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New FFXI Trial Period Ends... NO HERMES SHOES!?Follow

#1 Oct 11 2010 at 1:52 PM Rating: Default
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I just called Support because PlayOnline reported my FFXI Free Trial period ending as of midnight 12.5 hours ago. When I go today to create a FFXIV character on any world I do not get the shoes.

I bought FFXI on Sept 11, and according a PlayOnline notification, the free trial expired Oct 10 at end of day midnight. I linked the POL ID to my FFXIV beta account on Sept 11. I bought the Standard edition FFXIV on Sept 30 and linked the serial to my beta FFXIV account which also has Asuran Armguards and Garlond Goggles (which are so much more useful than Onion Helm since they both apparently only last until class level 10).

I called SE Support who told me "you have to wait until the next billing cycle, Nov 1". Though he did not sound convincing. The exception from their website below indicates only "my free trial period is over", and was stated by a notification when I logged in PlayOnline, so I should not have to wait until Nov 1. Waiting till the next cycle would be an additional exception they did not list!

I told him I deleted my character trying to recreate for the shoes, and they won't restore it, as "there is no restoration service for FFXIV". I deleted it for nothing and had 45 levels done. I can't even create a new character on Besaid where my mule has stashed 600k I made in 10 days that I was smart enough to figure out how to move off with their broke *** mule system (hint, if you offer to Buy an item in your bazaar to move money, there is no 5/10% fee).

The support guy then insults me saying Hermes Shoes was intended for players who have been playing FFXI a long time. I promptly told him I played FFXI for 2 years, to kindly update the inaccurate information on the website below, thank you and goodbye.

http://www.playonline.com/ff11us/topics/ffxiv/
* Please note that you will not be able to receive a special in-game item in the following cases:
- If you have created a character before linking your PlayOnline ID (It is, however, possible to receive the in-game item by deleting the characters you created, linking your PlayOnline ID, and then re-creating your characters).
- If, at the time of creating your FINAL FANTASY XIV character, the linked PlayOnline ID’s FINAL FANTASY XI Content IDs are invalid (the Content IDs have been cancelled and are thus not being billed).
- If the linked PlayOnline ID’s FINAL FANTASY XI is in the free trial period.

Maybe if I wait another day or two it will register, as others who freshly reactivated a *non-trial* FFXI account had to wait for it to register?? Anyone else in the same boat? I've already gone to so much trouble I could nearly care less at this point if they would just open the GD Besaid server and let me start over without the shoes.


Edited, Oct 11th 2010 5:15pm by DeusBahamut
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#2 Oct 11 2010 at 2:07 PM Rating: Default
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http://ffxiv.zam.com/forum.html?game=268&mid=1286385714142998889&page=1#m12868273454923669
harcon wrote:
I had this problem too, But i waited 24 HRS and the next day i had my shoes :)


Anyone else can corroborate this?
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#3 Oct 11 2010 at 2:15 PM Rating: Default
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602 posts
DeusBahamut wrote:
http://ffxiv.zam.com/forum.html?game=268&mid=1286385714142998889&page=1#m12868273454923669
harcon wrote:
I had this problem too, But i waited 24 HRS and the next day i had my shoes :)


Anyone else can corroborate this?


I can. I remade my character 24 hours after reactivating my account and started with the shoes. I dont know if you'll get them on a character that's already been made though.
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#4 Oct 11 2010 at 2:25 PM Rating: Default
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Thanks, but it sound like in your case you reactivated a FFXI account that was not in a free trial period. This is the new case coming up for people who bought a brand new FFXI account and are stuck waiting for the free trial period to end, and THEN creating a new FFXIV character. It's possible they will not update promotion eligibility for this case until the next billing period.

Edited, Oct 11th 2010 4:28pm by DeusBahamut
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#5 Oct 11 2010 at 2:35 PM Rating: Decent
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I would still wait 24 hours after your trial period ended before blowing a conniption.

I think the problem might be that SE hasn't charged you for FFXI yet, and until they charge you for it, they aren't gonna give you Hermes shoes.
#6 Oct 11 2010 at 2:47 PM Rating: Decent
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56 posts
http://www.playonline.com/ff11us/polnews/news8259.shtml

Quote:
*CAUTION*
Monthly fee of the initial character for FINAL FANTASY XI is US
$12.95. Each additional character for FINAL FANTASY XI will cost
a monthly fee of US $1 (taxes not included). The Content ID
purchased on your PlayOnline account includes the first 30 days
of usage free of charge, and billing will not begin until the
following day after the free 30 day trial period.


According to this they are supposed to bill me today. This is 100% contrary to what I was told by their support. I'll post an update tomorrow of course.

Edited, Oct 11th 2010 5:15pm by DeusBahamut
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#7 Oct 11 2010 at 3:17 PM Rating: Default
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56 posts
I called support again and asked them to escalate to their supervisor who was able to confirm that I *would* get the Hermes Shoes on newly created characters *after* my FFXI account is billing which *is* supposed to happen ASAP, although he tells me it will not happen for at least 24 hours as there is no pending activity. But that I will *not* have to wait until Nov 1, and to call support again if I still do not get the shoes. He also offered me a Hermes Shoes +1 for all the trouble they put me through which is Movement Speed +50% for 1 hour and 24 hour recharge.

Edited, Oct 11th 2010 5:18pm by DeusBahamut
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#8 Oct 11 2010 at 8:18 PM Rating: Decent
DeusBahamut wrote:
I called support again and asked them to escalate to their supervisor who was able to confirm that I *would* get the Hermes Shoes on newly created characters *after* my FFXI account is billing which *is* supposed to happen ASAP, although he tells me it will not happen for at least 24 hours as there is no pending activity. But that I will *not* have to wait until Nov 1, and to call support again if I still do not get the shoes. He also offered me a Hermes Shoes +1 for all the trouble they put me through which is Movement Speed +50% for 1 hour and 24 hour recharge.

Edited, Oct 11th 2010 5:18pm by DeusBahamut


Well that's interesting....
#9 Oct 11 2010 at 9:42 PM Rating: Decent
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and sounds completely false.
#10 Oct 11 2010 at 9:55 PM Rating: Decent
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I think Hermes Shoes were always meant to be for players who were still actively playing FFXI up to FFXIV's release. Whether I'm right or wrong I think that's how it should be, and I think a lot of people are just trying to reactivate accounts or created new accounts in an effort to get shoes they don't deserve in the first place.

I'll probably get rated down for this but IDC.
#11 Oct 11 2010 at 10:04 PM Rating: Decent
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Yeah, I thought the original description on recieving it was you have to be an active subscriber of FFXI and your account had to have been created or reactivated a few months before launch.
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#12 Oct 11 2010 at 10:43 PM Rating: Good
BRizzl3 wrote:
I think Hermes Shoes were always meant to be for players who were still actively playing FFXI up to FFXIV's release. Whether I'm right or wrong I think that's how it should be, and I think a lot of people are just trying to reactivate accounts or created new accounts in an effort to get shoes they don't deserve in the first place.

I'll probably get rated down for this but IDC.


I played FFXI for a very long time. So long in fact I dare not count, i would be that embarrassing. I put in my dues, I suffered through the trials and tribulations (Summoner and Puppetmaster at 75, years before "astral burns" or many of the pupdates). I did all that was required of me to be a productive member of the "community" in FFXI.

Eventually I just had enough of having to choose between playing a job I liked or actually being able to make some progress (everything was Sam this or Rdm that. Pup? always GTFO).

Your telling me after putting up with all that bullsh*t, after years upon years of loyal service and over a thousand dollars in monthly fees, after all that you're telling me I don't deserve a pair of ugly *** shoes?



Edited, Oct 12th 2010 12:44am by Redyoshi
#13 Oct 11 2010 at 10:48 PM Rating: Decent
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The One and Only Redyoshi wrote:
I played FFXI for a very long time. So long in fact I dare not count, i would be that embarrassing. I put in my dues, I suffered through the trials and tribulations (Summoner and Puppetmaster at 75, years before "astral burns" or many of the pupdates). I did all that was required of me to be a productive member of the "community" in FFXI.

Eventually I just had enough of having to choose between playing a job I liked or actually being able to make some progress (everything was Sam this or Rdm that. Pup? always GTFO).

Your telling me after putting up with all that bullsh*t, after years upon years of loyal service and over a thousand dollars in monthly fees, after all that you're telling me I don't deserve a pair of ugly *** shoes?[/sm][/i]


Kind of sounds like you don't want them, lol.
#14 Oct 12 2010 at 1:35 AM Rating: Decent
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Double score! Besaid opened up again AND I got the Hermes Shoes! Midnight PST 24 hours later seemed to do the trick. My bank doesn't even show a payment yet. Happy Ending! *runs off 25% faster into the sunset*
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