sep 23 2010 at 9:28 AM Rating: Good
***
2,120 posts
Wint wrote:
You only use the number it generates once. If you registered the number on the back of the token, then when you go to log in, enter your ID, normal password, and then the one time password that the token gives you.


Yeah, the 1st time you pushed it and entered the code was to verify that you have the token that matches the registration number on the back. No need to keep that number...
____________________________

#21 Sep 23 2010 at 9:33 AM Rating: Good
Avatar
*
238 posts
kenage wrote:
Here to clarify few things:

1) The token generates a new password each time your press the button, that password will be valid for the next 30 seconds time (actually if you press the button again during the next 30 seconds the same password will come up)

2) You don't need to memorize the password used to register it, it's used only at that time to confirm that the serial number that your are typing is actually correct.

3) When you log in your account you have to write BOTH your Square-Enix account password and the one time password from your token, and you have to do it within the 30 seconds after pressing the button.

As far as I can tell the tokens with the CE are working just fine, I registered 4 accounts yesterday and each of them logged several times when I was tweaking the settings and never had a single issue.

Ken

Edited, Sep 23rd 2010 4:14am by kenage


This ^

Mostly... it's not generating a number when you push the button, the button simply turns the LCD display on. "Under the hood" is the code generator, and it's running 24/7 generating a new number every 30 seconds.

So, you can be unfortunate enough to press the button, get the number, but by the time you type it in it has already expired and gone onto the next number.

I haven't had any issues with mine in FFXIV, I've used it a few tiems. I had the same thing in WoW and used it for a couple years without issue also. Just don't even think about it until you've got your username and password already entered, then press the button and type it in quickly, don't wait around.

I supose a potential problem could be if you typed in the serial number on the back wrong, but I thought the registration page asked for the random number when registering so it could verrify that your serial number is lining up with the random number like it's supose to.
#22 Sep 23 2010 at 9:39 AM Rating: Decent
Scholar
**
764 posts
TwistedOwl wrote:
Wint wrote:
You only use the number it generates once. If you registered the number on the back of the token, then when you go to log in, enter your ID, normal password, and then the one time password that the token gives you.


Yeah, the 1st time you pushed it and entered the code was to verify that you have the token that matches the registration number on the back. No need to keep that number...


When I registered on my account page it required me to enter both numbers and it went through. However when I went to sign into the game it wanted the number again... so I needed to keep it.
____________________________


#23 Sep 23 2010 at 9:47 AM Rating: Good
Avatar
**
777 posts
Pulseczar wrote:
TwistedOwl wrote:
Wint wrote:
You only use the number it generates once. If you registered the number on the back of the token, then when you go to log in, enter your ID, normal password, and then the one time password that the token gives you.


Yeah, the 1st time you pushed it and entered the code was to verify that you have the token that matches the registration number on the back. No need to keep that number...


When I registered on my account page it required me to enter both numbers and it went through. However when I went to sign into the game it wanted the number again... so I needed to keep it.


No, its asking for a new number, not the same number that was used when registering. There's math involved, but basically once you register the serial on the back of your token with your ID, the system knows what number should pop up when you push the button. Its not asking for the same one-time password everytime, its asking for you to push the button and verify that the token you have is the same one that was linked to your account, by checking the number you input with what its expecting to see.

Hope that helps.
#24 Sep 23 2010 at 9:47 AM Rating: Excellent
Anterograde Amnesia
Avatar
*****
12,363 posts
Pulseczar wrote:
TwistedOwl wrote:
Wint wrote:
You only use the number it generates once. If you registered the number on the back of the token, then when you go to log in, enter your ID, normal password, and then the one time password that the token gives you.


Yeah, the 1st time you pushed it and entered the code was to verify that you have the token that matches the registration number on the back. No need to keep that number...


When I registered on my account page it required me to enter both numbers and it went through. However when I went to sign into the game it wanted the number again... so I needed to keep it.


You aren't listening to us.

Logging into the game, you need to use your ID, your SE password, and the one time password that your token will generate. That one time password is regenerated every 30 seconds, in other words it changes. You will never have the same one time password twice.

I've been using a token since they came out, trust me Smiley: thumbsup

Edited, Sep 23rd 2010 10:48am by Wint
____________________________
"Choosy MMO's choose Wint." - Louiscool
The greatest trick the devil ever pulled was to convince the world he didn't exist.
Keyser Soze - Ultros
Guide to Setting Up Mumble on a Raspberry Pi
#25 Sep 23 2010 at 9:49 AM Rating: Default
*
55 posts
did u guys not read the little pamphlet and or the instructions on the site at all?
i mean its right there and they tell u what to do
#26 Sep 23 2010 at 9:53 AM Rating: Good
***
1,636 posts
which is why its called a one time password. You only use each 6 digit password once.
____________________________


#27 Sep 23 2010 at 9:55 AM Rating: Default
Avatar
**
257 posts
Pulseczar wrote:
TwistedOwl wrote:
Wint wrote:
You only use the number it generates once. If you registered the number on the back of the token, then when you go to log in, enter your ID, normal password, and then the one time password that the token gives you.


Yeah, the 1st time you pushed it and entered the code was to verify that you have the token that matches the registration number on the back. No need to keep that number...


When I registered on my account page it required me to enter both numbers and it went through. However when I went to sign into the game it wanted the number again... so I needed to keep it.


It doesnt want the number you regestered with what it means when it asks you for it it "hit the big red button and type the number the screen of the token" if it used the same number every time it would be absolutly useless, people have said this before in this thread so just hit the **** button and type the number on the screen under one time password.

one time password meaning it can only be used one time.
____________________________
FFXI (Long since retired)
Delsus
Server: Cerberus

FFXIV
Delsus Highwind
Server: Ragnarok
#28 Sep 23 2010 at 9:57 AM Rating: Decent
Scholar
**
764 posts
I understand what you are saying. I've tried entering the number that comes up when I go to sign in and it still doesn't work. The only thing I figure I did was enter the registration number on the back incorrectly.
____________________________


#29 Sep 23 2010 at 10:02 AM Rating: Decent
Scholar
*
84 posts
Pulseczar wrote:
I understand what you are saying. I've tried entering the number that comes up when I go to sign in and it still doesn't work. The only thing I figure I did was enter the registration number on the back incorrectly.

If you had typed in an incorrect number for the security token, it shouldn't have registered. At least, I don't think it would have.

You can remove the token from your account. Have you tried to do that.
#30 Sep 23 2010 at 10:04 AM Rating: Decent
Scholar
**
764 posts
Maladhiel wrote:
Pulseczar wrote:
I understand what you are saying. I've tried entering the number that comes up when I go to sign in and it still doesn't work. The only thing I figure I did was enter the registration number on the back incorrectly.

If you had typed in an incorrect number for the security token, it shouldn't have registered. At least, I don't think it would have.

You can remove the token from your account. Have you tried to do that.


I've tried. In order for me to access my account it asks me to "push the big red button". I did and entered the number displayed... says it's incorrect.
____________________________


#31 Sep 23 2010 at 11:48 AM Rating: Default
*
83 posts
Heres my assumption on why my isnt working. When i first got the security token, i tried it to see if it worked before registering it. A code came up, i copied it down thinking it might be important. So when i was registering my security token several mins later i used the code i copied down earlier causing the password generated to not line up with the time line of the password changes. That may be why others are having the issue i am, but this is only an assumption.
#32 Sep 23 2010 at 11:55 AM Rating: Decent
**
291 posts
In general it seems to boil down to...

The security tokens work fine. Many of us are using them.

If you have issues, call Square and get them to remove the token from your account and try registering it again while following the instructions carefully.
____________________________

#33 Oct 02 2010 at 11:43 AM Rating: Decent
Scholar
**
315 posts
I seem to be having this same problem too. Except I've had my token since it came out for FFXI and had been using it since the CE came out and today it decided not to work anymore. Has anyone actually figured out what is going on?
#34 Oct 16 2010 at 11:35 AM Rating: Decent
2 posts
I have used the old tokens and have a new token for FFXIV and I can confirm there are issues with at least some of the CE tokens. I registered my token (yes I know how, I've done it before) and tried to use it for the game and for the account management website, and my one time password is never accepted. When I use it to change my squenix password, however, the one time password IS accepted. So, I'm not sure if they token is working and the website/game is failing or if the change your password page doesn't really care about the one time password, but something is wrong.
____________________________
30/BST
36/WAR
16/WHM
17/SAM
24/BLM
18/NIN
This forum is read only
This Forum is Read Only!
Recent Visitors: 23 All times are in CST
Anonymous Guests (23)