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HELP!! Unable to even load the version update!Follow

#1 Oct 03 2010 at 6:27 AM Rating: Decent
3 posts
Dear FF14 fans, please help me! I have installed FF14, however once I double click the launcher exe file, the version update is not loading properly. A rectangle window box (black) poped up, after 1 sec loading, an issue error window alert poped up saying that FF14 has stopped working and windows will now close the program. The only option I could choose is to "Close" it. I did not even see the patch update (its plain black rectangle window box not full screen). I have asked for technical support and I have tried what they asked me to do:

Things I have tried to do (still not solving the problem):

1) Re-installing FF14 a few times.
2) System requirement met: Windows 7 32-bit, i5 750 @ 2.67 GHz, ATI Radeon HD 5800 series;
3) Tried to launch the exe.file with every compatibility mode such as Window XP service pack 2,3, vista 2,3 etc.
4) Tried to run as administrator.
5) Changed the configs to lowest quality and details.
6) Disabled windows firewall and turned off anti-virus program (Kaspersky).

If anyone knows what I should do to solve this problem please kindly give me advices!

Thanks for the help
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