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Good difference betweenFFXIV and WoWFollow

#1 Sep 28 2010 at 12:53 PM Rating: Decent
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We get to play today! huzzah! In your face Blizzard!
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#2 Sep 28 2010 at 12:54 PM Rating: Good
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I don't understand your reference... maybe I am out of the WoW loop?
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#3 Sep 28 2010 at 12:54 PM Rating: Good
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This thread. I was not prepared.
#4 Sep 28 2010 at 12:55 PM Rating: Good
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Raionn wrote:
I don't understand your reference... maybe I am out of the WoW loop?


WoW does server maintenance every tuesday for varying lengths of time
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#5 Sep 28 2010 at 12:55 PM Rating: Excellent
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Blizzard brings WoW down every Tuesday for maintenance. Especially before their new Cataclysm expansion they have been taking them down for 24 hour periods.
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#6 Sep 28 2010 at 12:58 PM Rating: Default
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FYI....

WoW only had rolling restarts today with maybe a dozen realms down for performance maintenance. Cataclysm beta was not affected by this. I know, I was farting around with a goblin shaman while FFXIV was doing their emergency maintenance, which lasted longer than the WoW rolling restarts......
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#7 Sep 28 2010 at 1:01 PM Rating: Default
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Archmage Callinon wrote:
Raionn wrote:
I don't understand your reference... maybe I am out of the WoW loop?


WoW does server maintenance every tuesday for varying lengths of time


Today's maintenance for WoW was a mix, rolling restarts for some, the usual maintenance period for others.
I think the memo on the log-in page was they're working on server improvements, getting ready for the big patch coming soon.
So..yea...Blizzard believes in actually communicating with their players. /sigh
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#8 Sep 28 2010 at 1:05 PM Rating: Default
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Quote:
Blizzard believes in actually communicating with their players. /sigh


There is the true difference between SE and Blizzard.
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#9 Sep 28 2010 at 1:17 PM Rating: Good
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Pagansaint wrote:
Quote:
Blizzard believes in actually communicating with their players. /sigh


There is the true difference between SE and Blizzard.


IMO SE tries, they just don't really do it in a timely fashion and even when they do alot of times it's poorly worded (or mistranslated) which causes more of an uproar and in turn most likely makes them think they made a mistake in trying.
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#10 Sep 28 2010 at 2:25 PM Rating: Good
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no, they really don't. They don't have their own forums, moderators etc. Their feedback options are very poor. they take in emails with a "thank you for your concern" and months later issue a press release type explanation of whats going on. The best we get are soft interviews from devs. And as far as translating, there is a SE office in the US. Someone there could go ahead and rephrase stuff to make more sense, we shouldn't have anything lost in translation.

Edited, Sep 28th 2010 4:26pm by KujaKoF
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#11 Sep 28 2010 at 2:43 PM Rating: Good
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KujaKoF wrote:
no, they really don't. They don't have their own forums, moderators etc. Their feedback options are very poor. they take in emails with a "thank you for your concern" and months later issue a press release type explanation of whats going on. The best we get are soft interviews from devs. And as far as translating, there is a SE office in the US. Someone there could go ahead and rephrase stuff to make more sense, we shouldn't have anything lost in translation.

Edited, Sep 28th 2010 4:26pm by KujaKoF


Take a look at the majority of the topics on ZAM on the first page of this forum. Would you as a buisiness want to deal with the backlash of censorship... er moderation that would be required to keep potential customers from running away at first sight?

I know EVGA isn't a MMO company, but they are a highly regarded buisiness with a customer forum. Isn't it odd that fellow customers offer the majority of technical support? It would be the same on an SE dedicated forum. Although they'd have to moderate in almost every known language. On the EVGA forum English is the language of the board even though the company doesn't officially say it, the community does. Could SE get away with that? No....

I forgot where I was going with this, although I will agree that SE does not provide enough info most of the time to keep me satisfied, but they must be doing something right as I own almost their entire English library (and I think I've been a dumbass and purchased every re-release game in the FF series as well. The only other franchise I was dumb enough to do that with was Star Wars moviews... And I don't consider myself a fanboy of either franchise.) as do a lot of folks around here I would be willing to bet.
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#12 Sep 28 2010 at 2:56 PM Rating: Decent
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PerrinofSylph wrote:
KujaKoF wrote:
no, they really don't. They don't have their own forums, moderators etc. Their feedback options are very poor. they take in emails with a "thank you for your concern" and months later issue a press release type explanation of whats going on. The best we get are soft interviews from devs. And as far as translating, there is a SE office in the US. Someone there could go ahead and rephrase stuff to make more sense, we shouldn't have anything lost in translation.

Edited, Sep 28th 2010 4:26pm by KujaKoF


Take a look at the majority of the topics on ZAM on the first page of this forum. Would you as a buisiness want to deal with the backlash of censorship... er moderation that would be required to keep potential customers from running away at first sight?

So communicating with their customers via a forum is a bad business model? That is by far the best, fastest, and cheapest form to let us know what is going on. SE will lose customers, a lot potentially (at least new people who dont know how SE operates), because they have no idea what is going on with the game that they have a monthly subscription to.

Just look at the whole surplus issue that came up. It ended up being a translation hack job and wasnt nearly as bad as first thought. But it took them way too long to get that cleared up. I'm sure some people lost all interest after hearing that.
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