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FFXIV has stopped working.Follow

#1 Oct 02 2010 at 3:46 PM Rating: Decent
3 posts
I hit the play button the game window pops up but stays black then within a few seconds crashing giving the FFXIV has stopped working error. I've updated my drivers to the best of my knowledge as well.

Here is the error from event viewer
Log Name:      Application 
Source:        Application Error 
Date:          10/2/2010 3:09:42 PM 
Event ID:      1000 
Task Category: (100) 
Level:         Error 
Keywords:      Classic 
User:          N/A 
Computer:      Josh-PC 
Description: 
Faulting application name: ffxivgame.exe, version: 1.0.0.0, time stamp: 0x4ca10e11 
Faulting module name: msvcrt.dll, version: 7.0.7600.16385, time stamp: 0x4a5bda6f 
Exception code: 0xc0000005 
Fault offset: 0x0000a051 
Faulting process id: 0x988 
Faulting application start time: 0x01cb627e818684e8 
Faulting application path: F:\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe 
Faulting module path: C:\Windows\syswow64\msvcrt.dll 
Report Id: c131dd1c-ce71-11df-8a44-00262d1877a1 
Event Xml: 
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> 
  <System> 
    <Provider Name="Application Error" /> 
    <EventID Qualifiers="0">1000</EventID> 
    <Level>2</Level> 
    <Task>100</Task> 
    <Keywords>0x80000000000000</Keywords> 
    <TimeCreated SystemTime="2010-10-02T22:09:42.000000000Z" /> 
    <EventRecordID>7836</EventRecordID> 
    <Channel>Application</Channel> 
    <Computer>Josh-PC</Computer> 
    <Security /> 
  </System> 
  <EventData> 
    <Data>ffxivgame.exe</Data> 
    <Data>1.0.0.0</Data> 
    <Data>4ca10e11</Data> 
    <Data>msvcrt.dll</Data> 
    <Data>7.0.7600.16385</Data> 
    <Data>4a5bda6f</Data> 
    <Data>c0000005</Data> 
    <Data>0000a051</Data> 
    <Data>988</Data> 
    <Data>01cb627e818684e8</Data> 
    <Data>F:\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe</Data> 
    <Data>C:\Windows\syswow64\msvcrt.dll</Data> 
    <Data>c131dd1c-ce71-11df-8a44-00262d1877a1</Data> 
  </EventData> 
</Event>


and here are my specs from system info
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name JOSH-PC
System Manufacturer Dell Inc.
System Model Inspiron One 19A
System Type x64-based PC
Processor Pentium(R) Dual-Core CPU E5400 @ 2.70GHz, 2693 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. A06, 12/9/2009
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name Josh-PC\Josh
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.87 GB
Available Physical Memory 2.81 GB
Total Virtual Memory 7.74 GB
Available Virtual Memory 6.18 GB
Page File Space 3.87 GB
Page File C:\pagefile.sys


hope you guys can help. thanks in advance.
#2 Oct 02 2010 at 4:29 PM Rating: Decent
Edited by bsphil
******
21,739 posts
Typing 'msvcrt.dll' into the search bar at the top of the forums should give you threads that contain the answers you're looking for, Josh.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#3 Oct 02 2010 at 5:50 PM Rating: Decent
3 posts
I've found a few I just can't figure out which thread has the fix for my intel graphics card
#4 Oct 02 2010 at 5:51 PM Rating: Decent
Edited by bsphil
******
21,739 posts
DragonLung wrote:
I've found a few I just can't figure out which thread has the fix for my intel graphics card
You cannot play the game on an intel integrated graphics chip. It simply does not work.
____________________________
His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#5 Oct 02 2010 at 6:04 PM Rating: Default
**
696 posts
If you are getting this error is is generally because it cannot find a graphics card compatible for the game. Your card has to beat the minimum car listed in the system specs they released to even run the program. That msvcrt.dll error if you have a compatible card is usually because it it switched off so to speak to conserve laptop poweror something of the like. You would have to go in and turn on the card in the nvidia control panel and turn on the high graphics to make the card active. If you have an integrated card it most likely is well below the minimum required and will not runt he game.
#6 Oct 02 2010 at 11:23 PM Rating: Decent
3 posts
Thank's for all the replies. kind of disappointing I bought this computer, I should have done research before buying. Anyway My last question would be does my computer have a spot for an external graphics card so I would be able to upgrade or am I basically just out of luck till I can afford to build a new one?


Again thank's for the help been trying to figure this out since release.
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