Its clear that SE messed up. They are getting a ton of poor reviews and a number of people are quitting. People also get so frustrated they feel a need to voice their opinion about how the entire game is broken. That is -not- a good thing. The MMORPG community in general sees FFXIV as a failure so far.
So. What if SE apologized? All they have to do is say that all games take time to adjust and that they are sorry for any difficulties that players face in the first few weeks or months.
Then list the issues they will address. And don't just say "we will address this general system". Have -some- detail about the direction they are looking at or how far along they are in fixing it.
Basically all I'm saying is that if SE admits they messed up and tells everyone what they will fix to make the game better, people will get a better idea whether to stay or not.
Instead SE says absolutely NOTHING, doesn't have any real official forums for feedback, and has horrible customer service for people with problems.
I love this game, i'm phy lvl 30 or 31, and just about rank 26 marauder with woodworking at rank 20, botany at rank 17, and various other jobs and crafts under 15. After playing this game -way- to much I can safely admit this game has more issues than any new release should have. A few issues are acceptable, some glitches are acceptable, but the problems aren't just little things. They are issues with mob layout, the economy, partying, lack of world immersion, etc. They are big overarching problems that can't just be fixed in a day.
Should SE admit the mistakes they made, list the problems they are aware of, and tell us what they will be fixing in the future?
If so, we will no longer be in the dark. We will know they realize the issues and they will fix them in time. And we will know what to expect. Don't you think that would "save" this games reputation? Or at least stall the harsh criticism for a little while?