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Crashes after 5minsFollow

#1 Sep 23 2010 at 12:59 AM Rating: Decent
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Hello,

I have my drivers up to date, I have the latest DirectX. I can play the game for about 5 mins, sometimes less or sometimes more. Event Viewer has not been showing me anything.

This is my system info


System Information

Operating System Microsoft Windows 7 Home Premium Edition 64bit (build 7600)
Processor Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
Number of Processors Logical Core Count 8 Physical Core Count 4
BIOS BIOS Date: 10/30/09 15:13:23 Ver: 08.00.10
Language English (Regional Setting: English)
Physical Memory 8116.551MB
Virtual Memory 2047.875MB
Page File 16231.246MB
Storage C:\ Hard Disk Drive Total Disk Space 116.438GB Free Disk Space 39.078GB
Storage D:\ Hard Disk Drive Total Disk Space 232.870GB Free Disk Space 232.774GB
Storage E:\ Hard Disk Drive Total Disk Space 329.788GB Free Disk Space 329.689GB
Storage F:\ Hard Disk Drive Total Disk Space 232.888GB Free Disk Space 143.668GB
DirectX Version DirectX 11
Graphic Device(s) ATI Mobility Radeon HD 5800 Series
+Device \\.\DISPLAY1
+Chip ATI display adapter (0x68A0)
+Maker ATI Technologies Inc.
+Video Memory 1011.984 MB
+Shared Video Memory 3059.000 MB
+DAC Type Internal DAC(400MHz)
+Display Mode 1600 x 900 (32 bit) (60Hz)
+Driver aticfx64.dll,aticfx64.dll, aticfx64.dll, aticfx32, aticfx32, aticfx32, atiumd64.dll, atidxx64.dll, atidxx64.dll, atiumdag, atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
+Driver Version 8.17.0010.1041
+Driver Date 03/08/2010 9:54:00 PM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (Realtek High Definition Audio)
+Device ID {97E124DE-D17F-4097-9EF4-45AD10526D42}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.5978
+Driver Language English
+Driver Date 10/11/2009 8:15:45 AM
Sound Device(s) Realtek Digital Output (Realtek High Definition Audio)
+Device ID {C0E031A6-7794-4559-9C64-64093684338D}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.5978
+Driver Language English
+Driver Date 10/11/2009 8:15:45 AM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 5 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0
Input Device(s) {5240F360-B9E2-11DF-8001444553540000}
+Name Microsoft Hardware wireless mouse driver
+Notes Axis 1 Button 0 Field of View 0



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#2 Sep 23 2010 at 1:47 AM Rating: Good
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The fact that you can actually play for a certain time makes me think that you are overheating. I would have to have more info to confirm that... something should be telling you someplace. Comp shuts down etc. Tho in other games I have known people whos vid card was overheating to just have a game shut down on them and the rest function as normal. Is it crashing? Is there an error? Do you know your temperatures you are running at?
#3 Sep 23 2010 at 3:38 AM Rating: Good
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412 posts
First we must know what message you get when the game crashes.
It the display drivers are not recognized, it might be overheating.
If Final Fantasy is crashing out of the blue, you might need to lower your settings or possibly reinstall the game.

I would start by cleaning out your PC. Get it completely vented. Get CPUID hardware monitor and take a look at the temperature of your GPU. If you're getting something like 80-90C. You're getting in to trouble.

And finally, your power supply. Don't buy cheap PSU's. You need to make sure the 12v rail is supplying plenty of amps. Never just get the "right amount". Always get more than what you need.

Gaming rigs are expensive...
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#4 Sep 23 2010 at 5:27 AM Rating: Decent
5 posts
I'm having the same problem. I can play the game for about 5 minutes and then the game AND my computer crashes and what ****** me off is I just bought a new videocard in preparation for this game.



Edited, Sep 23rd 2010 7:27am by Sharper87
#5 Sep 23 2010 at 8:05 AM Rating: Decent
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+1, sounds like overheating. Try taking your side panel off and putting your computer on its side (open side up) and see if it doesn't crash then. Also, get some compressed air and clean out all your fans and heatsinks (the metal "fins" on top of the processor with a fan next to/on top of them).
#6 Sep 23 2010 at 6:15 PM Rating: Decent
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I have looked into my temp and it is getting up to 77 that is after I have tweaked the overdrive so it is 800 core and 940 memory. I noticed since I did that I have been staying on longer and now instead of going to a black screen and freezing my laptop, it will crash and say loss contact to directX shutting down.
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#7 Sep 23 2010 at 7:19 PM Rating: Decent
6 posts
The "lost directx" is the message i'm getting. I can log in, but NPCs take forever to load and be viewable. I'm not a computer person but reading this thread sounds like overheating, is that right?
#8 Sep 23 2010 at 8:23 PM Rating: Good
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749 posts
It's not an asus G73, is it? If it is, you might wanna head over to the asus forums @ forums.notebookreview.com, it's not necessarily FFXIV.
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#9 Sep 23 2010 at 8:25 PM Rating: Good
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723 posts
NecoSino wrote:
+1, sounds like overheating. Try taking your side panel off and putting your computer on its side (open side up) and see if it doesn't crash then. Also, get some compressed air and clean out all your fans and heatsinks (the metal "fins" on top of the processor with a fan next to/on top of them).


I agree with the overheating diagnosis based on what I've read. Download a free program like EVGA Precision Tool to check your video card's temperature. You can also use this program to manually set your card's fan speed higher to deal with any heat issues. Also, just because EVGA made the tool doesn't mean you need an EVGA card to use it. This is where I downloaded it from:

http://majorgeeks.com/EVGA_Precision_d6209.html
#10 Sep 24 2010 at 1:53 PM Rating: Default
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Quote:
I have looked into my temp and it is getting up to 77 that is after I have tweaked the overdrive so it is 800 core and 940 memory. I noticed since I did that I have been staying on longer and now instead of going to a black screen and freezing my laptop, it will crash and say loss contact to directX shutting down.


There's your problem. Losing direct X means you're OC is too much. You're at 77C. That is too high a temperature to raise your voltage any higher. Reset your GPU to stock settings, run the game and see your temperature. Your overclock should not surpass 65C. Programs that read temperature aren't very accurate. You're true temperature is probably around 5-15 C higher.

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They appeared from the sky, the one without a heart... "Omega"...And the one who followed it..."Shinryuu"...
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#11 Sep 24 2010 at 4:42 PM Rating: Good
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Quote:
It's not an Asus G73 is it?

This.
I was having the exact same problem and my specs on my G73 are the same as the OP. I went to the G73 forums and found that I needed to flash a different BIOS. Afterwards I had to reinstall, but it finally worked! Needless to say I am now thoroughly enjoying the game and very grateful for this topic lol.
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