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Havin a real problem.. Follow

#1 Sep 24 2010 at 6:19 PM Rating: Decent
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So I pre-ordered this game.. i was alllll excited for it. I been wanting to play this since my FFXI account got hacked and stolen (Level 74 RDM/NIN FTW). So I got this new comp, just got it yesterday. I install FFXIV, and it wont turn on.. the game crashes like a second after I activate it. Wht the heck.. I can't even run the benchmark program.. it just tells me there's aproblem with booting the game up.
Anyone have any knowledge of this? Anyone know what I can do? I already contacted customer service.. btu it could be days before i hear from them..
I wanna play so bad!!!
#2 Sep 24 2010 at 6:34 PM Rating: Good
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472 posts
Update your motherboard driver
Update your video card driver
Make sure you have directx 9 installed or greater
#3 Sep 24 2010 at 6:51 PM Rating: Decent
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wow, duh. why didnt i think of that. i updated to vista service pack 2, and got all the windows updates. didnt think aboutdrivers.. i'll give it a go. thanks
#4 Sep 24 2010 at 7:19 PM Rating: Decent
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696 posts
There's nothing I can do without you going to the event viewer and posting your error message. There's 3-4 very common problems and from there You can search these very forums for the fault or post it here and I will direct you.
#5 Sep 25 2010 at 4:19 PM Rating: Decent
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34 posts
Here's the system info from the FFXIV config. at least that works..



-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows Vista Home Premium Edition Service Pack 2 64bit (build 6002)
Processor Pentium(R) Dual-Core CPU E5300 @ 2.60GHz
Number of Processors Logical Core Count 2 Physical Core Count 2
BIOS BIOS Date: 05/06/09 11:31:10 Ver: 5.39
Language English (Regional Setting: English)
Physical Memory 6133.328MB
Virtual Memory 2047.875MB
Page File 12379.707MB
Storage C:\ Hard Disk Drive Total Disk Space 582.496GB Free Disk Space 524.629GB
Storage D:\ Hard Disk Drive Total Disk Space 13.674GB Free Disk Space 1.921GB
Storage J:\ Hard Disk Drive Total Disk Space 232.827GB Free Disk Space 60.571GB
DirectX Version DirectX 11
Graphic Device(s) Intel(R) G33/G31 Express Chipset Family
+Device \\.\DISPLAY1
+Chip Intel(R) GMA 3100
+Maker Intel Corporation
+Video Memory 0.000 MB
+Shared Video Memory 158.977 MB
+DAC Type Internal
+Display Mode 1600 x 900 (32 bit) (60Hz)
+Driver igdumd64.dll
+Driver Version 7.15.0010.1666
+Driver Date 2/26/2009 7:46:40 AM
+Driver Language English
+Vertex Shader 2.0
+Pixel Shader 0.0
+Vertex Texture Not Supported
Sound Device(s) Speakers (Realtek High Definition Audio)
+Device ID {F01E2156-5E6A-4618-8241-72A55681F5AB}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.5789
+Driver Language English
+Driver Date 2/11/2009 4:39:24 PM
Sound Device(s) Realtek Digital Output (Realtek High Definition Audio)
+Device ID {440CDA17-6B14-4484-9099-51B145DFDABA}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.5789
+Driver Language English
+Driver Date 2/11/2009 4:39:24 PM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 8 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0
Input Device(s) {BE9472E0-C738-11DF-8002444553540000}
+Name USB Receiver
+Notes Axis 0 Button 652 Field of View 0
Input Device(s) {BEA22E80-C738-11DF-8003444553540000}
+Name USB Receiver
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {BEA8E540-C738-11DF-8004444553540000}
+Name USB Receiver
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {BEA8E540-C738-11DF-8005444553540000}
+Name HP USB Multimedia Keyboard
+Notes Axis 0 Button 3 Field of View 0
Input Device(s) {BEC40E60-C738-11DF-8006444553540000}
+Name HP USB Multimedia Keyboard
+Notes Axis 0 Button 19 Field of View 0
Input Device(s) {BECF8010-C738-11DF-8007444553540000}
+Name HP USB Multimedia Keyboard
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {BECF8010-C738-11DF-8008444553540000}
+Name External HDD
+Notes Axis 0 Button 0 Field of View 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Havin a real problem.. :: Final Fantasy XIV (FFXIV, FF14) :: ZAM - Windows Internet Explorer


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

ActiveCheck component for HP Active Support Library
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
City of Villains/City of Heroes (remove only)
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite Deluxe
Default Manager
DirectX for Managed Code Update (Summer 2004)
Driver Detective
FINAL FANTASY XIV
HP Active Support Library
HP Advisor
HP Customer Experience Enhancements
HP Games
HP MediaSmart DVD
HP MediaSmart Demo
HP MediaSmart Music/Photo/Video
HP Odometer
HP Picasso Media Center Add-In
HP Recovery Manager RSS
HP Support Information
HP Total Care Setup
HP Update
HPAsset component for HP Active Support Library
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
LabelPrint
LightScribe System Software
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Microsoft Live Search Toolbar
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Works
Norton Internet Security
PictureMover
Power2Go
PowerDirector
Python 2.6 pywin32-212
Python 2.6.1
Realtek High Definition Audio Driver
Screensaver Troy English
System Requirements Lab for Intel
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe 00000AA4
C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe 00000750
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe 00000954
C:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe 00000A94
C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe 00000A70
C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe 00000A4C
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe 000004F0
C:\Program Files (x86)\Internet Explorer\iexplore.exe 00000FD0
C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe 000007F4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 000000AC
C:\Windows\SysWow64\Macromed\Flash\FlashUtil10a.exe 0000113C

And here's the error message I get when I try to boot up FFXIV..
Problem signature:
Problem Event Name: APPCRASH
Application Name: ffxivboot.exe
Application Version: 1.0.0.0
Application Timestamp: 4c355192
Fault Module Name: ffxivboot.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 4c355192
Exception Code: c0000005
Exception Offset: 0001ac9c
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160


As I said, i cant even boot up the benchmark program either. I can start the program, choose the race i wanna use and the resolution, and then.. it says 'Data Corrupted' and 'unable to run application'.

Edited, Sep 25th 2010 6:20pm by MaiMizzu
#6 Sep 25 2010 at 4:21 PM Rating: Decent
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213 posts
Quote:
Graphic Device(s) Intel(R) G33/G31 Express Chipset Family
+Device \\.\DISPLAY1
+Chip Intel(R) GMA 3100
+Maker Intel Corporation
+Video Memory 0.000 MB
+Shared Video Memory 158.977 MB


you need a video card

Edited, Sep 25th 2010 6:22pm by Ba1dw1n
#7 Sep 25 2010 at 4:34 PM Rating: Decent
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11,539 posts
Really wish people wouldn't post a 50 line text dump of their system specs.

CPU, GPU, RAM, maybe PSU is all that matters. That's it.

MaiMizzu wrote:
Processor Pentium(R) Dual-Core CPU E5300 @ 2.60GHz
Graphic Device(s) Intel(R) G33/G31 Express Chipset Family


CPU is very very very low end, and GPU is integrated. Integrated graphics are terrible, even for low end games.

You need a better processor and you need a good video card.
____________________________
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Mikhalia: and FWIW, my posts are 95% helpful, informative, or funny.
Mikhalia: only 5% or less of my posts are utter crap.
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Mikhalia: Sounds about right.
#8 Sep 25 2010 at 10:12 PM Rating: Decent
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34 posts
Well I apologize for posting the long thing of comp specs. I wasnt sure what was needed to diagnose this. I'm a noob in regard to diagnosing and all.

So if, hypothetically, I added a GeForce 9800 or GeForce GTX.. and stepped up my processor a level (I believe it's te minimum now) I should be able to run the game, right? I just wanna make sure I get this right before I go spendin money. Is there anything else I should think about addin?

I really really appreciate all the input, i really do. thank you all.
#9 Sep 25 2010 at 10:22 PM Rating: Decent
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84 posts
MaiMizzu wrote:
Well I apologize for posting the long thing of comp specs. I wasnt sure what was needed to diagnose this. I'm a noob in regard to diagnosing and all.

So if, hypothetically, I added a GeForce 9800 or GeForce GTX.. and stepped up my processor a level (I believe it's te minimum now) I should be able to run the game, right? I just wanna make sure I get this right before I go spendin money. Is there anything else I should think about addin?

I really really appreciate all the input, i really do. thank you all.


You can get a good CPU for under 100bucks, and grab a gtx460 for 180$. More then enough to run this game.

I just built a new comp for this game and went with a 3.0 tri-core processor and the new gtx460 graphics card. I bought these specifically because they were extremely cost efficient, and have very high potential. Meaning the gtx460 can be overclocked a ridiculous amount, and the CPU can (possibly) be unlocked into a quad-core black edition processor. Do a little reading on this stuff before you buy though
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