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Anyone else get this suspension?Follow

#52 Oct 11 2010 at 8:33 PM Rating: Decent
19 posts
Looks like this is a fairly widespread issue. Fail SE, fail. They could atleas tell us WHY
#53 Oct 12 2010 at 12:01 AM Rating: Default
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XelKarin wrote:
Cyiode wrote:
Lol, what the heck??? They might as well ban 50% of the player base with that rule! At least then they can blame FFXIV's failure on a poorly thought out terms of agreement rather than everything else that's wrong with the game!


WoW has the same terms, maybe even more strict. It's pretty standard fare for MMO terms of service.

WoW Terms of Service wrote:
Each user will either select a character name or allow the Service to automatically select a character name at random. Additionally, users may form "guilds" and such guilds will be required to choose a name for the guild. When you choose a character name, create a guild, or otherwise create a label that can be seen by other players using the Game or the Service, you must abide by the following guidelines as well as the rules of common decency. If Blizzard finds such a label to be offensive or improper, it may, in its sole and absolute discretion, change the name, remove the label and corresponding chat room, and/or suspend or terminate your use of the Service. In particular, you may not use any name:

(i) Belonging to another person with the intent to impersonate that person, including without limitation a "Game Master" or any other employee or agent of Blizzard;

(ii) That incorporates vulgar language or which are otherwise offensive, defamatory, obscene, hateful, or racially, ethnically or otherwise objectionable;

(iii) Subject to the rights of any other person or entity without written authorization from that person or entity;

(iv) That belongs to a popular culture figure, celebrity, or media personality;

(v) That is, contains, or is substantially similar to a trademark or service mark, whether registered or not;

(vi) Belonging to any religious figure or deity;

(vii) Taken from Blizzard's Warcraft products, including character names from the Warcraft series of novels;

(viii) Related to drugs, ***, alcohol, or criminal activity;

(ix) Comprised of partial or complete sentence (e.g., "Inyourface", "Welovebeef", etc);

(x) Comprised of gibberish (e.g., "Asdfasdf", "Jjxccm", "Hvlldrm");

(xi) Referring to pop culture icons or personas (e.g. " "Britneyspears", "Austinpowers", "Batman")

(xii) That utilizes "Leet" or "Dudespeak" (e.g., "Roflcopter", "xxnewbxx", "Roxxoryou")

(xiii) That incorporates titles. For purposes of this subsection, "titles" shall include without limitation 'rank' titles (e.g. , "CorporalTed," or "GeneralVlad"), monarchistic or fantasy titles (e.g., "KingMike", "LordSanchez"), and religious titles (e.g., "ThePope," or "Reverend Al"). You may not use a misspelling or an alternative spelling to circumvent the name restrictions listed above, nor can you have a "first" and "last" name that, when combined, violate the above name restrictions.


Edited, Oct 11th 2010 8:54pm by XelKarin


I had 4 characters with variations of the name Kirby on WoW and never once got even a warning, suspension, or ban.

Oh yeah and WoW is actually a critically acclaimed game.
#54 Oct 12 2010 at 1:04 AM Rating: Default
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70 posts
LOL are you serious? This is disgusting if it wasn't bad enough that they banned die hard fans like myself for no reason when they did the mass LM-17 bann and gave the reason "irregular Credit Card Activity" and nothing else. There gonna bomb this game from start and they will be haven server mergers within a year! All I can say is i feel your pain bro cause i was banned after 6 yrs of play and spent countless hours talking to them retards they call customer service. I would gladly of paid there fees to get my character back to play again. INstead i waisted money on this one to be utterly disapointed. Oh wells! Fricking worthless game developers wont get anymore of my money! WANNA DO US A FAVOR GO BACK TO SQAURE SOFT WHEN U MADE GAMES THAT WERE FUN GDI!
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#55 Oct 12 2010 at 5:20 AM Rating: Decent
4 posts
And Now :)

Due to violations of the service agreement, your account for the following service has been terminated.
You will no longer be able to use this service.

WoW without explication. !!!!

Gratz Square enix
#56 Oct 12 2010 at 6:05 AM Rating: Decent
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Pikko wrote:
I guess Darth Vader and Michael Jackson must have gotten the same suspension then? You would think this would be prominently displayed when you choose your name during character creation. :P


You do know that Dr. Rockso is a degenerate cocain snorting clown right?

Edited, Oct 12th 2010 9:11am by Lobivopis
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Final Fantasy XI 12-14-11 Update wrote:
Adjust the resolution of menus.
The main screen resolution for "FINAL FANTASY XI" is dependent on the "Overlay Graphics Resolution" setting.
If the Overlay Graphics Resolution is set higher than the Menu Resolution, menus will be automatically resized.


I thought of it first:

http://ffxi.allakhazam.com/forum.html?forum=10&mid=130073657654872218#20
#57 Oct 12 2010 at 6:18 AM Rating: Good
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defiantmac wrote:


(vi) Belonging to any religious figure or deity;


Wait.

Doesn't that eliminate a lot of fairly common names?
____________________________
Final Fantasy XI 12-14-11 Update wrote:
Adjust the resolution of menus.
The main screen resolution for "FINAL FANTASY XI" is dependent on the "Overlay Graphics Resolution" setting.
If the Overlay Graphics Resolution is set higher than the Menu Resolution, menus will be automatically resized.


I thought of it first:

http://ffxi.allakhazam.com/forum.html?forum=10&mid=130073657654872218#20
#58 Oct 12 2010 at 6:25 AM Rating: Good
19 posts
This is ***********************

This is what I got today. I just woke up..

------------------------------
Thank you for using the Square Enix Account Management System.

The following service has resumed:

Date of Service Resumption: 10/12/2010
Service Name: FINAL FANTASY XIV

We hope you continue to enjoy FINAL FANTASY XIV!

For inquiries regarding products and services, please visit the Square Enix Support Center.

----------------------------


Followed by this gem. Mind you, this both happened at 5:40am

-------------------
Thank you for using the Square Enix Account Management System.

Due to violations of the service agreement, your account for the following service has been terminated.
You will no longer be able to use this service.

Date of Service Termination: 10/12/2010
Service Name: FINAL FANTASY XIV
-------------------

So, while I was sleeping.. I was unsuspended and then TERMINATED at the same time.

What the **** are they doing?
#59 Oct 12 2010 at 6:38 AM Rating: Decent
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169 posts
kalmahh wrote:
This is BULLLLLLLsh*tTTTTTTT!!!

This is what I got today. I just woke up..

------------------------------
Thank you for using the Square Enix Account Management System.

The following service has resumed:

Date of Service Resumption: 10/12/2010
Service Name: FINAL FANTASY XIV

We hope you continue to enjoy FINAL FANTASY XIV!

For inquiries regarding products and services, please visit the Square Enix Support Center.

----------------------------


Followed by this gem. Mind you, this both happened at 5:40am

-------------------
Thank you for using the Square Enix Account Management System.

Due to violations of the service agreement, your account for the following service has been terminated.
You will no longer be able to use this service.

Date of Service Termination: 10/12/2010
Service Name: FINAL FANTASY XIV
-------------------

So, while I was sleeping.. I was unsuspended and then TERMINATED at the same time.

What the **** are they doing?



if they know what they doing i do belive we wont see those thread and your problem, serious dude, i glad that i cancel the sub :D


edit: and dont forget to remove your credit card

Edited, Oct 12th 2010 8:39am by Shneibel
#60 Oct 12 2010 at 6:44 AM Rating: Default
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74 posts
Aside from SE boot lickers replying to this thread...

Ahem. Real players please support this thread if you have a problem with their Terms of Service:

http://www.ffxivpro.com/forum/topic/14792/the-user-agreement/
#61 Oct 12 2010 at 7:36 AM Rating: Decent
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169 posts
I have problem with the SE and pretty sure they ll be in my boycoot for a while, I bought 2 of their game recently after the FFXIII (sold back to shop 2 days after bought) FFXIV <----- we all know, and their new pc game : Front Mission Evolved <------- belive me its horrible in term of both solo and online. So for now i ll boycott whatever call Square-Enix until they get thing right
#62 Oct 12 2010 at 8:13 AM Rating: Excellent
42 posts
kalmahh wrote:
This is BULLLLLLLsh*tTTTTTTT!!!

This is what I got today. I just woke up..

------------------------------
Thank you for using the Square Enix Account Management System.

The following service has resumed:

Date of Service Resumption: 10/12/2010
Service Name: FINAL FANTASY XIV

We hope you continue to enjoy FINAL FANTASY XIV!

For inquiries regarding products and services, please visit the Square Enix Support Center.

----------------------------


Followed by this gem. Mind you, this both happened at 5:40am

-------------------
Thank you for using the Square Enix Account Management System.

Due to violations of the service agreement, your account for the following service has been terminated.
You will no longer be able to use this service.

Date of Service Termination: 10/12/2010
Service Name: FINAL FANTASY XIV
-------------------

So, while I was sleeping.. I was unsuspended and then TERMINATED at the same time.

What the **** are they doing?

Wow. I can't believe any company would behave that way to paying customers.

If they really treated you this way you actually have a case for small claims court. You paid $75 for a product that's been rendered useless. The company will not offer a refund nor a reasonable explanation as to why your service has been cancelled. TOS or not, there is a reasonable expectation that any company will make efforts to deliver service to paying customers, or offer a full refund.

Sorry to hear you were treated like this, best of luck in working things out (or moving on to a different mmo if that's your ultimate decision.)
#63 Oct 12 2010 at 8:30 AM Rating: Good
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They're probably just testing their auto-ban system.
They needed to make sure it worked better than XI's system, so they told it to ban every 768th account and see what happens.
Now that they';re sure it works, they'll tweak it to catch those they are sure are cheating...
Like anyone who fishes/mines too much, you know, like all those fishers and miners out there.
#64 Oct 12 2010 at 9:20 AM Rating: Good
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75 posts
Cloud7Raymaker wrote:
Wow. I can't believe any company would behave that way to paying customers.

If they really treated you this way you actually have a case for small claims court. You paid $75 for a product that's been rendered useless. The company will not offer a refund nor a reasonable explanation as to why your service has been cancelled. TOS or not, there is a reasonable expectation that any company will make efforts to deliver service to paying customers, or offer a full refund.

Sorry to hear you were treated like this, best of luck in working things out (or moving on to a different mmo if that's your ultimate decision.)


Don't mean to be a douche or anything...

Wouldn't taking this to small claims end up costing more than he'd be getting back? I'm not sure if there are any fees associated with filing a small claims case but surely at least in the time taken off from work.
#65 Oct 12 2010 at 9:26 AM Rating: Decent
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451 posts
irtehscarry wrote:
Cloud7Raymaker wrote:
Wow. I can't believe any company would behave that way to paying customers.

If they really treated you this way you actually have a case for small claims court. You paid $75 for a product that's been rendered useless. The company will not offer a refund nor a reasonable explanation as to why your service has been cancelled. TOS or not, there is a reasonable expectation that any company will make efforts to deliver service to paying customers, or offer a full refund.

Sorry to hear you were treated like this, best of luck in working things out (or moving on to a different mmo if that's your ultimate decision.)


Don't mean to be a douche or anything...

Wouldn't taking this to small claims end up costing more than he'd be getting back? I'm not sure if there are any fees associated with filing a small claims case but surely at least in the time taken off from work.


Depending on the country he lives, the loser might have to pay court costs. But it is the principle that he didn't just lay down and take it.
#66 Oct 12 2010 at 9:28 AM Rating: Decent
29 posts
Maybe you have a friend who works for SE and is doing you a favor cause he does not want to see you go through torture.
#67 Oct 12 2010 at 9:35 AM Rating: Decent
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152 posts
This statement is in there user agreement.

SQUARE ENIX MAY SUSPEND, TERMINATE, MODIFY, OR DELETE FINAL FANTASY XIV SERVICE ACCOUNTS, CHARACTERS, VIRTUAL GOODS, OR THE SERVICE ALTOGETHER, AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE OR LIABILITY TO YOU.

Small claims court will throw the case out.

If you files a law suit it would not be wise to waste your time and money going to small claims court. You should file a complaint with your states attorney generals office and get an attorney if you want to seek a legal action against the company.


#68 Oct 12 2010 at 9:37 AM Rating: Excellent
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Depending on the country he is in he might also be protected by consumer laws, and industry watchdogs which will investigate a claim of improper practice without a court action or the cost associated with it.

Try SE again, and if that gets you nowhere then check your rights as a consumer in your country. There should be plenty of information about that on the internet.

It doesn't matter what's in the ToS if it conflicts with law.
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#69 Oct 12 2010 at 9:37 AM Rating: Excellent
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It's part of the fatigue system.
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#70 Oct 12 2010 at 10:30 AM Rating: Good
16 posts
same thing for me this morning, i received 2 mail from SE, SE banned me for no reason friday.. the first: Dear xmathieux,

Thank you for using the Square Enix Account Management System.

The following service has resumed:

Date of Service Resumption: 10/12/2010
Service Name: FINAL FANTASY XIV
-------------------------------------------------------

We hope you continue to enjoy FINAL FANTASY XIV!

and the second mail: Dear xmathieux,

Thank you for using the Square Enix Account Management System.

Due to violations of the service agreement, your account for the following service has been terminated.
You will no longer be able to use this service.

Date of Service Termination: 10/12/2010
Service Name: FINAL FANTASY XIV

i have no idea why SE banned me, when i call the customer services friday the agent told me, i am ban for 72 hours, and no other reason

Edited, Oct 12th 2010 12:39pm by xmathieux1
#71 Oct 12 2010 at 10:51 AM Rating: Excellent
19 posts
Just got off chat support (on hold with them on the phone) and here is today's lol worth support

----------------------------------
You have been connected to Agent Gregg.
Agent Gregg: Hello, Tim, thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Tim: ok
Agent Gregg: If you received notification that your account was either suspended or banned, an e-mail was sent to the address registered to your Square Enix account detailing the reason for that action.
Tim: I need to tell you my story first, and i've not been told why
Tim: I was suspended on saturday night while I was sleeping for no reason at all. I contacted support on monday and they told me to try again the next day. This morning my account was unsuspended, and then terminated.. both at exactly 5:40am
Tim: I've played the game all of maybe 4-5 hours, i've done nothing wrong.. I'm not the only person with this issue
Tim: I've talked to multiple people with the same exact problem
Tim: I have not played with a group of people, talked to anyone, nor exploited anything. So far i've spent $75 on a game that I can not play at all.. and you guys can't even tell me what i've done wrong!
Agent Gregg: The information is in the e-mail that was sent to you regarding your account status. We do not have the reason for the ban here.
Tim: Can you transfer me to someone who can tell me? this is beyond ridiculous.
Tim: The email states that i violated the terms.. that is all it says. I've played a total of maybe 5 hours since release! This does not make sense at all to me
Agent Gregg: There is no one here that would have access to that information. If you want to file a ban complaint, I can put in that request.
Tim: What would the complaint do? I want action. I've paid $75 + $20 for your online payment system and I have a non-working game that is not my fault at all. You guys obviously have a faulty auto-ban system or something
Tim: http://ffxiv.zam.com is full of people with the same issue
Tim: No one can get ANY support on the issue, including me.
Agent Gregg: The ban complaint would bring your issue to the attention of someone who can investigate the matter.
Tim: ok, how long does that take usually?
Agent Gregg: There is no estimated time as to how long a ban complaint investigation may take.
Tim: also in the email it says "For details regarding the service termination, please contact the Square Enix Support Center.", what details can I get from you guys?
Agent Gregg: Did the e-mail detail the reason for the ban?
Tim: "Due to violations of the service agreement, your account for the following service has been terminated." then below it says "For details regarding the service termination, please contact the Square Enix Support Center.", but you are unable to give me details.
Agent Gregg: Tim, please hold while I look into your issue.
Tim: ok
Agent Gregg: I apologize. I am still looking into your issue. I will be back with you as soon as I can. Thank you for your patience.
Tim: Its fine, I'm just glad someone is actually looking into it.
Agent Gregg: We can provide you with more details here but you will need to submit a new support ticket that verifies your account information.
Tim: That is fine
Tim: I will do anything
im Sageser: Exactly what information do you need?
Tim: I have my registration code right here if you would like that
Agent Gregg: On our support website, please create a support ticket for a banned account. It will prompt you to verify your account information through the ticket. Once that is done please contact us with that ticket number. As long as the information in the ticket can be verified we can discuss the reason for the ban in more detail.
im Sageser: Ok I can do that. Do i need to start a new chat support as well?
Agent Gregg: Yes. Once you have created that ticket please start a new chat and provide us with that ticket number in the chat.
Agent Gregg: Are there any other issues I can assist you with right now, Tim?
---------------------------------

So I went over to their support page, and I guess I found the "banned" section of the support.. and guess what, it doesn't offer anywhere to input information to get a trouble ticket. All that's available is email support.

I think I'm giving up soon.
#72 Oct 12 2010 at 10:53 AM Rating: Decent
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761 posts
The sad thing is that if you got banned for your name, you might get banned again once you login again on the 13th. Even though they never told you why you got banned.
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#73 Oct 12 2010 at 11:00 AM Rating: Good
16 posts
it's ridiculous!
#74 Oct 12 2010 at 11:00 AM Rating: Decent
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4,902 posts
Get some one on the phone its really easy to get the run around online. Sometimes being confrontational on the phone and putting them on the spot will get you results. Last time this happened the only way to get SE to do anything was mass reports to the BBB. I think thats all that will get their attention this time. I think thats all we can really do.
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#75 Oct 12 2010 at 11:11 AM Rating: Excellent
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1,636 posts
Brushy wrote:
This statement is in there user agreement.

SQUARE ENIX MAY SUSPEND, TERMINATE, MODIFY, OR DELETE FINAL FANTASY XIV SERVICE ACCOUNTS, CHARACTERS, VIRTUAL GOODS, OR THE SERVICE ALTOGETHER, AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE OR LIABILITY TO YOU.

Small claims court will throw the case out.

If you files a law suit it would not be wise to waste your time and money going to small claims court. You should file a complaint with your states attorney generals office and get an attorney if you want to seek a legal action against the company.




Just because something is stated in a TOS, doesn't make it legally binding in every jurisdiction. TOS is an agreement between player and company, and has nothing to do with local law.
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#76 Oct 12 2010 at 11:51 AM Rating: Default
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108 posts
That clause is an every MMORPG. Even the free ones. In the end, it's their game. They decide who plays and who does not. There is no legal recourse for the consequence of of agreeing to play by someone else's rules. It can happen to anyone.

You're just going to have to find another game to play.
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#77 Oct 12 2010 at 12:05 PM Rating: Excellent
19 posts
Finally got answer(s) from SE regarding my account. I talked to 4 different reps over the phone, and I got 2 who wouldn't tell me anything, and 2 who told me different reasons.

1) I was banned for using an exploit, one which they wont even tell me what it was.

2) I was banned because my retainer(i've never used it.. not even really sure what it is) was used for RMT spamming.

I just think they have their head up their asses and have a buggy auto ban system.. and then not helping us out who have been banned by it.
#78 Oct 12 2010 at 12:05 PM Rating: Excellent
9 posts
I feel your pain man, my wife and i also got suspended, and then after a chat with support our accounts terminated with no reason given, all we could due was call the visa company and cancel the transaction to get our money back.
#79 Oct 12 2010 at 12:11 PM Rating: Decent
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451 posts
On the bright side your encounter with "Agent Gregg" was probably alot more fun than any encounter you would have had in the actuall game.
#80 Oct 12 2010 at 12:28 PM Rating: Good
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Are you using a security token? Sounds like you were hacked to me.
#81 Oct 12 2010 at 12:32 PM Rating: Good
19 posts
I purchased the CE and it came with the security token. It is bound to both my xiv and xi account..

Now to get any more support, I have to print out some documents, have it signed by a lawyer, then fedex/ups the documents to SE..

I give up
#82 Oct 12 2010 at 12:34 PM Rating: Good
19 posts
Sounds like everyone else with the same problem as me, were leveling a mage class. I think it's obvious they have some faulty ban software running that was targeting the old exploit.
#83 Oct 12 2010 at 12:41 PM Rating: Good
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2,214 posts
Quote:
2) I was banned because my retainer(i've never used it.. not even really sure what it is) was used for RMT spamming.


Ok, that one just made me laugh and cry all at the same time... how in the world can a retainer RMT spam... Seriously? And if it can, how can we control it? I would say that either SE's system has been hacked, or for some crazy psychotic reason SE added a spamming feature for retainers... Which would do shouts in the market ward???

Yeah, tempted to deactivate my account until the dust settles... No point in getting banned for existing. And I barely have time to play the game let alone deal with their "wonderful" Customer disservice.
#84 Oct 12 2010 at 1:01 PM Rating: Good
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160 posts
Are you sure it's your name? Someone in my linkshell was called Hootie McBoobs and they just made him change his name. Didn't get banned.
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#85 Oct 12 2010 at 1:11 PM Rating: Decent
5 posts
Spyrit178 wrote:
It's part of the fatigue system.


I'm surprised nobody laughed at this >_>

I almost died, lol

Edited, Oct 12th 2010 3:12pm by kk235197
#86 Oct 12 2010 at 2:18 PM Rating: Decent
23 posts
Twolow24 wrote:
FFXIV Collector Addition: $74.99
FFXIV Monthly Fee: $13.99
Suspending an account but won't tell you why so it wont happen again: Priceless

Thats like coming home from school and getting a spanking from Dad and as you rub your rear afterward you ask, "Why? What did I do?"

Dad responds, "I don't exactly know why but get back with me in a day or two and I might. Otherwise, go to your room and no TV or video games till October 13th."



Hahaha love it!
#87 Oct 12 2010 at 2:19 PM Rating: Decent
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322 posts
You were clearly using third party tools. How dare you use a keyboard/mouse/controller!
#88 Oct 12 2010 at 2:24 PM Rating: Decent
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557 posts
KristoFurwalken wrote:
On the bright side your encounter with "Agent Gregg" was probably alot more fun than any encounter you would have had in the actuall game.

lol
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#89 Oct 12 2010 at 2:50 PM Rating: Good
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203 posts
rfolkker wrote:
Quote:
2) I was banned because my retainer(i've never used it.. not even really sure what it is) was used for RMT spamming.


Ok, that one just made me laugh and cry all at the same time... how in the world can a retainer RMT spam... Seriously? And if it can, how can we control it? I would say that either SE's system has been hacked, or for some crazy psychotic reason SE added a spamming feature for retainers... Which would do shouts in the market ward???


Most likely they would mean something like a retainer named "wwwbuygilherecom".

Edited, Oct 12th 2010 4:50pm by Ilmoran

Edited, Oct 12th 2010 4:50pm by Ilmoran
#90 Oct 12 2010 at 3:24 PM Rating: Decent
16 posts
I just call the customer services, the agent on the phone told me to call back tommorow, because he have no idea why i have received a suspention on my account, he put me on hold 3-4 time, and he told me to call back tommorrow, maybe he can give me some answer *******! i live in canada,quebec, maybe it's because of my area...
#91 Oct 12 2010 at 3:53 PM Rating: Good
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it couldn't be faulty auto-ban software, SE would never allow something like that to happen... Smiley: rolleyes
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#92 Oct 12 2010 at 4:01 PM Rating: Decent
4 posts
The same thing xmathieu

My account is terminated and i am from Quebec.

#93 Oct 12 2010 at 5:14 PM Rating: Excellent
XelKarin wrote:

WoW has the same terms, maybe even more strict. It's pretty standard fare for MMO terms of service.


Sure, but in WoW if your name is flagged, a GM shows up and politely informs you that your name violates the TOS, why it violates the TOS, and then works with you to change your name to some thing acceptable. Or if they catch it while you're out of game, you simply get a prompt when you log in allowing you to change your character name for free, and not allowing you to log in until it's been changed to some thing acceptable to the naming filter. As far as I know, some thing like this is the norm in most MMOs, and I've never heard of some one getting permanently banned for an offensive name unless they already had violations on their account and it was some thing deliberately offensive like racial slurs or profanity.

Only Square Enix would actually ban or suspend some one for a name which infringes copyright. If they owned a restaurant their policy would be "Please wait to be seated, or else suffer immediate execution." You don't even want to know what they'd do to people who ordered their steak well done.
#94 Oct 12 2010 at 5:20 PM Rating: Excellent
jwhite1083 wrote:
That clause is an every MMORPG. Even the free ones. In the end, it's their game. They decide who plays and who does not. There is no legal recourse for the consequence of of agreeing to play by someone else's rules. It can happen to anyone.

You're just going to have to find another game to play.


As some one else already pointed out, just because it's in the TOS doesn't mean it's ironclad. They could put "We retain the right to murder your family" as part of the TOS and that doesn't make it legal. Regardless of what the TOS says or implies they still need to meet basic standards depending on the local law.

On the other hand, it's simpler to go through your credit or debit card issuer. They're more than happy to refund your money and take it out of disbursements for S-E or whatever shady 3rd party site S-E is using. If the vendor doesn't like it, their choice is basically to stop taking any cards from that bank or brand (ie, nothing from Visa, or nothing from BOA, or whoever you have).
#95 Oct 12 2010 at 5:25 PM Rating: Decent
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Something to think of after the fact.

If they can not give you a reason, they should be able to credit ytour account with extra playtime due to "their mistake".

Dont forget to follow up on it.


I will say this isnt an uncommon thing, though for some reason this one is probably an accident unlike wows infamous monthly "random bannings" on people with high ammounts of gil, without investigation.
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#96 Oct 12 2010 at 5:27 PM Rating: Decent
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never mind - it was a stupid thought I had.

Edited, Oct 12th 2010 7:32pm by TacoTaru
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#97 Oct 12 2010 at 5:39 PM Rating: Good
Edited by bsphil
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xthunderblazex wrote:
You were clearly using third party tools. How dare you use a keyboard/mouse/controller!
I've been using windower (the one that got shut down) and I'm not banned. ¬_¬
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His Excellency Aethien wrote:
Almalieque wrote:
If no one debated with me, then I wouldn't post here anymore.
Take the hint guys, please take the hint.
gbaji wrote:
I'm not getting my news from anywhere Joph.
#98 Oct 12 2010 at 5:41 PM Rating: Decent
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I would so be escalating this issue within SE

Can I speak to a manager
Can you help me?
No, give me your supervisor
etc

#99 Oct 12 2010 at 5:42 PM Rating: Decent
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bsphil wrote:
xthunderblazex wrote:
You were clearly using third party tools. How dare you use a keyboard/mouse/controller!
I've been using windower (the one that got shut down) and I'm not banned. ¬_¬



...yet
#100 Oct 12 2010 at 5:52 PM Rating: Good
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Leskura wrote:
Wow, ease up guys! Lousy customer service, maybe, but lets look at the situation. I'd guess there was a GM involved in the ban? If so, what are the odds that they went above and beyond their theoretical job description and would bother to note why they did it, when all they have to do is stamp "violated TOS" on it?

I'm sorry that they banned you when you apparently didn't do anything wrong.
Out of curiosity though, 14 physical/9 THU from 2 days (how many hours total) and a few hours on a 3rd? Is that something easily accomplished without the exploit? I only ask because of all the ranting about no content in other threads.


In FFXI, I've told a GM to go F' themselves. It landed me in jail for a few hours, but not a ban.
#101 Oct 12 2010 at 5:54 PM Rating: Decent
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I kinda laughed when I went to this page and clicked the link

http://support.na.square-enix.com/faqarticle.php?kid=56891&id=902&la=1&ret=faq&pv=10&page=0&c=3&sc=311&so=4

Really, you would think that SE would check pages before they upload them :P
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