Hi, I just registered here, and like many of you, I pre-ordered the collector's edition, and even shelled out the extra money to get it on the 22nd. I participated in the beta, and the benchmark ran perfectly, and my system specs met the recommended ones. So I felt pretty safe spending $80 on the game and release date shipping. I received my copy as expected, spent about an hour and a half, perhaps longer, installing and updating (also expected) while eagerly watching the development DVD. Updating finishes, and I wake up, start the launcher, login, click play... then it crashes. Final Fantasy XIV has stopped working. I follow troubleshooting on the S-E site which told me to lower graphics settings, update drivers, etc. I consider myself to be pretty knowledgeable when it comes to computers and software, and I knew right away that would not solve the problem. Lowered settings, drivers already up to date. Ran in compatibility, ran as administrator, still nothing. Fullscreen, windowed, nothing is working. I'm at my wits end and decide to call Square-Enix expecting to be on hold for quite a while. 2 hours later, and many "All our agents are occupied at the moment," I tell you that phrase has been engraved in my brain. The phone rings and is connecting to a customer service agent, 10 minutes before they close (which I was told), wow, what luck. The C.S. Rep asks me a ticket number, which I tell him I do not have. He tells me I need to generate one and I agree and continue to the site to make one, only to be interrupted by him saying that he doesn't want to wait 5 minutes for me to generate a ticket.. after I waited 2 hours to connect to him. Seriously, why would I go online and generate an e-mail support ticket when I can call? Anyways, at the current moment I'm re-installing and going to re-update again and see if that helps. It turns out that the 2 hours I thought I'd have spent installing quickly turned into 5 hours wasting my whole day and any hope of playing. I have classes and work tomorrow, meaning by time I get home they will yet again be closed and unable to help me.
Excuse my long, dramatic story of my day, had to vent... But has anyone else run into this problem? Has anyone solved it, if so, how? Specs as followed:
OS: Windows 7 Home Premium x64 6.1, build 7600
Processor: Intel i7 U640 @1.2GHz Quad-Core
GPU: NVIDIA GeForce GT 335M (1024MB Dedicated, 2714MB Total)
System Model: Alienware M11x R2
The only thing, and the only thing that I can think of that would keep me from playing this is the fact my system is a laptop. I base that assumption off my Fallout 3 not working properly with mobile chipsets, without a hack at least.
Edit: Details I left out. My AV was off the entire time, during installation and updating. My port was forwarded through the router and my firewall which was also disabled. All background programs I could close, were closed. I did disconnect once during updating, reconnected and it seemed to continue running smoothly.
Edited, Sep 22nd 2010 9:51pm by Bipolarbill