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Should SE Apologize from FFXIV?Follow

#1 Oct 08 2010 at 12:24 AM Rating: Decent
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Its clear that SE messed up. They are getting a ton of poor reviews and a number of people are quitting. People also get so frustrated they feel a need to voice their opinion about how the entire game is broken. That is -not- a good thing. The MMORPG community in general sees FFXIV as a failure so far.

So. What if SE apologized? All they have to do is say that all games take time to adjust and that they are sorry for any difficulties that players face in the first few weeks or months.
Then list the issues they will address. And don't just say "we will address this general system". Have -some- detail about the direction they are looking at or how far along they are in fixing it.
Basically all I'm saying is that if SE admits they messed up and tells everyone what they will fix to make the game better, people will get a better idea whether to stay or not.

Instead SE says absolutely NOTHING, doesn't have any real official forums for feedback, and has horrible customer service for people with problems.

I love this game, i'm phy lvl 30 or 31, and just about rank 26 marauder with woodworking at rank 20, botany at rank 17, and various other jobs and crafts under 15. After playing this game -way- to much I can safely admit this game has more issues than any new release should have. A few issues are acceptable, some glitches are acceptable, but the problems aren't just little things. They are issues with mob layout, the economy, partying, lack of world immersion, etc. They are big overarching problems that can't just be fixed in a day.

Should SE admit the mistakes they made, list the problems they are aware of, and tell us what they will be fixing in the future?
If so, we will no longer be in the dark. We will know they realize the issues and they will fix them in time. And we will know what to expect. Don't you think that would "save" this games reputation? Or at least stall the harsh criticism for a little while?
#2 Oct 08 2010 at 12:25 AM Rating: Good
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Nope, they should fix it. "Sorry" doesn't make their game better.
#3 Oct 08 2010 at 12:26 AM Rating: Good
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did you actually read the thread? Im suggesting they apologize and tell us what they will be fixing.
Ex. admittance of a problem/s
Correction of said problem/s
#4 Oct 08 2010 at 12:33 AM Rating: Excellent
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What they need to do is state that they are aware of the serious issues the game has, what they are, as well as the basic features it lacks.. And that they will be addressed in the near future.

They don't need to apologize - they need to assure the people who haven't already written this game off that it will improve drastically, and soon. If it stays similar to the way it is they're not going to be happy about their subscription numbers.
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#5 Oct 08 2010 at 12:38 AM Rating: Excellent
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Coyohma wrote:
What they need to do is state that they are aware of the serious issues the game has, what they are, as well as the basic features it lacks.. And that they will be addressed in the near future.

They don't need to apologize - they need to assure the people who haven't already written this game off that it will improve drastically, and soon. If it stays similar to the way it is they're not going to be happy about their subscription numbers.


^This. I don't want an apology, I want improvement and assurance.

Edited, Oct 8th 2010 2:39am by SickleSageKiroh
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#6 Oct 08 2010 at 12:39 AM Rating: Good
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I would really just like them to communicate with the players.
#7 Oct 08 2010 at 12:42 AM Rating: Good
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Azurymber wrote:
did you actually read the thread? Im suggesting they apologize and tell us what they will be fixing.
Ex. admittance of a problem/s
Correction of said problem/s


i'm not sure an apollogy will cut it. everyone isn't mad at the fact that the game is in it's current state. people are mad that the developers of this game have been running an MMO for 8 years, and then came up with what we see now.

FFXI definatley was not a diamond when it first came out. somewhere there is a link to what the game was, and all the patches that came out for it from start to i don't know where it ends. FFXI is now one of the best MMO's out, and won't be easy to trump for time to come.

FF14 however, shouldn't have started out as if it was the first MMO the company made, with next to no features and shoddy UI + other things. This is why people are mad, and this is why people aren't giving much room for mistakes.
#8 Oct 08 2010 at 12:45 AM Rating: Excellent
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Mykha wrote:
I would really just like them to communicate with the players.
This is all it would take to turn things around.

I know people will dislike this example, but look at Blizzard. Their dev team interacts with the player community EVERY DAY and there is so much information available that sites like mmo-champion are able to index the 'blue' statements by category. Say what you like about the game but community-developer interaction seems to be one of the biggest factors in the company's historic success.

Is there even a site that we KNOW SE devs read? Besides the Square Enix Support Center Form, how do we make our voices known?

Open lines of communication solve many, many issues. Silence achieves nothing.

Edited, Oct 8th 2010 6:46am by Timorith
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#9 Oct 08 2010 at 12:49 AM Rating: Default
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very true. Their not a new company therefore "sorry" would not do much and even if they say what they will fix..

If it takes months to fix these problems.. How many people want to pay hard earned $$ for months on a "broken" game before it is fixed?

^_^
#10 Oct 08 2010 at 12:50 AM Rating: Good
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SE, communicate with their players? I would be mighty impressed if they started doing that...

You put much time in FFXI?

I would be happy if they did any of the above. Apologize, communicate their intentions/plans or start making fixes.

I definitely enjoy parts of the game as it is but to stay, they will need to change things.


Edited, Oct 7th 2010 11:53pm by Shrubbry
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#11 Oct 08 2010 at 1:25 AM Rating: Excellent
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SE has never been one to tell the community anything. Ever. Period. Look at FFXI and it's lifespan. We spent a year or two not fully knowing what the **** CHR did. It was one of the main stats and nobody had any idea. We knew it helped BRD and BST but nothing else.
#12 Oct 08 2010 at 1:54 AM Rating: Decent
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shykin wrote:
SE has never been one to tell the community anything. Ever. Period. Look at FFXI and it's lifespan.


All throughout the alpha and beta they thanked us(testers) profusely at least once a week on the front page and there was a server message type 'thank you' as well. The odd thing is that 95% of these issues would shoulda woulda coulda been fixed if they'd actually taken the time to sift through some of it. At some point I would like to hope that as the consumers we move beyond the point of "Look what happened in FFXI" because I'm all for giving them a clean slate... They're not making it easy =/
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#13 Oct 08 2010 at 1:57 AM Rating: Good
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Well, yesterday there was a ton of maintenance.

I came here today expecting to see info on what it was. Instead, I see nothing.

Kinda sums up the past few weeks, really.
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#14 Oct 08 2010 at 5:46 AM Rating: Decent
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They will never aplologise because they would have to admit they've done something wrong.
Look at for phrases in the future which anyone that wasn't a business would replace with 'Sorry'. These include, but are not limited to:

The system is dynamic

We're (constantly) looking at ways to improve...

We've been reading a lot of feedback...

Also, watch out for the most ballsy replacement for an apology of all: We've received a lot of positive feedback!
#15 Oct 08 2010 at 6:07 AM Rating: Good
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I've never heard the term "Rage Quit" used until FFXIV came out. So far, i've quit playing this way three times.. due to utter frustration with the game - most recently with crafting (or well, trying to..) When you're a level 18 Armourer (with advanced synth) and cannot make Bronze wire for three days - it's a bad sign something is messed up.

I played FFXI for 6 years or so, and was hoping to be able to play 14 just as well - I rejoined my LS friends from FFXI, made a website (etc). I'm ****** that I wasted money to buy the early release.. I did play the open beta, and was hoping things in the beta were going to be fixed prior to retail release. And i'm sure as [insert explict word here] not going to pay monthly to sit at my computer enraged.

Couple all the R0's, server crashes, terrible UI and lack of communication from SE - i'm going to quit. I know i'm not alone.. and hopefully the sheer amount of people quitting will send a message to SE that their prodcut truely sucks.
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#16MajidahSihaam, Posted: Oct 08 2010 at 6:08 AM, Rating: Sub-Default, (Expand Post) They got your money, didn't they? How is that messing up?
#17 Oct 08 2010 at 6:20 AM Rating: Excellent
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MajidahSihaam wrote:

They got your money, didn't they? How is that messing up?


Box sales aren't going to cover the years of development costs. They won't even break even on box sales alone. They need subscriptions to counter those costs, and they need a good game to keep subscriptions. Right now, there is so much bad press from not only the media but the PLAYERS as well - Amazon sales are a joke right now on both NA and JP sides.

They did mess up, whether you want to face it or not. I hope they can pull themselves back out, and a few of the things addressed in the latest update help, but they need major changes and need to LISTEN TO WHAT PEOPLE ARE ASKING FOR instead of just building on the garbage systems people hate in order to survive.
#18 Oct 08 2010 at 6:22 AM Rating: Excellent
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MajidahSihaam wrote:
They got your money, didn't they? How is that messing up?


Initial software sales won't make an MMO even remotely close to becoming profitable. You need a sizable, steady subscription base for years to make back your investment.

Edit: And ninja'd. XD

Edited, Oct 8th 2010 8:23am by Shassa
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#19 Oct 08 2010 at 8:33 AM Rating: Good
Torrence wrote:
MajidahSihaam wrote:

They got your money, didn't they? How is that messing up?


Box sales aren't going to cover the years of development costs. They won't even break even on box sales alone. They need subscriptions to counter those costs, and they need a good game to keep subscriptions. Right now, there is so much bad press from not only the media but the PLAYERS as well - Amazon sales are a joke right now on both NA and JP sides.

They did mess up, whether you want to face it or not. I hope they can pull themselves back out, and a few of the things addressed in the latest update help, but they need major changes and need to LISTEN TO WHAT PEOPLE ARE ASKING FOR instead of just building on the garbage systems people hate in order to survive.


Has SE ever listened to what people are asking for? Always seemed like they just made the changes they wanted to make, without thinking how it would effect things.
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#20 Oct 08 2010 at 8:40 AM Rating: Excellent
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I don't want or need an apology. They made a game with their vision, and it seems its not what many people want, and expected. They can stick with their guns, and have player base X.. or they can make some changes, and gamble that player base Y will be more profitable.
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