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2 PC's on same modem - CONSTANT DC!! help?Follow

#1 Oct 10 2010 at 4:52 PM Rating: Decent
9 posts
Hi! hubby & I play on the same modem, which is plenty fast enough. Until Friday night, when we noticed we are getting kicked from the game every 30min-hour, simultaneously. really getting annoyed!!

I play on Win 7, him on XP. both PCs have AV turned off, modem has been reset, we've logged one each other's pc's,
and we still get that error code 30002. While playing, or when trying to log in.

I dont know what to do. any insight would be helpful, thank yoU!

~Suri
#2 Oct 10 2010 at 4:58 PM Rating: Good
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317 posts
There are some people on here FFXIVCore that are having the same problem. Could be they might be thinking you are cheating or something or maybe your router is getting confused.
____________________________
Caaaaaaaaaaaaaaarl

Carl - "Shhhh, do you hear that? That is the sound of forgiveness."
"That is the sound of people drowning Carl."
Carl - "That is what forgiveness sounds like, screaming and then silence."
#3 Oct 10 2010 at 5:06 PM Rating: Decent
9 posts
well we're certainly not cheating.. just 2 people hanging out and playing together.. ><
Saw the post on Core, but not seeing any resolutions there either.

if my router is getting confused (is that possible??) how in the world do I diagnose/fix that?
#4 Oct 10 2010 at 5:09 PM Rating: Good
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317 posts
SuriVandan wrote:
well we're certainly not cheating.. just 2 people hanging out and playing together.. ><
Saw the post on Core, but not seeing any resolutions there either.

if my router is getting confused (is that possible??) how in the world do I diagnose/fix that?


Router should have a log, you can check that. SE might be seeing two people from the same IP both doing the same thing together all the time and just assume you are gil sellers or bots or something like that.
____________________________
Caaaaaaaaaaaaaaarl

Carl - "Shhhh, do you hear that? That is the sound of forgiveness."
"That is the sound of people drowning Carl."
Carl - "That is what forgiveness sounds like, screaming and then silence."
#5 Oct 10 2010 at 5:39 PM Rating: Decent
9 posts
router is fine.
I'm still getting the errors whether his computer is online, offline, or just plain turned off.

I LOVED ff11. if this doesn;t get fixed asap, I will definitely NOT be playing this game. no fun when we can't grind together. ><
#6 Oct 10 2010 at 5:41 PM Rating: Good
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317 posts
SuriVandan wrote:
router is fine.
I'm still getting the errors whether his computer is online, offline, or just plain turned off.

I LOVED ff11. if this doesn;t get fixed asap, I will definitely NOT be playing this game. no fun when we can't grind together. ><


Have you tried to contact the SE technical support? I think the contact information is with the manual.
____________________________
Caaaaaaaaaaaaaaarl

Carl - "Shhhh, do you hear that? That is the sound of forgiveness."
"That is the sound of people drowning Carl."
Carl - "That is what forgiveness sounds like, screaming and then silence."
#7 Oct 10 2010 at 5:48 PM Rating: Decent
15 posts
Hi,

Having the exact same problems, so far failed all leve's tonight because of this. Been searching for the past 6 days for a fix. We thought at first it maybe server overpopulation so we deleted our chars and created new ones on another less populated server, worked for about 3 hours yesterday then suddenly one of us just kept dc'ing constanly. Been sending email back and forth with SE technical and they assure me its nothing to with them.

I orig though of the gil seller/same ip thing but they have assured me that this is not the case, there are no such restrictions to that effect. So im stumped. I have tried pretty much everything i can possibly think of, my router is fine, my modem is fine, connection is 50mbps so theres no problem with connection speed.

Funny thing is we used to get the occasional hitch with FFXI as well, but never with any other online game, just the ff series. I'm hoping its down to been a fairly new release and will be sorted, thing is I dont hold much hope, other people seem to be playing fine with no such problems.

I'm waiting til tomorrow to see what the latest email from SE tech will say, I'll update as soon as I hear something from them.

Has anyone has success with 2 people playing via router, if so would you mind sharing your settings, router make and model, I would replace mine if that helps as I was looking into getting a new one anyways. Thing is I dont want to buy one only to have the same issues. Mines a dlink dir-615 D2 (Although D2 is not on the website, i assume its something to do with been supplied by my isp Virgin Media)

Im playing on win 7, partner on xp as well, but we having the same problems with both of us playing on win7 and both of us playing on xp. I just prefer 7 she xp but we both have the 2 systems installed.

Edited, Oct 10th 2010 7:53pm by Goggers
#8 Oct 10 2010 at 5:51 PM Rating: Good
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317 posts
Of course it could also just be your ISP being douche bags.
____________________________
Caaaaaaaaaaaaaaarl

Carl - "Shhhh, do you hear that? That is the sound of forgiveness."
"That is the sound of people drowning Carl."
Carl - "That is what forgiveness sounds like, screaming and then silence."
#9 Oct 10 2010 at 5:57 PM Rating: Decent
15 posts
deathly809 wrote:
Of course it could also just be your ISP being douche bags.



Yeah they have been known to kill some services etc but I found mine to be very helpful, I have already spoken with them and they are looking into it for me. When we had problems with FFXI i must have spent at least 2 hours to my isp tech support and they tried pretty much everything to get it to work, even a temp static IP to see if that was the issue which according to SE it was. Funny thing is although I have dynamic ip it hasnt changed in nearly 2 years lol.
#10 Oct 10 2010 at 5:59 PM Rating: Decent
9 posts
it's not my iSP. they are as stumped as I am. ><
thanks Goggers - nice to know I'm not alone here. been combing through all my internet/security/networking settings. everything worked fine for the past 2 weeks, except for the once every few days DC.
I have the cable modem/router/all-in-one unit my ISP gave me.

if anyone solves this issue, we would be most grateful!!
#11 Oct 10 2010 at 6:02 PM Rating: Excellent
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317 posts
Rip out the modem and direct connect to the box from the wall. See if that fixes it, if it does get a new modem and see if that works, if that don't work you can always return the modem and say it would not connect so you had your "son" fix your stuff or something.
____________________________
Caaaaaaaaaaaaaaarl

Carl - "Shhhh, do you hear that? That is the sound of forgiveness."
"That is the sound of people drowning Carl."
Carl - "That is what forgiveness sounds like, screaming and then silence."
#12 Oct 10 2010 at 6:17 PM Rating: Decent
15 posts
Direct connection is OK so its defiantly something to do either my router or SE or a combination of both, seems strange we can play for a few hours then bang, dc'ing constantly, im with a cable complany so I have to use the modem they supply, the router however is my choice, well kind of, its the one they supplied and with no problems til now I seen no reason to change it, its not needed to receive services unlike some other ISP's.
#13 Oct 10 2010 at 6:20 PM Rating: Good
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317 posts
Well if you have another router sitting in a box you might want to try it. It is not SE or the ISP if you can use the direct connection.

I would have to say it is the Router since when his computer is off you still get kicked. But you remove the router and you can play fine.
____________________________
Caaaaaaaaaaaaaaarl

Carl - "Shhhh, do you hear that? That is the sound of forgiveness."
"That is the sound of people drowning Carl."
Carl - "That is what forgiveness sounds like, screaming and then silence."
#14 Oct 10 2010 at 6:26 PM Rating: Decent
15 posts
Unfortunately I dont have another router to try, thats why i'm hoping someone might post that can play with no dc problems with 2 people and give router details. Then I can go out and get a new one, that way I wont buy another lemon that cant handle FFXIV.

It could still be SE, just because direct connection works ok dosnt mean 2 people with same wan ip will work, if they have implemented something to kick people sharing IP and where having problems with it they are never going to admit it. Especially if those measures are to stop gil sellers.
#15 Oct 10 2010 at 6:37 PM Rating: Good
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317 posts
Yeah, well I hope that someone does post.
____________________________
Caaaaaaaaaaaaaaarl

Carl - "Shhhh, do you hear that? That is the sound of forgiveness."
"That is the sound of people drowning Carl."
Carl - "That is what forgiveness sounds like, screaming and then silence."
#16 Oct 10 2010 at 6:40 PM Rating: Decent
14 posts
Router model, please.
#17 Oct 10 2010 at 7:28 PM Rating: Decent
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335 posts
I doubt that having the same IP is the problem. At my apartment complex they basically do a shoddy job and put a ton of people all on 1 IP address. I can tell because I can see other computers that have sharing enabled and the fact that sites with download limits say that I have reached the limit when no one in my apartment had downloaded anything. I have been able to play with my someone in the apartment since the 30th with few problems. For like two of the days I would get disconnected randomly and not be able to log in for 10 mins but other than that no problems.
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#18 Oct 10 2010 at 7:46 PM Rating: Decent
15 posts
Shadowspell wrote:
I doubt that having the same IP is the problem. At my apartment complex they basically do a shoddy job and put a ton of people all on 1 IP address. I can tell because I can see other computers that have sharing enabled and the fact that sites with download limits say that I have reached the limit when no one in my apartment had downloaded anything. I have been able to play with my someone in the apartment since the 30th with few problems. For like two of the days I would get disconnected randomly and not be able to log in for 10 mins but other than that no problems.



So there's a single cable feed to your apartment complex, routed to each apartment? So you dont personally have a modem, just a router or switch in your apartment which 2 of you use to play ffxiv?
#19 Oct 10 2010 at 8:28 PM Rating: Decent
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335 posts
Goggers wrote:
Shadowspell wrote:
I doubt that having the same IP is the problem. At my apartment complex they basically do a shoddy job and put a ton of people all on 1 IP address. I can tell because I can see other computers that have sharing enabled and the fact that sites with download limits say that I have reached the limit when no one in my apartment had downloaded anything. I have been able to play with my someone in the apartment since the 30th with few problems. For like two of the days I would get disconnected randomly and not be able to log in for 10 mins but other than that no problems.



So there's a single cable feed to your apartment complex, routed to each apartment? So you dont personally have a modem, just a router or switch in your apartment which 2 of you use to play ffxiv?


Yep it is all done on network switches. I even went to go look at it one day when the net went down in hopes of a modem of sorts but alas.
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#20 Oct 10 2010 at 8:56 PM Rating: Good
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Make sure you're not trying to run your router in DMZ mode if you've got more than one device using it...
Some routers will allow you to run in DMZ, even when there are a couple computers on your network, most do not because it never works very well.. Basically it pushes the same public IP to both computers and then tries to merge the traffic. Unfortunately, this doesn't really work because the computers will get traffic not destined for them and other problems which can cause DCs like that... Just make sure you have DMZ OFF and NAT ON at your Internet gateway device.

Edited, Oct 10th 2010 10:58pm by Sidicas
#21 Oct 10 2010 at 9:29 PM Rating: Decent
15 posts
Sidicas wrote:
Make sure you're not trying to run your router in DMZ mode if you've got more than one device using it...
Some routers will allow you to run in DMZ, even when there are a couple computers on your network, most do not because it never works very well.. Basically it pushes the same public IP to both computers and then tries to merge the traffic. Unfortunately, this doesn't really work because the computers will get traffic not destined for them and other problems which can cause DCs like that... Just make sure you have DMZ OFF and NAT ON at your Internet gateway device.

Edited, Oct 10th 2010 10:58pm by Sidicas



I have never used the DMZ, nor should you really have to. All my settings should work, i cant see any reason for them not too, the only thing it could be (if its not SE) is my router not been able to cope.
#22 Oct 10 2010 at 10:18 PM Rating: Decent
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This doesn't solve your problem, but in XI our LS had a married couple and they would DC all the time on HNM and Sky. My guild in WoW also had a married couple where one of them would DC during raids. Sometimes one would go and then they'd come back and we'd lose the other. Both couples had shared connections in each game.

Good luck solving this, I'm trying to get my wife to like MMO's and we'd be sharing a connection if I'm successful.
____________________________
FFXI Retired - 75 RNG/MNK/BLM/RDM/BRD/SMN.
WoW Retired - 70 Druid/Mage/Warlock/Shaman
Quote:
KristoFurwalken seyz: The bottom line is if this game didn't have "Final Fantasy" in the title no one would be defending it.
#23 Oct 10 2010 at 10:29 PM Rating: Good
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317 posts
Yeah your router might not be able to handle the traffic, of course I am not exactly sure how much bandwidth FF uses. I don't really know what their numbers mean in game, they might be in KB/S or Kb/s or something else entirely. I guess a good way to test is to try to run the game and then try to download a huge file from a really good site that has good download speeds, if you get D/C there then that might imply that your router is overloading and ******** itself. Of course you could just check the router logs and see if it is throwing errors.
____________________________
Caaaaaaaaaaaaaaarl

Carl - "Shhhh, do you hear that? That is the sound of forgiveness."
"That is the sound of people drowning Carl."
Carl - "That is what forgiveness sounds like, screaming and then silence."
#24 Oct 10 2010 at 10:45 PM Rating: Default
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696 posts
If you have a modem and a router you need to be running your modem in bridged(not routing) mode or else it will do crap like this. I dunno if you are doing this already but it's worth mentioning. Having both the modem and the router trying to route will crap it out.
#25 Oct 10 2010 at 10:46 PM Rating: Default
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696 posts
zoltanrs wrote:
If you have a modem and a router you need to be running your modem in bridged(not routing) mode or else it will do crap like this. I dunno if you are doing this already but it's worth mentioning. Having both the modem and the router trying to route will crap it out.
This is of course assuming the modem can route which most of them can and it is turned on by default.
#26 Oct 10 2010 at 11:08 PM Rating: Decent
9 posts
my cable modem is also my router... so I can't bypass the router. I also play STO, and it kicks me offline when I play that game now too. >< this wasnt a problem a few days ago. Doesn't matter which of the 3 pcs is online or not cabled in at all, it's becoming more and more frequent.
#27 Oct 10 2010 at 11:18 PM Rating: Default
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696 posts
If nothing has changed and that is the case it sounds like the modem itself is messing up.
#28 Oct 10 2010 at 11:25 PM Rating: Decent
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335 posts
Is the time between the disconnects the same time? Back when I was playing FFXI I noticed I would DC every 3 hours on the mark. I went into my router and found out that it was renewing its DHCP every 3 hours which is what caused me to disconnect. I could never fix that router as something got glitched with it and ended up replacing it.
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#29 Oct 11 2010 at 1:08 AM Rating: Decent
9 posts
nah, the time in between is utterly random. I'm having a tech from my ISP come out tomorrow, hopefully :P
#30 Oct 11 2010 at 7:11 AM Rating: Decent
15 posts
No my modem cant route, its why i'm using a router in the first place. You cant get cable/router combinations here for dsl, only ADSL which uses phone line, the modems have to be supplied by ISP and allowed to use the connection.

I dont use dhcp as i have a file/print server so i set all computer IP's manually. Just for the record the server is no connected at present so i know thats not causing issues.
#31 Oct 11 2010 at 9:23 AM Rating: Decent
15 posts
Ok so i just got some emails from SE support and again its nothing more than something copied and pasted from the tech website. A few emails ago i received the same kind of email to which i replied its coppied straight from your tech site and i've already tried everything there, got another email back with apologies and that someone was looking into it.

Progress I thought but of course I should have known better, the last email i just recieved now just states I have to expect these kinds of problems been an online game and been less than a month old.

While i accept that its only just been released and that yes problems can happen and will i'm still paying for a service that I can not use. It might be a free months subscription but in my view i already paid that month when I purchased the game. The game has been in beta for how many months now?

I like the game from what i been able to play of it, looks very promising and i'm not a die hard ff fan, only ever played FFXI and FFXIV and that was because my partner was already playing before we got together, before that i never even heard of FFXI.

At the very least an email saying that as of now we dont have a solution but are working on it and something along the lines of extending the free period once the issue is resolved would have been nice, basic customer relations dont seem to be a top priority of SE.

Well thats the end of my rant, i know im not the only complaining miserable ******* out there and its been said in many forums but i'm just so frustrated.

Just to be clear im not blaming SE yet, more a pop at there customer services, it probably is a problem with my router but when all my other online games work with no problems i have to wonder. (Starcraft 1 & 2, WoW, FFXI, Unreal, Burnout Paradise all work without issues)



Edited, Oct 11th 2010 11:29am by Goggers
#32 Oct 11 2010 at 10:11 AM Rating: Good
I had this similar problem on FFXI, DCing every 5Min-1hour, No matter what I was doing, It turnt out to be my Router QoS settings it kept limiting my upstream speed therefore disconnecting me, I got a new router and its been fine ever since.

Dlink DIR-615 was the one causing me problems.

I don't know if this is your problem but you could try it.
#33 Oct 11 2010 at 8:04 PM Rating: Good
3 posts
I have a theory; perhaps both your copies of FFXIV are trying to communicate on the same port and there is a conflict between them. This can be solved relatively easy depending on your router's configuration.

First you need to assign different port numbers for the game to communicate on from the out of game config under the network tab. Just pick a different port number for each copy within the range specified. Make sure you pick the "Use" option to enable it in the settings.

Second you need to assign each of your computers to a designated ip address within your home network. For example computer 1 would be 192.168.1.101 and computer 2 would be 192.168.1.102. The router just assigns your computers MAC address (every network interface in the world is unique) to a local network address. Refer to your routers manual on how to do this; most of them will do this.

Third you need to then forward the port number you picked for each copy of the game to the corresponding local network address that you just assigned. EDIT* This is done in the router configuration.

In the end you have:

Computer 1 (192.168.1.101) using port number 55296
Computer 2 (192.168.1.102) using port number 55297

I'm not sure if this will solve your problem, but it might be a step in the right direction.

Edited, Oct 11th 2010 10:06pm by Fajar
#34 Oct 12 2010 at 12:59 PM Rating: Decent
15 posts
Fajar wrote:
I have a theory; perhaps both your copies of FFXIV are trying to communicate on the same port and there is a conflict between them. This can be solved relatively easy depending on your router's configuration.

First you need to assign different port numbers for the game to communicate on from the out of game config under the network tab. Just pick a different port number for each copy within the range specified. Make sure you pick the "Use" option to enable it in the settings.

Second you need to assign each of your computers to a designated ip address within your home network. For example computer 1 would be 192.168.1.101 and computer 2 would be 192.168.1.102. The router just assigns your computers MAC address (every network interface in the world is unique) to a local network address. Refer to your routers manual on how to do this; most of them will do this.

Third you need to then forward the port number you picked for each copy of the game to the corresponding local network address that you just assigned. EDIT* This is done in the router configuration.

In the end you have:

Computer 1 (192.168.1.101) using port number 55296
Computer 2 (192.168.1.102) using port number 55297

I'm not sure if this will solve your problem, but it might be a step in the right direction.

Edited, Oct 11th 2010 10:06pm by Fajar



Everything on my network is assigned IP manually, 4 desktops and 2 laptops range 101-106, servers run from 110-113, just means that i can remember settings easy and yes dhcp is turned off.

I tried running different ports as my initial thought was of possible conflict, highly unlikely but that still had no effect.
#35 Oct 12 2010 at 1:10 PM Rating: Decent
15 posts
I have made a little progress, it seems like there's a problem with the routers QoS settings. For some reason it keeps resetting the QoS setting which throttles bandwidth, more so the upload speed. With QoS disabled we stay connected but the game is very jerky and connection speed all over the place, but we stay connected so thats something.

Some routers handle this better than others, it would seem my dlink dir-615 struggles with this for some reason so I think I'm just going to get a new router.
#36 Oct 12 2010 at 1:41 PM Rating: Decent
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782 posts
Bad routers can act all sorts of odd.

I had one that worked fine... UNLESS the PS3 needed to download an update for the system or a game, then it would get about 10-15% then the router would reset killing all connections and transfers for everything connected to it.

Replaced it and haven't had any problems since.
#37 Oct 12 2010 at 1:48 PM Rating: Good
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3,178 posts
While I don't know much about this, have you tried using a hub after your raouter, so that you can get both computers on a direct cable connection?
#38 Oct 12 2010 at 2:51 PM Rating: Default
hi.
After installing FXIV on 4 comps inmy house I discovered one of the comps wouldnt connect.
Then lol None.
So basicly I couldnt get all 4 comps to get online let alone play ff.
So. after resetting router/modem i got back online but trying to get all comps onione for FF was impossible.
or so I thought.


Login to router. PORT FF as a porgram to run made sure DMZ is configed and on.
THEN I widened the range of Ips for my router.
Liek WIDE lol. and.

Rebooted my network all is well. No disconnects ( actully better speeds.)
#39 Oct 18 2010 at 12:28 AM Rating: Decent
8 posts
I'm also having this problem. However, before the update, everything was running better than this with some d/c. But now to log in the game where you actually see your character in the place you logged off takes about 3-5 mins and every 3-5 mins I will get R0. From my observe, R0 does not happen at the same time, only one PC at the time (very few times we have it together). My connection is

Zyxel P660HW-T1 (ADSL modem router) <-wired-> Apple Airport Extreme <-wireless-> 2 iMacs on bootcamp

Both iMacs has different IP and I forwarded different port for FFXIV to each of them according to the FFXIV general setting 55296 and 55340.

I can play FFXIV at work on 27" iMac with no d/c. So I doubt it's the iMac's problem and that's also got rid of the problem of playing thru Thailand's sucky ISP.

So, I'm off to get a new ADSL modem router (gateway?) after work today and hopefully will get rid of this R0 problem. I was looking to get the DLINK but thanks to your post about problem with DLINK. So, I guess i will try LinkSys. I will let you know how it goes. Any comments/flame about my connection is gladly appreciate. But please don't ask me why we have iMacs rather than PCs... Wife Rules here T__T
#40 Oct 18 2010 at 12:54 AM Rating: Decent
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761 posts
Are either of the computers not hardwired and using wireless? This was also happening with me and my gf and I hardwired both pcs and the disconnects ended. Good luck and let me know if it works for you.
____________________________
FFXI: Gonz on Titan

FFXIV: Ninja Wind on Besaid

WoW: Ninjawind on Andorhal-US

[ffxisig]137247[/ffxisig]


#41 Oct 18 2010 at 2:43 AM Rating: Decent
8 posts
Both using wireless but even if one hardwired still having d/c issue. Will try both hardwired.

Thank you.
#42 Oct 18 2010 at 1:00 PM Rating: Decent
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Just tried this weekend with friend. Both using wired connection to the Netgear hub and connected via Verizon's FiOS router. We did not get the disconnect issue, and we were both on for at least 3 hours.
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FFXIV: Karamethien Seraphus (Blog)

FFXI: Karamethien
Still a Seraph Samurai Wanna Be
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#43 Oct 19 2010 at 7:51 AM Rating: Decent
8 posts
bought a new LinkSys WAG320N. After set up, both pc on wireless with no problem!

good bye ZyXel

Edited, Oct 19th 2010 9:52am by BaeF430
#44 Oct 19 2010 at 12:38 PM Rating: Good
Goggers wrote:
I have made a little progress, it seems like there's a problem with the routers QoS settings. For some reason it keeps resetting the QoS setting which throttles bandwidth, more so the upload speed. With QoS disabled we stay connected but the game is very jerky and connection speed all over the place, but we stay connected so thats something.

Some routers handle this better than others, it would seem my dlink dir-615 struggles with this for some reason so I think I'm just going to get a new router.


Standard QoS setting for DIR-615 is 102400, try setting that, If it persist to keep changing you need a new router, I had the same problem, New router fixed it.
#45 Oct 19 2010 at 12:42 PM Rating: Decent
8 posts
FFXIV made us bought a new PC, a new router... a new screen... will they make us get a new gf too? =_=;


amen...
#46 Oct 19 2010 at 12:47 PM Rating: Decent
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Just curious, how many electronic devices that could go online do you have? For example, cable TV, other computers/laptops and game consoles? Since you're using Cable internet, each cable line should be able to hold about 5 devices at one time. When you have more than that, your connection would then become unstable and you may experience disconnection. If you only have two computer turned on all the time, then this may not be the reason. You may then try to check with your ISP and see if there's any congestion going on with their servers. If that's also not the reason, then you may want to manually set the IP for both of your machine to prevent IP conflict.
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