This statement is in there user agreement.
SQUARE ENIX MAY SUSPEND, TERMINATE, MODIFY, OR DELETE FINAL FANTASY XIV SERVICE ACCOUNTS, CHARACTERS, VIRTUAL GOODS, OR THE SERVICE ALTOGETHER, AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE OR LIABILITY TO YOU.
Small claims court will throw the case out.
Depends on what country he's in. Contracts cannot override law.
i went over this in another game recently where people were trying to state contract vs law
when it comes to MMOs specificaly, or any "subscription" you really have no rights, they can cancel your account any time they want, and no law can protect you, period.
We do not own our characters, we do not own the items on them, they are all property of the company running the game in the eyes of the law.
Its just like walking into a store and being kicked out "because they dont want you in there" the right to refuse service and so on.
That is true, However there is no legal backing that they can keep the money. Anyone feeling like going to small claims court to try and prove a point, may actually get their money back (but it'll likely cost more to file, miss work, and/or travel to actually go to court, than they would be suing for). If you were to say, pay 6 months up front, and you're banned after 2, they do owe you 4 months back. I don't actually think it could ever refund the box/account price, but someone may actually want to try it.
The only way they would win the case is if the company in question banned them for no reason.
If say for instance, your an RMT, and you get cauvht after 1 month, and paid for 6, no way in **** youll get it back.
If they saved chat logs of you harrassing and verbaly abusing other players, and being warned by GMs to stop, and continuing to do it anyway...and banned you, once again, you are at fault, you will not be seeing any of that money back no matter how much you paid in advance.
But it does still protect from things such as wrongful punishment, but in any case where it will go to court, i guarentee you the company will have its bases covered. If there is ever a real issue where they "may" be in the wrong, then theyd quicker issue a refund then let it go further(also, taking it to court without first asking for a refund or going through the proper channels opens the doors for them to charge you for legal fees, which isnt a good thing either, and is actualy justified)