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Unable to detect directx device.Follow

#1 Oct 06 2010 at 12:02 AM Rating: Decent
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So I just bought the game today, thought it looked promising in spite of all of the issues I've been reading about. The problem is I can't even finish creating my character before my screen goes black and I get a "unable to detect directx device" message that breaks my game. I've been trying to create a character for an hour but it keeps happening.

Now, I googled the issue, tried various things that people claimed "fixed" the problem (such as opening the config and changing to full screen mode). Some of these "fixes" seemed to make it take longer to crash, but it still crashed. I have the latest drivers for my video card (geforce 9800gx2) and beyond that I am lost. It also appears that this has been an issue since BETA so I'm not holding my breath on Square Enix to fix this for me.

Can someone please help me so that I can at least get into the game to complain about it like the rest of you? I mean I'm already ready to complain but I figure I should at least be able to get into the game before I start. *sigh*
#2 Oct 06 2010 at 12:09 AM Rating: Good
Are you playing the game in fullscreen or windowed? Both are useful in their own right, but fullscreen has a tendency for this error to pop up more due to alerts from Windows and/or other programs (McAffe Security Scan, Apple's Update, etc.) automatically getting out of the game, which doesn't have an alt-tab function (yay.)

Edit - sorry, just went through your post again, saw that you've already switched over modes.

You could try running the game under Administrator privileges, or (if running windowed) going to the Task Manager and setting the affinity of the game.exe to High or Realtime.

Edited, Oct 6th 2010 2:14am by GuiltyBoomerang
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#3 Oct 06 2010 at 12:11 AM Rating: Good
Not a clue, I only get that when I alt tab out of full screen. Since you have the latest drivers for your card, have you gone to Microsoft's website and then to there DirectX site and got the latest and greatest drivers.. oh and make sure you update windows thru windows update also.




note: Yes I know there is a program out there by a 3rd party, but **** it I should not be forced to get it. I also turned my windows key off on the keyboard while playing to prevent it when trying to hit ctrl+r and I hit the windows key instead.
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#4 Oct 06 2010 at 2:55 AM Rating: Decent
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Your drivers are crashing due to your GPU not being able to handle what you're tossing it.
Is your card overclocked? Is your CPU bottle necking your GPU?
You have a nice video card that should be able to handle this game. I'm not 100 percent positive though.
In any case, lower your settings and if you are overclocking your GPU, stop doing so.
My guess is that your CPU is crap...but it might even be your PSU; though I highly doubt that.

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#5xthunderblazex, Posted: Oct 06 2010 at 4:03 AM, Rating: Sub-Default, (Expand Post) Not true. It's a Squeenix/Nvidia fail. Nvidia needs to update their drivers already.
#6 Oct 06 2010 at 4:05 AM Rating: Decent
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This error appears when your card crashes. Lower all your specs to minimum or get a new card or wait for updated drivers.
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#7 Oct 06 2010 at 4:19 AM Rating: Good
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To the OP: Based on what you're saying, please be aware that (I've experienced this myself), any...and I mean any, use of DirectX outside of the game application can also cause a game error/crash. I've had Windows 7 Widgets cause game crashes, as well as Websites when in Windowed mode. Likewise, any type of popup will crash you out of full screen mode (ie. Windows Alert, Zone Alarm popup, etc).
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#8 Oct 06 2010 at 8:30 AM Rating: Decent
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Alright well first of all I have a pretty good computer and I can run other high end games on high settings with no problem, so I don't think that's the issue. I am not overclocking anything either.

I have tried administrator mode, as well as windowed/full screen mode, didn't help.

Should I try downloading some newer beta drivers or something? I don't really have many programs running in the background, but I'll try disabling everything possible as well (might have had MSN/steam idling in the background).

Any other suggestions? Telling me to buy new computer parts really doesn't seem like much of a fix to me. I exceed the requirements and quite frankly it sounds like if I do replace anything I would still be crossing my fingers hoping that it doesn't happen with the new equipment I bought.

Thanks for the help/suggestions guys.
#9 Oct 06 2010 at 8:38 AM Rating: Decent
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If you haven't done so already, try downloading latest Direct X(as was suggested before) and install it:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3

this helped a lot running FFXIV on a freinds PC.
#10 Oct 06 2010 at 9:38 AM Rating: Decent
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Pretty sure I have it already Rhysahn but I will give that a shot as well, thanks.

I am quite dissapointed at the lack of a "hard fix" for this issue. Guess I better cross my fingers and hope that installing some beta drivers and shutting steam off before I play works or else I can't even play the game. From what I've read though that's probably preferable...
#11 Oct 06 2010 at 11:06 AM Rating: Good
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Dont install the latest Direct X drivers. You only need DirectX 9c which came on your install disk.

FXIV does not use DirectX 10 or 11. It only uses 9c.

I had this problem too since I only had DirectX 11 installed.

My solution was to install the 9c and run in full screen. This error is only associated with Windows 7 for some reason.

Good luck mate!







edited for spelling

Edited, Oct 6th 2010 1:10pm by J8Falcon
#12 Oct 06 2010 at 11:48 AM Rating: Decent
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I am running windows vista 32 bit though, not windows 7. Will installing directx 9c cause problems with other games, like Starcraft 2?
#13 Oct 06 2010 at 11:59 AM Rating: Decent
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Switch to Windowed mode to prevent that issue until it is fixed. I am in windoed mode and it is still full screen.
#14 Oct 06 2010 at 1:30 PM Rating: Decent
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Well I installed directx 9.0c and opened it in full screen. I then minimized it to test it and it crashed again. So I changed it back to windowed mode (I was having this problem with windowed mode before, that's why I changed it to full screen) and managed to sit in the character creation screen for about 10 minutes without crashing. I was even able to minimize it without issue. Granted, 10 minutes doesn't convince me that it's fixed, but that's longer than I managed last night. Wasn't able to test it any longer because I had to get back to work so I'll give another update tonight after I've actually tried to play again.
#15xthunderblazex, Posted: Oct 06 2010 at 1:42 PM, Rating: Sub-Default, (Expand Post) As I said, it's a Squeenix/Nvidia fail.
#16 Oct 06 2010 at 1:55 PM Rating: Decent
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haha I don't doubt that for a second thunder. However, I just want to be able to play the game, regardless of who's f-up it is.
#17 Oct 13 2010 at 12:00 AM Rating: Good
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Hey there peeps, i posted this on another thread. Thought I would throw it on here too. I have been getting this same error for well over a week. I have tried every fix aswell to no avail. However earlier today I turned off V-sync from the nvidia control panel and the game did not crash. Typically the game would crash at right about 3 minutes in. I Managed to stay on and play for about 10 minutes with no crash. Unfortunately i had to log out for work, so I didnt get to stress test it. I highly doubt this has fixed it, but it seems to be a start....
#18 Oct 13 2010 at 12:17 AM Rating: Decent
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I was crashing 50-60 times a day.

I turned on the Hardware Mouse.

Hasn't happened since. Hope this helps.
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#19 Oct 13 2010 at 12:26 AM Rating: Default
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This may not help the OP but anyone else getting this message may be able to avoid the issue by staying out of The Black Shroud in game. Weird as it sounds the issue is much worse there, my girlfriend had to make a new toon based in Ul'dah just to play the game but she hasnt crashed since (appart from when we tested after the patch a few days ago, it was still an issue.)
#20 Oct 13 2010 at 12:33 AM Rating: Good
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First of all, the 9800 GT is not a good card for this game. It is a good card, but not for FF XIV. It will play it though, and is not likely responsible for your crashing. What about your other specs? CPU? If you are using a low end CPU and a low end GPU, then you may need to upgrade.
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#21 Oct 13 2010 at 12:37 AM Rating: Decent
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I only get the error if I launch another program that windows doesn't like and I get the "are you sure you want to run this program" dialog box
#22 Oct 13 2010 at 1:11 AM Rating: Good
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I can confirm what VictoryFist says above. I started in Limsa, and immediately had a problem with the "directx is not detected" crash. Even though it says it's been fixed after the crash, I have to reboot the computer before I can get back into the game. Frankly, it didn't really bother me, as it was usually only happening once a day, and two times in one day one time.

Anyway, I decided to go exploring, so I took the ferry to the Uldah/Thanalan region. As with Limsa and it's surroundings, the whole time I was there, one crash a day. Then I decided to go to Grinania. Big mistake. As soon as I zoned into the forest, crash. Four more crashes on the walk across the forest to Grinania, and three crashes in the city itself. That's eight crashes in three hours. After I teleported back to Limsa, the problem went away and it's been back to once a day.

Edited, Oct 13th 2010 3:12am by BayouGeorge
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#23 Oct 13 2010 at 1:14 AM Rating: Good
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If you don't have an ATI 5770, or a GTX 460 ...or better.... raise your hand.


Do this "/" in this thread.



Edited, Oct 13th 2010 3:16am by Teneleven
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#24 Oct 13 2010 at 1:22 AM Rating: Good
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I've also seen this error issue pop up once when firefox crashed. Of course, that could be completely unrelated.
#25 Oct 13 2010 at 4:54 AM Rating: Decent
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Teneleven wrote:
If you don't have an ATI 5770, or a GTX 460 ...or better.... raise your hand.


Do this "/" in this thread.



Edited, Oct 13th 2010 3:16am by Teneleven


I *HAD* a 4750 and I didn't have this issue at all - I now have a 5870 as of last week
#26 Oct 13 2010 at 5:16 AM Rating: Excellent
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If hardware mouse is off and you're getting the crashes in full screen mode only, I suspect your screensaver is trying to kick in and is crashing the game. Locking my computer or having the screensaver kick in causes my game to crash.

Also, you can't minimize it when in full screen mode.
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#27 Oct 13 2010 at 8:03 AM Rating: Good
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I had this issue during beta. The general consensus was, if *ANYTHING* attempted to access directX while FFXIV was running, it would cause this exact crash. In my case it was my GFX card overclocking software, as uninstalling it fixed the issue [well, for the most part]

Other things that caused this crash for me:

Depth of field and/or ambient occlusion on

not using the rivatuner "force Vsync" micro program [screen tearing would eventually get worse until it crashed with this error if this program was not running]

I never fully solved the issue, I simply let it go as an example of a badly coded beta and gave up.

My system specs:

AMD 1090T @ 4.0 Ghz (Water cooled)
8 Gig DDR3 @ 1800
ATi 5870 Gfx card (950/1250)
Gigabyte 890FX-UD5 motherboard
ABS dark Beret 1k W PSU
Various HDDs and other sundries

Edited, Oct 13th 2010 10:04am by seneleron
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#28 Oct 13 2010 at 8:32 AM Rating: Default
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Well first of all, I don't have a 9800GT, I have a 9800GX2, not the same card. Also, it wasn't my screen saver, because it was happening in windowed mode, the only reason I had it in full screen was because someone suggested that would fix it, it did not.

Secondly, I did manage to get the game to stop crashing every 3 minutes, currently the only time the game will crash is during cut scenes, or if I open another program in the background. Still kinda crappy because I'm missing out on the cut scenes and the story, but at least I can play. I think installing directx 9.0c is what made it stop crashing.
#29 Oct 13 2010 at 11:46 AM Rating: Decent
I was getting this issue all the time with my 295 that i have, to solve my problem all I had to do was right lick on the icon and select properties, and disable the visual theme and Desktop composition under the compatibility tab. I also chose to run as administrator. This seems to have solved the issue for me about 99% of the time, so far I've only had the issue pop back up once. Now my new thing is to find out why I can't go full screen
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#30 Oct 13 2010 at 11:49 AM Rating: Decent
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Get something like Speedfan (Program) and see what is the Graphic Card temperature.

Your card might have been overheated and reset itself.

My GTX 480 runs at 76 degrees Celsius (which is high for me) and I have the MSI Version with the Frozer II (or whatever it is called). Not sure what yours will be running at.

Also in the game configuration, there is an option (I think it is on the 3rd tab for settings) to disable certain special effects during Cut Scene. I think the option is called "Disable Cutscene" or something. You can give that a try if you haven't already.

Edited, Oct 13th 2010 10:50am by JamesX
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#31 Oct 13 2010 at 11:58 AM Rating: Default
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James, card is not overheating at all. On that note though, I can't run my software that tracks my video card temp while I play, because that is one of the things that gives me the error. If I turn it on right after playing though the temperature is hardly above idling temp.

As for disabling cutscene settings, did not know that was possible, will definitely try that, thank you.
#32 Oct 13 2010 at 12:00 PM Rating: Decent
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That is definitely odd :/ Unless your card cools down really fast.

My Card's idle temperature is around 40c, when playing I hit around 78-79.

I have it on 1600x900 Window, 8xQ MSAA, High Shadow, Resolution Buffer, Ambient Occlusion, Hardware Mouse
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#33 Oct 13 2010 at 1:00 PM Rating: Decent
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Just wanted to toss my 2 cents for the OP.

I got that message when I had the webbrowser Opera while trying to open the game. I couldn't start ff14 til I quit opera lol. Not sure why but the game works when I closed it.

Edit: Spellcheck

Edited, Oct 13th 2010 3:01pm by Pikaren
#34 Oct 13 2010 at 1:05 PM Rating: Decent
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This error is caused by FFXIV losing focus. Things such as screen savers or anything that needs to access directx will cause this problem. The trick is to find out what is running on your system that is causing your computer to lose focus

Edited, Oct 13th 2010 3:06pm by afx3142
#35 Oct 15 2010 at 10:12 AM Rating: Decent
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Teneleven wrote:
If you don't have an ATI 5770, or a GTX 460 ...or better.... raise your hand.


Do this "/" in this thread.



Edited, Oct 13th 2010 3:16am by Teneleven


I have a Sapphire Vapor-X HD5770 and I still have had this occur a couple times, but not nearly as much as others. It just now happened running through Limsa's adventurer's guild. In case it's relevant to anyone's theories my pc also has 8 gb RAM and an AMD Phenom II 945 quad core Processor.
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#36 Oct 16 2010 at 2:28 AM Rating: Good
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Hi

I've had that error several times while running in Full-Screen mode. It happens when I depress the mouse scroll wheel to zoom in or zoom out. I will only get that "unable to detect directx device" message when in full screen and try to use the mouse wheel. When this happens, the game disappears from the desktop completely.

I had another Directx error, at Character creation, in which my sound would 'hang' and freeze the character creation screen. I would then get a continual sound loop until I used task manager to stop the game. Updating sound drivers then re-installing Directx 9c fixed this. I HAD to re-install Directx 9c to get the sound to work properly. New sound card drivers gave me a black screen but stopped the sound loop and re-installing directx 9c fixed the black screen.

I've never been able to Exit full screen, properly, without using the task manager to dump the game; it just hangs on a black screen til I forcibly exit the game through task manager. Anyone have a cure for that? It works in windowed mode fine but I get lots of lag issues using windowed mode. My computer is way below spec.

Extreme Edition P4 3.2 @ 3.5 with HT
Radeon HD 3850 10.9 drivers 9.2 for FFXI
Soundblaster Audigy2 ZS with latest drivers
2 gigs of ram
WinXP sp3

I average 15 fps in crowded areas and 25-30 in the field areas. The updated sound card drivers significantly increased the playability of the game. They also stopped a lot of the 'stutter' lag that I'd been experiencing.
#37 Oct 18 2010 at 8:12 PM Rating: Good
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http://www.nvidia.com/object/win7_winvista_64bit_196.21_whql.html

Ha! This finally seems to have fixed this repeating error!

Victory.

Try downloading this driver if you having trouble with a Nvidia Card and the "Unable to detect DirectX device" error.



Edit: As you can probably tell, this is the Windows 7 64-bit driver.

This may not be the most current driver but it includes some specific bug fixes with the Nvidia drivers and certain games. Check out the description on the download site.

Worked for others using the 9800 and for me using the GTS 250.

Why this patch is not included in the most current driver is a head-scratcher.


Edited, Oct 18th 2010 10:18pm by RufuSwho
#38 Oct 18 2010 at 8:42 PM Rating: Decent
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Teneleven wrote:
First of all, the 9800 GT is not a good card for this game. It is a good card, but not for FF XIV. It will play it though, and is not likely responsible for your crashing. What about your other specs? CPU? If you are using a low end CPU and a low end GPU, then you may need to upgrade.


The 9800gx2 is far from a simple 9800 gt, it`s 9800 gtx x2
And just as Fyi this card is a lil stronger then a gtx 260

now the problem with the gx2 is that the 2 gpu arent on the same card, that card
is in sli mode. FFXIV do not support sli So my best bet is that your card have a drivers
problem and that why you are crashing. I would go on nvidia website and look for the lastest beta drivers not the certified one. I would also totaly reinstall directx from microsoft. Whoever claimed to just install directx 9c gave a bad advice cause directx install from microsoft contain all them (9-10). If you still crashing after all that i would go to nvidia control panel and disable sli and try to run it with a single GPU until
drivers get fixed.

hope this help



#39 Oct 18 2010 at 9:04 PM Rating: Decent
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How's this one? I am using a philips TV as my HDMI monitor.

If I turn it *off*, like say I wanted to leave my character bazaar-ing while I slept, the game would immediately and instantly crash to that error. *le-sigh*
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#40 Nov 27 2010 at 12:00 PM Rating: Decent
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Just an odd note:

This error message also happens to me, but like another poster, I am finding it happens WAAAAAAYYYYYY more often if my character is in the black shroud. Like I cant even get into the game if I start in Gridiania.

It would happen around once a day before the 11.25 patch, even if I was in gridiania. Now it appears my Thamaturge is stuck in the forest, yet I can play my maurader in limsa for hours and hours without any problem.

Are the graphics just more intense in the shroud? Nothing seems too visually different.
Necro Warning: This post occurred more than thirty days after the prior, and may be a necropost.
#41 Nov 27 2010 at 6:11 PM Rating: Decent
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This only happens when I hit the Windows button on the KB.
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#42 Nov 28 2010 at 9:01 AM Rating: Good
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VictoryFist wrote:
This may not help the OP but anyone else getting this message may be able to avoid the issue by staying out of The Black Shroud in game. Weird as it sounds the issue is much worse there, my girlfriend had to make a new toon based in Ul'dah just to play the game but she hasnt crashed since (appart from when we tested after the patch a few days ago, it was still an issue.)

GPU load is much higher in Black Shroud. The game is kinda imbalanced in that way. People with cards on the way out the door or are overheating, will be more likely to show those symptoms in the Black Shroud. I'd suggest those people turn down their background detail a lot to compensate.

jlsims wrote:

Are the graphics just more intense in the shroud? Nothing seems too visually different.

Most definitely yes.. I can even hear my SLI'd GTX 470s fans go up a few notches walking into the Black Shroud. If you're having GPU problems, take a can of compressed air to your cards. Also run some stability tests, most likely if you're crashing only in the Black Shroud, it's because your card's GPU is corrupting data.

skitzogreg wrote:
This only happens when I hit the Windows button on the KB.

Right. You're not allowed to Alt+Tab out of FFXIV when in fullscreen mode. They specifically built the game that way. Once you take the DirectX device context away from the game by doing an Alt+Tab or by having any other application with a pop-up window in the background, it will cause the game to end.



Edited, Nov 28th 2010 10:14am by Sidicas
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