Just got off chat support (on hold with them on the phone) and here is today's lol worth support
You have been connected to Agent Gregg.
Agent Gregg: Hello, Tim, thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Gregg: If you received notification that your account was either suspended or banned, an e-mail was sent to the address registered to your Square Enix account detailing the reason for that action.
Tim: I need to tell you my story first, and i've not been told why
Tim: I was suspended on saturday night while I was sleeping for no reason at all. I contacted support on monday and they told me to try again the next day. This morning my account was unsuspended, and then terminated.. both at exactly 5:40am
Tim: I've played the game all of maybe 4-5 hours, i've done nothing wrong.. I'm not the only person with this issue
Tim: I've talked to multiple people with the same exact problem
Tim: I have not played with a group of people, talked to anyone, nor exploited anything. So far i've spent $75 on a game that I can not play at all.. and you guys can't even tell me what i've done wrong!
Agent Gregg: The information is in the e-mail that was sent to you regarding your account status. We do not have the reason for the ban here.
Tim: Can you transfer me to someone who can tell me? this is beyond ridiculous.
Tim: The email states that i violated the terms.. that is all it says. I've played a total of maybe 5 hours since release! This does not make sense at all to me
Agent Gregg: There is no one here that would have access to that information. If you want to file a ban complaint, I can put in that request.
Tim: What would the complaint do? I want action. I've paid $75 + $20 for your online payment system and I have a non-working game that is not my fault at all. You guys obviously have a faulty auto-ban system or something
is full of people with the same issue
Tim: No one can get ANY support on the issue, including me.
Agent Gregg: The ban complaint would bring your issue to the attention of someone who can investigate the matter.
Tim: ok, how long does that take usually?
Agent Gregg: There is no estimated time as to how long a ban complaint investigation may take.
Tim: also in the email it says "For details regarding the service termination, please contact the Square Enix Support Center.", what details can I get from you guys?
Agent Gregg: Did the e-mail detail the reason for the ban?
Tim: "Due to violations of the service agreement, your account for the following service has been terminated." then below it says "For details regarding the service termination, please contact the Square Enix Support Center.", but you are unable to give me details.
Agent Gregg: Tim, please hold while I look into your issue.
Agent Gregg: I apologize. I am still looking into your issue. I will be back with you as soon as I can. Thank you for your patience.
Tim: Its fine, I'm just glad someone is actually looking into it.
Agent Gregg: We can provide you with more details here but you will need to submit a new support ticket that verifies your account information.
Tim: That is fine
Tim: I will do anything
im Sageser: Exactly what information do you need?
Tim: I have my registration code right here if you would like that
Agent Gregg: On our support website, please create a support ticket for a banned account. It will prompt you to verify your account information through the ticket. Once that is done please contact us with that ticket number. As long as the information in the ticket can be verified we can discuss the reason for the ban in more detail.
im Sageser: Ok I can do that. Do i need to start a new chat support as well?
Agent Gregg: Yes. Once you have created that ticket please start a new chat and provide us with that ticket number in the chat.
Agent Gregg: Are there any other issues I can assist you with right now, Tim?
So I went over to their support page, and I guess I found the "banned" section of the support.. and guess what, it doesn't offer anywhere to input information to get a trouble ticket. All that's available is email support.
I think I'm giving up soon.