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I can't get past the login pageFollow

#1 Oct 02 2010 at 3:03 PM Rating: Decent
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137 posts
All I get is a white splash page.

I've deleted and re-installed the game, still the same problem.

Anyone else see this that can help me?

Edited, Oct 2nd 2010 5:06pm by doubleax
#2 Oct 02 2010 at 3:34 PM Rating: Decent
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257 posts
We need your system specs before we can help you at all, because there could be thousends of differant reasons why it wouldnt work
____________________________
FFXI (Long since retired)
Delsus
Server: Cerberus

FFXIV
Delsus Highwind
Server: Ragnarok
#3 Oct 02 2010 at 3:36 PM Rating: Good
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1,416 posts
Specs please.
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#4 Oct 02 2010 at 3:43 PM Rating: Excellent
Try turning down your Internet Explorer security settings, as well as temporarily disabling any security/firewall software.
#5 Oct 02 2010 at 5:31 PM Rating: Decent
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137 posts
It worked fine till today.


Here is my spec.




-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 64bit (build 7600)
Processor Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
Number of Processors Logical Core Count 8 Physical Core Count 4
BIOS Award Modular BIOS v6.00PG
Language English (Regional Setting: English)
Physical Memory 6142.492MB
Virtual Memory 2047.875MB
Page File 12283.129MB
Storage C:\ Hard Disk Drive Total Disk Space 59.526GB Free Disk Space 24.405GB
Storage D:\ Hard Disk Drive Total Disk Space 596.170GB Free Disk Space 566.702GB
Storage J:\ Hard Disk Drive Total Disk Space 931.503GB Free Disk Space 157.793GB
DirectX Version DirectX 11
Graphic Device(s) ATI Radeon HD 5700 Series
+Device \\.\DISPLAY1
+Chip ATI display adapter (0x68B8)
+Maker ATI Technologies Inc.
+Video Memory 1012.441 MB
+Shared Video Memory 2815.246 MB
+DAC Type Internal DAC(400MHz)
+Display Mode 1680 x 1050 (32 bit) (60Hz)
+Driver
+Driver Version 8.17.0010.1043
+Driver Date 8/25/2010 9:00:02 PM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Headset Earphone (Plantronics Headset)
+Device ID {A5D15568-A1D6-4B22-9927-4ED660B3F7C4}
+Device Name USBAUDIO.sys
+Driver Version 6.01.7600.16385
+Driver Language English
+Driver Date 7/13/2009 7:06:32 PM
Sound Device(s) Realtek Digital Output (Realtek High Definition Audio)
+Device ID {5862D0C2-7A7B-40A3-A155-E95FFF1DF81F}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.6077
+Driver Language English
+Driver Date 3/26/2010 5:30:58 AM
Sound Device(s) Realtek Digital Output(Optical) (Realtek High Definition Audio)
+Device ID {9C638C5A-7AB9-44D0-882B-61015CC7D9B6}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.6077
+Driver Language English
+Driver Date 3/26/2010 5:30:58 AM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 3 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0
Input Device(s) {ED8154C0-C827-11DF-8001444553540000}
+Name Comfort Curve Keyboard 2000
+Notes Axis 0 Button 1280 Field of View 0
Input Device(s) {DB4AAA50-C8DF-11DF-8001444553540000}
+Name Plantronics Headset
+Notes Axis 0 Button 8 Field of View 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

AMD:CCC-AEMCapturingWindow
FINAL FANTASY XIV Login ver.2.0.0.100
I can't get past the login page :: Final Fantasy XIV (FFXIV, FF14) :: ZAM - Windows Internet Explorer


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

ATI Catalyst Registration
Adobe Flash Player 10 Plugin
Browser Configuration Utility
CCC Help English
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Definition update for Microsoft Office 2010 (KB982726)
FINAL FANTASY XIV
Junk Mail filter update
MSVCRT
Microsoft Choice Guard
Microsoft Office 2010
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Mozilla Firefox (3.6.10)
NEC Electronics USB 3.0 Host Controller Driver
ON_OFF Charge B10.0422.2
OpenAL
Realtek Ethernet Controller Driver For Windows 7
Realtek High Definition Audio Driver
SopCast 3.2.9
The Lord of the Rings FREE Trial
Update for Microsoft Office 2010 (KB2202188)
Update for Microsoft OneNote 2010 (KB2288640)
Update for Microsoft Outlook Social Connector (KB2289116)
Veetle TV 0.9.17
Vuze
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
ccc-core-static


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\BCU.exe 00000A94
C:\Program Files (x86)\Internet Explorer\iexplore.exe 000011E4
C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe 00000B38
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 00000DA4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivlogin.exe 00001188
C:\Program Files (x86)\Windows Live\Toolbar\wltuser.exe 00001028
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