Negative reviews will almost always greatly outnumber positive reviews no matter how you look at it, anywhere you look. It's just the way most(not all) people are when it comes to giving their opinion on any product they use or anything they do. 9 times out of 10, the same person that writes a negative review of one thing will likely never right a positive review of a good experience. Main reason being, because complaining openly is practically second nature. That, and if the game were as bad as these people say, servers wouldn't be capping so fast and a Queue(seeing a lot of complaints about this) wouldn't be needed.
It's this kind of blind support which is driving me away from FFXIV more than anything. My biggest concern about the game is that they'll never fix anything because the majority of the fan base which supports to game refuses to admit anything is wrong with it.
I'm kicking myself for having bought the game, to be honest. I got bored during Beta, but I caved to all the various claims. "A lot of the questing content is just turned off, because they don't want you to experience it during beta!" "The new towns will have more NPCs, they're just turned off for beta!" Many more similar claims were made.
Of all the claims about how the live release would be better than beta, the only one that held true was a marginal improvement to UI lag (seemingly due to a server-side / client-side swap). The vast issues still facing the game are still there. Adding content to the game is a phrase which typically means "end game" material -- what is Square going to do that the begining of the game could be made to feel more relevant?
"All MMOs get off to a rough start" has also been thrown around a lot. But we're talking about one of the most veteran game design studios in the industry with one of the longest-running MMOs under their belt already. This is not an excuse. The lag, server full issues -- things like that I can happily accept as a first-month consequence. What I have a harder time swallowing is the complete lack of direction in the game. I remember starting FFXI when it was first released in the U.S. -- yes, it had issues, but it was exciting. The game introduced you very early on to interesting city quests and the ultimate (first) goal of getting to Jeuno. I remember getting to Selbina and being excited to be somewhere new. Move forward to FFXIV, and we have boring starting zones with NPCs literally telling you "You should do repetitive things to earn lots of money!". My motivation to play dwindles every day because I am doing nothing new, still have been given no reason to go to a new town, and the few new towns I've seen having nothing to do in them.
Furthermore, I have often looked at the number of stars games get on sites like NewEgg and Amazon, and looking at MMO examples, I do not see what has been said to be true.
Average score on Amazon:
Aion: Average of 3 stars
WoW Wrath of the Lich King: Average of 4 stars
City of Heroes: Average of 3.5 stars
Guild Wars: Average of 4 stars
Age of Conan: Average of 3 stars
Warhammer Online: Average of 3.5 stars Final Fantasy XIV: Average of 2.5 stars
Looking at actual numbers, FFXIV falls in at the bottom of the pack.