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Help with running Game please!!!Follow

#1 Oct 04 2010 at 4:33 PM Rating: Decent
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ok i run the software and then i log in and click play and it goes straight to a screen that says Final Fantasy has stopped working.

here is the thingy from event viewer:

Faulting application name: ffxivgame.exe, version: 1.0.0.0, time stamp: 0x4ca10e11
Faulting module name: msvcrt.dll, version: 7.0.7600.16385, time stamp: 0x4a5bda6f
Exception code: 0xc0000005
Fault offset: 0x00009b60
Faulting process id: 0x108c
Faulting application start time: 0x01cb6413e95957dd
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe
Faulting module path: C:\Windows\syswow64\msvcrt.dll
Report Id: 2b1a9f77-d007-11df-917d-002564720e86

What should i do?
#2 Oct 04 2010 at 4:35 PM Rating: Good
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Update your graphics drivers and make sure you are running the latest version of DirectX.

By the way, what are your system specs?
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#3 Oct 04 2010 at 4:36 PM Rating: Decent
22 posts
Exception code: 0xc0000005 Is access violation in windows. Meaning for whatever reason the ffxiv.exe is trying to access memory it shouldn't be.

Who knows. I have no reaaalll answers.
#4 Oct 04 2010 at 4:40 PM Rating: Default
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Are you ruuning the game as admin? That may be why you can't update your drivers
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#5 Oct 04 2010 at 4:42 PM Rating: Decent
3 posts
akirussan wrote:
Update your graphics drivers and make sure you are running the latest version of DirectX.

By the way, what are your system specs?


uhhh specs??? and yeah it is the latest version of direct X ... i think

sorry i'm a little bit technologically impaired.
#6 Oct 04 2010 at 4:45 PM Rating: Decent
3 posts
Frebaut wrote:
Are you ruuning the game as admin? That may be why you can't update your drivers


yeah its in admin.
#7 Oct 04 2010 at 9:00 PM Rating: Decent
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The following has been the way most people took care of this problem.
Worked for me also.

Quote:
I'm still getting "Final Fantasy XIV has stopped working"

Someone told me to try

Fixed it.

Here's what ended up working for me (Warning: This involves deleting your core video drivers):

1) Uninstall all current ATI drivers and software.
2) Boot into Safe Mode (mash F8 while booting) and run Driver Sweeper to clear out any remaining files. Do not restart yet.
3) Go into the Device Manager (hit the windows key and type Device Manager). Under the display adapters section, right click your Radeon drivers and click Uninstall.

4) Reboot. You may see Windows install a Standard VGA adapter driver automatically when you start the computer up, this is fine.

5) Download the catalyst driver suite for whatever style card/OS you have. It's the SMALL download, the ~1.1 MB one. The larger download did not work for me.
6) Run the program, it will download the files you need. You must do this AFTER running Driver Sweeper, or it can corrupt your install (one of many hiccups I ran into).
7) Click Install.
8) Run through a full install of all options.

9) Reboot.


This applies to both nvidia and ati.


#8 Oct 04 2010 at 9:10 PM Rating: Decent
Edited by bsphil
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21,739 posts
Captzee wrote:
The following has been the way most people took care of this problem.
Worked for me also.

Quote:
I'm still getting "Final Fantasy XIV has stopped working"

Someone told me to try

Fixed it.

Here's what ended up working for me (Warning: This involves deleting your core video drivers):

1) Uninstall all current ATI drivers and software.
2) Boot into Safe Mode (mash F8 while booting) and run Driver Sweeper to clear out any remaining files. Do not restart yet.
3) Go into the Device Manager (hit the windows key and type Device Manager). Under the display adapters section, right click your Radeon drivers and click Uninstall.

4) Reboot. You may see Windows install a Standard VGA adapter driver automatically when you start the computer up, this is fine.

5) Download the catalyst driver suite for whatever style card/OS you have. It's the SMALL download, the ~1.1 MB one. The larger download did not work for me.
6) Run the program, it will download the files you need. You must do this AFTER running Driver Sweeper, or it can corrupt your install (one of many hiccups I ran into).
7) Click Install.
8) Run through a full install of all options.

9) Reboot.


This applies to both nvidia and ati.
The OPs bug is something different. It's a problem with integrated graphics. A search of this forum for msvcrt.dll should give you the solution.

k4t4n wrote:
akirussan wrote:
Update your graphics drivers and make sure you are running the latest version of DirectX.

By the way, what are your system specs?


uhhh specs??? and yeah it is the latest version of direct X ... i think

sorry i'm a little bit technologically impaired.
Based on your inability to answer this question, this leads me to believe that you probably don't have a dedicated graphics card in your computer. Use this to find out for sure.

Edited, Oct 4th 2010 10:12pm by bsphil
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#9 Oct 04 2010 at 9:48 PM Rating: Decent
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Yes,you're right.
I've seen so many posted error logs on forums lately,I didn't pay
close enough attention to the faulting module...my bad.
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