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Crashing every 10-20 minutes...Follow

#1 Sep 23 2010 at 10:07 PM Rating: Good
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Alright, first and foremost, I've been playing since closed beta. I never had any crashing issues or anything that caused the game to fail and shut down on itself whatsoever. Perhaps it happened once but then never again. Come open beta, I can only play every 10-20 minutes and all of a sudden, the game would crash and give me an "unable to detect directx device." error. I figured ok whatever, I'll try back later.

The problem didn't go away for the entire open beta. So now, I'm here in the retail version and the problem still exists except this time when the game crashes, I have a windows notifier box on the lower left that says "display driver stopped responding and has recovered" and when i click on the minimized FFXIV tab, it'll show the unable to detect directx error. The funny thing is though, the game is still running, it's just a black screen. I can run and walk and I know this because I can hear the footstep sound but I don't see anything.

Everytime I crash with FFXIV, my GPU temp were never any higher than 60C. I have an XFX Radeon 5850 max OC, Q9550 @ 3.8 Ghz, 4GB Ram, Win 7 64, 750W thermaltake psu. I'm using 10.9 drivers atm, used 10.8 in closed beta and open beta. I even ran the game at the near lowest settings and it'd last maybe 10 minutes longer but it'd still crash. Anyone else have any similar issues and were able to work them out?

Edited, Sep 24th 2010 12:11am by EpedemicOptikz
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#2 Sep 24 2010 at 10:26 AM Rating: Good
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I guess no one has encountered a similar issue?
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#3 Sep 24 2010 at 10:30 AM Rating: Decent
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your OC might not be stable, have you checked it for artifacts?

edit: the OC of your GPU is meant. had the exact same issue in BFBC2, when I ramped my gtx480 to 850mhz .. it looked stable, but after a while it would kill my gpu driver, displaying the same notification in the taskbar.

Edited, Sep 24th 2010 12:32pm by iamdev
#4 Sep 24 2010 at 10:32 AM Rating: Decent
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The only time I have seen that error was when I was running FFXIV in windowed mode and I tried to fire up FRAPS. Starting up FRAPS before FFXIV, no problem. Starting FRAPS after FFXIV caused FFXIV to crash with "unable to detect directx device." So I'm wondering if you have something running in the background that's trying to grab the directx device every 10 to 20 minutes?

It's a long shot, but the only thing I can think of. Good luck getting things working.
#5 Sep 24 2010 at 10:52 AM Rating: Good
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I also noticed in open beta "windowed mode" that if I minimized the game, it would crash. Alt tabbing and such was fine.
#6 Sep 24 2010 at 11:01 AM Rating: Good
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iamdev wrote:
your OC might not be stable, have you checked it for artifacts?

edit: the OC of your GPU is meant. had the exact same issue in BFBC2, when I ramped my gtx480 to 850mhz .. it looked stable, but after a while it would kill my gpu driver, displaying the same notification in the taskbar.

Edited, Sep 24th 2010 12:32pm by iamdev


I tested for artifacts but there wasn't any. What program would you recommend though since I tried numerous things to test it with such as 3DMark and ATI Tool.

rlunt68 wrote:
The only time I have seen that error was when I was running FFXIV in windowed mode and I tried to fire up FRAPS. Starting up FRAPS before FFXIV, no problem. Starting FRAPS after FFXIV caused FFXIV to crash with "unable to detect directx device." So I'm wondering if you have something running in the background that's trying to grab the directx device every 10 to 20 minutes?

It's a long shot, but the only thing I can think of. Good luck getting things working.


Yeah, I tried running it in windowed mode but no success. I even tried downloading the Windower but it'd eventually crash. I don't have fraps so I don't think that would be an issue for me. Well, the only things that I have start-up with my computer is DropBox, ATI Catalyst, and RocketDock so those would be my only background running processes. I don't think any of those programs really cause that DirectX error besides maybe ATI Catalyst itself. Maybe I should try to just close that program and see if i'm lucky.
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#7 Sep 24 2010 at 11:08 AM Rating: Good
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Try running your GPU at the stock settings and see what happens. Let us know if it crashes at stock.
#8 Sep 24 2010 at 11:13 AM Rating: Decent
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I'm having the same problem as you, it happened in OB and it's still happening now. I'm running 9800GT that's not over-clocked at all. Although, on Wednesday I crashed probably 5 times throughout the day, yesterday I only crashed once, and so far today I've crashed once. So I have no clue what the problem is, because it's not doing it every 10-20 minutes for me...
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#9 Sep 24 2010 at 11:39 AM Rating: Decent
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Started today. Been playing since open beta. 480sc. With and without beta drivers. Same exact error. Its not related to temperature.
#10 Sep 24 2010 at 11:52 AM Rating: Good
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Put my clocks back to stock. crashed again.

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#11 Sep 24 2010 at 11:59 AM Rating: Decent
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Are you running the game in windowed mode?

If so, are you trying to alt-tab to open another program? That's the only place I've seen this error.
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#12 Sep 24 2010 at 12:05 PM Rating: Decent
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MinosGraedus wrote:
Are you running the game in windowed mode?

If so, are you trying to alt-tab to open another program? That's the only place I've seen this error.



Full screen. Happens at random.
#13 Sep 24 2010 at 12:17 PM Rating: Good
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Full screen or windowed mode, the game will crash.
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#14 Sep 24 2010 at 12:18 PM Rating: Good
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What resolution are you running at?

I know it will suck but try a lower resolution.

Edited, Sep 24th 2010 2:20pm by Geffe
#15 Sep 24 2010 at 12:23 PM Rating: Good
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Maybe try to reinstall directx. Also, when you upgrade your drivers, uninstall the old ones and use this to completely remove them.

http://www.guru3d.com/category/driversweeper/
#16 Sep 24 2010 at 12:34 PM Rating: Decent
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EpedemicOptikz wrote:
I tested for artifacts but there wasn't any. What program would you recommend though since I tried numerous things to test it with such as 3DMark and ATI Tool.

Furmark.
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#17 Sep 24 2010 at 12:38 PM Rating: Good
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I tried running it from 1920x1200 with max settings and with lowest settings. Tried running it at 1280x720 with Max settings and with low settings. It did last a little longer at lower res but I still crashed.
As far as drivers are concerned, I did a fresh format a couple days before FFXIV was released so everything is pretty much brand spanking new.

Will test Furmark in a bit.
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#18 Sep 24 2010 at 12:42 PM Rating: Decent
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Threx wrote:
EpedemicOptikz wrote:
I tested for artifacts but there wasn't any. What program would you recommend though since I tried numerous things to test it with such as 3DMark and ATI Tool.

Furmark.

As it melts your vidcard, dont use furmark
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#19 Sep 24 2010 at 1:02 PM Rating: Good
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yeah that thing was just putting my GPU temps crazy high. It peaked at 90C but I stopped it halfway through since I didn't notice any artifacts.
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#20 Sep 24 2010 at 1:12 PM Rating: Good
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I'm a little stumped with this. I am currently use Catalyst 10.9 with my 5870 with no problems. I was using 10.5 during closed beta since it was the most stable. Maybe try that?
#21 Sep 24 2010 at 1:26 PM Rating: Good
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I don't think it's a driver issue. I think, what I might do is just flash the 5850's VBIOS to that of the 5870. It allows a higher overclock to match the 5870's stock overclock and basically, it'll be identical to a 5870. Maybe flashing the VBIOS should do the trick but I really don't think my video card is the issue. Hmmm, what to do...

If you're at 10.9 and not having any problems, I don't think flashing back to 10.5 will help much. Do you crash at all or a lot?
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#22 Sep 24 2010 at 1:50 PM Rating: Good
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I have not crashed at all. I would crash in closed and open beta with 10.6 and 10.7. I never got around to trying 10.8.
#23 Sep 24 2010 at 1:51 PM Rating: Default
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Nothing can be done, we will have to wait.

Edited, Sep 24th 2010 3:52pm by Remidi
#24 Sep 24 2010 at 6:11 PM Rating: Good
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Remidi wrote:
Nothing can be done, we will have to wait.

Edited, Sep 24th 2010 3:52pm by Remidi


I want to know if someone else who has a 5850 is having the same problem i am. And if they're aren't, what they have that is different from myself.
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#25 Sep 24 2010 at 6:22 PM Rating: Good
Edited by bsphil
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EpedemicOptikz wrote:
I think, what I might do is just flash the 5850's VBIOS to that of the 5870.
That sounds like a horrible idea, unless your plan is to wind up with a video card shaped paperweight. I could be wrong on this and maybe it works just fine, but I'd be shocked.
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#26 Sep 24 2010 at 6:25 PM Rating: Decent
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I have a similar problem to yours. But I resolved it by changing my OS screen resolution from 1920X1080 to 1680x1050 and run FF14 at 1440x1050 and it didn't crash anymore.

BTW, I am running on a notebook using Nvidia 360M.

Hope this helps :)

#27 Sep 24 2010 at 6:30 PM Rating: Excellent
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bsphil wrote:
EpedemicOptikz wrote:
I think, what I might do is just flash the 5850's VBIOS to that of the 5870.
That sounds like a horrible idea, unless your plan is to wind up with a video card shaped paperweight. I could be wrong on this and maybe it works just fine, but I'd be shocked.


There's one way to find out. The same way you find out if RAM is hot swappable. Go on, find out if RAM is hot swappable.
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#28 Sep 24 2010 at 6:41 PM Rating: Good
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Geffe the Meaningless wrote:
I'm a little stumped with this. I am currently use Catalyst 10.9 with my 5870 with no problems. I was using 10.5 during closed beta since it was the most stable. Maybe try that?


I have seen a similar post about this. They used driver cleaner, rebooted, and installed 10.5 and the crashing stopped.
#29 Sep 24 2010 at 6:43 PM Rating: Good
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bsphil wrote:
EpedemicOptikz wrote:
I think, what I might do is just flash the 5850's VBIOS to that of the 5870.
That sounds like a horrible idea, unless your plan is to wind up with a video card shaped paperweight. I could be wrong on this and maybe it works just fine, but I'd be shocked.


Well, I did a little research on it but I didn't do it since it voids the warranty on the card. There's a fair amount of people who have done it already without any problems. The 5850 is basically just an underclocked 5870 but your max overclock is still well under the 5870 stock clocks. Flashing that BIOS just unlocks that max overclock and allows you to have 5870 stock clocks or higher.

Can read more here if you want. www.overclock.net/ati/662298-does-anyone-have-5850-running-5870-a.html

EDIT: wrong link.

Edited, Sep 24th 2010 8:46pm by EpedemicOptikz
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#30 Sep 24 2010 at 6:46 PM Rating: Decent
Edited by bsphil
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EpedemicOptikz wrote:
bsphil wrote:
EpedemicOptikz wrote:
I think, what I might do is just flash the 5850's VBIOS to that of the 5870.
That sounds like a horrible idea, unless your plan is to wind up with a video card shaped paperweight. I could be wrong on this and maybe it works just fine, but I'd be shocked.


Well, I did a little research on it but I didn't do it since it voids the warranty on the card. There's a fair amount of people who have done it already without any problems. The 5850 is basically just an underclocked 5870 but your max overclock is still well under the 5870 stock clocks. Flashing that BIOS just unlocks that max overclock and allows you to have 5870 stock clocks or higher.

Can read more here if you want. hardforum.com/showthread.php?t=1464201
Why not just use the 5850 vBIOS and flash it with higher max clocks?
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#31 Sep 24 2010 at 6:47 PM Rating: Good
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bsphil wrote:
EpedemicOptikz wrote:
bsphil wrote:
EpedemicOptikz wrote:
I think, what I might do is just flash the 5850's VBIOS to that of the 5870.
That sounds like a horrible idea, unless your plan is to wind up with a video card shaped paperweight. I could be wrong on this and maybe it works just fine, but I'd be shocked.


Well, I did a little research on it but I didn't do it since it voids the warranty on the card. There's a fair amount of people who have done it already without any problems. The 5850 is basically just an underclocked 5870 but your max overclock is still well under the 5870 stock clocks. Flashing that BIOS just unlocks that max overclock and allows you to have 5870 stock clocks or higher.

Can read more here if you want. hardforum.com/showthread.php?t=1464201
Why not just use the 5850 vBIOS and flash it with higher max clocks?


Well, due to the simple fact that i'm crashing with the 5850 BIOS. I'm not trying to go overclock crazy, I'm just trying to play without crashing every 10-30 minutes.
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#32 Sep 24 2010 at 10:18 PM Rating: Good
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Parsalyn wrote:
Geffe the Meaningless wrote:
I'm a little stumped with this. I am currently use Catalyst 10.9 with my 5870 with no problems. I was using 10.5 during closed beta since it was the most stable. Maybe try that?


I have seen a similar post about this. They used driver cleaner, rebooted, and installed 10.5 and the crashing stopped.


Just did a driver cleaner on my drivers, re-installed Catalyst 10.5 drivers. Crashed about 15 minutes in. I really wonder what the issue is.
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#33 Sep 24 2010 at 10:25 PM Rating: Good
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I used 10.8 on open beta, and 10.9 on live, using a 4850. However previously I've had issues with catalyst installs. I'm taken to uninstalling, restarting, then installing the new one each time. Seems to have worked the time I needed it, and I've not had a problem since.
#34 Sep 24 2010 at 11:33 PM Rating: Decent
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I'm having the exact same problem... thoughI have a 5870 Mobility... and I'm running on an Asus G73jh, and I know that this same computer can run FFXIV perfectly.... but for some reason mine will not, I'm thinking it's a driver install issue... I'm working on updating mine again, I'll let you know tomorrow if it worked or not =/
#35 Sep 24 2010 at 11:43 PM Rating: Decent
Edited by bsphil
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Aueen wrote:
I'm having the exact same problem... thoughI have a 5870 Mobility... and I'm running on an Asus G73jh, and I know that this same computer can run FFXIV perfectly.... but for some reason mine will not, I'm thinking it's a driver install issue... I'm working on updating mine again, I'll let you know tomorrow if it worked or not =/
I have the exact same laptop and HAD the exact same problem. This is how I fixed it.
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Almalieque wrote:
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#36 Sep 25 2010 at 9:01 AM Rating: Good
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Well, so far tried everything in this thread (besides flashing the bios) and the link that bsphil posted (even though i'm on a desktop) and still no go. I really wonder what changed with FFXIV going from closed beta to open beta besides the massive influx of people.
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#37 Oct 09 2010 at 10:53 PM Rating: Decent
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Its been a while since you posted about this .. has the problem cleared? I have almost identical set up AMD Phenom X4, Win7 64 bit , HD5850 card (mine is ASUS, as is my motherboard) I had zero issues in OB, but retail has been a nightmare. In the begining it ran fine for a day or two, now i can play 20 minute to an hour (if lucky) before i hand, the game goes blank and closed and i get the directx device missing error. Sometimes I get the driver failute in the task bar. I have tired directx 9 install, lower res, closing everything, turning off hardware mouse. Nothing works so far. I am tempted to get a background process tool to let me see whats going on during a crash, but it will be hard to find the tool. The developers at my work have something like that. If you find something let me know, and i will see if i can find something on my end.
#38 Oct 09 2010 at 11:15 PM Rating: Decent
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The issue hasn't been resolved for me. I'm still crashing every now and than...
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#39 Oct 10 2010 at 1:10 AM Rating: Decent
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My PC have been crashing all the time as well, and I am using a 5830 in stock speed.
My CPU is a PhenomIIx4 955. RAM has checked with no problem found.
ASUS motherboard and flashed with newest BIOS already.
CPU is below 50' and GPU is below 60'
I have crashed more than 50 times just in the 1st week of CE retail.

However, after I turn off my antivirus (only during 14), it crash much less frequent.(once a day)
You should give it a try.

Edited, Oct 10th 2010 12:13am by timmyofalex
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#40 Oct 12 2010 at 9:23 PM Rating: Decent
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Hey guys! I was also getting this problem for a whole week. I would crash out with the directx error after about 3-5 mins in game. I turned V-sync off in the nvidia control panel and that SEEMS to have fixed it. I played for a good 10 mins before I had to log off. I havent gotten to stress test it too much, but it seems like im on the right track. Thought I would throw that out there and see if it helps anyone...
#41 Oct 12 2010 at 9:27 PM Rating: Decent
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The problem was fixed for me once I downclocked my processor from 3.8 Ghz to 3.4 Ghz. Perhaps it was consuming too much power from my power supply? It's 750W so it should be able to handle it but it's 4 years old so, maybe it's starting to go. I still get a crash every once in a while though.

So... try downclocking your processor if it is overclocked and see if that gets you anywhere.
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#42 Oct 12 2010 at 10:47 PM Rating: Decent
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I had this happen to yesterday. It happened when I shut down my ant virus program. Restarted my system and haven't had a problem again..
#43 Oct 12 2010 at 11:02 PM Rating: Decent
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Mikhalia the Picky wrote:
bsphil wrote:
EpedemicOptikz wrote:
I think, what I might do is just flash the 5850's VBIOS to that of the 5870.
That sounds like a horrible idea, unless your plan is to wind up with a video card shaped paperweight. I could be wrong on this and maybe it works just fine, but I'd be shocked.


There's one way to find out. The same way you find out if RAM is hot swappable. Go on, find out if RAM is hot swappable.


Mine is... do you mean yours isn't?

:O
#44 Oct 17 2010 at 4:31 AM Rating: Decent
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Aueen wrote:
I'm having the exact same problem... thoughI have a 5870 Mobility... and I'm running on an Asus G73jh, and I know that this same computer can run FFXIV perfectly.... but for some reason mine will not, I'm thinking it's a driver install issue... I'm working on updating mine again, I'll let you know tomorrow if it worked or not =/


I have the same Laptop and not working... try different drivers... and still not working... 10.7 , 10.4 , 10.8 ctalyste ...


I have a desktop as well w/ the same video card(5870) but my Desktop is working fine... Let me know if some1 find a fix... I really think its a drivers related issue...
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